I don't know who gave the position to the store manager Ben. Ben was one of the most incompetent…read morepeople I have ever met. He was so rude to me and also called me names. He could not spell customer service when he gave me their number and wasnt listening to the problem that I had. All I needed to do was trade in my old phone and was promised that it would take 5 minutes to do. I was in the store for 5 hours...

This is one of the rudest stores I have ever been in, I was in contact with Version online and was…read moretrying to return a phone for a trade in and was told by the gall that I would need to go to a company store and that they could take the phone for me and that everything would be good. I drove to the store and explained my problem and was promptly told that I could not return the phone there and would have to do it online. I told him what the gall from customer service told me and he said that they couldn't help. I asked him to call and get customer service on line and talk to them on my behave and he refused to help me. I have been to this store a couple of times and the service has been SHIT and the employees are RUDE. If you are looking for a decent Version store(independent) use the store in Poulsbo by Walmart, They are the best by far. I will complain abiut the service or LACK OF sevice to the company.

I've been waiting for a bit to write this review. I can not even start to express how disappointed…read moreI was in my visit weeks ago. If I could I would give a rating of 0. It was a weekday and I decided to stop by T-mobile to see if someone could upgrade my phone because I was due for one. I walk into the store and noticed that both employees were busy, so I understood that no one could get to me. So I walked around the store browsing around for a couple of minutes. Then I decided to walk around the mall to waste some time and come back. Maybe 10 mins later I come back in the store, they were again both still occupied, no one ever acknowledged me again. One of the employees was getting ready to be done. A man walks in and is greeted right away. 'Okay, maybe he didn't see me.' That's fine, I can wait. So he helps out that customer and a girl comes in, just as another woman comes in. She goes straight to the employee and he helps her right away. It sounded like he was helping her early, 'okay, that's cool, I can wait.' Another woman walks up to him and starts talking to him. Then another woman comes in and looks at me and waits around since both employees were currently busy. It's been 30 mins of me standing around. Now I'm getting annoyed. My partner comes in and asks me, 'What's up what's going on?' I reply a little louder than normal, 'Nothing is up because no one has even talked to me.' Finally the guy acknowledges me and the woman who came after me. He then points at us who came first and I replied I did. So he says to the woman let me take down your name first just in case a list grows after you. So I tell him I wanted to see if I could get my phone upgraded to an iPhone 13. He replied well, idk if we have what you want. Idk if we have the iPhone 13 you want. My partner speaks up and says well can you at least check?? So he goes oh ya okay I will go check. At this point I am even more annoyed inside, it honestly did not feel like he wanted to help me at all. He came back and said we only have a white is that okay? I said yes that's fine I just wanted a 13. And I asked will it take a long time. And he replied ya it might take a while do you mind coming back, maybe go shopping for an hour or so and come back? I have a list that I need to go through. Then I can help you. I am now fuming inside!!!! First off the only person on that list was the lady. Second I was there already for one whole hour. At this point I didn't want to give this guy my money. I replied No thanks! I'll just go to another T-Mobile. He then replied well other the other shop is swamped by 2 hours (he's saying this without even checking anything). Thanks for ruining my day and wasting my time Big Guy!!! I didn't get his name, but he was a bigger guy with little to no hair. I went to the other T-mobile I mentioned and was helped out by very nice people who were 10x's more busy!!!

Look I had an emergency with my phone yesterday (3/15/23). My screen on my phone stopped working…read morecompletely and because of that I couldn't do anything even shut off my phone. I didn't know what to do and was super lost. Cue Andrea Being available and eager to help. We talked about what my options were from low cost to high cost, what would happen with my phone and wether or not I uploaded everything to my iCloud. I was stuck there for a while as I tried to remember my apple password, and Andrea gave some advice and motivation in my personal journey for figuring it out. It was truly an amazingly helpful experience and I now have a new phone! Which is so nice as my last one was older... So even if you're not looking for a new phone I highly recommend this establishment and I will be going back for all my future iPhone needs.

Kyle was the man yesterday! We went in to transfer data from an old iPad to a brand new one. It…read moretook a bit of time to accomplish this process due to needing to update the software on the new iPad and ensuring that there was at least a 20% charge. After that, the process was seamless. Kyle did a fantastic job, not only taking care of us and keeping us updated at every step, but also assisting several other customers with their cellular needs. He had a calm, yet confident, skilled demeanor. T-mobile has current specials for new or current customers. I highly recommend this store if you are looking for the newest versions of the iPhone 17 and iPads.

I updated my phone plan using the phone customer service and was told to visit a Store to verify my…read moreage. I went to the store and waited well over an hour to be helped. I was in a queue and waiting my turn. There were only 2 clerks. One of the clerks was transferring data from one phone to a new phone. Which to me is an opportunity to multi-task. The clerk did multi-task with someone who came in more that 45 minutes after me and then finally after another 20 minutes asked if he could help. Everyone was very nice and did help me with what I needed. I just think there was a missed opportunity to help multiple customers more quickly.

