Working with Jason via our contractor, he has been nothing but helpful and totally onboard with our project, making suggestions for our project's style and has been excited to follow up on results. Feels like we're in it together and have been given good juju through an otherwise stressful endeavor. Thanks Jason! read more

The Tile Shop - Jason Frisinger Assistant Manager The Tile Shop Austin - Flooring Near Me - Austin, Texas

Ana is wonderful, what an asset she is to the south austin store. She is knowledgeable and most importantly, patient with her customers. This is what you want and expect in a store of this caliber. Thank you ana for walking me through the process of remodeling 3 bathrooms. read more

After having purchased several hundred dollars worth of tile. They placed the order and then sent me the wrong thing. On my recent visit to the store. I found the tile I had ordered and showed them the difference between what I had ordered and what I received. I was basically told that the colors you order in the tile, the samples that you're looking at in the tile, could be a completely different product that you receive. How does that work? From a design perspective how in God's name could that possibly work? You go in with a color scheme, a specific color in mind and they give you a different color that does not work. It's not what you picked but it's what you get? Do all tile shops operate this way? I have attached a sample of what I ordered and what I received. There is quite a huge difference. They are not interchangeable. They don't seem to understand this and I don't understand why. I may have to get a refund and go someplace else. read more

The Tile Shop - Flooring Near Me - Austin, Texas

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we Had an amazing experience, they customer service was amazing. We had the pleasure of working with Jean from the research bld store. He has been a huge help and made our project a lot easier. His attention to detail, patience and understanding made our experience amazing. i recommend asking for him if you can! read more

The Tile Shop - a bathroom with a bathtub and shower - Flooring Near Me - Austin, Texas

Wanted to look at tile and speak to someone regarding tile removal/replacement in my bathrooms (and to see their selection), as I was glad to see a store to visit in person and not just online. I went in, walked down every aisle, walked by a group of salesman (I assume) sitting around joking .. walked by the front desk...not once did anyone say hello or ask if they could help. I spent 15 min in the store. Guess they aren't interested in new customers. Taking my business elsewhere. read more

We have always enjoyed visiting The Tile Shop! The sales staff are very friendly, and Jason & Holly are wonderful and full of ideas & suggestions. Its very clear they are passionate about making sure you get exactly what you want from your project. There's always wonderful ideas / large samples you are able to take home & check out, along with ideas wall to wall in this store! Never had a bad experience going here. And the pricing I have found for the level of quality is very well priced. I see several other reviewers were disgruntled about price but you need to keep quality in mind. Floor & Decor is a factory direct setup - so you get what you pay for in a sense. While I love their stuff, I trust the knowledge & expertise of the Tile Shop for the extra dollars. It's baffling to me how many people just don't care what the value of expertise & experience means these days...... We are in the process of a new house purchase, and need to upgrade immediately from carpet to tile and can't wait to see what we select & end up with. Thank you to the team of dedicated employees for always answering our (millions) of questions, suggesting new thoughts or directions in design to compliment what we are looking for, or simply just being there for moral support! read more

Stopped by to look at backsplash tile for a kitchen update. Jason was readily available and quickly guided me to the perfect tile in our price range. He provided a sample to take home, and I was able to easily complete the order by phone. Going to The Tile Shop first saved me a lot of running around. So happy I found exactly what I was looking for! read more

It's been super easy to work with Jason, when he gives you his word for when the tile will arrive, he's spot on and I appreciate that as a builder. And they have some great looking tile. Highly recommend. read more

These people are awesome! If you need tile for any projects, this is the place to go. There is a large inventory on display in the store to look through. The staff is great. Jason is wonderful. Thank you for a great experience. read more

The Tile Shop - Before and after hexagon tile and "wood" tile from Tile Shop. - Flooring Near Me - Austin, Texas

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Very impressed by this store. The staff was very helpful and knowledgable. We needed 40 sq ft of tile, which they ordered on Thursday and had ready for us on Saturday. We visited several times, until we finally found the right tile backsplash for our kitchen. Really glad to have found this store. read more

