I ordered a well done steak only to find out after I got home that the steak was rare..the bread was hard..I tried to at least eat it to no prevail...I complete waste of 50 dollars...Never again read more

Oh Roadhouse! How I've missed you! Today was an unusual experience...my margarita was made wrong twice but three is a charm. Server was awesome....my rib eye steak and ribs were perfect.! My steak was perfectly medium rare and my Ribs were definitely fall off the bone. Their unlimited buttered homemade rolls with the cinnamon butter made my wait for my drink to be remade seemed like seconds. I love eating at roadhouse but the price has gone up on my go to items! If you want a bargain, try the early dinner special which occurs roughly around 4 pm! read more

Texas Roadhouse - Caesar salad - Steakhouses Near Me - Mobile, Alabama

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Love the food..you get plenty of it. The side salads are fresh and yummy..so is the ranch on them. Free rolls and peanuts. I have never ordered anything I did not like or have some leftover to take home. A fun place but not quite...the girls dance line dances a few times a night. For your b-day they put you up in a saddle and sign to ya... read more

Texas Roadhouse - Steakhouses Near Me - Mobile, Alabama

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Everything was delicious. Steak was cooked perfectly. The waitress did a great job and was very friendly. The beer from tap is also great (Bud Light). I highly recommend Texas Roadhouse read more

It took too long (over an hour) to get our food so had to box it to go. Aside from the service, the food was good. Oh - they're famous for the rolls but I would've had to wait another 10 min for them. No rolls to go! And I'll go again when they have more staffing. The atmosphere was good - the place had a good vibe!!! read more

Let's start with the hostess staff. I worked in food and beverage and started off as a hostess and we were never allowed to show up with hair a mess, greasy and unkept. Girls hair looks like roaches could crawl out any second. Then there is the wait, there is never accurate wait time but while you wait they will offer you peanuts and no place to put the shells. However, if you drop a shell a girl with a attitude and broom will come sweep your feet and cuss you for dropping shells. Super pleasant! Then there is wait staff... if they are sober and can remember your order correctly it will be messed up. Either over cooked or under cooked and you will be exhausted from trying and just eat the wrong food. Oh also, there was a child chocking in lobby and mom asked bar tender for some water and she said you will need to get that from the hostesses... Save your money and time and go somewhere else. read more

10 minute wait for our first drink. The steaks were served undercooked. One steak was sent back for a re-fire. The steak was returned to the table as a smoldering brick of char that was accompanied by a deep broiled sweet potato. The manager was called over to explain the inedible food and her response was, "I have a kitchen manager that handles the food. Is there anyway I can make this right?" Let me think... Your staff is slow and makes excuses for laziness. You don't control the food preparation. Your server can't tell the difference between a medium rare and burnt steak. Your kitchen staff thinks it's cute to ruin food and serve it to a customer. I'm certain the staff of Texas Roadhouse on Airport Boulevard in Mobile, AL do NOT have the ability to make this right. Go across the street and eat a steak at Longhorn. Texas Roadhouse needs a new staff. read more

Texas Roadhouse - Steakhouses Near Me - Mobile, Alabama

Texas Roadhouse is never a good choice and I know better - service was marginal at best. Just ordered an appetizer and it looked like it was straight from the trash can - pick somewhere else to eat read more

We waited about 5min for a table. Then an hour for drinks and bread. They had to come back and tell us multiple times that they didn't have the beer we asked for, they didn't have the ingredients to make any of the mixed drinks we tried to get that we asked for before the beer. We never got our appetizers or food after waiting 1 hour and 45 minutes we finally just left. The managers were no help nor did they ever come to us. We finally found one as we were walking out. It wasn't even busy. Our server was nice once things started taking a while. I will never ever be back to this location. read more

Steaks are awesome. We've had a few bad ones over the past decade, but they were quick to remake if not done right. You can't go wrong with the chicken either, as they are usually tender and juicy. Nice atmosphere and staff. I do miss the peanuts ...stupid Covid! read more

