OWNER IS SO RUDE!!! I've gone here for years only because I love the bagels and the cream cheese is delicious... HOWEVER everytine I come I kick myself because the man(owner) is so rude!! Yes he has a language barrier BUT he speaks perfectly good English. He had the worst attitude to the customers even to his wife and whoever else is working behind the counter ! If he doesn't know how to treat people maybe he should be in the kitchen and not dealing with customer service read more

Was trying to call in an order and kept getting the busy signal. Went in and the guy behind the counter said "yea we leave the phone off the hook". Never heard of a business that actually avoids getting orders and making money?? Went across the street to miracle bagels after I was told there's a 10 dollars credit card minimum. Waste of time. read more

Male owner is super rude. No customers in the shop at 1130am because food is stale. Cinnamon bagel stale that I got this morning. Take your business elsewhere. Big sign on restroom that says for customer use only. What happen to serving the community and what if an elderly person or a pregnant female or someone needs to use the restroom? My cousin who I am visiting here says she also no longer goes here after being treated bad several times. PISS POOR CUSTOMER SERVICE TO MULTIPLE PEOPLE. Read the other reviews. Bad stale food and poor customer service. Thumbs read more

Hot Bagels - STALE BAGEL. Tastes like baked 3 or 4 days ago Can't finish eating it.. - Bagels Near Me - New Windsor, New York

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It is actually very nice inside here and very clean, plus a lot of seating. I walked up to place my order and even though the counter guy took my order very thoughly and even asked if wanted to get something to drink, I sort of tell the guy had no passion for business and seemed bit dead inside and when after my order another customer rolled in he was the same. It's a nice place, you don't have be super positive, but bit more personable rather then the stare of why am still doing this, sorry for the rant. So I had turkey and bacon decker sandwich with no tomato and lettuce and on wheat bread. Positives, plenty of turkey and bacon and not too much cheese slices as cheap fillers. Negative wish the bread was toasted, usually decker sandwiches are toasted before assembly. Like counter guy, I guess am indifferent and this place is a meh. read more

Hot Bagels - Turkey and bacon decker sandwich - Bagels Near Me - New Windsor, New York

Best Bagels around! Unfortunately the owner is so damn rude I literally hate going here. Husband and wife owners She is so sweet. He is rude, over charges, makes up prices (charged me to cut the 1/2 dozen bagels I bought) and makes you feel like a burden for even coming in. If you don't wanna work there...quit my guy! Don't ruin everyone's day with ur sh*t attitude. But they have the most amazing bagels around and yes I do keep coming back. read more

If you're looking for a friendly neighborhood spot to grab a breakfast sandwich and a cup of coffee, this isn't it. The gentleman behind the counter is one of the least friendly people I've ever met running the front cashier station in a business. I'm not sure what's going on in his life, but it must be pretty bad. The bagels were very chewy and slightly undercooked. I haven't tried them in over three years and today will mark probably another three year period. Where I won't. Unfortunately, it's the only bagel spot that will make the Bagel sandwich for you in the Vails gate area on Mondays. Recommend you drive a greater distance for a sandwich. Miracle Bagel is open every day except for Monday. Definitely worth driving across the street for that versus hot Bagel. Totally disappointed again. read more

The best breakfast sandwiches in the Tri-state area, hands down. Soft, chewy bagels and their sandwiches are crafted on point. The food, price, and people are great. read more

Hot Bagels - Garlic bagel toasted w/ vegetable cream cheese, orange juice, and coffee - Bagels Near Me - New Windsor, New York

Let me tell you a secret! I'm a sucker for fresh toasted bread and my turkey club had just that. The sandwich was delicious, the lady making my sandwich was polite and the place was clean. Can't ask for anything more. I'd definitely go back. read more

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Seriously disappointed for the last time! Paid $6,50 for a SEC on what turned out to be a stale kaiser roll. I've been let down for the last time. Take your business elsewhere and you will be glad you did!! read more

I've been coming here for years as I live in town. Today I watched the owner handle raw bacon with his bare hand, and he just wiped his hands with a paper towel and did not wash with soap and water. He then he took my order and handed me my change with his raw bacon fingers. I respectfully asked if he was going to either wash his hands or wear plastic gloves before he made my sandwich. He yelled "I'm not making your sandwich." Then he grabbed my roll and threw it at the counter where his wife was going to make my sandwich. I again said to him that I watched him handle raw bacon with his bare hands and asked if he was going to wash his hands, then he threw me out of the store. I guess I'm not welcome back. The wife is very nice and makes a great sandwich. The husband is not nice, and apparently he's also a walking health code violation. I won't be going back, after 20+ years of patronizing their business. (Nor am I welcome to come back it seems!) read more

my favorite place for bagels and breakfast sandwiches! it is owned by a family who is super nice and hardworking, they have the best bagels.

