OK, I have a lot of problems with Verizon as a corporation. However I won't go into specifics here…read more What I will say is that the company continues to have among the best customer service agents out there. We had a problem with suddenly almost running out of our monthly data allotment because a family member wasn't aware that streaming video and audio apps are data hogs. After two straight months of this we decided it was time to look at other multiple line family plans. Now, I've got a college degree, I've got a background in computers and such. But after reading the descriptions of the different plans and costs the details get jumbled in the brain. When they say unlimited is it really unlimited? And we don't need the top plan padded with apps and services we'll never use. But these other plans don't seem right either. What to do, what to do? So I broke down and started an online chat with a Verizon agent. She was perky and friendly and professional--and stayed that way over what became a marathon 90 minute to two hour chat. She did a great job of explaining all the benefits of the plan she thought was best so that even I could understand it. The only moment of disagreement we had was when she changed our current phone insurance plan to a new, cheaper one without getting my authorization first. But she immediately said she could change it back right away so I allowed the change. By the end of the chat, she had shown me how the this new plan with features we'd use and will never use was only slighter more expensive than our old plan. We had been paying extra for add-ons that were now included in the new plan. And now we have plenty of unlimited talk, text and data! With rare exceptions, Verizon customer service phone and chat agents have been superb through the many years we've had our wireless service with them. It's one of the major reasons why we stay with the company. Well, also because they provide the strongest cellular signals in our area. I still don't care for Verizon as a corporate entity but as I always say, sometimes you have to dance with the devil.

I don't know who gave the position to the store manager Ben. Ben was one of the most incompetent…read morepeople I have ever met. He was so rude to me and also called me names. He could not spell customer service when he gave me their number and wasnt listening to the problem that I had. All I needed to do was trade in my old phone and was promised that it would take 5 minutes to do. I was in the store for 5 hours...

I have bought my last couple of phones at this location and have been happy. The only problem was…read morethey had no WiFi which was odd, but not needed. This is a shout out to Anthony. My husband and I both give him 5 stars. He was professional and helpful. He did not try to oversell. I hope he gets recognition for his great sales skills.

I went in to transfer my wife's phone from Verizon to my AT & T account. Sebastain (sp?) was…read moreworking. He was exceptionally helpful, very polite and knowledgeable. It took a while working with Verizon, but he was patient throughout, until the transfer was completed.

This is my first negative review. The customer service here is just awful. As someone who has…read morevisited multiple T Mobile locations, this is the only one that I won't visit again. Better location is in Silverdale that will ensure you're helped, checked in and taken care of. Very rude techs/employees, and not helpful, at all. I've visited multiple times and have had zero help/assistance with my very simple ask. I know it is simple because it has been done in other stores in less then 20minutes. If you don't mind waiting on help even though an employee is walking around, and have an hour to spend waiting on assistance, go ahead and come here.

I went in to grab my new phone from a trade-in and was helped by Derrick (hope I spelled it right)…read moreboth on the day I got my phone and the day I came in to trade in the old one. The first day he was super helpful in the whole process, and I genuinely had the easiest experience with phones in my life. He let me know I could come in another day to bring the phone I traded, which was a big stresser in that moment because I wasn't sure everything was backed up properly first. But I was even more grateful he was there when I came in to finalize everything because I knew I'd be taken care of with the least amount of hassle. Thank you, Derrick!!!

Look I had an emergency with my phone yesterday (3/15/23). My screen on my phone stopped working…read morecompletely and because of that I couldn't do anything even shut off my phone. I didn't know what to do and was super lost. Cue Andrea Being available and eager to help. We talked about what my options were from low cost to high cost, what would happen with my phone and wether or not I uploaded everything to my iCloud. I was stuck there for a while as I tried to remember my apple password, and Andrea gave some advice and motivation in my personal journey for figuring it out. It was truly an amazingly helpful experience and I now have a new phone! Which is so nice as my last one was older... So even if you're not looking for a new phone I highly recommend this establishment and I will be going back for all my future iPhone needs.

