Out of business and did not notify customers who had mail boxes rented from them. Mail can not be…read moreforwarded per USPS

Literally called this place at 4:15 and asked if they were open until 5. He said yes and I told him…read moreI was on my way. Just pulled up at 4:28 and he left and closed. It's one thing to not be open when your hours say you are - it's a whole new level to literally lie and close when I just told you I was I headed your way. Screenshot for proof of time so owner can't come up with a lame excuse.

Low energy staff, not looking out for their customers. Sent my son over to ship a package out,…read morecharged him $200 to ship something over night, when i found out, i asked him to go back in and cancel that and he went to a different person and 2 day was $25, lets to better explaining pricing to people.

I am sad to write this review, but even UPS Corporate doesn't understand why this happened. (I had…read morecalled to speak their Customer Service Department.) A package was sent to this UPS Store rather than my home because it was a gift for my wife. For any gift delivery, I have always had the packages shipped to a secure location for pick up. (Obviously, you don't want a gift shipped to your home where the recipient would get it. The surprise would be ruined.) The package was signed for and received by this UPS Store during their morning deliveries. After receiving notification on my phone, I went that afternoon to show my identification and pick up the package. Here's the crazy part. I was told that even though they signed and received my package, they were not going to give it to me (even though I presented my drivers license for identification) and that they were returning it to the sender. I was told that this was their policy. The main issue is that they SIGNED FOR and RECEIVED my package. They accepted the responsibility for it when they did so. I would not have been frustrated if they had simply rejected the package and not signed for and received it. That's what everyone is supposed to do. The line is crossed when they accept something which is not theirs. If it's their policy not to receive packages because of liability, then they need to follow their own policy. What's the big deal, you ask? I should state here that the value of the package contents was $10,000. So, you can see why this is a big deal. I've only had one previous issue with UPS (not at this store) in a similar situation. I plan not to let this happen again. Incidentally, I've never had this problem with a few FedEx stores in the area where I've had packages sent there to be held for my pickup. I highly recommend using FedEx for these types of deliveries and not UPS especially this one on Highway 92 at Trickum next to the Publix. I will be checking on this with UPS Corporate as I have a case number with them and will amend this review upon that future conversation.

I experienced excellent customer service here today. Malik was extremely helpful and professional…read more My request consisted of getting three packages returned to Amazon. I needed labels printed to allow the returns. Malik was patient and knowledgeable. His professionalism showed the way he effortlessly took care of other customers while assisting me. Multitasking with his great attitude is a skill many don't possess. Thank you Malik, you're an asset to UPS.

Received an "Out for Delivery" notice from Staples for June 28, 2024, (Did Not Show),…read moreThen again "Out for Delivery" notice for Monday July 1st (Did not Show) and another notice "Out for Delivery" on July 5th. You guessed it, Did Not Show. Two phone calls to Staples were met with abundant apologies and a discount. Those were an additional waste of time! Have never engaged with an organization as low class as this one is. Nobody gives "a rat's ass" about the customer at Staples. Hell will freeze Over before I buy from Staples ‼

Always very helpful and take packages already paid for. Love these people. They have even…read morerefrigerated the packages for me.

I came in with my son for a basic Amazon return, and after making sure it was OK with me they had a…read moregame setup where they gave him a PO Box key and he had to find the number. When opening there was candy inside. It made his afternoon.

Had a shipment diverted to this store for pickup, it took 48 hours after redirecting it from within…read moreKennesaw. This company has totally lost all sense of customer service and timeliness of their packages. Their web site cannot even track accurately to be certain of its status. STAY AWAY!

They shut the door at 6:59 when they are supposedly open till 7pm. I had a prepaid label package, 5…read moresecond drop off...the employee saw me and didn't want to open the door. Terrible!

I sent a package through this company over 3 weeks ago, and somehow they completely lost it. After…read morewaiting all this time for answers, I was told that they would only refund the shipping cost and not take full responsibility for the lost package itself. That is extremely disappointing and unprofessional. When customers trust a shipping company with important or valuable items, they expect accountability and proper handling of their packages. Instead, I was left dealing with stress, wasted time, and poor customer service. I would strongly recommend thinking twice before shipping through this company because they seem very irresponsible when it comes to handling customers' products and resolving issues fairly.

I only use pack mail to send packages. They were very nice and polite and professional.read more

I found my new favorite UPS STORE. And NAUD is my new favorite UPS EMPLOYEE. She went far and…read morebeyond today helping me with a print project. While my batch of items were printing, the rest of her team kept me entertained and laughing. Seriously, this store is the ultimate Dream Team.

Easy and fast are two things I love about this store. They have two automated systems at the door…read morefor quick returns that you can do yourself without having to wait in a line. I was in and out within 15 seconds because there was an available machine at the ready. The enhanced technology gave several options to take your receipt. I would definitely return to this store if I had to return Amazon items via UPS.