My girlfriend and I just walked in to get a meal, it's 8:30 P.M. on a Saturday night the sign on their door says they close at 11 P.M. there was one couple waiting and the hostess tells us we're no longer taking anymore customers. We go across the street to Logans and they take us in. read more

First off let me say the customer service here was barley up to par. They had us sat down pretty quick. The only issue I would say and this was a big one, out waitress seemed very judgmental in what we were choosing. My girlfriend when asked for what drink she wanted replied with "i"d like the raspberry tea please" with a rely from the waitress "people like strawberry better you should go for that." That is not professional at all. I understand giving advice but her attitude and the way she said it was almost demanding and if we didn't were on her bad list for the night. That's just one of the few issues. Another big one was when we were waiting for a check......35 min to even get the attention of our waitress while she is just standing over there at the register. I mean aren't they supposed to come check on you?? Moving onto the food, the food was decent that's the only reason this isn't a one star rating. THE ONLY. I firmly believe the waitress we had needs more training in regards of how she takes orders. What happened to the customer is always right? Not impressed at all. If you want somewhere friendly, not judgmental, quick with what they do, and don't just stand there? This is not the place. I'm not trying to be a jerk but I mean this was not a good experience and most likely will not be coming back. Thx. read more

As much as I absolutely HATE to write a bad review or send a negative response, I strongly feel that I have to at least voice my concerns. My father turned 84 years old today. Yes, you heard me correctly, 84! So my husband and I took him and my mother out to eat for lunch today, October 6, 2023 at around 12:00 noon. We were all in a fantastic mood because we were celebrating his birthday. So when the server walked up to the table, without even a greeting, he asked what we wanted to drink. My husband spoke up and said, "hey Tony, what's up?" (We saw that on his name tag) Tony began looking up and mumbling "the ceiling". After that, my mother told him that it was my dad's birthday and all Tony said was ok. Then, mom ordered her food and then asked if they have onion rings. Again, Tony mumbled something and said no. So after this very unpleasant interaction, the manager came by to bring our salads so we told her about what happened. She was extremely sweet and said she would have a talk with him after his shift. Well needless to say, we didn't see Tony again until after we were done eating. He never returned to make sure everything was OK. We had to ask other servers to bring extra items needed for our meal. We are beyond furious with his service. Also, we informed the manager when she walked by that mom's food was not hot. Even though the manager was nice, I truly feel that she could have done more to help save this horrible situation by offering to adjust our bill or even bring my dad a scoop of ice cream for his birthday. This is by far the worst service I've ever had while dining out. read more

It took an 1 hour and 59 minutes to get our food for a party of 4! No exaggeration...one minute short of 2 hours. We almost left a couple of times, but they said it was almost ready. We asked to speak to a manager and that took 15 minutes. When I finally got a manager, they said they were working on our food. Seriously?!?!? A couple sat beside us when we asked for the manager. And they got their food before us?!?! How does that even happen??? Other groups, larger than ours came in after us, and left before we even got our food. This is a poorly managed restaurant. read more

Service at this location was terrible. Our server was scarce to say the least. we had to find our own straws and bread plates. I ordered a side salad and had to ask another server to find it for me after we waited 45 minutes. The food took over an hour to get to us. It was luke warm and the steak was way undercooked. We watched table after table get their food before us - all of them had been seated after us. I have nothing positive to say about this experience. We will never be going to this restaurant again. read more

Really good food it was a long wait (but worth it). Sirloin was really good. Mashed potatoes and gravy tasted excellent. The rolls tasted really good. I would definitely recommend coming here but maybe with only 3 people because of the wait. read more

Great steak, fun atmosphere. Good price for the portions. The wait staff were very friendly and we got in/out pretty quick. Bar area was lively and had plenty of tvs to enjoy read more

