Joe is a professional in his line of work. He delivers efficient and quality results. He is our…read morego-to for gadgets.

I needed a soldered in fuse replaced on a circuit board. He communicated well through the entire…read moreprocess. Picked the part up at my house and dropped it off all while I was at work. He sent videos and pictures of the work and testing before he dropped it off. He even followed up later on to make sure everything went well. Would absolutely use his services again! Pricing was more than reasonable for the service provided. Thank you!

My gaming computer I built just last year was having an infinite reboot loop and would only arrive…read moreto the windows login screen every 30-40 attempts. I brought it in here to help troubleshoot and diagnose, since it could've been the RAM, CPU, NVME SSD, or windows corrupted files. They were able to diagnose and pinpoint the causes and issues pretty quickly, and offered me several solutions to quickly be up and running with minimal downtime. I went with the 0 downtime option while I warranty claim the faulty part (NVME drive went bad but it has 4 years left on warranty). It's so good to meet fellow pc enthusiasts and I will be coming here for any future repairs or services!

I highly recommend these guys. They took my very slow computer…read more and made it very fast. They said they would and they did it! They got it done in one day. I have other computers that need their help, I will be having them fixed by these guys. The cost was exactly what they quoted and much less than I thought it would be.

Set up under warranty by appliance company and he did not show up or call. Would give zero stars…read moreif that was an option.

Like everyone else said, if I could give 0 stars I would. This jerk came out for "diagnostics" with…read moreno problem and took our check with no problem and said he would order the parts and call when they were in. Fast forward a week or so..... He lied saying he "has the order but has to sort through everything". Another few days, he says the exact same thing. Now he won't even answer or return calls. How is this guy not in jail!?

Edit: HARASSMENT! (With PROOF) This business is harassing me on social media because of my 1 star…read morereview! I attached a SCREEN RECORDING and screenshots for proof! This happened just hours after I posted the negative reviews on google and yelp. Account harassing me: IG username: marleneespacio Only following ONE PERSON... phone factory! Commenting heinous and disturbing messages under my IG photos! SCREEN GLITCH PROOF ATTACHED. Pay very close attention to the screen recordings. I slowed them wayyyy down so you can see how when I press a letter (which becomes dark upon pressing), and what pops up in the text box doesn't always match. What you press on my screen does not register and acts like you pressed somewhere else entirely, or duplicates your action. I also screen recorded the capcut editing app unable to function and scroll, rather spastically twitches and becomes unresponsive to my touch. These are just examples of what I'm experiencing with my phone screen as a whole. Original Review: Dishonest, scammer business. I had a terrible experience here. I came in with a cracked iPhone screen and was offered a $150 aftermarket screen replacement. After the replacement, the phone screen seemed to work fine initially, but later that afternoon my phone started glitching--bright fuzzy screen flashes, lagging, texting and scrolling issues and unresponsive apps. It became nearly unusable off and on. My entire life and career is in my phone, being that I'm a content creator and commercial realtor. It has made my work extremely difficult and frustrating. I purchased on a Saturday, Sunday they were closed, and I called them Monday to address the issue. Phone Factory acted angry and defensive with me (and even YELLED), like I have an ulterior motive and am causing them problems although I benefit NOTHING from returning a defective phone screen?? I still have to purchase a new screen..... it's not my fault the phone screen is defective... this is basic customer service. I was told there was a 30-day warranty on my purchased screen at time of purchase, but when I called, Sam lied to me and told me there was only a 2-day warranty and I couldn't bring it in although I was originally told 30 days. Then the manager later confirmed it was a 30 day warranty after all. I wanted to email screen recording proof of the glitching to the manager, but he refused and said I had to come in person. I explained to him it's a 2-hour drive round trip and I rather not drive all the way out there to show him screen recordings unless we also reach an agreement so I can also switch the screen if I'm to drive all the way there. I felt he was making it unnecessarily difficult. They offered to apply the $150 toward an original Apple screen, but refused any kind of exchange, return, or warranty on the new screen. I felt uncomfortable purchasing another phone screen from them without an exchange or return warranty after I already purchased a defective phone screen from them and have been treated cruelly over a PHONE SCREEN. I said, "I must have an exchange or return option on the new Apple screen, which shouldn't be a problem since it will be a quality screen, right?" He refused. Now, I have to eat the $150 I spent on this after-market screen and go pay full price for a new Apple screen because I won't buy another phone screen without a warranty from this business. I'm completely disappointed by the lack of transparency, poor product quality, and customer service. Save your money and go somewhere reputable. I now have to pay even more to fix what they messed up. There is good reason why they don't get much business. Don't risk it. If you have any issues they will treat you terribly.

