Kyle was the man yesterday! We went in to transfer data from an old iPad to a brand new one. It took a bit of time to accomplish this process due to needing to update the software on the new iPad and ensuring that there was at least a 20% charge. After that, the process was seamless. Kyle did a fantastic job, not only taking care of us and keeping us updated at every step, but also assisting several other customers with their cellular needs. He had a calm, yet confident, skilled demeanor. T-mobile has current specials for new or current customers. I highly recommend this store if you are looking for the newest versions of the iPhone 17 and iPads. read more

T-Mobile - Mobile Phones Near Me - Silverdale, Washington

I updated my phone plan using the phone customer service and was told to visit a Store to verify my age. I went to the store and waited well over an hour to be helped. I was in a queue and waiting my turn. There were only 2 clerks. One of the clerks was transferring data from one phone to a new phone. Which to me is an opportunity to multi-task. The clerk did multi-task with someone who came in more that 45 minutes after me and then finally after another 20 minutes asked if he could help. Everyone was very nice and did help me with what I needed. I just think there was a missed opportunity to help multiple customers more quickly. read more

the worse customer service. they make you feel you are bothering them. No respect for customers. I will never come back! Poulsbo Store was way nicer and polite read more

Solid team here, checked in as soon as I walked through the door, I've been helped out while window shopping an upgrade in the past, customer service is always solid and above and beyond. Went in today and got my issue resolved in under 30 minutes. read more

Worst customer service. Manager, Tony, was rude and making rude jokes and nasty remarks and comments about another customer. Completely unacceptable and unprofessional. Customer care representative, Daliaha S., was trying to care for two clients at the same time and kept mixing up information. One customer had been waiting over two hours for phones to be transferred and completed. Dalhoah had snapped at the one customer waiting over two hours. BEWARE OF THIS LOCATION AND STAFF! read more

Quite possible the best mobile phone service experience I've ever had. I was a long time AT&T customer, even through the Cingular phase of the company. Switched to Verizon, speed and coverage wasn't good for my areas of use. Walked into this store and was greeted by professional, helpful, enthusiastic staff...even during Covid. Switched over in a short time and they even paid off my iPhone from Verizon. My bill was cut by more than half. Speeds and service are awesome and free Netflix, score! Tony (manager) is awesome and John was able to set up our account with ease. Highly recommended and so glad I made the switch. read more

So, I view dealing with cell phone sales folks & companies like I do used car salesmen. I know they are lying to me when their lips move. So, imagine my surprise & disbelief when dealing with John & James at TMobile. It was no BS, or at least my detector didn't go off. We chatted about coverage (not sure how good), costs (great), and special benefits for business accounts. Refreshing as compared to my other carrier, "Can you hear me now?" Setting up an account was quick & easy on my new iPhone that I bought from apple - so a carrier wouldn't lock it to their system. I like there is not a year contract - so if the coverage sucks, I cancel. I'll try it out in all the "usual" locations before moving my family plan over. My tribe would be none too happy if they lost coverage just so I could save 20% on our monthly bill. read more

Absolutely beyond impressed and grateful for the staff at the Silverdale T-Mobile store! Dalia and Kai went above and beyond to help me with an online purchase I made and was getting the run around on from online support. They spent over two hours with me in their store, working to review my account and even speak to the very uncouth online rep to ensure my issues were resolved and documented in my account. And they did this while also assisting actual store clients at the same time. I cannot say enough great things about their professional, empathy and general good will that they offered me when they didn't have to! Definitely reminds me why I stay with T-Mobile because of the A+ service this store's staff offers. Its cliché to say but I truly feel like a friend or member of the family instead of a number. read more

I had a wonderful experience with Chuck at The Trails T-Mobile store on 12/29/23. I came in with a lot of questions about switching carriers, as I had been with my last carrier for 14 years, and Chuck spent about 2 hours with me answering all my questions, getting me switched over, and loading me up with a new phone, tablet, watch, and AirPods. Thank you so much for all of your patience and help! Great experience! read more

The worst customer service in have received at a t-mobile store. If you need to go to a store, I recommend the Bremerton location. This location has no interest in assisting customers and employees have a rude and unprofessional attitude. read more

The customer service at this store is top notch. I went in looking for the new iPhone 12 pro which was on back order. Jonathan worked with me to get this ordered in the system. He was patient, knowledgeable and sat on the phone with customer service making sure they had my address and correct phone ordered. I'll admit, customer service on the phone was a bit of a headache to deal with, but that's not the fault of the staff in store. If you go visit this store, ask for Jonathan, you won't regret it! read more

Very professional and helpful staff, even when there was a constant stream of people. Alex was extremely nice and worked with us to switch our plans from Sprint to Tmobile officially for 4 lines which took almost two hours. We even got to see a picture of his dog! :) read more

Horrible customer service. My daughter went in with my grandson to find out about replacing a broken phone. The rep helping her asked the manager at least 3 times about it but he was too busy messing around on his personal phone to care about a customer. read more

Alex helped me with my phone and was quick, kind, professional. I would come back to this store with any problem I have. If they don't have the answer they will find it and make sure you leave problem solved. read more

HORRIBLE. RUN AWAY FROM THIS STORE. The staff at this location has screwed up our account so royally and it has snowballed into T-Mobile essentially stealing over a thousand dollars from us that we have yet to get back. Go to Verizon or at&t or literally anyone else for your mobile service. read more

HORRIBLE CUSTOMER SERVICE ON EXCHANGE!!!!! I just had the most bizarre experience at this T-Mobile store. A few days ago I took advantage of a Buy One Get One (BOGO) free on the Samsung Note8. I also took advantage of the Senior 2 unlimited lines of everything for $60/mo. Both fantastic deals. That visit to the same store was fantastic. However, last night I started having issues with the Samsung wireless fast charger that cost me $90 (yeah I know WAY OVER PRICED). So today I took it and my original Receipt back to the same store to exchange it for a new one. I bought it along with the two new phones and added two lines just Sunday and it is now Tuesday (I have 14 days for exchanges and refunds). Everything was fine. Though at first they tried to tell me the system was down and they didn't know if they could help me. They tried another terminal and decided that they we're able to help me. And they even told me about the T-Mobile Tuesday App, which give you great deals. Here is where the trouble started. They give me a charger in the box and the very first thing I say to them is "oh, this must be my old one, the seal is broke on the box". she then tells me that it is a brand new box and that they all look like that. Now, I have no idea why she thought I was a complete dumb azz or what, but I then showed her the broken seal and she continued to tell me they were all like that. So I invited her to show me how they were all like that by showing me all the other chargers hanging on the wall hooks (there were 4 identical chargers). She refused to go look at the chargers on the wall and told me that I had to take the one she gave me. I have no idea why she was trying so hard and insist that I take the open box charger that she tried to give me. I did not go in and ask for a refund. I simply wanted a new replacement unit for the non-functioning one I bought just two days before. She argued with me for about ten minutes and I am still baffled as to why she was insisting I take the very box she gave me. I finally said "this is enough", "I am going to start a Youtube and record if you don't give me a new charger now". Then she said she had to call her manager. I have no idea why she has to call a manager that is off duty, not in the store for a simple exchange. She does, and the manager "approves" it. And as she give me a new replacement (which she should have done 10 minutes ago), she says "my Manager okayed this, this one time". This baffles me even more. So am I to assume they don't due proper exchanges unless you fight for it? read more