I brought my iPad to the fix because it wouldn't hold a charge . He said they ordered a part but they didn't. I think they used one from a different iPad that they found, or they said they fixed it and didn't fix it at all. . Don't put faulty parts into an iPad, I took it to Best Buy and they put it under a microscope and saw it had a bent pin, they couldn't fix it so they suggested another company , I did take it to them, and they are fixing it. Also, with the company the fix, make sure you ,give out receipts, write up what you're doing and hand it to the customer, just don't take their iPhone , iPad, whatever you're fixing for the customer And not give them proof that you took it from them, and you ask for money upfront for something you haven't even done. read more

I dropped and completely break my screen. Call around and found this place. They did amazing job with very affordable price. My iPad look brand new again by an hour. read more

The Fix - Really fency Repair store in mall. - Mobile Phone Repair Near Me - Silverdale, Washington

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I took my iPad Pro to them to fix a charging problem. I was assured that the repair would only take an hour or so. When replacing the charge port did not resolve the issue, they said they could fix it in a few days with a new battery. The battery did not resolve the problem, so they said they would send it to a shop to fix the motherboard. A week later I was told it would be ready at the end of the week. No response after that, and they stopped answering my calls. I suspect they stole the device for the parts. Absolutely do not recommend due to terrible customer service, dishonesty, fraud, and theft. read more

DO NOT GO HERE. 04/2025. got our screen fixed, used debit card to pay. & now we have fraud for AT&T which we have never used & other things. We only used the card at that location. Also the phone is VERY delayed, and the screen won't turn on. they replaced it & tried to have us pay again for it even though it was within 1week of getting it fixed. The replacement did not help at all, made it worse. but we will not go back for a 3rd time. This was also a brand new Iphone15. read more

Laptop battery needed changing. Ordered a new one but couldn't get the last screw holding in the battery holder. Geek squad unable to help, sent me here. These guys able to remove battery holder, then replaced my new battery, and put everything back together. Including replacing the 2 problematic screws!!! My GO TO place!! read more

Not sure how else to say this--this company stole my child's X-Box. We brought it in for a "24-48 hour repair" nearly a month ago. They will no longer answer my calls and will not return voicemails and their storefront is not open during their stated business hours. I definitely did not have "explaining small claims court to my tween" on my 2025 bingo card. Do NOT use this company. They are not reputable and are quite possibly criminal. read more

Excellent customer service an speedy fix times 100% recommend to anybody who needs a fix for cellphones read more

The Fix - Before an after 100% reccomend them to anybody - Mobile Phone Repair Near Me - Silverdale, Washington

Horrible company, horrible communication. Over a week ago, on a Sunday, I discovered that my charging port on my iPhone 14 Pro no longer worked. Cleaning usually fixes this, but not this time. It was a Sunday, and this was the only place open I could take it to, so I made the 45 minute drive to Kitsap mall to have them take a look. After giving them the requested 1 hour to have that look, the man told me the port was broken and needed to be replaced. I paid a 1/2 of the proposed charge for him to order the part, and he said he would text when the part came in. It came in on Wed, and I traveled back to Silverdale and handed him my phone, he said it would be an hour. I returned in an hour and when I did, I saw him at a desk behind the counter working on my phone WHILE WATCHING A VIDEO ON HOW TO INSTALL THAT SAME PART! Needless to say, my confidence level fell dramatically at that point. He said it would be another 1/2 hour. I returned in a half hour, and he said another 20 minutes. It was finally "fixed" at that point and he demonstrated by plugging in a charging cord, which did not work at first. He pulled it out and wiggled it back in and it did show it charging at that point, however, when I got home, I had to try 3 different cords before I got one to work. After paying the remaining portion of the bill, he asked me to open my phone and could he please have it again. At that point he went online to Google Maps and their review section and handed me back the phone and asked me for a 5 star review. I was aghast, but not wanting a confrontation, I did so, but when he asked me to also comment, I said I had to leave. The next day, I called a fellow work associate, and when I tried to have a conversation, he seemed to not be able to hear me. I tried again, and I got the same response. Worried now, I called my wife and she could not hear me. I immediately used the text chain that he had sent to give me a receipt for both of my payments to tell him that my microphone was not working and that I needed them to fix it without any additional charge. He did respond and say that they would be glad to fix it and asked me to bring it in. However, when I texted back asking if they had another part on hand, that text remained unanswered. That weekend I did some research and found out that the charging port and the mic are on the same part. This led me to believe they had installed a defective part. More research showed that the part cost anywhere between $9 and $73. Wondering if they had installed a $9 part, I asked how much the part had cost. This text also went unanswered. Today, after not hearing from them, I texted them to say I was prepared to change my 5 star rating to a 1 star if they did not respond. They responded within minutes this time, however, the response never included the part price. I had to ask 4 times what the price was until he finally said he didn't know, and couldn't produce a receipt. He claimed he got it from Apple, but unfortunately that can't be verified. I am about to ask for a full refund since I have lost all confidence in them, and if I get it, I will change this review to a 3 star with no comment. We'll see what happens. Update: I had another shop fix my phone since I no longer trusted The Fix. I am SO glad I did. They found that several screws were missing inside my phone from the 1st repair! read more

They are honest about the services and parts provided. Oftentimes, they cannot know if a screen will behave properly with a phone. What is great about this company is that they will make it right if something is wrong. Any time I had an issue with the hundreds of phone repairs, they always fixed it, and fixed it quickly. Thank you! read more

Very nice people, but horrible at communication. They told me the part would be ready at a certain point, and were wrong twice. I wasted my time and gas to come and get it fixed when it wasn't even there. AND the screen is some cheap knockoff that looks horrible on my phone, with these weird black edges that look like it wasn't made for my phone. I then asked about it, then they said if I wanted the oem screen I'd have to pay even more. Why wasn't this communicated to me in the beginning? Horrible communication skills, every employee there. Don't go here, literally go anywhere else. read more