Rocky Kirley came out to do our assessment and was extremely thorough. He checked every inch of our house and found spider nests we didn't even know about! He was friendly, professional and efficient. They are coming back to spray next week but so far very impressed!! read more

I just had a great experience with The Bugman. Tony and Miguel were very quick, clean, and courteous. They didn't seem to mind me looming over their every move asking question after question. Most importantly, they took the time to explain what they were doing, putting my mind at ease over the possibility that my old home might be infested with pests. Thankfully, it was not. A spot treatment here and there and the work was complete. I'll gladly recommend The Bugman to my friends and neighbors. read more

If you have termite issues go no farther than the Bug Man. Eddie our inspector was fantastic to work with, answering all our questions on the process and rebuild. They were flexible when scheduling the job as I live out of state and wanted to be there when the work was being done. After the extermination, Eddie sent in Louis and Nathan to handle the rebuild. They did an outstanding job going above and beyond what they have promised. All the work was done quickly and professionally. Instead of just priming the wood as they normally do they painted everything the house color so everything blended in perfectly. Each day the job site was left spotless. I would use them again in a heartbeat and highly recommend them for their honesty and work ethic. read more

I got a call from them with a sincere concern about this job. I should correct the impression of the 30 days. The actual coverage was for 60 days of which the first month was spent covering holes and catching and removing vermin. Once that was done there were 30 days left during which I could have called for additional service had there been evidence of more infestation. read more

We have used The Bug Man as our termite inspection service for many years now and have always been confident in their work - professional, thorough, and honest. We have now used them for repair services twice, and again we have been pleased. I want to make a special "shout out" to Art and Daniel who in the past couple days have done repair on quite a bit of wood which had wood rot. They were not only professional, efficient, and did the work with great care and expertise, they were remarkably kind and personable, going beyond expectations to meet our needs. Thank you! read more

Just started my service and Patrick came out and was awesome! He was so helpful and knowledgeable about everything! I was surprised when he told me he had been with the company for less than a year because he knew so much about everything. Had he not said anything I would've thought he had been one of their top veteran guys. The sign up process was really easy and the customer service is top notch! Really happy with my decision to sign up with them read more

Elliott the installer and Robert the inspector did a great job. They were very clean, prompt and efficient! Would definently recommend!

We have been using The Bugman for termite service for 5 years and are always pleased with their service. This year Ignacio did our inspection and treatment and recommended some wood repairs. We could not be happier with the team of Luis and Nathan, they not only did a top quality job but they were friendly and polite. I have worked with other termite companies before and when it comes to the repair, I have never had a company include painting of the replaced wood. Usually we have to find a painter as well or do it ourselves. Bugman will paint all the wood they repair, we just supplied the paint. We could not be happier with their work and highly recommend them. My husband and I give Ignacio, Luis and Nathan 4 thumbs up! read more

I called for an estimate, and they were able to come out the next day. We held onto the quote for a couple days, to see if more ants came inside the house. Well, the ants came back, and I immediately called the bugman to start service. I emailed them the signed quote, and they called me back within 20 minutes to schedule the first treatment. They said they can come next-day to spray! Fast, friendly service! read more

We called the Bugman for a termite infestation we had noticed in our living room. They came out promptly and took care of it as well as some areas on the outside trim of our home. We were very pleased with the service. It was noted that we had some wood damage on the exterior and so we agreed to have that scheduled as well. A couple of weeks later, the company sent out Art Gonzalez to take care of the wood. He did a fantastic job from start to finish! He asked if we'd like to have the areas painted -- which we didn't expect, but were very happy to give him the paint. He did a super job and cleaned up properly after too! Thanks again Art! The reason for the 4 stars is because of a billing issue. Upon our original estimate, we made a down payment toward the entire job which included both the termite treatment and the replacement of wood. We were later billed for the termite treatment and then when the wood was finished we were billed for that too. We paid the entire balance due when the job was finished and explained this to the billing department and that was that. All in all a good company to go with! read more

