I was having an issue with not being able to hear clearly through my iPhone 13. I took my phone in…read morethere without an appointment and they saw me right away. Took my phone in the back without hesitation and said I'll take a look at it. A couple minutes later, he brought me back the phone, tested it and it was just like a brand new phone! very clear. I asked them How much do I owe you? He said don't worry about it. It's on the house. How can you not like these guys?

Fixed my iPhone 11 screen. Saved me a trip to Tacoma Mall Apple Store. Good service, personable…read moretechnician. $50 cheaper than apple store repair.

Laptop battery needed changing. Ordered a new one but couldn't get the last screw holding in the…read morebattery holder. Geek squad unable to help, sent me here. These guys able to remove battery holder, then replaced my new battery, and put everything back together. Including replacing the 2 problematic screws!!! My GO TO place!!

I brought my iPad to the fix because it wouldn't hold a charge . He said they ordered a part but…read morethey didn't. I think they used one from a different iPad that they found, or they said they fixed it and didn't fix it at all. . Don't put faulty parts into an iPad, I took it to Best Buy and they put it under a microscope and saw it had a bent pin, they couldn't fix it so they suggested another company , I did take it to them, and they are fixing it. Also, with the company the fix, make sure you ,give out receipts, write up what you're doing and hand it to the customer, just don't take their iPhone , iPad, whatever you're fixing for the customer And not give them proof that you took it from them, and you ask for money upfront for something you haven't even done.

I can't recommend this business highly enough. I've had my cell phone screen replaced and taken my…read morelaptop in 3 different times for 3 different issues. Each time the help I received was courteous and as quick as possible. Above all, I appreciate their honesty and commitment to getting their customers the best service and prices available. Definitely my go-to for all my tech needs!

Great service. Definitely recommend this place. I will be coming back here for future repairs now…read more Thanks for your help.

Friendly phone sales experts that are happy to assist you with your smart phone needs in…read moreSilverdale, Washington. Stop by The Trails shopping center for a great selection of iPhones and Samsung Galaxy series phones. Lots of phone cases to choose from as well as air buds and pods. Located near Chipotle. Sean does a great job! Let him help you with all your questions.

Very unhappy with our service at this location. They promised to lower our regular bill with a "new…read morepromotion" since it had been so long since our last up grade, but in realty they increased our bill over $230 dollars per month. Only $35 of that was the activation charge (which they said we could call and asked to be waived-Also not true.)

Great store everyone there knows how to help very friendly. They listened to me and helped me fix…read morethe problem with my phone

I tried to use my promotional card to buy first gen AirPods and the sales guy talked up the second…read moregeneration vs. the first. I said ok, I'll buy two sets. Oops, don't have any. I asked him to check with The Trails store. He tells me they don't share the same inventory. Duh. I wanted him to call them like most good salespeople do and he tells me I should call them and asked if I needed their number (mind you he's holding a store tablet). Exasperated, I answer sure and he proceeds to tell me to use google on my phone and look them up for their number. Really? That would have never occurred to me. ‍ Good grief, why bother offering to help me at this point.

I just left the store the guys seem ok and they had good service. Make sure you get a price before…read morepurchase because they tend to over charge you on how they view you.

AV Mall location. Awful, deceptive service. They charged my young adult daughter over $300 for a…read morebattery replacement in a iPhone 11 without disclosing the price beforehand. There was also no price list in the store that we could visibly see. I went there to try and get justification. I argued that I know we're paying a little bit more for the convenience of being close, but Apple only charges about $89 and I didn't understand the huge price difference. He blamed it on my daughter for not asking about the price first. Continually talked over us while trying to dispute. He criticized her by telling her she should take better care of her phone (In my opinion, she's done a fantastic job taking care of her phone considering it's 6 years old and took this long to need a repair). He tried to make it all better by offering her a phone case for free. We declined and filed a complaint with Mall Management. He took advantage of a naïve young lady. Very predatory and very condescending. I'm not typically one to leave reviews, but this shady service was over the top. I'm hoping my review helps at least one person from getting taken advantage of. Negative 10 stars. FYI-There's a jewelry store a few doors down that said they would've changed the battery for $65.

