Super convenient location, always quick to serve and accommodating. I use Amazon a lot and their returns make it extremely easy whether at a counter or self serve, I'm usually in and out. read more

Cannot say enough good things about this location - every time I have had a reason to use them for Shipping or even faxing the service has been super. The staff have always been professional, very customer focused and a real pleasure to deal with - the location in relation to our home is just an additional bonus ! read more

Dale the manager and notary was horrible and rude and raised his voice to my 5 and 6 year old. I asked him to address any concerns with my children to me. He then asked me to hurry up and sign and that I needed to skip to the page that needed to be notarized only. I told them that's not what the instructions I had said. They said he needed to witness all signatures in the document then notarize the completed document. He then told me he wouldn't be notarizing anything for me. I asked him for the information of the owner of the store and he refused to provide it. Horrible place..... In response to your reply -- My phone recorded the entire conversation. I did ask him to stop talking to me and to chill while I was trying to read and sign the document that I brought in to be notarized. Did you hear where he asked me to skip to the page that needed to be notarized only? The instructions I have and a notary should know this... he is supposed to witness all the signatures in the document before notarizing the final page. So, when you say you take notarizing seriously I would have to respectfully disagree! Not once did he say please or use common courtesy throughout the conversation. Dale was rude and provided horrible customer service. As a manager the team members see that and it trickles down. read more

$17 for a box to ship out. Pack and bring your own box or you will pay for it. At least it's a nice day out. read more

The UPS Store - Shipping Centers Near Me - Cumming, Georgia

This business is dishonest. Brought an item in to pack and ship and they put it in a huge box without telling us we would be charged by size as well as weight. It would have fit in a much smaller box, but this is what the clerk suggested so we trusted him. It ended up costing 3x as much. Stay away if you like keeping your money read more

The UPS Store - Mostly empty box - Shipping Centers Near Me - Cumming, Georgia

I have been coming to this location for many many years. They have been informative and helpful for as long as I can remember. Sure periodically there's a new employee now and then that doesn't quite know everything but they figured it out pretty quickly. Love this store. read more

Very good service. Prompt attention and fair shipping costs. Would definitely recommend this place for shipping.

IN and OUT very quickly, even with a few people in line. I wasn't familiar with the Amazon return labels and hadn't closed my boxes, but that wasn't a problem. The Employee quickly taped it up, gave me a receipt, and sent me on my way. Great, friendly service... read more

This store is not helpful. I tried picking up a package that UPS left with them and wouldn't release it to me even though i had all of the documents required to pick it up. I got my boss on the phone and Dale the manager/ owners son refused him the release of the package and hung up on him. read more

I wouldn't recommend this ups store, they charge more than a dollar for "label services". Charging more than 50 cents for a one sided black and white label is crazy. I'd recommend the location over on 1735 Buford highway instead, they've never once charged me to print a label and they've even provided me boxes when I forget to bring one. The service over there is much more friendlier as well, save your time and money and take the trip! read more

This UPS store is great and in a convenient location. Staff are super friendly and helpful. I come here often for returns and mailing items.

I'm really disappointed in the customer service at this location. The women at the counter are clearly annoyed when I am only dropping a package off. Or require a sleeve for shipping docs. No smiles and all attitude. I understand that these are private franchises, but they still carry the UPS name. UPS should be more careful with who they select to own and manage their locations. read more

The last three times I have been in this UPS store the staff has been extremely friendly and helpful. It's nice to have a location close by where I can ship returns quickly read more

Great customer service, efficient and friendly smiling faces. I don't think I was in there 15 seconds.

Excellent customer service! Very friendl.