We've had the Bugman for just over the year and have been very happy with them. Following this year's termite check, Ignacio mentioned that the Bugman could help us with the water damage on the facia boards of our nearly 40 year old house. I had been concerned about the damage and was glad to find someone who gave me a reasonable estimate to repair it. Art and Daniel showed up on time and went over every aspect of the job. The didn't take shortcuts but paid close attention to detail. They kept us regularly updated and even took care of a few small issues that weren't on the original order. They were friendly and highly professional. I've had some really bad experiences with contractors in the past, so it was such a relief to work with such a great team. read more

The technician Mario was very good. Polite, nice and on-time. Hope we finally have a handle on our silverfish problem. Thanks.

Ed from the Bugman checked my house for termites this week. He was on time, professional, tested everywhere. Best of all, he found we did not have termites and recommended rechecks every two years. Bugman does not charge for checking. Nice to find someone--and a company--that is so honest. read more

I called in last week and was extremely frustrated with a situation going on at our home. My wife was in distress and it caused me a lot of angst. We called the Bugman and spoke to Heather, who was extremely confident and polite. She assured us that everything would be taken care of, and it was! I have dealt with incompetent people at other pest control companies and it was so nice having our matter handled with great attention to detail and care. Thanks, Heather! We really appreciate you! read more

From the time that I was given an estimate to the time that all the repairs for my termite damage was done I was given excellent service. They even repaired damage that was previously treated by another company. I was worried about the repairs because the eaves that needed to be replaced had all kind of curves etc. Yesterday the job was completed. I walked around the house to check all the work. Perfect!!! Every single person I talked to at Bugman including the workers that came to my house seemed like they were just happy to be doing the work. Whatever they do there to keep up the morale of the employees is working!! read more

this company is so professional and so complete.. from the time that Desiree answered the phone . Eddie came and did our inspection and Jorge completed the work at our house ..this company has been amazing. Desiree is always available to answer my questions . We have a contract with them now and we will be happy to recommend them to anyone who has a bug problem. Our problem was termites inside and our side of the house since Jorge has completed our job we have not seen one bug... this makes me very happy... Thank you to the wonderful team at The Bugman.. just for information the house we had serviced is located in Lake View Terrace (Sylmar) read more

The earlier rains didn't stop Luis and Nathan from Bugman to get started. It was also difficult, with the coronavirus situation, knowing what to expect. The Bugman company came through under a difficult period. Luis and Nathan showed up with smiles and instantly took care of my home termite repair work. I supplied the finishing paint, but after 2 days I was completely satisfied with their work. The wood replaced from my home trim and support beams was as fresh as new, without any noticeable difference to the existing painted wood. I never felt as if I needed to monitor the crew as they worked. Also, they arrived ready to answer any questions, and I was shown every detail of their work when they were finished. My home is 60 years old. It needed attention. Tomorrow the fumigation, tent covering crew, will finish the work. I hope they are as comfortable to talk with as Luis and Nathan, along with the same high care in their work. read more

My experience with The Bug Man has been top notch. They are prompt to respond and the availability for them to come out was great. I had the pleasure of dealing with Dave and Andrew. Dave was great, he initially came out to look around my house for what I believe is rats in the attic. He spent over an hour scoping everything out (the previous company I called, Dewey Pest Control. the guy came out for 5 minutes and basically told me he couldn't do anything. Dave explained everything thoroughly and took pictures. After Dave left I found another area and he came out a second time with Andrew to lay the traps. There was a slight issue with my check whichThe Bug Man handled professionally and promptly. I am 100% satisfied with my experience with The Bug Man and would 100% recommend them! read more

I was a customer since 2015 and wasn't satisfied with recent service & a price increase. When I called to cancel, the customer service person was EXTREMELY RUDE & UNPROFESSIONAL! They get 1 Star because 0 Stars isn't an option! read more

For anyone not enamored with their pest control situation, and just want to get a simple quote over the phone for service, skip these guys. They "can't quote anything over the phone" and it is necessary to book time and meet with their inspector "to go over pricing" before you can get even a general idea of what their charges are. Bye-bye! You guys just lost a customer! read more