This is a pretty good bagel place! Went here in the morning before a road trip for some breakfast and they did not disappoint. We got a plain everything bagel which was very good, a sesame which was good as well, and a sausage egg and cheese on a French toast bagel which was spectacular! Not many bagel shops carry French toast bagels anymore but I'm glad to see that they do! Prices were very good but drinks were expensive. Overall a great bagel Place in vails gate, much better than miracle bagel read more

I've been buying bagels at the supermarket all this time. What the heck was I thinking or smoking? If purchased fresh and consumed within 5 hours these bagels are simply amazing! I stopped in to pick up a dozen this weekend of which I found the bagels to be super fresh and absolutely amazing in taste. I'm not bagel guru, just your average bagel eater but after these same day bagels sat on my counter in their bag for just over 12 hours the bagels didn't taste as good as early morning. Best way to describe the taste was like fresh bagels in the morning and come evening when I grabbed one it tasted like "bread" in the shape of a bagel. I know that sounds insane considering a bagel is bread but it tasted like Wonder bread shaped like a bagel (with a flake like texture & taste). While that's my only complaint I'll put that blame on me for my lack of bagel storing knowledge. Would I stop here and buy bagels again? Abso-freaking-lutely! I plan on stopping by every weekend now but I'll buy less since I clearly don't know how to care for my left over bagels. I'm just an amateur when it comes to bagel storage. read more

Hot Bagels - Bagels Near Me - New Windsor, New York

Food is great bagels are A-1. Bacon egg and cheese is top tier.. but the customer service from the male owner is the worse he is always rude always.. the wife is a sweet lady and has great customer service skills. This man is always miserable even towards his wife read more

Food is great but service is absolutely ATROCIOUS, the man taking orders in the front is extremely rude!! I ordered an omelette and two sandwiches. I payed for my food and I wanted to buy a juice afterwards and he refused to let me buy a juice because it was a $10 limit on card and TOLD ME I had to buy more...he then proceeded to pack my food and not pack my omelette that was In a plate, I asked for another bag because it was also raining and my food was half way wrapped on a plate and he told me no, we went back and forth and refused over and over, I come here all the time and he's always rude. Absolutely unprofessional and will not be coming back at all‼ read more

Hands Down Best bagels in New Windsor & Newburgh I've tried them all recently. Perfectly cooked and chewy could use a bit more everything seasoning but were delicious. Speedy in and out service no frills but quick. .just what you need for a grab and go style bagel shop. Guy at register was attentive and I will return. read more

The female owner very nice the husband is probably one of the rudest people I've meant in customer service if you ask for a bag he will throw it at you myself and co worker came up with the best nam it should be called grumps bagels read more

Owner is a A**-hole. Do not eat here, quality over quantity. Every time i bring my family here they are rude to us. Went there my last time two weeks ago. The bagel spot near PF is way better read more

The cashier was so rude for no reason, I believe its the male owner. I ordered. an egg and cheese, and the eggs were undercooked.... He told me I also couldn't use credit card so I went and got cash and then the person in front of me used card when i walked back in. read more

The male owner is an absolute rude piece of work! I ordered breakfast and the female owner said i can pay afterwards because i was going to sit down to eat and i was going to get 4 bagels to go on the way out. The male owner then came over and proceeded to ring me up. I said I will take the bagels on the way out and that the female said i can pay on the way out but he disregarded anything i had to say and continued to ring me up and then as i was eating he came over and placed the bagels next to me. People this rude do not deserve the business. read more

OWNER IS SO RUDE!!! I've gone here for years only because I love the bagels and the cream cheese is delicious... HOWEVER everytine I come I kick myself because the man(owner) is so rude!! Yes he has a language barrier BUT he speaks perfectly good English. He had the worst attitude to the customers even to his wife and whoever else is working behind the counter ! If he doesn't know how to treat people maybe he should be in the kitchen and not dealing with customer service read more

Just don't bother going here. The owner is beyond rude. I walked out before I could finish my order. Oh and there's a $10 minimum for cards. How can you have that at a deli? A lot of people will stop for just a sandwich. Go across the street in the ShopRite plaza to miracle bagels. They're great! read more

I like the bagel they are very good I do not try anything else yet I'll try the coffee is fresh nice brew

I grabbed a simple egg and cheese on an everything SPHS and it was really good! Well seasoned, good flavor and really good texture. Not what I'd normally expect but pleasantly surprised read more

Great food and the lady inside is very nice the guy is just rude and the prices are inconsistent. Like Iv paid 2 different prices for the same meal in multiple occasions read more

Terrible customer service The owner is rude always looks mad Over charge you never the price what's on the menu. They have an old register what doesn't show the price and the name of the price so they can just charge you wherever they want And they do. For them customer is never right. read more

Came here because a local told me this was the place to go!! GREAT SUGGESTION !!!! Fresh variety of bagels ! Lots of options for the bagels, sandwiches and wraps!! I highly recommend! I got the bacon, egg and cheese on a garlic bagel but I also added cream cheese!! Super good! Decent prices too! Try them out!!! read more