Consistently good food and great service! Generally it is packed no matter what day you go, however the wait time is never too long. It is noisy, so be prepared for that. I usually get a steak, salad and potato when we go! The rolls are addictive so watch out for that. Hubby likes the 1/2 rack of ribs. The bar has all the games playing so that is nice during football season. Angel has waited on us twice and we absolutely love her! read more

I am no stranger to this Texas Roadhouse location. I come here every time I'm in Mobile, and I worked as a server at this TRH store during my college years. The food is usually delicious, but this time, it was meh (note the three stars.) My biggest issues were with my server, though. She wasn't as efficient as she needed to be, and it made our dine-in experience bad. It wasn't her first shift, she had a name tag that said she'd been there for at least a year. She took a really long time taking our orders. I'd say that we waited about 25 minutes for her to take our order. I'm sure she took an extra 10 minutes to put our orders in after she took our orders. The store was very busy, but she wasn't working. She was walking around, talking to people at the bar, standing in the door of the kitchen and playing with her hair. It's not like she was running food to other tables or bringing drinks out to other people, she was literally doing nothing. Our glasses were kind of empty, but the other tables in her section definitely had empty glasses. We got our salads before we got silverware which is sad because it took 15-20 minutes to get our salads. She didn't even immediately get our silverware after we asked for it. We had to wait an extra 10 minutes before she brought our silverware. This may have been an issue with the kitchen, but when we did get our salads, the orders were slightly wrong like wrong dressing and missing toppings. We were told that they ran out of croutons. (They make the croutons in house. I worked at Texas Roadhouse for three years, and that never happened on one of my shifts.) The salads were thrown together. While we were eating our salads, another girl with a tray full of margarita glasses and salad bowls DROPPED THE TRAY RIGHT NEXT TO ME. I did get hit with with something, but I felt sorry for the girl and asked her if she was okay. My shirt got a little wet, but I wasn't hurt. The ribeye was good and cooked to a perfect medium. They definitely got the the temperature right, but maybe there could've been a little more seasoning. The marble in the ribeyes give it a great flavor, but you still have to season the steak. For the first time ever in the history of me eating at Texas Roadhouse, I could've used a little steak sauce to help my steak out a bit. (Had I asked for steak sauce, it would've taken all night to get there.) There was a little char on my steak. They overheated my loaded fries. The cheese was slightly burnt and tough. I'm not over exaggerating about how long we had to wait for our server lady to serve us and bring our silverware, etcetera. We were sat at the table at 7:33 PM, we didn't leave our table until like 9:13 PM. The bread was super soft and fresh, though. I'd never complain about that bread, for real. Long live the Texas Roadhouse rolls and honey cinnamon butter. read more

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Taking into account they were very busy tonight: forgot a side order of broccoli, took 20 mins longer than estimated time, overcooked meat and lobbed everything into the container, and didn't answer the phone after 10+ attempts. Hire more people or have a manager answer the phone Next time you see a 30 min+ wait and/or full parking lot go to Longhorn before ordering, or outback, or logan's. Not worth it read more

So every time I come here my food is always wrong or there's some excuse to why they can't answer the phone for three hours or my steaks they're supposed to be medium rare end up being well done and have physically been told by a manager that they continue cooking in a box for her to go that is the stupidest crap I've ever heard in my life and I keep coming back here because I love the food I just ordered $80 worth of food the little girl at the window I don't know her name I don't care her name tell me all my food was there my whole order was there tell me why I had to turn around to come back to get my drink and then I'll look at the rolls and rolls are literally the size of my two year old feet small is as can be Now I'm a GM at a business so I expect better from another business and if they can't get it together they need to find new managers or whatever the case may be in but I'm a dumb ass for coming here constantly so they're losing my business after this one I spent over $300 a month here read more

Texas Roadhouse - Now cut 3/4 of this off and that's what they just served me but once I talk to the manager and she saying that she brought me more rolls - Steakhouses Near Me - Mobile, Alabama