Had The Bugman do a inspection on my house for termites. The inspector came and started to hit my wood trim on my house very hard. It left marks with the paint clipping off the wood. Now I have damaged area everywhere on the trim. He did more damage than the termites. After he was done killing my wood trim, he told me that the wood need to be replace for something like $5000 plus not counting the termite fee. I will never use them again!!!!! read more

The people in this office need help. Everyone I spoke to over the phone (and it took like 5) was lost and confused. The guys they sent out act like they inhale the chemicals they spray too much. They say they will show up between 3-5 and then they come at 5:30. Always late! We still have bugs after 3 treatments that they said would work. What a disaster! read more

After giving the Bug Man a poor review and canceling the quarterly service, I receive a call from Mary. She really cares about customer satisfaction and why I was not happy. She addressed all the items I was not satisfied with in great detail. I have reestablished my service with them and am hopefully confident they will live up to their guarantees. read more

Never showed up. I called (Ramond) several times and left messages to see if he was in an accident or what the deal was. Didn't even get a call back. Hm. A nurse at the hospital said this company is well known for no shows. So---- no! Next! read more

Just finished having my house treated with The Bugman, the technicians who came out were really informative and helpful. Eddie in particular did a great job of explaining the process and helping me to decide what was the best treatment to use, he spent plenty of time doing a thorough inspection of the entire house. Adam arrived as scheduled to treat the house and he was so professional and courteous. I was referred to them from a friend and I am happy to say they are a very good company to deal with. read more

I love this company! We first called them in five years ago after a terrible ant infestation inside our house. They took care of the problem promptly and competently. Very reasonably priced. We were so happy with the service that we have used them for monthly pest control ever since. Our technician, Paul, is friendly and professional. We have never once had ants since they've been spraying our house. The monthly fee includes a standard exterior spraying around the house and property, as well as extra visits to address any bug problems that may need dealing with. They will treat interior or exterior if needed. Their customer service is also great - you speak to an actual person when you call their number, and she is friendly and great about communicating if there is ever a need to reschedule a service appointment. read more

I have used several different termite companies over the years on different homes. The Bug Man is by far the best I have worked with. All of their technicians have been very professional and do very good work. They are also reasonably priced and you get really good service. Other companies I find typically only find stuff when they want to. I have found The Bug Man to always be very thorough and honest with their inspections. Highly recommend. read more

Finally came out and removed the nest and put up the deterrent that should have been there last year. Tech didn't do a very good job cleaning up and now what they are probably going to charge for, I get to do. Apology & explanation from director of customer service does not diminish the poor performance. Also question the relationship with the property manager. Will have REAL issue with them stepping foot on my property again. read more

These people are great. First of all, they answer the phone when you call them. Other major brands like Orco and Terminex put you on hold for several minutes while they find a local distributer, then take your number and tell you they'll get back to you in 24-48 hours. I called because of flour mites that get into your kitchen when you purchase flour that is already infested from the store - they then infest other types of starchy foods, pasta, cornmeal, etc. This is too small a job for most companies and they just tell you that they don't do that type of work. The person who answered the phone told me about the bug, and how I could get rid of it myself. I respect a company that at gives you important and useful information rather than just take your money. If i do need them in the future for a more serious problem, I will definitely call. It's refreshing to find a company that has integrity especially in this market. read more

We have been using them for several years for both our houses in the S.D. area for termite protection warranty. We've been very pleased with the service and thoroughness and how they have uncovered/resolved issues and truly feel the Home Protection Plan is well worth it. We used them on the last home purchase inspection and wouldn't buy a house unless they have checked it out first. I have recommended them to friends who have been pleased also. read more

My Mom is an invalid and we needed to get both the inside and the outside of the house treated for bugs, ants, termites, etc. Anytime I called The Bugman, whomever I spoke with was courteous and very professional. Their inspection and report is well presented and everything is very above-board. My Mom only had to be out of the house for two hours while the interior was done. The garage was not done right away due to clutter, and they were very insistent on finishing the job and finally treated from the outside of the garage. I am very, very happy with their work and professionalism and would readily recommend them. read more