I've been waiting for a bit to write this review. I can not even start to express how disappointed…read moreI was in my visit weeks ago. If I could I would give a rating of 0. It was a weekday and I decided to stop by T-mobile to see if someone could upgrade my phone because I was due for one. I walk into the store and noticed that both employees were busy, so I understood that no one could get to me. So I walked around the store browsing around for a couple of minutes. Then I decided to walk around the mall to waste some time and come back. Maybe 10 mins later I come back in the store, they were again both still occupied, no one ever acknowledged me again. One of the employees was getting ready to be done. A man walks in and is greeted right away. 'Okay, maybe he didn't see me.' That's fine, I can wait. So he helps out that customer and a girl comes in, just as another woman comes in. She goes straight to the employee and he helps her right away. It sounded like he was helping her early, 'okay, that's cool, I can wait.' Another woman walks up to him and starts talking to him. Then another woman comes in and looks at me and waits around since both employees were currently busy. It's been 30 mins of me standing around. Now I'm getting annoyed. My partner comes in and asks me, 'What's up what's going on?' I reply a little louder than normal, 'Nothing is up because no one has even talked to me.' Finally the guy acknowledges me and the woman who came after me. He then points at us who came first and I replied I did. So he says to the woman let me take down your name first just in case a list grows after you. So I tell him I wanted to see if I could get my phone upgraded to an iPhone 13. He replied well, idk if we have what you want. Idk if we have the iPhone 13 you want. My partner speaks up and says well can you at least check?? So he goes oh ya okay I will go check. At this point I am even more annoyed inside, it honestly did not feel like he wanted to help me at all. He came back and said we only have a white is that okay? I said yes that's fine I just wanted a 13. And I asked will it take a long time. And he replied ya it might take a while do you mind coming back, maybe go shopping for an hour or so and come back? I have a list that I need to go through. Then I can help you. I am now fuming inside!!!! First off the only person on that list was the lady. Second I was there already for one whole hour. At this point I didn't want to give this guy my money. I replied No thanks! I'll just go to another T-Mobile. He then replied well other the other shop is swamped by 2 hours (he's saying this without even checking anything). Thanks for ruining my day and wasting my time Big Guy!!! I didn't get his name, but he was a bigger guy with little to no hair. I went to the other T-mobile I mentioned and was helped out by very nice people who were 10x's more busy!!!

The girls at this store were AMAZING. They are kind, patient and our abundant amount of questions…read morewere not a bother to them at all. I switched from an Android phone to an Iphone and they assisted me in transferring all of my data with no complaints!! they didn't even bat and eye when it came to helping me out. Everyone needs to come see them for their needs!!!!

Friendly phone sales experts that are happy to assist you with your smart phone needs in…read moreSilverdale, Washington. Stop by The Trails shopping center for a great selection of iPhones and Samsung Galaxy series phones. Lots of phone cases to choose from as well as air buds and pods. Located near Chipotle. Sean does a great job! Let him help you with all your questions.

First off, let me just say that Bryan was the most helpful, funny, and knowledgeable employee I've…read morehad the pleasure of meeting! I came in a few weeks ago to switch from AT&T, and he made the entire experience as pleasant as possible from beginning to end. I always dread going into phone stores because I don't understand all the jargon and I feel like my questions never get answered in a way that makes sense to me. However, Bryan completely eliminated this confusion, and made sure to communicate everything clearly. Not only was he helpful, patient, and trustworthy, he was fun! He had a great sense of humor and, ultimately, went above and beyond to treat us like more than just customers! We truly felt like we had a great time being there, which is definitely an unusual feeling for being in a phone store. If you're looking for an endlessly patient, honest, optimistic, and intelligent person to help you out with any of your phone/carrier questions, I recommend asking for Bryan!

