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    9 years ago

    Great customer service. Always friendly. I've done secret shopper jobs here and every time has been 100%.

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    8 years ago

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    Ask the Community - Staples

    Review Highlights - Staples

    Went back into Staples the next morning.

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    Cellaxs Phone Repair - Notice the grey shadow bottom left hand corner that began shortly after picking my iPhone from these guys

    Cellaxs Phone Repair

    (44 reviews)

    I just left the store the guys seem ok and they had good service. Make sure you get a price before…read morepurchase because they tend to over charge you on how they view you.

    AV Mall location. Awful, deceptive service. They charged my young adult daughter over $300 for a…read morebattery replacement in a iPhone 11 without disclosing the price beforehand. There was also no price list in the store that we could visibly see. I went there to try and get justification. I argued that I know we're paying a little bit more for the convenience of being close, but Apple only charges about $89 and I didn't understand the huge price difference. He blamed it on my daughter for not asking about the price first. Continually talked over us while trying to dispute. He criticized her by telling her she should take better care of her phone (In my opinion, she's done a fantastic job taking care of her phone considering it's 6 years old and took this long to need a repair). He tried to make it all better by offering her a phone case for free. We declined and filed a complaint with Mall Management. He took advantage of a naïve young lady. Very predatory and very condescending. I'm not typically one to leave reviews, but this shady service was over the top. I'm hoping my review helps at least one person from getting taken advantage of. Negative 10 stars. FYI-There's a jewelry store a few doors down that said they would've changed the battery for $65.

    Staples - copyshops - Updated May 2026

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