Contemptuous treatment by a staff person. Worse than I've seen since Soviet Leningrad. Worse even…read morethan in Paris when Paris prided itself on being snobby. I'm unsophisticated about devices but a long term customer of the store with expensive data habits. Only complaints so far have been high cost and long waits at the store. I needed an accessory for my phone and dont know the model. I showed the phone to him and he said "No, YOU tell ME what phone it is. YOU bought it. YOU pay for it". I left, went to another store and got set up with what I needed quickly and courteously. Verizon just lost a long time customer.

Gabriel F, Richard K and Skylar L are so professional but also made the process of setting up new…read moreservice and buying a new phone fun. Customer service was excellent and overall I'd rate this the best experience I've ever had in wireless. Great job guys! And special shot out of Gabriel who assisted me personally.

SDFIXIT was able to help me with a laptop repair when I got in over my ability to complete it, and…read morehad it done in just a few hours. Kelly is a great man to fix your stuff!

I can't recommend this business highly enough. I've had my cell phone screen replaced and taken my…read morelaptop in 3 different times for 3 different issues. Each time the help I received was courteous and as quick as possible. Above all, I appreciate their honesty and commitment to getting their customers the best service and prices available. Definitely my go-to for all my tech needs!

Laptop battery needed changing. Ordered a new one but couldn't get the last screw holding in the…read morebattery holder. Geek squad unable to help, sent me here. These guys able to remove battery holder, then replaced my new battery, and put everything back together. Including replacing the 2 problematic screws!!! My GO TO place!!

They could try by keeping a customer updated with stairs of repair…read more I left my cell with them, started out good. Then they needed more time for parts. My cellphone had been with them for almost two weeks!!!! No updates No texts Nada!! Zilch!!! Just empty promises to repair my cellphone. Their ad states done in 40 minutes. Expert technicians. None of that happened with me. Instead of repairing my cellphone, I took possession of my cellphone in multiple pieces. I DO NOT RECOMMEND THIS BUSINESS TO ANYONE!!!

I tried to use my promotional card to buy first gen AirPods and the sales guy talked up the second…read moregeneration vs. the first. I said ok, I'll buy two sets. Oops, don't have any. I asked him to check with The Trails store. He tells me they don't share the same inventory. Duh. I wanted him to call them like most good salespeople do and he tells me I should call them and asked if I needed their number (mind you he's holding a store tablet). Exasperated, I answer sure and he proceeds to tell me to use google on my phone and look them up for their number. Really? That would have never occurred to me. ‍ Good grief, why bother offering to help me at this point.

I was totally shocked by this experience - in the best way possible! My wife and I went shopping…read morefor plans at all major carriers, but the ease-of-service, straight forward explanation of their services, and the competitive plan totally sold us. I even went in to port my old number in later and they personally assisted me with great attitudes. Big shoutout to Paul and Tyrah for the kind and professional service! Glad to be with AT&T as long as people like Paul and Tyrah stick around!

Ubreakifix in Silverdale tried to replace my defunct screen that died but rest of phone operating…read moreproperly, just a dead screen. They shoved the screen plug into motherboard incorrectly and dislodged some switches on motherboard causing much bigger problems which cost me $200 to fix their mistake. The screen was an act of deceit by a previous store "The Fix" in Silverdale Mall who was asked to replace my cracked glass screen. The Fix used a cheap nock-off screen which failed within a month. I went to the ubreakifix to use my Assurian ins coverage and they messed up the motherboard. Go to The Circuit in Poulsbo. He has a microscope to see what he is doing and he showed me the issues. He fixed the motherboard and retrieved all my data.

I was having an issue with not being able to hear clearly through my iPhone 13. I took my phone in…read morethere without an appointment and they saw me right away. Took my phone in the back without hesitation and said I'll take a look at it. A couple minutes later, he brought me back the phone, tested it and it was just like a brand new phone! very clear. I asked them How much do I owe you? He said don't worry about it. It's on the house. How can you not like these guys?

Tyler took amazing care of us today!! Came in to just look around and maybe get a phone and he…read moremade the whole process easy and painless. Usually phone stores are a nightmare but not here! Simple easy and he saved us tons while helping us get all sort of new and fun accessories! Will definitely be back to see him again for all our Verizon needs!

Five stars on service, two stars on Wi-Fi inside the store required to reset my phone!…read more Thank you so much to Brian Sotomayor and Tony Milan who made sure I got my iPhone reset alongside help from Apple. Although it was super frustrating because the Wi-Fi was so dang slow, the guys were very friendly and didn't mind that it took almost three hours to get the reset done. Thanks for the help, Tony and Brian, and I'm sorry it took me forever to write this review! Hopefully one or both of you still work here...Aloha!

OUTSTANDING in EVERY WAY!! Every once in a while, you run…read moreacross a hard worker at a store who is genuinely exceptional. There are plenty of folks out there who merely do their job, and unfortunately a few these days who are just terrible. So, when you find someone who is nothing short of amazing, they really, really stand out! Makayla R. was that way for my wife and I at the T-Mobile kiosk at Costco in Silverdale. She was so professional, extremely knowledgeable & tech savvy, helpful and kind, that I just have to write this review to say how incredible our experience was there at T-Mobile, mainly because of her. Again, simply outstanding in every way and we can't say enough good things about her for making our phone purchase experience the best we have ever had ... anywhere!!

From the owner: Visit the T-Mobile store in Greenbelt and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 8819 Greenbelt Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.