I found my new favorite UPS STORE. And NAUD is my new favorite UPS EMPLOYEE. She went far and…read morebeyond today helping me with a print project. While my batch of items were printing, the rest of her team kept me entertained and laughing. Seriously, this store is the ultimate Dream Team.

Easy and fast are two things I love about this store. They have two automated systems at the door…read morefor quick returns that you can do yourself without having to wait in a line. I was in and out within 15 seconds because there was an available machine at the ready. The enhanced technology gave several options to take your receipt. I would definitely return to this store if I had to return Amazon items via UPS.

Always very helpful and take packages already paid for. Love these people. They have even…read morerefrigerated the packages for me.

I came in with my son for a basic Amazon return, and after making sure it was OK with me they had a…read moregame setup where they gave him a PO Box key and he had to find the number. When opening there was candy inside. It made his afternoon.

Low energy staff, not looking out for their customers. Sent my son over to ship a package out,…read morecharged him $200 to ship something over night, when i found out, i asked him to go back in and cancel that and he went to a different person and 2 day was $25, lets to better explaining pricing to people.

I am sad to write this review, but even UPS Corporate doesn't understand why this happened. (I had…read morecalled to speak their Customer Service Department.) A package was sent to this UPS Store rather than my home because it was a gift for my wife. For any gift delivery, I have always had the packages shipped to a secure location for pick up. (Obviously, you don't want a gift shipped to your home where the recipient would get it. The surprise would be ruined.) The package was signed for and received by this UPS Store during their morning deliveries. After receiving notification on my phone, I went that afternoon to show my identification and pick up the package. Here's the crazy part. I was told that even though they signed and received my package, they were not going to give it to me (even though I presented my drivers license for identification) and that they were returning it to the sender. I was told that this was their policy. The main issue is that they SIGNED FOR and RECEIVED my package. They accepted the responsibility for it when they did so. I would not have been frustrated if they had simply rejected the package and not signed for and received it. That's what everyone is supposed to do. The line is crossed when they accept something which is not theirs. If it's their policy not to receive packages because of liability, then they need to follow their own policy. What's the big deal, you ask? I should state here that the value of the package contents was $10,000. So, you can see why this is a big deal. I've only had one previous issue with UPS (not at this store) in a similar situation. I plan not to let this happen again. Incidentally, I've never had this problem with a few FedEx stores in the area where I've had packages sent there to be held for my pickup. I highly recommend using FedEx for these types of deliveries and not UPS especially this one on Highway 92 at Trickum next to the Publix. I will be checking on this with UPS Corporate as I have a case number with them and will amend this review upon that future conversation.

I experienced excellent customer service here today. Malik was extremely helpful and professional…read more My request consisted of getting three packages returned to Amazon. I needed labels printed to allow the returns. Malik was patient and knowledgeable. His professionalism showed the way he effortlessly took care of other customers while assisting me. Multitasking with his great attitude is a skill many don't possess. Thank you Malik, you're an asset to UPS.

Received an "Out for Delivery" notice from Staples for June 28, 2024, (Did Not Show),…read moreThen again "Out for Delivery" notice for Monday July 1st (Did not Show) and another notice "Out for Delivery" on July 5th. You guessed it, Did Not Show. Two phone calls to Staples were met with abundant apologies and a discount. Those were an additional waste of time! Have never engaged with an organization as low class as this one is. Nobody gives "a rat's ass" about the customer at Staples. Hell will freeze Over before I buy from Staples ‼

This review is for the electronic fingerprinting service offered at this UPS location. I needed…read moreprints for work. I made a reservation online and arrived 5 minutes early. I was taken aside right away and finished less than 5 minutes later. The UPS employee, Dacie, was friendly and helpful. The results were transmitted and received within 48 hours. For around $50, I appreciated the convenience and ease of doing business. This location can be found in a small strip mall right in front of the Kroger Shopping Plaza. It's next to a frame store.

