The service that this company provides has been white glove service, we have use other services and…read morethis one has by far surpassed them. They made it easy to get setup and if there were any changes to be made, they were quick to address them. The quality of this service has been beneficial to our business. Intelligent office is professional, great quality and well worth the price. I highly recommend them if you are looking for a company to help with overflow calls and after hours.

From the owner: Professional office suites, meeting spaces, virtual office solutions, and virtual receptionists to…read moregive your business the competitive edge. Our facility offers: -Prestigious Roswell business address with easy access to Hwy 400 -24-hour access to offices, meeting rooms, and private locked mailbox -Fully furnished, single/double-occupancy office suites -Lobby listing in suite directory -Day office available by the hour or day -Small and large conference rooms available with whiteboard/projector/TV -On-Site 50 person training space -Professional phone answering service -Robust call center capabilities -Appointment scheduling, customer intake forms, estimates, answer FAQs, etc. -Mail/package handling, notification, forwarding, and consultation -Free Wi-Fi Internet -Voicemail and VM-to-email or text service -BW/color copy, scan and print -Kitchen/break room with free coffee -Access to on-site gym -Complimentary parking

--Location/Parking-- Located in a shopping center on the…read morecorner of Mansell and Alpharetta. Plenty of parking, but difficult to exit on the Alpharetta side. Plenty of parking on the Mansell side of the road. I don't recommend parking on the parking in front of the store because of the amount of traffic. --Ambience-- Printing/copying and work area right when you enter. Mailboxes along the right side of the wall. Cashiers are on the right side near the mailboxes. Tight but efficient. --Service/Staff-- Ever staff was helpful in packing my items. They prefer to not let you touch the tape, which worked for me because they were the experts in packing. Good value on not having to pack your own items, which I recommend not to do before hand. --Products/Service-- Various services from mailing to packing to Amazon returns. All in one shop. --Capacity-- Indoors space can be very tight. I say no more than 12 people they customers will have to start waiting outside. --Overall-- Great in and out for Amazon returns, my only grip is the line since I feel two people are not enough but for the space and traffic I cannot see adding more employees would help. Great value for the space and time spent in the store.

How about if you're gonna lock your door before 5 PM? You also turn off the open sign above the…read morelocked door so that people won't carry big boxes from their cars only to discover that you're closing early customer service my ass.

Victor provided a seamless customer service experience for me. Thank you for that and I will…read morerecommend his services for future projects.

Personable and professional. Quick service and knowledgable of best method to ship. Have used him…read morefor notary service as well.

We're in the process of redecorating our house, and home decor companies do not make the process of…read morereturns nearly as easy as online clothing sites do. So I hauled 2 4' round rugs into this store at noon on a Wednesday to get them shipped back. At the time, there were 3 employees, 2 of which weren't doing all that much. They helped me carry the rugs once they saw me at the door, and then one of them took the lead in entering my info. While the gentleman was helping me, a trickle of other customers came in. The three worked quickly and efficiently to address everyone's concerns, and even apologized to the wait for the last few customers. I was in and out in about 10 minutes, not bad considering that I didn't have a pre-printed return slip, and I was shipping two items. I was given the receipt with the tracking number highlighted for each package for peace of mind. They've got shipping supplies, including specialty boxes, and they even provide the tape. They've also got an assortment of cards for purchase to send with whatever gift you're shipping. I'm a fan of the USPS and normally, I'd send my packages through them. But for returns of items that are this large, I'll be headed back to this store. #Yelp365 - 267/365

Booked an appointment for passport photo and was told the manager won't be in till later. I suppose…read moreit's too difficult for a regular employee to take a photo. Wasted my time even with an appointment booked.

I have no idea why this location has bad reviews besides parking is sometimes an issue, but that is…read morenot UPS's fault. The people are helpful and friendly and they keep the line moving. The Amazon return kiosk has been a game changer. I would drive right past the one up on hwy 9 that is awful just to come here.

It's 10:26 a.m. 1/22 and I have called 4 times and no answer!! By the sounds of the other reviews…read moreI don't think I want to do business at this location, very sad. Management NEEDS to do something about their employees. I will go somewhere else!

If you are not able to deliver packages then why are you in the business of package delivery?…read more I just left this store at approximately 9:10AM on April 25, 2026 empty-handed despite my package being no more than a foot away from me. This package which I paid to pickup at an access point has been delayed MULTIPLE times for UNKNOWN reasons. Yesterday I was called by this access point at 11:00AM on Friday, April 24, 2026. So I checked to see if this package was there and oddly according to ups.com at 9:44AM the package was delivered to this access point and magically at 10:12AM the package was in their possession AND there was a request to change delivery (FYI: not by me). The person working there is beyond rude and condescending and for some reason was super suspicious of my picking up the package. Because the metropolitan area is full of Crystal Pendergrass-es out stealing other Crystal Pendergrass' jelly beans. After she deemed my driver's license to be real, she was unable to scan the package because despite it being there for LESS THAN 24 HOURS it was marked to be returned. So I am still package-less thanks to a perfect display of incompetence.

Great customer service and support! It's a pleasure to work with them! They are very good at…read morehelping find solutions to whatever is needed.

You really need negative numbers in the rating system - UPS…read morein general is the WORST - Driver left notice of missed delivery 3 days in a row - I signed them all and taped them to the door every day - Unfortunately UPS only employs computers - you cannot get a LIVE PERSON on the phone to arrange for anything alternative measures - Thursday was last attempt - no opportunity to pick up the package - they just freaking sent it back to the shipper - what happened to the 5 days that it could be picked up - Today is Friday - the package is back in Texas already - They sure can charge the hell out of you for services - but they don't deliver on those services - too bad they have also lost the art of customer service. If given a choice - I will always choose FEDEX!! Hell - I would choose the Pony Express if they were still around.

Why does everything in the Georgia region have to be so difficult (Dam). Does anybody down know how…read moreto provide good customer service in this state? I'm not ask for great customer service, I'll be ok with just good customer service at this point. My package should have arrived on Friday 1/27 by 7pm per the tracking number. UPS stated the address was wrong, updated address in UPS system and was given a tracking confirmation that the package will be delivered on Saturday 1/28 by 7pm, still know package. Stated address was not correct again. (Total lie) My daughter spoke with UPS customer service @ 1:38pm and was told she would receive a call back within the hour. No call back received. I then called customer service at 5:08pm and was told our address was in correct after we've updated the address for a second time. I was told I would receive a call back. It's 1/29 at 9:07am, still no call back to neither one of us. Who's going to do there job?

horrible customer service. They act like they are doing you a favor by doing your print jobs…read more Employee Hunter is especially rude and unprofessional

Micheal and his team were a delight to work with. I had a large print order that was executed…read moreperfectly. They also gave me a good deal on mailing the items out.

I sent a package through this company over 3 weeks ago, and somehow they completely lost it. After…read morewaiting all this time for answers, I was told that they would only refund the shipping cost and not take full responsibility for the lost package itself. That is extremely disappointing and unprofessional. When customers trust a shipping company with important or valuable items, they expect accountability and proper handling of their packages. Instead, I was left dealing with stress, wasted time, and poor customer service. I would strongly recommend thinking twice before shipping through this company because they seem very irresponsible when it comes to handling customers' products and resolving issues fairly.

I only use pack mail to send packages. They were very nice and polite and professional.read more

Geize was attentive, knowledgeable, and friendly while helping me set up my P.O. Box. Excellent…read morecustomer service and a very welcoming experience.

We love this UPS location! Super nice, helpful staff! So glad to have them close, for regular mail…read morepick up and Amazon returns.