Went into the UPS store to return some packages back to Amazon which normally does not require a label or a package, however one item that was sent to me in a box I had brought to the store with the top open and not taped. The two guys that were working there told me I needed to ship the item using the box and it would need to be taped, furthermore if they had to tape it, it was the owner's store policy that I be charged $2 for a short strip of tape to close the top of the box with. Since this return to Amazon was for a defective product that arrived broken and had become so during transport, I was not interested in losing money on this return, especially for just a small amount of tape needed. I quickly looked around the store and decided, okay if I need tape, I'll just buy one of their expensive marked up convenience rolls of packing tape instead so that the $2 would at least apply to something tangible that I could use later, and would you know it, they were out of stock.... Here is what "should" have happened: UPS Employee: "Hi sir, I'm sorry that we are out of tape, and instead of inconveniencing you, tell you what I'll do. I'll forego the charge this time around, but if you need anything else taped, there will be a charge, okay?" This is what really happened: I had to leave the store with my package, run over to Publix which is in the same shopping center and purchase a pack of rolled packing tape for $2.39, then tape it up and bring it back over to finish the job. So, I can respect that a business owner wants to try and cover their overhead on supplies and materials used at a job. I also understand that some customers may abuse a free service such as taping up a box if it were made free... but wow, talk about an overcorrection on that to essentially piss off a customer over $2 for a single strip of tape that probably wasn't even going to be 2 ft long in length. The owner could have just as easily made a rule such as, we'll tape your first box free, but everything after that will be billed at x.xx depending on how much tape is needed and then maybe charge a certain amount per ft of tape used. What it really comes down to it though in the end: It should be about making things easier and convenient for a customer visiting your business, and if that part costs just a little bit extra overhead to your business expenses, then so be it? Small price to pay for earning a customer's business and loyalty. Are those things worth $2? I definitely think so. Grocery stores do not make a profit off of milk. It's a total loss for them, so why even stock it? To get people to come into the store to do shopping. In any case, it may be the owner's policy to not tape something without charging $2, but it's my policy to not do business with any business that offers poor customer service and goes against principles that I believe in. Hoping that this review will make some kind of difference so that another customer who shows up "unprepared" and ready to ship back a broken item to Amazon isn't hit with a surprise that they'll be told that they need to lose additional money of any amount and hoping that the owner decides to make things much easier for his customers, the way business should be done. read more

I read the reviews and was NOT surprised at all with the numerous negative reviews after my personal experience today with this store location in Cumming, GA. The owner tries to answer back to reviews with nothing but excuses, but as a business owner myself, you just shouldn't have THIS MANY bad reviews. You have to self-reflect and realize your soft skills in customer service SUCK and do something about it. My instructions from Amazon were to bring in the item (a stick of DDR RAM) to any UPS Store and have them scan the QR code. The instructions stated ANY UPS Store will package and send it at no charge. The day I went in to drop off the item, he scanned the QR code and took the item. I was not offered a receipt. Nothing. Hardly a "goodbye and thank you for coming in.". So, today I went back with the same QR Code and spoke with the owner. I explained that I had brought the item in 2 weeks ago and never received an immediate email from Amazon like I normally do that the return was being processed. This concerned me, so I explained I wanted to check the status. He quickly cut me off and said there was nothing he could do once he accepted the item! No liability taken from this owner/store. Basically, I'm SOL. He said it's up to the customer to request receipts. ??? I've NEVER had an issue with a drop-off return for Amazon at UPS Stores. The owner became frustrated with me when I attempted to hold him accountable and question his processes and ethics and told me, "Everyone with Amazon wants everything for FREE." I explained that this wasn't my fault as a consumer and he, as the store/owner, is liable. He stated he was NOT liable once it's scanned. Again, I questioned his process and lack of confirmation receipt. My husband stepped in as well. He became more frustrated, as did I, and stated I need to contact Amazon and there was NOTHING he could do to assist. Well, the problem is, I'm sure he and Amazon will just likely play a ping pong match with one passing off blame and I may NEVER see my return for $45. Due to COVID 19, the customer service line is not open. I don't know what to do. Again, as a business owner myself, I would NEVER behave in the poor way that this owner did. He was very rude and unprofessional (just like the reviews above state) and refused to help. Even if he showed some sort of attempt with kindness.....I would have appreciated it and thanked him for trying, but he kept trying to walk away shaking his head all panicky looking. I WILL NEVER go to this store again. I will take my business ELSEWHERE! DO NOT use this location. read more