I was referred to The Tile Shop by my contractor to select tile for a bathroom repair/remodel. A tiny bathroom with tub and shower in a This Old House, the repair was unexpected but absolutely necessary. I wanted affordable tile that might update the look, but not so high class that it would make the old pedestal sink and small toilet look cheap (which they are!). Leo Irish took the time to help me when I told him I was shopping, but not ready to buy. He listened to my needs and understood that I am not a designer and helped me find a variety of affordable but attractive tiles. He explained the order process to me--order by Wednesday, delivery Friday or Saturday. After I checked with my contractor and returned to order, Sergio Sanchez did a very good job of confirming the style and the order process. When I picked up my order, they carried it out to my car for me. All this for $100 worth of tile! But wait, there's more. It turned out we were several tiles short--the original estimate was for aligned arrangement, and we changed it to staggered, which took more. Again, The Tile Shop saved the day, as they had a partial box of that tile in stock, and I was able to pick it up and not delay the repair, waiting for more tile. I definitely will shop there when I next need tile. The service is outstanding, prices are very reasonable and they are great folks to work with! read more

The Tile Shop - Old bathroom at This Old House. The grout and backing cracked and leaked through the wall. - Flooring Near Me - Austin, Texas

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They saved my project and my sons birthday. I had previously contracted Floor King to renovate my bathroom and re-tile. After a month of excuses - Floor King brought the wrong tile and then could not come back for another 2-3 weeks when I needed this done asap. I immediately went to the Tile Shop, and they were amazing!! Leo and Cheryl walked me through getting new tile (better quality and slightly cheaper). They both sat with me for 30-45 minute to help explain the best way to renovate my bathroom and how I can DIY it as there was no time to hire a professional. They were available by phone to help with questions and helped save me hundreds of dollars and it came out amazing!! Cannot say enough about my experience. read more

The Tile Shop - Tile Shop helped walk me through this DIY project - Flooring Near Me - Austin, Texas

I just completed a kitchen backsplash project and worked with Jason to select the tile and trim. I couldn't be more happy with the outcome. The selection, sales, and service were outstanding. I had a box of tile left over tile and returning it was effortless. Great experience and great results. read more

My husband and I are remodeling our kitchen and bathrooms, so we went to The Tile Shop with lots of ideas and questions. Upon entering the store last Sunday evening (our car was the only one in the parking lot) the two sales associates behind the counter didn't even acknowledge us walking in the door. My husband, shocked, greeted them to just have the two keep chatting. Without any assistance, we showed ourselves around the empty showroom for about 30 minutes, and were not approached ONCE during our time in the store. We walked out without a single "goodbye" or "thank you"...such a shame because we were ready to start our project and purchase tile that night. Embarrassing customer service, or lack thereof. read more

We went to one of their locations and spoke with Leo Irish (store manager). Leo recommended a poultice to remove a small stain on our countertop. Leo assured us that there would be no downside, and that worse case scenario, their product wouldn't lift the stain. Leo cited his 30 years of experience and assured us multiple times that the poultice would not make things worse. Well, the poultice left a gigantic dark stain . Fast forward 2 months, the stain is still there. We spoke with Eric Barr, regional sales manager, who refuses to help or provide contact information for his boss. I also called the 800 and again was unable to obtain anyone's information. Sounds like Tile Shop's employees can lie and do whatever they like. Zero accountability read more

My company works regularly with The Tile Shop, and they always have our backs. They respond quickly, and always go the extra mile. Just today we were short some on tile, and Jason made sure we got what we needed and did it in a timely matter. When you stop in, make sure you ask for Jason or Kevin... They will take good care of you read more

We recently bought tile for our home remodeling project from The Tile Shop in South Austin off Highway 290 West. We had the shower completely replaced and the floors in the kitchen and front room replaced. Dan Young our Sales/Design Consultant was awesome. he helped us pick out great looking tile and everything we needed. His recommendation for the copper backsplash in the kitchen was beautiful. My wife Jody and I had a wonderful experience and we fully recommend Dan Young and The Tile Company. read more

I had a great experience shopping here, purchasing tile, returning some unused tile, and even having the manager go out of his way to cut a few small pieces so I wouldn't have to rent a wet saw. Overall the staff made me (a young homeowner without a ton of money) feel at ease, and welcome, and went above and beyond in their service. Also, the prices beat anything I found online at the time. Thanks y'all. As far as the store, they have all the basics but I feel like their selection was a little lacking in flair and unique designs. read more

We had an amazing experience with The Tile Shop. Holly really knows her stuff, and was super patient while we explored all of our options. When we popped in when she wasn't there, everyone jumped right in to help. They respond so quickly when you need anything, and are incredibly helpful. Huge inventory, lots of designs on display, and the best prices. read more