I have been a loyal customer of this UPS Store for over two years, and Alex and his team never…read moredisappoint. They are always friendly, professional, and provide excellent service. As a business owner, I often need various services, and I know I can count on them to handle my needs with care and efficiency. Recently, I moved 15 miles away, and while there is a UPS Store just 2 miles from my new home, I chose to stop there out of convenience. Unfortunately, the experience was the complete opposite--poor customer service and a lack of organization. That visit reminded me how grateful I am for the consistent, reliable service I receive at the Marietta UPS Store. Even though it's now a longer drive, I will gladly travel the 15 miles to ensure my business needs are handled by Alex and his team. Excellent job--thank you for always going above and beyond

Antonio and the notary on staff today were so helpful. I saw 6 people enter the store behind us…read morewithin the 10 minutes they were all gone! Keep up the amazing work guys

Patrick was fantastic and went above and beyond to help me with my shipping needs. Friendly,…read morepatient and kind. Love my UPS store!

Quick and easy experience at this UPS Store! I had a package to drop off with prepaid shipping, and…read morethe employee was very kind. All staff were wearing masks as well! I would definitely return again!

Edit: Just picked up my package today, over a week past when I was supposed to get it for a 50th…read morebirthday celebration. This was a gift of Blantons bourbon (which is hard to find and I had to special order) with two engraved Glencairn glasses, as well as the bourbon bottle engraved. UPS found a way to break one of the engraved glasses . I am absolutely over this entire experience. And bc of the foul mood I was already in walking into the store, I had no issue matching the shit energy of the person there who gave me my package. I hate even saying that but I've just had it. UPS: you failed miserably in this entire process. Two chances I gave to correct the issue and both times with no customer service. This is a formal grievance against UPS and the complete failure of customer service associated with the company, including the inconvenience of this particular location. I paid 2 day air shipping for an item I needed prior to the weekend. Order was processed and sent out on Tuesday for an arrival of Thursday. The package required a signature so I needed someone to be home. Time frame given was 12:30 - 4:30. During the day Thursday, I get a notification that my package was delayed and would be delivered Friday. I did not have someone to be at home for that day so I rerouted (and paid an additional $6 on top of the $48 expedited shipping charges) to a local access point so I could get my package Saturday morning. I called UPS and found out that the local access point wouldn't receive the package until Tuesday! I asked for a Supervisor and he did not assist me and tried to blame the company shipping the item. So, nothing was done to resolve my issue of needing the package by the weekend for an event. I work in Johns Creek but live close to this access point so I figured I'd leave work early to get here and pick up my package (deadline for it is 6/4). I got here at 6:02PM, rushing, and they were closed. So this is ANOTHER DAY of waiting to get a package and clearly can't get access to bc I can't make it here within an hour from leaving work, and this location does not stay open a minute past their closing time. Overall, epic fail. It is insanely rare I write a bad review but even with the customer service being nice, there was still no resolution other than "you'll have to get the package on Sunday". I have not been this pissed off in a very long time. There should've been a refund and an effort to get the package to me in the time frame I requested. And as I sit here in front of this access point writing this review and on the phone with UPS filing a complaint, I have seen 5 other people walk up and realize they were closed. ADJUST YOUR BUSINESS HOURS.

Geize was attentive, knowledgeable, and friendly while helping me set up my P.O. Box. Excellent…read morecustomer service and a very welcoming experience.

We love this UPS location! Super nice, helpful staff! So glad to have them close, for regular mail…read morepick up and Amazon returns.

I'm VERY disappointed in this location. I have been in the area for 20 years and have been a…read morecustomer here since they opened. I'm not sure if thier pricing is based upon the income of the surrounding neighborhoods, but I was quoted to scan a 100 page document at &1.00 a page which is absolutely insane. I called another location less than 10 miles away, and they were only $.30 a page. Extremely disappointed that this location would try to get away with overcharging their customers.

Shout out to the local UPS store in Milton, GA at BIrmingham Crossroads. These folks are always…read moresuper nice and even let me drop off USPS mail and small packages. They don't have to do this! I wish all businesses were this helpful and friendly. Please use their services when you can. These are good people

Reece is terrific! I am currently working on a home remodel project and have had to return the…read moreincorrect shipped items 3 times. Reece has been super helpful and always so friendly & efficient with the returns. Keep up the good work!

Reece is nice kind hearted young gentleman, he helped me out for printing, he did a great job on…read moreprinting he is such a hard worker he move very fast was helping other customers in between. Every time I go into the store Reece is always big help! Thank you!