This place is great. Never a super long line and when there is any line at all they really move through it fast. Whenever making an Amazon return I always try to choose this store because I am in and out in like 10 seconds. read more

Terrible! The guy with the long, light brown wavy hair is shockingly disrespectful! He should not be working with, or "helping" the public. He has no concept of how to talk to customers. Very disappointed. Having said that: The other ladies that work there have always been great. But I'd give that guy NEGATIVE 5 stars if I could. read more

We've had a box here for the last four years. It's worked out really well. Easy access and parking. Ability to get to our box even before or after hours. The customer service is good. We haven't missed any deliveries of either mail or parcels. Not much more to say. read more

The UPS Store - Printing Services Near Me - Poulsbo, Washington

There is room for improvement at this location. Put in an order to print something well over a month ago now. Originally was told it would be ready the next afternoon. Then they called and said they ran out of ink. Didn't hear from them for a 1-2 weeks. Called to f/u and learned they received the wrong ink in shipment and they should've called with an update. That would've been nice. Called to f/u again and the manager wasn't working which seems inefficient that nobody else at the store could provide an update. It's been way over a month now and decided to check-in yet again. Person who answered today was not particularly friendly, but I don't care about that if you can get the job done efficiently or provide any information about what is going on at this store. I couldn't recall the manager's name, but she said any of them could help with print job inquiries. I explained what I was following up on to then be told the manager needs to address this and she's not in today. Lol I asked to confirm the order was still even in with them and projected date of completion on the print. She could not provide me an answer and did not think printer materials even came in yet, but honestly didn't sound like she knew what is going on. I cancelled my order. Highly suggest saving your time and energy and go elsewhere even if a little more inconvenient. You may actually get what you need. read more

I've been to a lot of UPS/FEDEX stores and I can appreciate the work those folks do to get our packages delivered. I came across a delightful woman at the Poulsbo store today named LEAYRA workin hard to service the line of customers that nearly went out the door! Despite the pressures of the Monday morning rush, LEAYRA kept a great attitude and provided excellent to each of us, so I just had to write something nice about her. Thanks for wonderful help today! read more

Gabby helped me figure out the best way to ship a family history album (which took me 100's of hours to make) to California. She was very informative and patient as we went through the options. I opted to have her pack it and send it 2 day air. My brother texted me photos as he unwrapped it. Gabby did a wonderful job wrapping it safely. The photo album arrived in perfect condition. Thank you Gabby for everything! Lynn W. read more

Okay. This place rocks. Gabby and her staff are amazing. They are usually 20 folks deep but keep an upbeat attitude and just plow through the requests from us customers. I love the banter and shouts of Hello. Some folks grimace in line but maybe it's an East Coast thing. We yell a lot. Thanks for everything!!! I feel safe having my mail delivered here. Never anything stolen or missing. read more

So much improved since the current manager came to this store. She hired new staff they are much better trained and accountable than previous workers. Previous staff was lethargic and didn't know their jobs. read more

You know those businesses who want to say no just because they can? This was my experience. I called to set up a new mailbox and was told we have to come in person. We are two states away and not moving up to this area until August but in the meantime need to set up businesses, utilities, moving company, etc. The rep and the manager were emphatic that even though we are in a different state there is absolutely "no way to set up a mailbox over the phone." How on earth can you support a consumer without making an exception for someone moving from out of state? It just doesn't make sense and it's not good business. You won't be getting our business. read more

Store is dingy and messy. I came in for a quick binding job and wound up having to train the staff. Ridiculous. Using staples in Silverdale from now on read more

I would give zero stars if I could. I recently shipped a package from this store - that's was subsequently broke into and led to a near identity theft. I am out 1700$ currently. I've tried to contact the manager several times so I could start an investigation on this incident and have yet to be contacted back. A cautionary tale to not use UPS or this store to ship. I've left messages and my cell phone with your workers several times. I'll do it again tomorrow. read more

I've been to this UPS store in Poulsbo on multiple occasions. Every single time I have been treated with politeness and everyone working there knows their stuff. Today I was helped by "Gabby" who was friendly, happy and so efficient. There was a huge line waiting and it didn't faze her at all. She smiled and whipped through like she'd been doing this for decades. read more

I frequently bring Amazon returns here and have always found the service to be friendly, helpful and efficient.

UPS needs to retrain their staff. I just dropped off a box and there was a woman behind the counter that was incredibly rude which included rolling her eyes at me as I was simply dropping off a pre-labeled package. Awful customer service. read more

In the mist of the covid, Christmas crazy's the staff's efficiency, patience and professionalism was refreshing to see. Thank you!

