Horrible Horrible - Staff was terrible- The store manager was barking orders and no one was listening. I heard the cooks cussing at each other through the window. Took 1 hr for burger and fries - waited 30 minutes for drinks. I have been to many restaurants and never seen such a disarray in my life. When I asked for Ron the previous manager who was doing such a great job I heard he left. Well another good restaurant gone to crap- Your changed GM was terrible and it shows how far down the business has gone. I'll never be back! read more

The prices is really reasonable, I could just live off the rolls and I had their chili for the first time tonight and it was really good the staff is very polite and professional one of the managers hooked me and my dad up with a free appetizer so two thumbs up all the way for Texas Roadhouse read more

It's Texas Roadhouse so it's good. I've been to 10-15 different TR's and they are consistently delicious. The rolls at this one were the best I've ever had there. Steak was perfectly cooked and the ribs were meaty and good. Can't go wrong with a steak, but IMHO the ribs are the best thing they make. Sometimes I get the chicken fried chicken if I'm in the mood for comfort food. Specials before 6PM on weekdays read more

Carli the upfront manager was awful. Very poor customer service. The waitress Terisa was amazing excellent customer service and attention to detail. The staff could learn from her and her ability to provide a great service experience. read more

Jacob was the best waiter and very attentive. He took great care of us. The food was great, but I'll definitely be coming back to visit soon. He deserves a pay raise. read more

The server was doing the best she could with the hand she was dealt. The restaurant was out of three items that our party of 6 attempted to order: two were appetizers and one was a steak. The restaurant was hot and when we asked if the temperature could be adjusted, we were told that this has been an issue for three weeks and the manager is aware. However, she would notify management again since we are not the only customers to bring up this concern. We asked for salt and pepper since it was not on the table due to Covid restrictions, and we were given salt packs (which was fine). But the pepper was loose in a sauce cup with the salt packs placed on top of the loose pepper. read more

Lousy service tonight. Our table experience. Ordered drinks - never came. Asked for steak sauce - never came. Asked for a refill of water - never came. Asked for some salt - never came. One order came out wrong. One order came out with only 1 side(should've been 2) - never got his 2nd side. Asked to speak to the manager - never came. Arrived at 6:30 & finally got out at 9:00. Absolutley aweful! read more

No rating the very worst service burnt food and brought wrong food they need to be shut down

This place is extremely racist. Went here with my grandma and mom to enjoy a night out and was here for over 3 hours. Server was Brittiny and honestly she's horrible. When we got our food it was freezing cold. We got a new plate of food but it was the exact same plate. I know because I put a lot of salt on it purposely so if I got it back it would be salty. Not only that but apparently they were out of everything. No rattlesnake bites, potato skins, Italian dressing, and all flavoring for drinks. I know she was lying because I saw someone with potato skins AND a flavored lemonade. Bread was doughy. Table was dirty, flies flying all over our food. Not only that, but I noticed all the black people were seated more towards the back of the restaurant. Brittiny rolled her eyes at us on multiple occasions. Whenever she told us something she would laugh if we got upset. Hardly got any refills. All of this on our first time coming here. read more

Great service. Decent food. Friendly environment. Good place for families. I just wish the menu offered more variety.

Even in the midst of the late night diners, the food was very good. The hostess escorted us to our table with menus and hot rolls in hand! Very pleased with this establishment's commitment to ensuring patrons have a quality and reasonable dining experience. read more

5 of us (family members) went there today, 11/22/20, and all had great meals! The waitress was exceptional and made sure we had everything we wanted. 4 people got steaks (each different) and all bragged about how good they were! I wanted grilled salmon, but they didn't have a sweet bourbon sauce that I like, only a lemon sauce which I wouldn't like, so I got catfish which was ok, but no tartar sauce. The sides that came with my fish was great and I'll eat the fish, but wish I would have picked shrimp instead. It was great for all of us to visit with each other and feel safe as far as Covid is concerned. Thank you Texas Road house on Airport Rd. Pam S. read more

The wait was short for my party of three. Our server was amazing as she was kind and checked on us often throughout our meal. The food was perfect and everything was piping hot and fresh. read more

Texas Roadhouse - Steakhouses Near Me - Mobile, Alabama

The man at the bar was so rude I didn't like his attitude when I was ordering my food ... i told the manager how rude he was and he told me he was gone talk to him after work I didn't like that the drinks was so nasty ...!! read more

First time at this location and wish I would not have waited so long. Truly enjoyed dinner. We had the prime rib and ribeye. Temperature and taste was spot on. Sever was very tentative and polite. Manager even came by the table. Great experience and will definitely return. read more

