For a local business in a thriving business area their staff friendliness could definitely improve, and maybe they could be a bit more helpful with possibly asking if the customer may want anything additional to make them feel more comfortable with ordering since they do offer a lot of options.
Having a degree in Hospitality & Resturant management, and having worked in many food related businesses customer satisfaction is key. I was also going to gauge this place as a possible suggestion to my company for future lunch orders, but now I will not. Sorry guys, but customer service is everything in the food industry, and pricing should be mentioned if it is not listed so a customer is not shocked after their food is already made. Making prices up as you go along without saying "Oh sure we can do that, it's $2.00 more is that still okay?" Give the customer the option. My experience is listed below.
Being a local worker in the Fishkill area I was looking for a place to order a fresh handmade wrap that fit my health needs. It was 12:35 PM prime lunch rush. However, there were a couple people ahead of myself and my friend and they were all served just waiting on their orders. So we waited..not long mind you which was great!. My friend placed her order a wrap with egg whites, green peppers, onions and bacon. Which for the record she said was delicious.
Then I get asked by Carmen, "Who's next, so I hold up my hand and she coldly asked, "What do you want?"
I asked if they could do a tuna wrap as it was not an option on their menus. Her response sounded as sarcastic as could be, "yeah" with an eye roll. So I felt slightly stupid for asking but wanted to make sure it was an option. Then I asked if they had spinach...(the leaf,) I was quickly told, "We do not have spinach wraps, white or wheat"
Okay I guess I asked that incorrectly. So I said wheat would be great, then asked do you have both lettuce and spinach thinking that would get my answer. I questioned even if i should ask for anything special at this point..I got another cold response. "Yeah we have both". Again in my head I am thinking it's my first time here, I feel bad for asking questions but I did not see these options listed anywhere.
So I say I would like spinach please, and at this point I was thinking let me get this finished because my order is already irritating this woman. So I end up asking for American Cheese and that's it. Even though I would have liked to add more.
After being rung up I am told my very plain Tuna wrap on wheat with spinach and American cheese plus my iced tea cost $10.59. I was blown back by the amount but didn't have time to argue or cause a scene and at that point was hoping my wrap had not been tampered with.
My friend I referenced above, her wrap cost her $5.40 very reasonable for what she got. read more