There were three people working, and a couple people ahead of me in line, but the staff worked quickly and got to me it in just a couple of minutes of waiting. All I had was an Amazon return, so it was one quick scan and I was on my way. I really appreciate this option for my return! And their crew seemed to be doing a great job! read more

I read a lot of "Bad Panda" about this particular shipping store...but they were close to me and I needed to turn in my Comcast Gear. So, I walked in expecting a long wait and a lot of attitude. They had several people doing self copy jobs--so I stepped up to the counter...and the nicest clerk with a big smile saw my arm full of TV junk....and said: "Oh Boy" "Comcast Return?" ... she told me just lay it all on the counter. In about 2 minutes flat I was out the door with receipts, more smiles, and an email thank-you on my phone. They have their act together...don't believe ALL the Yelp Nasties. I would shop here without hesitation. read more

Quick in/out when dropping off equipment return for Comcast. The girl working was nice and cared enough to advise me to keep my ticket which was proof of return because... well, Comcast sucks. read more

Every time we come here to mail or return something we are generally forced to deal with rude or seemingly pissed off employees and long lines due to lack of urgency. read more

Store applies undisclosed fees and will hold packages hostage unless paid. The shop is aging and showing it. Friendly but horrendously unhelpful staff. read more

I am glad that there is a UPS store in Poulsbo. I don't have to go out of town to for my shipping needs. Sometime it is quite busy at this location (which is to be expected at all businesses) but today was not. I walked right in and straight up to the register. I was greeted by Rita. She was friendly, knowledgeable and extremely helpful. She took care of everything I needed and I felt she was happy to do so. Thanks Rita, I appreciate your customer service! read more

All the employees from the Poulsbo location are excellent. I am a mailbox occupant and never had one bad experience with them. They are always professional, patient, and polite. If they are not too busy, they are even able to set my packages aside, imagine the amount they receive on a daily basis, for pickup as soon as I walk into the store to shorten our wait time. One day as I was waiting in line, Cameron was patiently helping an older fellow to gather information regarding mailing options. He guided him through and explained to the gentleman step by step. Although this gentleman did not mail any package and yes, there was a line waiting, but no one seemed to mind because of his professionalism. read more

My experience with this store has never been the good and unfortunately this was the closest stop on my lunch break so I had to go here but Will NEVER again return. I hate UPS so much. No offense to those good employees that work for UPS but this company sucks as a whole and my packages are always damaged or delayed. I always leave upset so I'm never doing that to myself again. My last experience (yesterday): First I want to start by saying this store is not very big and when I walked in it was so muggy and nasty. They didn't have any AC or fans whatsoever. I brought a pre-packaged box to be mailed and packed it in a flat rate box at home thinking it would cost me about $15 as that's all it costs to send a flat rate, any weight box overseas. There was a couple in there mailing something to Alaska. I waited, filled out a form with my info as two employees spent time with one customer regarding apparently the biggest package they had ever seen going to Alaska...and prices were quoted differently the other day etc. One girl kept saying "we will be right with you folks" about 3 times as both of them stood with those customers for a good long while. I kept thinking in my head how terrible this service was and why did both employees have to focus their energy on one issue instead of the other customers waiting. When they finally figured they should split up and take care of the other customers (at this point there were now 4 people in line), she got to me and was completely flustered. She kept apologizing and saying sorry. She was nice but still very slow and confused. I had a time crunch due to being on my lunch break and no patience at this point. The clerk told me that my package had to be packed in another box because they can't have the "flat rate" on the outside and hat it might confuse the delivery people. Ok whatever, so I opted to get the box. So they quoted me at $17 total for everything, so I agreed that was fine. Well, then she failed to tell me that there was a fee for the box (and packing). Ok seriously! There wasn't any packing involved so I'm not sure what that's about. So after she had already run my card through, she gave me my new total and told me to sign. WTF?! You don't give someone the wrong total and then charge the card then when they sign it is a different amount on the receipt!!! Terrible service. So freakin' surprise this gift of $55 or so is costing me nearly $28 to ship to Colorado. WTF?! That is beyond ridiculous and I would highly encourage you to go elsewhere for your mailing needs. read more

The staff here are incredibly sweet and work very hard to be helpful. Unfortunately, the operation itself is very disorganized, and the staff seem poorly trained and overworked. There are always long lines, and things take longer than it seems they should. We had a package delivered here. I called in advance to set it up, but when I arrived to pick up the package, they had refused it because they didn't recognize my name. Turns out the person I spoke to never put me in the system. They were able to get the package back, but I had to return the next day for it. When we did get it, it took a half an hour for them to check me out, because there was some convoluted process for charging me the $10-per-package fee. (Which one might think they'd waive, after everything that had happened.) read more

Took an Amazon return to this store. The Amazon instructions said to just bring the product and a bar code. They wanted to charge me for an additional box. The item didn't even come in a box in the first place. Clearly a cheaper padded envelope would do. Only a little bit more but clearly the customer doesn't come first at this store. read more