I dont even want to give one star to this UPS store. I've been in there maybe a half a dozen times and always feel as if the staff is annoyed when I come in. They answer every question rudely, usually implying that I've done something wrong. I only go in there when I am desperate and I made the mistake of mailing a special package two weeks ago from there. It was a handmade item for one of my customers. When I went in today to tell them that my customer still hasn't received his pkg, they said there is nothing they can do. The tracking number indicated that it was never picked up from the store but the salesperson blamed it on the post office. I have owned my own business for over 20 years and I have never treated a customer like this. read more

I've been here a few times and I won't deny that they will get the job done if you need to ship something. However, the lack of customer care is appalling. The employee unapologetically laughed in my face when I told him I thought it was outrageous to charge $2 to print a label, especially considering his competition down the street does it for free with a smile on their face that makes you want to continue coming back. It's understood that you will overpay at these sorts of stores, but in this day and age they think robbery is a business model. Good luck to them, they will need it. read more

Wow! After reading these reviews, I am not surprised by my experience at this store. I used to ship and have things printed at the UPS Store on Post Rd which is the most helpful location. Since moving, the Keith Bridge location is the closest location . Yes, they charge to tape your box as the butch looking female behind the counter informed me ($3!!!!). When I inquired further, she replied, "It's not a free service that we offer." Mmm-kay. She then try to nickel and dime throughout the transaction as if she enjoyed it. I would avoid this location if you can. read more

Handy but the young man was consistently rude to several customers. Why? Being friendly is so easy

This is the closest option so I use them a lot but they are always AWFUL! Worst customer service, $1 for a piece of tape (last year was free) and just stood at the front desk for over a minute while TWO employees (one being the owner)sorted mail even though the bell rings when you open the door. I had to interrupt them to get helped. They have new employees each time that have no idea how to work their systems. It's a shame that corporate doesn't do quality control checks for places independently owned/operated because this place would fail miserably. read more

Sherry was extremely rude. This store charges you for every penny. Went to return an amazon package today and one was free and the other I was told would be 2 dollars because she had to put a single piece of tape on it. She was extremely unprofessional. She even turned away two other customers while I was in there because they were just having a difficult time understanding the return process. I would not recommend anyone use this location. read more

Lady at the front was rude. She saw me through the glass with my hands full holding my son in one arm and carrying boxes in the other. Wants to charge to tape up each box and to put a label on it. I have never been charged before. I left bc I decided I would rather drive somewhere else then to give them any of my business. The older lady with the shoulder length white hair was completely unhelpful. Most places see if you have your hands full offer to hold the door which is just a few steps from the counter. I will NEVER go back. read more

I drop packages off here very rarely, I try to avoid it as much as possible. I have large heavy boxes, usually multiple at a time. The only time someone holds the door open for me is if there's another customer behind me to hold the door for me. Even when it seems that the employees aren't busy, they can't come hold the door open for me or help me with the packages. Also, there's no door stop! What shipping store doesn't have a door stop? Other than that, they are kind of friendly, and they seem to do their job just fine. They have never lost a package and they always get there in time. read more

Horrible service!!! Their website allows you to schedule appointments to get services. I scheduled an appointment during my limited lunch break from work and when I arrived there was a huge line and no one at the desk would honor the scheduled appointment!!! I even showed them the confirmation on my phone! I had to leave and try to find somewhere else to take care of my business which was impossible to do in a one hour lunch break! No morals or values!!! read more

Nicole at this UPS store saved me today!!! I sold something on eBay and way underestimated the cost to ship. Initially I was going to be losing money. But Nicole made some recommendations that helped me greatly and actually I came out ahead. I will definitely be back. Thank you and give Nicole a promotion/raise!!! read more

Location is convenient but must stop in a traffic lane to get close to the door. Employees are not very sensitive to customers. No matter how much I am carrying, employees do not ever open the door. read more

This is my favorite drop off store. They are always courteous and helpful. I had an emergency shipment for Saturday ship and Tina made calls to confirm my air shipment. These folks take customer service seriously. Tina is my hero-really saved us with a customer. Highly recommend this store! read more

Great customer service. The employees are always nice and often address their customers by name. Very knowledgeable about shipping options and impart this to their customers. I've been using this branch for over two years and never had a problem. Thanks, Nicole and Leah for your awesomeness! read more