We usually go to Briquettes or Outback but decided to change it up and visit Texas Roadhouse. After ordering a medium bone in ribeye and a salmon dinner we waited roughly 45 minutes for our food. I was shocked the server would bring a steak that was so burnt the bone was actually charred. I understand the server cannot gauge what it looks like inside until the person cuts into it, but you could very clearly see this steak was overcooked based on the outside alone. We were told the kitchen could cook a new steak... but when we decided to grab a bite to eat, it was intended for us to eat together. I did not want to eat alone while he waited and then turn around and wait as he ate alone... so we just dealt with it. We rarely have issues when dining out and if we do, it's usually handled in such a fashion that it does not affect my opinion of the establishment. However, in this case, the overall experience was poor. read more

Texas Roadhouse - Bone in ribeye - Steakhouses Near Me - Mobile, Alabama

This is probably the one location of the chain where I've had a sub-par steak. Don't get me wrong here, I don't expect A5 Wagyu. I do however expect a decent steak. The bartender was very good and attentive. I believe her name was Mikayla. (Unsure of the spelling). I've resorted to sitting at the bar most of the time partially because I'm usually flying solo, and partially because most bartenders are way more attentive than the servers. My salad was good, I ordered without croutons or cheese. The steamed veggies were overcooked for my taste. My filet just wasn't good. I can't quite put my finger on a particular reason. It just wasn't good at all. I will most likely give them another chance. Maybe the crew was having a bad night. Although next time my review won't be as pleasant if I have a second bad experience. read more

Yes, I know we are coming out of a pandemic, help is hard to find and all of that, but this is by far the dirtiest restaurant I have seen in years. Food was standard get what you expect of a Texas Roadhouse, but no excuse for the garbage strewn all over the floor in all areas. Makes me concerned about the kitchen and other areas of the location. This is not a review of the flavor or even the slow spotty service of the new server, but a pure statement on the filth all over the floors-no excuse. read more

I expect longer times when eating out now. But Texas Roadhouse takes the cake. We arrived for an early lunch. Our server was polite and quick taking the order down. They refilled our drinks and kept checking on us. However, our food did not arrive until almost 2 hours later! Good thing they give you bread. The manager came by to explain our steaks did not having a table listed on the ticket, and were sitting under the warming lamp for 40 minutes while they looked for them. When it did arrive, everything was pretty good, so that's a bonus Most of our food went into to go boxes after eating bread for so long. They did give us a discount for waiting so very long. A good place to go if you have a few hours to spare for lunch. read more

I had high hopes for Texas Roadhouse after reading so many stellar reviews and articles online however I was quite disappointed. My boyfriend and I wanted our steaks cooked medium, however, mine came out medium rare and his was well done. His was so tough it was hard to cut through. I got a ribeye and he got a sirloin I believe. Maybe I'll try again another time after I've made my rounds around the other Mobile restaurants. It was Sunday morning right when they opened so maybe the timing was bad. read more

Food good as always but there wasn't anyway brown sugar in the butter and I just come for the rolls but most definitely worth the money

Will not be going back. We were seated timely. After the server took our order, it took an hour and half to get our food. The scrimp was so salty I couldn't eat it. I didn't send it back We had a meeting to get to and had to get another server to get our check because our server had disappeared. read more

Took my parent to TRH here in Mobile to celebrate their 41st wedding anniversary and it was good. It's no secret that when you want a good piece of steak and don't want to break bank TRH is always a good option the food was ok here. The reason I've decided to give them 3 stars it's basically for attention to detail. I really made a point to tell the waiter that it was an special ocassion for my parents and I mean come on at least a cheesecake or something would have been nice. Even if I had to pay for it (Not expecting anything free) but well at least my parents enjoyed their food and we had a good quality time there. read more