Hot Bagels - Bagels Near Me - New Windsor, New York

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This place is awesome! Nice little bagel shop in new windsor! Definitely a hole in the wall. Their bagels are absolutely delicious! Try their cheese and omlet bagel..it is so good. You make all the kind of requests and they do it just right! The owner is nice too. It is a good thing to see a delicious bagel place in a place like New Windsor. They are not too many options for breakfast besides fast food and chain breakfast places. Thier bagels are great for on-the-go and road trips! read more

I am from NC and I LOVE NY bagels. My bro lives in New Windsor so I had to go on a "bagel mission" in search of the best NY bagel that New Windsor could provide. Lee's Bagel is THE BEST, out of 4 bagel shops in the area. I promise you won't be disappointed. It's a diamond in the ruff, I promise you! I brought back a dozen for my friends in NC, they are pumped! PS. They serve breakfast all day...bonus read more

Hot Bagels - Amazing!!! - Bagels Near Me - New Windsor, New York

The male owner to this business is rude and gives horrible customer service. I didn't have cash that day and he refused to serve me because I didn't have the 10.00 limit he wants in order to use credit cards. Do not go here. I suggest to go to V & S on Riley Road and 94. read more

Owner was passive and uncaring. Total came to $9.29... He wouldn't run my credit card unless I filled the 71 cent differential toward a $10 minimum so I had to get an unwanted orange juice. My western omelette to go was given to me on a paper plate with a thinly wrapped piece of foil on it... Is that a joke? Also it was TINY. I can go to Miracle bagels across the street and get the same omelette for the same price and it will come in a box and with hash browns! Seriously annoyed... Will not be returning. read more

I'm going to have to give 1 star, if I could, I would give ZERO. the owner decided that he would not serve me because of a review left 4+ years ago. After I had been there more than a hundred times after the review was left. I will be reporting the business for not serving me!!! Which is not ok!!! If you have bad customer service and you get a review about it, the best option would be to get in touch with the person, and make it motivation to better your customer service!!! Instead the owner decides to not serve me 4+ years later. I will be reporting your business now read more

OK so here is the honest truth about Hot Bagels: I have been coming here for years. The food, especially the breakfast sandwiches, are absolutely fantastic. Their bagels are fresh, the eggs and meat are great quality, and they have always had avocado even before it was cool. I currently live in Seattle, and every time I come back to New Windsor to visit family I ALWAYS go to Hot Bagels for breakfast sandwiches as many times as possible. Anyone who says the food is bad doesn't know anything about breakfast sandwiches. The other great part about Hot Bagels is the customer service. A lot of the reviews on here talk about how rude the man who works there is, and they give fewer stars because they want him to be "nicer." I think these people have it all wrong! I love how authentic the guy is, he literally does not take any nonsense from any entitled customers. He doesn't do small talk. He just takes your order, rings you up, hands you your food. I absolutely love how he treats customers, including myself, because I think its awesome that he is not being fake. He is 100% real with us, and I appreciate that more than I have ever appreciated any other customer service. And if I'm being truly honest, I get a laugh when a first-time customer comes in and tries to make chit chat and he totally shoots them down because he is busy, I think its pretty funny. He is an honest, hardworking guy who deserves our business and our respect. The couple that run this place, to my knowledge, are the only employees. They seriously work SO hard and provide such awesome food to the community. They will have all of my business for as long as they are open. read more

The owners are remarkably great people. You're always always greeted with a smile and a warm hello. Food is outstanding anything on the menu makes for a fantastic meal. read more

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Always my go to bagel spot when I come back and visit home. The husband and wife team behind the counter aren't very friendly but doesn't matter to me because the bagels are delicious read more

The service is fast and the bagels are delicious. This place is like a hidden gem, tucked away into the corner of a small New Windsor shopping center. I had the pastrami, egg, and cheese on a French toast bagel and my husband had the western omelette. Both meals joined the clean plate club. I love the variety of bagel flavors and of different types of foods, since my husband doesn't actually like bagels. The only issue was the coffee. I dont know what's wrong with it. Not hot enough? Not fresh? I dont know but...ugh... read more

Good place to get something to bite on from especially in the morning and of course lunch time

One of the best bacon egg and cheese bagel sandwiches around. Turkey Club Sandwiches awesome too! Great place

I prefer to rate things on a 1-10 scale. As for this "everything bagel" it's a 3.8. It's not a everything bagel if it doesn't have some salt on it. Automatically knocks you down points. This place must have the slowest toaster in the bagel game. They made a bagel egg and cheese quicker than it took to make a everything with butter. Yikes. read more

I usually don't eat bagels unless I just ran a 10k... but these guys are pretty good. This spot it cozy and clean and the folks that run the place are cool. They messed up my order with a bit of butter but they fixed me a new sandwich in a jiffy without a stinky face! I like that read more

Hot Bagels - Bagels galore - Bagels Near Me - New Windsor, New York

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