It was good experience the restaurant could have been a little bit cleaner, I stepped on a child's table placeholder and had 3 sets of dirty silverware. I came here with my family so we were trying to just enjoy each other's time since we hardly get to see each other and didn't want to complain to much to the servers. Over all the food was good and service was nice, so my total experience was good. My family and I would return. Just hope for a more cleaner atmosphere. read more

Ordered a Strawberry lemonade to drink and it didn't taste right. Told my server (Named Angel) and she said she gave me raspberry and added a little bit of strawberry to "trick me" because they were out. I am allergic to raspberries. Nearly had to go to the ER because she was scared to tell me or something. Disappointed read more

They should train their bartenders in customer service. It was pretty bad. I sat down at the bar. They were a little busy, there was a small wait. I had to move the dirty plates out of the way a good bit after I sat down & they never once wiped down the bar for me or when someone left. I ordered an appetizer and it took over 15 min to get it. I had to ask for silverware 3x. My drinks were empty for a while. My steak was slightly overcooked, ordered Medium and it was Medium-Well. The food was good though, that's why they got the 2nd star. Also, I got tired of listening to the staff complain about not making any $. They would probably make more $ if they provided better customer service. I travel a lot with work and eat at TX Roadhouse all around the country. This one as not up to par. I would recommend Briquettes or Outback if you want a steak in Mobile around the airport. read more

First I can't go lower than one which suckers. This is the second time I tried to eat here both times no prime rib before five in the afternoon. If you want shit on a plate eat here read more

We were seated late service was gone but food came 2 hrs late and everything on my plate and also my brother's and mothers were completely cold then we were still charged for the cold food even tho we didn't eat it at all food was not touched then waited a additional 30mins for a recook never got it just left read more

I came here on Father's Day to treat my dad. We went online and put ourselves on a wait. When we arrived, we were told that our table was taken and it would take 10 mins for a new one. We then waited 30 more minutes outside and we finally got in. Our waitress, Kylie, informed us when we sat down that food was taking about an hour. We order our appetizers and then the food took 2 hours to get to us. When our food did finally come out, our steak was cold and the kraft Mac and cheese we received was cold. Our waitress Kylie only checked up on us 3 times the entire 3 hours we were here. She was polite and sweet when she was talking to us but we just barely saw her. On top of the wait and service, we were near the back corner where a sever kiosk is. Our entire lunch/dinner, we had servers standing next to our booths the entire crowding around us. Highly disappointed by the experience we received here. read more

We decided that since we were driving from Moss Point to Mobile, that we would use the call ahead seating. When we did we didn't have to.wait to long for a spot. We went here for one of my birthday meals. They offered me a coupon for either a free appetizer or a sidekick of ribs. We opted for the appetizer, had fried pickles. They were wonderful. They also brought the bread along with the cinnamon butter to our table when they dat us so not only de we enjoy the appetizer but the rolls as well. My husband the 10 oz Ribeye and I had the 8 oz sirloin for our meal. We both wanted baked potatoes but were told it was going to be at least a 10-15 minute wait for them and would we prefer their mashed potatoes, since their was a wait we decided sure. The mashed potatoes were awesome but about 5 minutes later they brought out the baked potatoes. No problem. Our steaks were cooked to perfection and our whole meal was great. Our server watched us enough to keep our drinks filled, but didn't hover. Enjoyed and will be back. read more

Texas Roadhouse - Steakhouses Near Me - Mobile, Alabama

Terrible service had to get up and leave and they still didn't notice, how is that even possible quiet frankly sad!!!

Me and my daughter came in today and we sat with 'aidan' and he gave us the absolute best service we've had since we started this tradition 6 years ago. He was joking a lot and keeping us entertained our entire stay. 10/10 service and he is a quite handsome young man. I recommend him! Thank you texas roadhouse for this great experience. read more

Texas Roadhouse food standards aren't consistent whatsoever! Same with Customer Service. Today I visited for dinner. We got our house salads before our meals came but had no silverware we had asked for them three times and they finally gave us them our food came out. They had to remake my burgers two different times then I gave up because it raw. It took us 2 1/2 hours to get in and out because how slow was. Service was terrible tonight! read more

The appetizer was over cooked but the rest of the meal was outstanding!! The prices are within my budget and their rolls melt in your mouth. read more

First and only time dining at this restaurant. We waited almost an hour for rolls, refills, and other condiments. They were out of many menu items, including toppings. My son received a portion of his meal and it wasn't until we were ready to leave that the remaining portion was brought to him. The manager's response was to take off for the extra toppings (.99). He never came to the table but sent the waitress back with his remarks instead. The restaurant was filthy with gnats flying around our food. read more

So much on trying help out during this out-break Called in order said would be ready at 7:20 Time is Now 8:10 NO Food Called at 7:50 said bagging order now ..... That was a Lie Very very Poor .... Don't do call ins read more

I came to have a Mother's Day lunch with my dad. I ordered a steak and potato middle well but I received middle rare and when I told the manager she told me She could put my steak back on the grill which is crazy because I had cut it up to show her how rare it was so it would have dried out the steak. I just told her never mind and I will not be back. read more

The best steak ever very good! bone-in called in and pickup on point good job! TR!!!!!