Allie, our server, was amazing. She gets 5 stars. The business gets 0 stars. I felt so sorry for her as she had to keep saying "we're out of that" as we ordered. Let's rundown what they didn't have: Porterhouse (you're a steakhouse), pulled pork, ribs, boneless wings, broccoli, and there were two other appetizers but I fail to remember because the list was so long. The manager, or whoever keeps their food in stock, should be fired. If it were 2020 I could understand the supply issues but being out of that many items falls on the manager. That should be the person out on the floor explaining to everyone why they don't have ribs or the Porterhouse. Not the poor young lady trying to earn some money. read more

So I can sit in your parking lot out of my car for however long I want without a mask on but as soon as I come in to spend MONEY in your business all of a sudden I have to wear a mask? however, the hostess clearly stated "you only have to wear a face mask to walk to your table and then you're allowed to take it off once seated". Sure makes a hell of a lot of sense to me. Ordinance or not, its bullshit. Its not law and it also states "face covering". So can I come in with my tshirt pulled up over my face or is that not allowed too? Good job losing customers when it was the businesses who wanted to open fully for MONEY. Good job. read more

Texas Roadhouse - Steakhouses Near Me - Mobile, Alabama

Waited an hour for food and the AC doesn't work very well .. I was sweating the whole visit along with my father in law ..

So I have this thing for yeast rolls, and their cinnamon butter. It is great!!! The steaks are always great! They definitely have a great consistency to the chain. We had great service, as always! read more

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We have ordered online from this Texas Roadhouse 4 or 5 times now, every time time they get something wrong or don't include something on the order!!! It's frustrating to get home and have a missing or non cooked steak!! How do you mess up a steak??? It's what you do???? Crazy!!! read more

Texas Roadhouse - Filet Medallions were raw, can't eat them! - Steakhouses Near Me - Mobile, Alabama

Staff at the bar is great! My steak will melt in your mouth and the drinks are good! Loved my visit! read more

Texas Roadhouse - Steakhouses Near Me - Mobile, Alabama

First time trying to eat there and will never go back! Host was unorganized, waiter was a liar, managers were unprofessional and not accommodating, horrible experience read more

We go in last night hour and half before close and they literally tell us no bread they turned the oven off already . Like seriously they know people come for the damn bread . Steak had to be sent back I do believe I heard it moo while it was bleeding all over the plate . Noticed that almost everyone in there was sending their steaks back . Waited forever for refills . Always had to ask for a refill but they probably could see our drinks were empty if their damn eye lashes weren't so damn long . read more

My husband and I stopped in for lunch on Sunday. We were told the wait would be 20 mins. 45 mins later we finally get sat. Then we wait another 15 mins for our server to walk past us twice. He had one two-top prior to us and a three-top that was sat after us but were greeted and given drinks. We were going to speak with a manager but if you can't even get us drinks or at the least acknowledge that we are sitting right next to people you've checked on multiple times then why would we stay? read more

I went here on 9/30/20....my waitress was nice and attentive at first...thrn after waiting almost 40 mins for our food I realized "attentive" she was not. After catching my pissed off gaze, her and another server brought food that was lukewarm and dry as as a desert...i told her that this was not acceptable...she then took our plates to make us fresh food, we were also told that a manager would bring it to us...a manager came to the table sat our plates in front of us and told us to "cut the steak"...nothing else but that...i became even more upset by her negative attitude...we explained this to our server and another manger was sent but all he did was make excuses for the other "manager"'s behavior...he apologized but also again stated that she had jus had a bad interaction with another table. I dont care. We didn't do anything wrong but yet this is all we had to endure for jus a decent meal. We weren't offered a comp, reduction, or anything for sitting this long for subpar treatment. I come to this restaurant alot, I have never been treated like this. I have always been pleased in the past.. My tickets are almost always at least $100. I would expect some respect from the staff better than this. I would appreciate a contact from higher management regarding this please! I am considering on not returning to this restaurant ever and also sharing this further. Emdunn1117@gmail.com read more

Horrible food, taste like old buffet food, sides are terrible, nothing special at all. It's not a steak house like they advertise it's really just buffet type food with a higher price. Go to longhorn.. read more