I used bug man because that is who my HOA works with here in Irvine. We found out we may have a rat in the attic from the direct tv guy. Eric came out and was truly wonderful. Eric went above and beyond to service my house. I had no idea a pest control company could be such a nice and pleasant experience. Thanks Eric for the great service!!! read more

A couple of years ago our house got infested with bird mites.....something even doctors had a hard time diagnosing. Jose was knowledgable about our problem and aggressive to help us solve the problem fast. A+ customer service!!! I highly recommend, especially for specific situations that are difficult. read more

I called the Bugman because I heard an ad on the radio. I was skeptical but knew we had termites (saw the droppings) and thought I would use them for ONE of several quotations. Their inspector was so professional, and completely reviewed every square inch of my house. By the time he was done, I was hoping for a reasonable bid just so I could use them. The bid was below what I had hoped for and I scheduled a technician to come the very next day. The technician was amazing- practically tip toeing on my carpet, and took his time- was clean, careful and professional. I will never use any other company for this type of work AND made sure I got business cards to give to my friends and relatives- Bugman is the best. read more

Service came recommended but i have had a bug service at my other homes for over 15 years and i have never had more bugs since when i called the bug man. Requested that i be notified or a card left when the service was done never happened finally fed up when a big spider walked right across my kitchen floor where my grandson was playing. Moving on to another company.. after giving them almost 10 months to get it right .. read more

beware unauthorized use of credit card! they do not do the work that they say they will do and then take money that is not authorized from a credit card, using an old signature. read more

Seriously. I called them to come out to inspect for termites. They did not show. I called to ask what happened. Turns out they "were planning" to go to a home we had sold over year ago. They did not go to that home, call us or anything else. What the\#$#$$! I rescheduled letting them know again my address and phone #. My wife came home from work to let me know she had a message from The Bugman on her cell voice mail - mind you she did not call and I left only my cell #. Never did I provide that # but it was on our account from the home we sold - again over a year ago. I called to ask what was going on. Reached someone named Jessica who I seemed to have interrupted having dinner. I explained I was returning the call - after hours - however to the number we were provided. Long story short she seemed shocked that I was interrupting her. I told her I would try the main number. I called 877-bugs-101 from their website. The call went through a few times without success then disconnected. Finally someone answered and I said hello and the phone went dead - I was hung up on. Not sure what the heck is going on with this company but be assured we will not be going any further trying to get them out to our home. This is really nuts. Not sure what is going on with them but suggest you look elsewhere based on my experience in trying to get them to my home. Something very odd going on here.... read more

These guys here are great!!! All the ones that have come to do each service couldn't have done a better job. From the termite inspection to the repairs. They did repairs that had been done by termites previously as well. We were using another company and could never get them to come and do the repairs. These guys were on it!! The job was completed today so I walked around the house to check the work because some of the areas were going to require some cuts so that the replaced areas matched the rest. Work was perfect. I highly recommend them. The guys were always smiling. As you can tell I can't seem to say enough good things about them. read more

***DO NOT USE THIS COMPANY*** Worst Customer Service Ever! There workers do not show up and they didn't realize he had called in sick! The broke a window at the house and did terrible work. read more

This franchise of The Bug Man Co. is undoubtedly the worse of the 3 locations in Orange Co. It must be under new management or something because they have made appts for my customary, bi-monthly service 4 times this month and have been NO SHOWs each of those 4 times. Today's missed appt. was not brought to MY attention until I called THEM, with only 1/2 hr. left in the window of time that they had given me. They claim that they called to notify me of their arbitrary decision to reschedule this 4th NO SHOW for another appt. tomorrow. What? I retrieved no such call and was at home during the entire "window", which is tough to do during the holiday season. They claimed each time that their workman was "ill", but I have reason to doubt this excuse. I have been a regular customer of theirs for the past 8 years. I have recommended their superior service in the past to other friends and family. No more. Don't waste your money or time. The way this co. is currently run is a BIG disappointment. read more