Waited over 30 mins over some "BREAD" dont think bread takes that long to make an she kept sayin coming right out a couple of mins when it took over 30 read more

Love this place! Yeast rolls! Yum! Great steaks and sides! Baked potatos are always cooked to perfection! Love their rattlesnake bites!

We waited hour to get seated at the wrong table and the other group followed us to what was there table then finally we get seated with my handicap mother and service slow and our table sit with empty glasses most of night also so cold couldn't enjoy it this place needs help for the one in Florida I can't get over how bad this was read more

Don't forget about the call ahead seating, especially for a Friday night! The rolls and cinnamon butter are always top notch. I had a salad and it was well made with all fresh lettuce, nothing wilted. If you order the pork chop dinner, you get a second pork chop for 4.99, so it's well worth the price. This was the first time I had tried the rattlesnake bites for an appetizer, and they were great. They are fried jalapeno and cheese poppers. read more

Ordered a 10oz ribeye and more than half the steak was fat, I couldn't even eat it. My mother ordered her steak medium well with sautéed mushrooms and her steak was burnt as well as the mushrooms she couldn't eat them. They replaced her steak and when we told the manager that more than half my steak was fat her response was oh well sorry. My baked potato wasn't even cooked, it was still hard as a rock. Again the response was sorry. Won't be coming back here. read more

Great service and food. One of my favorite roadhouse locations in the country and I've been to a bunch of different locations. The NY strip and rattlesnake bites are a must. Only compliant is the to go tea is in a small cup. read more

If I could give less than 1 Star I would! Sat down and no one ever even came and took our drink orders. A few minutes later a table was seated behind us and they immediately took their drink orders. Needless to say we walked out and won't be back! read more

Went here with a large party. Half the party left because of the seating. We understood that we could not all sit together but with tables opened close together we felt more accommodated but they didn't seem to care and sit a party of 2 at the table close to us stating the seats are already assigned. Needless to say I won't be back no time soon. Common sense is very lacking in that place at the moment. read more

First of all, I would like to say that all restaurants are operating under a complete reversal of how their business should be run. But that should not effect the way employees do their jobs. We have been to this location many times and have been, for the most part, satisfied. However, on this visit things went downhill from the beginning. Was told it would be a 20-30 minute wait, but actually was more like an hour. Once seated, the server took our drink orders. My wife got her tea in a timely manner, but my beer was another story. Had to ask twice before it arrived. My wife's salad arrived, but with no salt and pepper on the table we had to ask for it. It did no get to the table until she had finished her salad and again requested it. I had ordered the 12 ounce prime rib and my wife ordered the rib eye steak. I had requested the prime rib be medium rare. When it came to the table, I have never seen a worst piece of meat served in a restaurant. It was an end cut and, IMO, an end cut could hardly be medium rare. One look and this gross looking hunk of meat was sent back. It was so bad it ruined my appetite and was unable to order anything to replace it. As I have stated the restaurant itself is operating under dire circumstances, but that should not exclude employees from doing their job in a satisfactory manner. If the cook had any pride in his work he would not have let this leave the kitchen hoping no one could tell the difference in medium rare and well done. The server could have seen it was not what was ordered and not allowed that to be served to a customer. She could have been a little more diligent in following through when the customer asked for things. The manager was very nice in acknowledging our concerns and seemed to handle things in a professional manner and concurred with our dissatisfaction. We will probably be back, but it will be a while. In the meantime, I would hope that the cooks and servers be made aware that they are the face of the business and resolve to do a better job during this time of madness. Thanks for letting me vent. read more

This was my second time dining at this location (first with a group of friends, this time with my parents) and the first time I went, there were absolutely no problems. Our waitress was very friendly, unfortunately I can't remember her name. (I remember she was dating another server there, Christopher. Lol) The second time, however, wasn't as sublime. Our server Leyzon was amazing and the steaks were cooked perfectly. The only problems were: the tea wasn't very sweet & the air conditioner was out. Certainly the air being out was no one's fault, but it did make for a much warmer and uncomfortable dining experience. I would certainly recommend Texas Roadhouse to anyone looking for great service and a great meal. read more