Kyle was the man yesterday! We went in to transfer data from an old iPad to a brand new one. It…read moretook a bit of time to accomplish this process due to needing to update the software on the new iPad and ensuring that there was at least a 20% charge. After that, the process was seamless. Kyle did a fantastic job, not only taking care of us and keeping us updated at every step, but also assisting several other customers with their cellular needs. He had a calm, yet confident, skilled demeanor. T-mobile has current specials for new or current customers. I highly recommend this store if you are looking for the newest versions of the iPhone 17 and iPads.

I updated my phone plan using the phone customer service and was told to visit a Store to verify my…read moreage. I went to the store and waited well over an hour to be helped. I was in a queue and waiting my turn. There were only 2 clerks. One of the clerks was transferring data from one phone to a new phone. Which to me is an opportunity to multi-task. The clerk did multi-task with someone who came in more that 45 minutes after me and then finally after another 20 minutes asked if he could help. Everyone was very nice and did help me with what I needed. I just think there was a missed opportunity to help multiple customers more quickly.

Terrible. Sales person said they would take care porting over all our devices and we would receive…read morea credit for the two phones we still owed for a contract with T-Mobile. We also were told we could get YouTube tv through our bill at a discount and a package with Max and two other streaming services. Turns out they did not port over two of the Apple Watches so we have still been getting billed from T mobile. Received one code for cost of phone contact but was buried in the myriad of junk email we get from them and they won't reissue. Never got YouTube tv to work and still can't get Max.. Little to know help. Store tells me to contact customer service and customer service tell me to contact store. I don't think there any honest business out there anymore . We left them 5 years ago for poor customer services.. After this contract is up i won't be fooled again

I entered the store at 8:03 picked up a phone I purchased and was added to the queue at 8:06. I…read morewaited 40 minutes only to have them serve someone who checked in after me. I asked the manger and he explained that I needed to go to the person who check me on in. That completely negates the waitlist that I was on. The manager, Namen, just dismissed my concerns. I continued to wait an additional 20 minutes while the person who came in after me was serviced. Poor reflection on Verizon. Namen could benefit from some basic customer service training.

Professional communication and service. Pricing was comparable or better for certain repairs to…read moreother places. I received a defective screen replacement initially and Chris took great care of me honoring the warranty having the defective screen replaced. The new screen has been fantastic and he even hooked me up with a screen protector I assume for a presumed inconvenience. I'm a patient person who doesn't 100% rely on their phone, so for me the extra time wasn't the end of the world. I'm glad it was made right and no issues after the defective screen was replaced. Would recommend if you want solid product.

The Gentleman that helped me fix the screen on my phone. Thank you! Check it. He knows what he's…read moredoing. He will fix your electronic devices and have it done at a reasonable time. His prices are legit but also depending what you need fixed. I recommend calling and asking for a quote for whatever it is you need fixing. & yes they take out cameras on your phone for you shipyard workers. Overall cool ass dude and great service.

Contemptuous treatment by a staff person. Worse than I've seen since Soviet Leningrad. Worse even…read morethan in Paris when Paris prided itself on being snobby. I'm unsophisticated about devices but a long term customer of the store with expensive data habits. Only complaints so far have been high cost and long waits at the store. I needed an accessory for my phone and dont know the model. I showed the phone to him and he said "No, YOU tell ME what phone it is. YOU bought it. YOU pay for it". I left, went to another store and got set up with what I needed quickly and courteously. Verizon just lost a long time customer.

Gabriel F, Richard K and Skylar L are so professional but also made the process of setting up new…read moreservice and buying a new phone fun. Customer service was excellent and overall I'd rate this the best experience I've ever had in wireless. Great job guys! And special shot out of Gabriel who assisted me personally.