I really hate to write negative reviews. It makes me feel bad. I know a lot of things can be out of employees control at retail and people are generally trying to do their best, but this is one of the worst GameStop locations I've been to and it honestly warrants a bad review. There are several issues with this location specifically. One of the primary ones is that one of the managers is very rude and incredibly aggressive at trying to sell you a pro membership / GameStop credit card. I get very uncomfortable every time I go to this location specifically. Every time they ask about our pro membership, we politely say we don't want one and we don't have one. At most locations the staff are generally friendly and respectful and will only ask once and leave it alone. I understand it's part of your job to sell the membership, asking once is fine. At this location, the manager will ask us 10+ times if we want the membership, they will look up our phone number, even though we say we don't have one with the store. They will ask over and over how much we shop / where we shop to try and validate why "we have to have it". Even after declining endless times, they will not stop trying to sell it to us. This one manager just can't help himself, every other store they will leave us alone when we decline once. They go as far as looking up other stores where we shop and then ask about personal details, to try and validate their pitch. This goes on for 7+ minutes while a long line forms behind us, after we've declined so many times. This happens every time we go here specifically. It stresses me out to even buy anything at this store, because without fail this extremely long pitch happens every single time. The last time we went, we noticed they had just started unboxing Pokémon sealed products. Neat! The manager saw me looking at the cards and immediately just makes a snarky comment about it. "You want the good news or the bad news?", he asked me. I said the "bad news". He replies with, "It's $300 dollars!" and just proceeds to literally laugh in my face. GameStop is notorious for charging well above MSRP on these scarce Pokémon products. They had dozens of boxes of various sealed products, many of which were 50% above even unfair scalper prices, as they are literally laughing at potential customers and fans who would love to buy one product to enjoy. This "$300" Pokémon product they are selling is $69.99 MSRP. I get it, it's rare to find these products in the wild, but it would have been exciting to see these sealed products being restocked at any other fair retailer, here it just turned into frustration, at the unfairness of their pricing and the literal taunting by the employees. The whole experience was honestly insulting and sickening. Even after all this at this particular trip, my wife found a plushie she liked, and we decided to get it. When we were buying it, the manager, was doing the endless marketing spiel I mentioned above. The manager that taunted us earlier kept fondling the plushie and petting it, talking about how much he loved plushies and how much his family members loved plushies. (There is a long line behind us, but he kept going on and on about himself and caressing the plushie we were buying) The entire process of buying this item was incredibly uncomfortable and draining. I know all of this sounds harsh and if the employees are reading this, I don't think you are bad people. I encourage you to try to be more aware of how you are treating customers. This basically happens everytime we go into this store and I wish it was a better experience with fair prices. I have visited this store for many years and I always leave disappointed and frustrated. Please do better GameStop, I want this location to be a great place to shop. read more

We've been here a few times for Pokémon cards. We had a great experience and the employees were super helpful. We came and waiting for a drop and it went very smooth. Besides the fact that everything is expensive now. I believe you do get what you pay for. read more

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Shout out to Alex! I came for a controller but came home and saw it was the wrong one. I am not a typical gamer and thought there was only one for the Xbox-one S. Alex told me there are 2 s versions for the xbox which was helpful. I hope I didn't come across as rude, thank you again Alex for your kind customer service and knowledge! read more

Had many games for various platforms like Playstation, Xbox, and Nintendo, with many pre-owned and new consoles, games, and controllers! They also have Pokemon cards, merch for various games and brands like Hello Kitty, Kirby, Mario, FNaF, Pokemon, Minecraft, and more. The cashier helped me with buying a digital copy of Minecraft Bedrock and Java edition for PC, and they were friendly and helpful. The value was pretty good, only 29.99 +tax for two editions of Minecraft, which I will have fun playing! read more

The trade in value on games is a joke!! $5.00 to $10.00 difference between a used copy and a brand new copy.

I would give zero star if I could. I had a very bad experience this Black Friday morning. When I was waiting for my number to be called so I could go in. They were calling number 52, and my number was 53. While I was waiting an hour for my number to be called, a lot of people went out of the store, but the guard didn't let me go in. He explained that he already let many groups of people go in before me, so I had to wait for more people to get out, which I understand. However, there was a guy with number 45 showing up. He said that he was going out shopping and he came back. The guard said that he'll let that guy go in before me because his number is smaller, which I don't agree with him! I was waiting there for an hour. That guy already missed his turn for going shopping somewhere else. When he came back, the guard should tell him to take a new number, not let him go before me like that. Is it because he's White, and I'm ASIAN? A lot of people were waiting with me, they're not happy about it too. Some of them even wanted to talk to the manager, but the guard said his manager was busy at that time. This experience really ruined my shopping mood this Black Friday morning. I never ever want to come back and shop at this Gamestop store. I would rather go to Walmart or order Amazon. They have an even better deal for the new games. read more

