I was having an issue with not being able to hear clearly through my iPhone 13. I took my phone in…read morethere without an appointment and they saw me right away. Took my phone in the back without hesitation and said I'll take a look at it. A couple minutes later, he brought me back the phone, tested it and it was just like a brand new phone! very clear. I asked them How much do I owe you? He said don't worry about it. It's on the house. How can you not like these guys?

Today I came in sick with a phone that would not work. I had assumed I would need to pay a minimum…read moreof 25$ , he was kind a very fast and fixed it with no problem, and at no charge! I felt like, after the miserable day I had that he turned it around for me. I appreciate you, and a good review was the least I could do to make my day better.

I have certifications in both Data Recovery and as a Computer Forensic Expert, so I am not…read moreunfamiliar with Data recovery. I had an Apple SSD out of a waterlogged Mac which a friend owns, which had priceless family photos on it, and I tried and tried to open using various tools, but I couldn't get into it. Online forums said it couldn't be done, and one private lab said they thought they could get into it for around $600-800. I took it to Sang and I have no clue how he was able to do it, but he retrieved the data in a day. For $100. I can't tell you how excited my friend was to get these pictures recovered. 5 stars isn't enough.

I had my iPhone 7 screen repaired here. The first one glitched out a week after I got it fixed (I…read morethink they didn't waterproof it, because it happened after I went for a jog and had it in a sweaty pocket). I took it back to them and they fixed it for free. However, when I got home I noticed that the start button and the camera weren't working. I think this is probably due to damage from being exposed to water when they didn't waterproof it. When I took it back to them, I left it with them thinking it would be free since they had caused the damage, but they charged me $75 to repair the camera and start button. Also, the new screen is noticeably poor quality. The whites are half as bright as my friend's iPhones, and the screen doesn't go full black - when it's off you can see the rectangle of the screen in a lighter black than the black of the phone. Also now I'm afraid of getting it wet.

Awesome! Simply awesome! Fixed my phone in seconds like a…read moremagician, and others said I had to take it to the iPhone store.... Not Chris fixed ! Thank you

Had both our PS5's cleaned by Chris! He got us in and out in 2 hours. Very reasonably priced, would…read morehighly recommend for all your electronic needs!!

This is the only Apple Mac expert on the Olympic Peninsula as far as I know (Poulsbo, Silverdale,…read moreBremerton). David, the owner, is extremely helpful and knowledgeable.

This business is a great place for those of us that love the Mac brand experience but have a tight…read morebudget. I damaged the screen of my (refurbished) 2021 MacBook Pro. They found & ordered a great 2023 refurbished machine for me- then, transferred my data to the replacement in less than an hour and wiped my old machine & disposed of it for me. I saved money and I get to continue to enjoy my Apple experience with wasting money on a brand new machine when a refurbished one does everything that the I need in a laptop.

They couldn't fix our laptop. Sometimes that is just the case. What is great about this place is…read morethey were honest about it, made a good recommendation to just replace, and only charged us the minimum. Nice to find an honest shop.

These guys built my dream gaming pc. These guys know their stuff and do excellent work. Robert and…read moreLandon really know how to put together a beautiful pc. Kevin is so knowledgeable and knows how to help people with what is needed and want. Been going here for years and will continue to go here with computer needs.

I needed help FAST and Softline did not disappoint. Friendly, professional, and affordable. I…read morewill definitely recommend Softline to anyone who needs computer repair. Maryann was awesome...many thanks Maryann!!!!! Ruth C.

My desktop computer was hacked last Friday. Everyone told me I would need to buy a new one. I took…read moreit in to Maryann yesterday after not having access to my emails and other areas. She fixed it in less than 24 hrs and it is back running great. All for a quick turnaround and a very fair price. I would highly recommend this business operation!

Walked in with frustrating problem with android phone. Mylz patiently listened and fixed it. He's…read moreknowledgeable, personable, listens, and he's hands-on. I highly recommend him.

Needed a hinge replaced on my Lenovo laptop which is way more involved than you'd think. Roy spent…read moreextra time and effort rectifying a manufacturer's parts mixup. In the end, Microlynx came through with solid workmanship and admirable customer service. Strong local business.

Summary of issues: * Misdiagnosis of both RAM and…read moremotherboard (shop said it was not repairable and advised recycling) * Charged for an unnecessary SSD backup * RAM missing when the computer was returned * No follow-up from the owner after I reported the missing RAM * Computer fully functional after I personally installed two 8GB Crucial RAM sticks Experience: I brought my computer to this shop because it wasn't working. The owner called me after diagnostics and said both the 16GB RAM and the motherboard were defective, noting that further testing would take several hours if I wanted it. I paid ~$175 for diagnostics and an SSD backup, which was unnecessary, as the shop's diagnosis was completely wrong. When I picked up the computer, the owner offered to recycle it on the spot. I declined. The computer was returned reassembled, so I couldn't immediately verify the components. At home, I discovered the original RAM was missing. I called the shop; a junior tech said the owner had done the work and promised a follow-up -- which never happened. To test the system, I installed a single 8GB RAM stick, and the computer POSTed and booted immediately, working perfectly. I then installed two 8GB Crucial RAM sticks, restoring full functionality. This directly contradicts the shop's claim that known-good RAM had been tested and the system would not boot. The only actual work performed was the SSD backup, which I was charged for but didn't need. Had I accepted the recycling suggestion, I would have lost a fully functional computer. I'm sharing this to help others make an informed decision. The shop's diagnosis and recommendation were wrong, and their guidance could have led to unnecessary disposal of a working machine. I've also noticed in other reviews that when customers raise complaints, the owner often cites how long the business has been operating and how many computers they've "fixed." That may sound impressive, but it doesn't address the actual problem and isn't evidence of competence. Specific issues should be addressed directly, not deflected with statistics.