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    Instant Imprints Cumming

    3.3 (3 reviews)
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    Copymaking services

    Printing

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    Clothing printing

    Signmaking

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    The UPS Store

    The UPS Store

    (11 reviews)

    This is an update to my initial review and to the UPS Store 4315 owner's response. The store owner…read morewrote what I can only describe as a retaliatory rant but something about his response stood out. At first I thought his use of my FULL NAME - repeatedly and in all CAPS - was a bit childish and immature but then in dawned on me that, like most other Yelp users, my public Yelp profile contains only my first name and last initial. How did he get my full name and why did he choose to use it repeatedly in the manner in which he did? Well, the how turns out to be pretty easy - he took private information intended for the sole purpose of conducting a business transaction between UPS and myself. Most likely he verified that information by comparing it to data in my account at his store. Perhaps not illegal but certainly not ethical. Now to the why... The store owner used private information to post my full name on a public website in an act designed to intimidate a customer. Again, not illegal, but certainly not ethical business behavior. In my update below, I have chosen not to reference the store owner by name - although he publicly does so himself in other responses to reviews. This response is based on my interaction with this store and mine alone. If others choose to do business there, I hope your experience is better than mine. So let's dive in... Well Mr. Store Owner - I WAS going to use your store to ship the package until you tried to charge me $25 for the box. I did not "berate" or "bully" your employee. When they told me the box alone would be $25 I questioned if they were serious. When they confirmed the price I decided that your store really didn't want my business. I found my own box, used a Stamps.com account, and saved my company a ton a money in the process. How's that for understanding Economics?! Well Mr. Store Owner, now that we've dispensed with the first couple of fallacies in your tirade, let's move on, shall we? A $10 profit on an item that cost you $15 comes to a 40% profit margin - not too shabby. That's great money if you can get it. In fact, your 40% margin is a lot higher than most in my industry, so good for you, congratulations! For the record, I don't begrudge anyone "making a profit" and I am sure any of the local restaurants would agree that I pay well for good service. Personally, I feel when good service is provided, it is worth extra. And finally Mr. Store Owner, great job with the customer service!! Way to show the local community what an upstanding, local, small business owner you are - resorting to name calling and violating Yelp's TOS when you see a review that reflects poorly on your business practices. Trying to bully and berate a customer - a bit hypocritical don't you think? So Mr. Store Owner, I'll offer a solution. Let's agree to disagree and go our separate ways. My guess is you really don't need my business and I certainly will not be doing business with anyone that insults me for telling the truth. Best of luck in the future - if my experience is an example, (and judging by the fact you have more 1 and 2 star reviews than 4's and 5's) you're going to need all the luck you can get. You have a nice day.

    Had a prepaid label with box but wanted to charge $1.50 to tape. I understand it's "policy" but…read moreI'll just go up the road on Buford to the UPS store in Cumming. They have much nicer customer service.

    Instant Imprints Cumming - copyshops - Updated May 2026

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