Contemptuous treatment by a staff person. Worse than I've seen since Soviet Leningrad. Worse even…read morethan in Paris when Paris prided itself on being snobby. I'm unsophisticated about devices but a long term customer of the store with expensive data habits. Only complaints so far have been high cost and long waits at the store. I needed an accessory for my phone and dont know the model. I showed the phone to him and he said "No, YOU tell ME what phone it is. YOU bought it. YOU pay for it". I left, went to another store and got set up with what I needed quickly and courteously. Verizon just lost a long time customer.

Quite possible the best mobile phone service experience I've ever had. I was a long time AT&T…read morecustomer, even through the Cingular phase of the company. Switched to Verizon, speed and coverage wasn't good for my areas of use. Walked into this store and was greeted by professional, helpful, enthusiastic staff...even during Covid. Switched over in a short time and they even paid off my iPhone from Verizon. My bill was cut by more than half. Speeds and service are awesome and free Netflix, score! Tony (manager) is awesome and John was able to set up our account with ease. Highly recommended and so glad I made the switch.

Kyle was the man yesterday! We went in to transfer data from an old iPad to a brand new one. It…read moretook a bit of time to accomplish this process due to needing to update the software on the new iPad and ensuring that there was at least a 20% charge. After that, the process was seamless. Kyle did a fantastic job, not only taking care of us and keeping us updated at every step, but also assisting several other customers with their cellular needs. He had a calm, yet confident, skilled demeanor. T-mobile has current specials for new or current customers. I highly recommend this store if you are looking for the newest versions of the iPhone 17 and iPads.

I went in here Saturday 3/31/12 to upgrade my phone. The staff was friendly but not pushy: they…read morelet me play with the phones I was interested in without trying to push a sale, but when I did have questions, they were ready with answers. I had quite a few questions and they were patient and friendly dealing with me. AT&T's overall phone plans are fine for me, a little pricey once you throw in data plans for smart phones but its on par with the other major carriers. I think the reception in Kitsap county is great and I've never had an issue with the customer service for this company, so I'm keeping them.

I tried to use my promotional card to buy first gen AirPods and the sales guy talked up the second…read moregeneration vs. the first. I said ok, I'll buy two sets. Oops, don't have any. I asked him to check with The Trails store. He tells me they don't share the same inventory. Duh. I wanted him to call them like most good salespeople do and he tells me I should call them and asked if I needed their number (mind you he's holding a store tablet). Exasperated, I answer sure and he proceeds to tell me to use google on my phone and look them up for their number. Really? That would have never occurred to me. ‍ Good grief, why bother offering to help me at this point.

Amazing service from Mike at SDFIXIT! Will recommend SDFIXIT…read moreto everyone! Having issue with the side button on my iPhone 13 so I called around to check pricing. Not only was SDFIXIT the least expensive but Mike explained everything about the part that would fix it and how long it would take to repair. Mike was extremely courteous, friendly, and thorough. I got a nice voicemail from Mike letting me know the part came in early. He included store hours and phone number. Took the extra time for info, not just the usual "your parts here" and that's it. When I brought my phone to the store Mike started by cleaning the button..... and that's all it took!! A bit embarrassing but what a quick fix and what a relief! I asked if I could pay for his time and he declined. He said just tell your friends.... So hey, everyone out there in Kitsap and Jefferson County and anywhere else close by... GO SEE SDFIXIT in Silverdale!

SDFIXIT was able to help me with a laptop repair when I got in over my ability to complete it, and…read morehad it done in just a few hours. Kelly is a great man to fix your stuff!

I spent 3 hours at this store trying to start new service. Needless to say I walked out after 3…read morehours, so frustrated! I went to AT&T and walked out in 45 minutes with a new phone and service. What a waste of my time!!!

The staff is always very friendly and I believe they genuinely want to help, but why does it seem…read morelike it takes longer to buy a phone than a car? Thanks for the phone, but it shouldn't take several hours for the transaction.