Did a great repair on my Samsung S23. Replaced the battery and defective front screen. Very…read morecourteous and professional staff.

Always good service. I have an amp now that needs work. Are they still around? I've tried calling…read morebut they don't answer. I live in Sequim so don't want to drive over if they're not there. If anyone responds to you these reviews please let me know. Thanks. Bruce Mason

I read the other reviews and went in with that on my mind. I did not have a bad experience bringing…read moremy amp here. It was around the holidays and I did not expect to get my amp back until the new year. They fixed it in two weeks; before the year's end! I am super pleased at the work Steve and company did. My amp is up and running great.

great service, easy and great price. Didn't even have to leave my neighborhood, it was so handyread more

I highly recommend. Very kind and informed. repaired my broken phone screen in under one hour with…read morea warranty. it's so convenient that they can come to you so you aren't stranded somewhere without your phone.

Our 2.5 year old ($1344) Samsung 55" OLED TV failed to power up on the night of the Super bowl so…read morewe ended up watching TV in our bedroom. The next day, I tried every troubleshooting suggestion I could find and it would just not power up. It had been fully operational 15 minutes previously. I called Nortech late in the day, around 4PM to schedule an appointment and to my surprise, I was told a technician could be there in 30 minutes. The visit would be $185. I had a bad feeling that I had lost a power supply board but I wanted to know for sure. The technician arrived as promised. He was on his way home to Federal way. He did the same checking as I had done and confirmed that it was the power supply. He told me this was a common failure and that the repair would be $795 but they would ahve to order parts. It would require the TV being dismounted from the wall mount. I decided to buy a new TV instead and he agreed with the logic of that decision. I bought another Samsung 55" OLED (still highly rated) for less than the cost of the repairs. The Nortech technician was courteous and professional.

We recently had a problem with our Kitchen Aid Dishwasher…read more I contacted Kitchen Aid and they weren't very helpful since the Dishwasher was out of warranty. We contacted Nortec Appliance Repair. They came out to our house within a couple of days of our phone call and arrived on time. They knew exactly how to handle our situation The company is very knowledgeable, efficient and professional. I highly recommend Nortec Appliance Repair. I would rate the company a 10 out of 10 in all categories. Tracy G: Seattle (Magnolia)

Yo! My mom had an iPhone 6 not turning on for over a year now. She was so disappointed she couldn't…read moresee the pictures of the family and everything else she had saved on the phone. We didn't know where to go but then found out about reconnect repair in tacoma mall. They just opened up but these guys went the extra mile to fix the iPhone. They replaced the charging port but the phone still didn't turn on, then they did more research and fixed the issue but the price never went up even though they did double the work. My mom is now happy the iPhone works. thank you for the great service guys! Even my buddy who works at apple told me that the apple store in the mall refers customers to reconnect repair if apple technicians can't fix the issue. Now that's gotta mean something, these guys know what they're doing!

Unfortunately we all been there before where we had a drunken night and accidentally drop our…read moreiphone and the screen cracks. They can easily fix your phone screen here, quick and best price around, compared to Apple stores. I was searching online and happened to find this place. I would definitely recommend my family and friends to go here if they had any phone issues.

Great communication, fair price, prompt return of device. Very friendly and helpful. We will use…read moreagain if we ever need a repair

I was so pleased with my transaction from start to finish. I sent a message by text that was…read moreresponded to very quickly went next day. Pulled up to owners home (hone based) texted I had arrived (no appointment) came out spoke to me and he already knew I needed cracked screen replaced, within 30 min phone was done. It was less than 30 but close. Paid by card and was on my home. Owner was knowledgeable, professional. He even put a new screensaver on for me. I was very pleased with my service and highly recommend the service.