The store is beautiful with a great selection of beautiful tile at varying prices. Matthew C. was awesome and helped me find tile that is perfect for my project. He even ended up saving me money! Great service, great selection, great prices and great showroom. read more

Update, FINALLY got a refund check for this May1, 2017

Great selection of tile and showroom with ideas! Mat Subbert was my sales guy. Super friendly and years of tiling experience which was helpful since I'm a tad indecisive. I went back at least 6 times before I actually decided on anything! I bought tile for 4.5 bathrooms including showers, etc, kitchen backsplash and hallways in a very large custom home and it turned out beautiful! I was super impressed with their return policy too! read more

I had to pick out tile for two complete bath remodels and my kitchen, but had no idea what I wanted or how to match colors. Jason at the 290 location was my savior and asked a few questions then picked out perfect matches for me just based on my description. My contractor brought me at least 50 different options and saw my house, but she didn't even come close. He was able to keep it within my budget and also has install experience. I'm so thankful for his help and if you are looking at tile then Jason is the guy to talk to hands-down. read more

Victoria is Great, we have done 2 bathrooms and a kitchen over a 3 year period and she has helped us every step of the way. Its hard trying to determine what combinations work together and she is always helpful. Would def recommend this store and Victoria read more

Terrible customer service, make sure you work with only someone very experienced otherwise you may pay for their mistake. Even national customer service was less than helpful. Save your time and money, go elsewhere read more

DON'T Go Here!!!! Sales people are not only not helpful but rude. They refused to take back unused tile which they previously told me they would in unopened strapped boxes. They were not helpful with questions and since I was doing the work myself they loaded me up with lots of stuff I didn't end up needing and now they refuse to allow me to return it. All items were in their original packaging, does tile go bad???? I would not go back, they have lost a customer. read more

I found out 10 days before install that the floors I had originally chosen, from another store, were on backorder and would not arrive in time. It was a very stressful situation, as these floors were going in the entire downstairs for our new house and we had a strict time limit. I went into the Tile Shop to see what they had, and Gage was so helpful. I was on the fence about the color of the new floor, and he sat right down to help me find the perfect paint colors for the new floors. The floors I had originally picked, from the other store, were also on sale, so our budget was tight. Gage not only spent a lot of time helping me find a suitable replacement, he even matched the price for me since the new floors were out of budget!!! They were able to get all of my floors in time for installation with no problem. We had another problem after the floors were installed. I chose a dark brown mocha grout for our wood look tile, but something went wrong with the grout and it turned out to be light grey. I was so upset and thought my floors were ruined. We also had to be out of our old house in less than a week, so stress levels were high! Gage was out of town, so I talked to the assistant manager, Mike, about the problem. He was very nice and came out to the house the next day to take a look. To make a long story short, he accepted full responsibility for the grout problem, and The Tile shop provided all of the product necessary to apply a color enhancing sealer that made the grout the color I wanted. They also paid my contractor to do the work, so there were no added costs. He even came back to the house to do a test section beforehand to make sure that I would be happy with the results. I love my new floors and would definitely recommend the The Tile Shop for any project. The level of professionalism and courtesy is second to none. read more

I worked for Tile Shop south , it was very unorganized, very...very old computers/pos system. schedule changes every week, sometimes you got the schedule the day before the new week started. Alot of tile were on back order. Manager weas shady, leaving for hours to run errands, very moody (constipated i think)was not friendly after my 1st month, managers would buy stuff to make monthly quotas and then returning it at a later time, since they have a 6month return policy, staff would watch videos on phone for hours(especially this fat one, who felt the need to tell everyone about all boys (not men) she was involved with the night before, staff would play video games, eat or threw frisbees around the store instead of training or following up with customers. The fat chick was always eating or looking at food shows. If you were not buying or seem like you were going to buy they would not really want to help you. They only wanted to help builders & people who wanted to spend alot of money. The company seemed like a great place to work and I've heard good things about other Tile Shops, but unfortunately, i did not have a good experience. Great store for ideas & free classes, but I recommend you shop around if you want to save money. It was not all bad, I learned about Tiles & designs with customers. The customers where great, but it would take time make the big sales, which was look down on by management. The Tile Shop North is where you want to shop. Good luck! read more