I went here about a month ago to pick up Borderlands 3 a few weeks after it came out. 0 copies. Alright, understandable. Sometimes you may be short on inventory. Just came back to pick up a copy of Outer Worlds. Find it on shelf, bring it up. 0 copies. Feels like GameStop is no longer in the business of stocking and selling new games. read more

I was there yesterday doing my toy shopping, it was a great place and excellent service...thank you

Walked in with a friend with one goal in mind: Buy the $400 Dark Souls 3 Lord of Cinder figure. We politely state our intentions to buy it, and right away the woman working the counter gave us the most condescending look and said "You know it's 400 dollars right?" We brush it off because we aren't bitter 60 year olds, and she informs a male employee to get a ladder to get it. It's way up on the shelf (not our fault that's where you displayed it) and this man acts like it is such a monumental task and rudely asks "So are you guys gonna buy this or not? I don't want to take it down just for you to look at it." Again, we tell them we have the money to buy it and at this point I'm just wondering what crawled in their ass and died. I wanted to be petty and tell them we most likely make way more money than them and to stop acting like we are homeless in a Gucci store. I didn't because mama raised me better than that. Conclusion: The heavy set man who works there is a twat and I cancelled all my pre orders with them. Amazon Prime has 20% off new games and ships to your house same day of release! read more

I honestly would not buy my games anywhere else. They are always really helpful and even will check other stores to see if they have the game I want in stock if they so happen to not have it at this Gamestop. Another plus is the fact that everyone is so helpful, friendly and they know their shit. ;) read more

They never have anything I want. Now that I have said that. I can't say much else bad or good. I like odd ds games you wont find anywhere and I suppose the key is wont find, because I can't find them. They for sure don't have them. But they also don't have anything good for older games ever. I think all of their used stuff is over priced. Their used systems are silly over priced. That may not reflect on them however and be more of a company thing. With xbox systematically removing almost all of multiplayer from games you have to have multi system houses now. I just wish they had better in store choices and maybe even some old systems like Nintendo and sega. read more

Rude, uneducated workers. Don't know how to process a simple phone sale. Two times I've tried to sell a phone here and they tell me my device condition is "damaged" when it's in perfectly good condition. Thankfully, the Poulsbo GameStop store exists, and has processed my transactions that this garbage store denied me, with no hiccups or unprofessional nonsense, giving me full value. I also had an employee (the manager I think, huge guy with a beard) argue with the information on the CORPORATE GameStop website. The store is an awful mess. One star for their wonderful air conditioning, everything else is on par with boar feces. read more

I have been a pretty consistent GameStop customer for years now and I went to this one trade my Xbox 360 for instore credit to get a new game. I was met with a rude customer service and a trade in program that makes it near impossible to get anywhere close to a fair value on the trade in. Due to a scratch on the controller the Xbox value went from $20 to $1.50.... and the sale associate was a total jerk about it. Would not reccomend going to this one and considering going else were to shop in the future. read more

Just stood in line for 4 hours at your Silverdale location in the freezing cold and pouring down rain, took 4 hours of leave from work to be able to pre-order the new Xbox; they only had 10 copies available, and I was tenth in line, but when they came out at 8 instead of offering the bundle to each person in line as they were pre-ordering, they offered it to everyone in the line right away, and since someone happened to walk up behind me right at 8am, and they opted to take the bundle; so they essentially gave away my copy to the person that was there for 5 seconds while I was there for 4 HOURS! read more

I am a straight tech geek and Game Stop as small as it is has that home feeling of service, the service is great always ask can we help you and so on. They can be busy because of rowdy people asking questions that often is so simple to answer that it makes one wonder did you read the back of the game or did you read the sign. Beyond that top notch place for a small place. read more

The employees here are always super helpful and knowledgeable. I called in to check if they had a copy of no mans sky and they were able to put there last copy on hold for me and informed me that trading in towards that game would give me an extra 20% trade in value. Walked out with a new game and pro membership for $30! read more

When you have a hobby that you're really into, you learn the local shops that cater to that demand. I've been to just about every store that carries video games in the three closest cities to me, and this is by far my favorite. I know or recognize most of the staff, I can call them up and have them hold things for me if I'm going to pop out on my lunch break or after I get unlazy on the weekends, the people I talk to always know what they're talking about. I love it. This is the store to end all stores in my book. If they'd let me pitch a tent in their back room, I'd live there. read more

Very organized. Its also quick and easy to buy games and employees help when you need it.

While I have never been into this particular Gamestop, I have nothing but nice things to say about the help the young lady gave me when I called in thinking I had ruined my grandsons PS3. She asked me a few questions, assured me that I hadn't wrecked the system and, after following her directions, had it up and running again in less than 3 minutes. A less scrupulous person could easily have convinced me that it would cost more to fix the problem than the system is worth and tried talking me into buying a used/refurbished system. read more