If you are looking for easy access to packaging materials and a quick way to ship stuff then look no further. The UPS store has most everything you need to get your stuff down the road. They do charge a bit more for the same stuff that you can find at the bigger box stores but hey, your time is worth something. They were a bit disturbed when I brought by Dyson vacuum there to be shipped out for repair because Dyson had prepaid the packaging and shipping in advance (must have made a flat rate deal with the UPS Store corporate office) since they were trying to charge me additional fees on top of my prepaid which I refused to do. They ended up calling somewhere and must have been told that they need to accept the package because they did and got it out for the repair. This was the only blemish out of all of my transactions with them. They also have post office boxes but I do not know anything about that. read more

I am wowed at the incredible customer service I received today at the Poulsbo UPS store! I don't how long ago it switched from Mailboxes etc to UPS and I don't know how long Stephanie has been the manager, but she is fantastic and so was the guy assisting her. I am a 62 yr old artist with massive amounts of art supplies, who is moving to Florida. I prearranged to show up Sat. morning, with a full load in a pick-up. They emptied the truck, hauled everything inside (where it was warm), emptied my totes and boxes, and repacked them in shipping boxes. While doing all this, Stephanie offered friendly, quick and knowledgeable service to everyone who walked in the door, and it was busy. She turned a tedious stressful chore into a relaxed and pleasant experience, and actually apologized because it took longer than usual due to the foot traffic. Thank you Stephanie and UPS, you guys rock my world!! read more

I just tried to pick up a package at this UPS store. Since we weren't home at the scheduled delivery date and tome, we had redirected the package to the store. The package was addressed to my wife at our address. I presented my valid photo ID with our address (same as on the package) on it as well as proof of connection via the the notification on my phone from the UPS Choice app. The women working there would not give me the package because my wife's last name is different from mine. According to the following information from the UPS website, I had all the required information I needed to get the package. "If you need someone else to collect your package on your behalf, they'll need to bring a valid government-issued photo ID. Additionally s/he needs to present proof of connection to the address on the UPS label or to the named person (named person's valid ID or photocopy). Also accepted as proof of connection is an official notification (from the shipper or UPS) that provides the shipment/order details for the package (recipient name, shipper name, UPS Access Point location address and tracking number). Notifications can be printed out or provided on a smart phone." I think this stores management should train the employees on the requirements. After all, UPS leaves packages on porches with no proof of who lives at that address. read more

No good! I almost felt I was dealing with a car sales man trying to increase sales. Continued to push a $132 overnight shipping to Hawaii, though it wouldn't arrive till 5days later. They continued to say they are the only ones who can guarantee delivery date. Hmmmmmm Left and went to the Postoffice, and so happy I did. I had it packed in a priority express box for extra protection and a GUARANTEED 2day delivery for $42!!! DONT GO HERE UNLESS YOU HAVE MONEY TO BURN read more

Extremely hard to get on the phone. Stick with the U.S. Postal Service and get a locking mailbox at home. Save your money!

I like my local Poulsbo UPS store. Appreciate that they have notary service. The store occasionally gets very busy and wait times can be frustrating. Overall, they do a good job. read more

If I could give negative stars -5, they said we can ship artwork, paid the store to build a crate, paid extra for insurance, when it arrived the crate was broken and half missing and someone stepped on the artwork. Five months and sleepless nights later no one wants to take responsibility or pay the insurance claim. So I would not trust them to ship a brick across the street. So don't believe any guarantees and no sense in buying insurance because they won't pay for there blatant negligence. read more

During this shelter at home time, the pleasant and professional personal customer service offered by Christie on this visit was much appreciated. read more

Really nice and competent staff. Always helpful. The staff are very efficient. And they answer all my questions on UPS services.

The poulsbo UPS store is most accommodating. I have used it for mailing, printing, and shredding. I also have materials on file at the store that I use for classes, one phonecall and my work is done. The store is a valuable community resource for myself and our business. read more

The staff is friendly, very helpful and overall incredible!! Have a post box there as well & when I'm inundated with boxes, without asking they are there loading boxes into my car. Highly recommend!! read more

0 stars. This rating is for the store and UPS in general. Lazy deliveries with no common sense. If you can't find an appt #, how about the front desk??? I have tried multiple times to deliver to a local address and only UPS struggles to deliver, neither FedEx or USPS have issues. Even Amazon shipments through UPS dont make it. Either complete the delivery or give me my money back. Thieving company read more

Always quick service here! I use this place to drop off books I'm trading in to Amazon and every time I'm in and out in no time.

I have done a LOT of business with this store this year. My sister passed away this year and I am handling her estate. Kenneth is always cheerful and helpful. He notarizes the paperwork that I need to sign, he gets it to where it needs to be in the time frame that it needs to be there. Kenneth shares with me the various delivery options that are available to me and patiently explains the differences between my choices. He has saved me additional expenses on many occasions. Best of all he remembers me, the names of the kids who are the beneficiaries of the estate and always asks about them by name. Kenneth has been my partner in getting through a very difficult process, a very hard year. He listens to me when I am overwhelmed by what I have on my plate and lets me vent. I am so very grateful to him. UPS - you and I both are lucky to have Kenneth there to support us! read more

Always super helpful and friendly! Definitely makes me want to use them instead of USPS any day!!