My experience was very good. Kyle assisted me with some major phone issues. His patience and…read moreknowledge were excellent. He also helped me in the Verizon store in Park Ridge,il I hopefully will need to get a new phone in a few months and will go to see Kyle.

I moved my 4 cell phone service over from AT&T to Verizon. I was supposed to receive gift cards…read morefor what I owed on my AT&T phones which totaled $1,800. However, after 8 months, the gift cards have never arrived. Additionally, they promised a monthly bill of around $200 (which was billed the first month) and then it went up to $360 every month after. I've been trying to get this resolved for 8 months and the TCC rep tells me each month it's resolved, yet it's not. I've tried contacting the manager several times and she does not respond back to me. Extremely poor customer service and would recommend going to a Verizon owned store as TCC doesn't back up their commitments.

AT&T sucks...but Nicole is AMAZING! My phone had a software issue that couldn't be repaired and had…read moreto be replaced, but that doesn't mean Nicole didn't try her hardest. Nicole spent over an hour attempting to repair my phone and was delightful to talk to the entire time. She made a usually dreadful experience into something manageable through her expertise and wit. I wish more of these companies would hire humans to manage and assist customers instead of phone trees or AI. People like Nicole make all of the difference in customer service and life in general. Thank you for everything, Nicole! My phone is now replaced thanks to your help. If you need help with your device, just ask for Nicole at Park Ridge!

‼SCAM ALART!!!!‼…read more Please beware!!! We went to this location for new phones just under two years ago and have been paying for a line that doesn't exist! Some reason they set our plan up with an extra line that has no usage causing me to pay an extra $55 a month! Always double check your bill especially when you are set up on autopay! This location employs criminals!

Excellent customer service received on 9/1 and 9/2! I went in for different reasons and yesterday…read morefor sales, and Alvaro gave me exceptional and professional customer service both days! I am so happy we now have this T-mobile Experience store for all our customer concerns, sales, etc.! With our team of experts! A shout out to Enrique, Taj, Victor and Raquel! Everyone was busy but made sure to keep us updated and offered a bottle of water while waiting. Thank you! Once again, special Kudos and thanks to Alvaro! Added note: i want to also give a shout out and Kudos to Jaquelin who I spoke with today 9/4 and was very helpful and excellent customer service too!

I really dislike writing negative reviews as I know that most employees try really hard to take…read morecare of clients professionally. If there were a way to make this zero I would...but Eddie, one of the gentlemen working at the store, saved the day. Went to the store with a damaged phone. 800 number assured me that, given the damage, I could trade it in and upgrade...she also promised to document our conversation and that representation. She did not. Upon my arrival at the store and discussion with the very professional and helpful associate, he consulted with the manager ... who refused to accept the trade in. I spent the next 45 minutes talking (once again) to the 800 number, who took care of the manager's inappropriate and incorrect refusal, and documented it according to T-Mobile's written policy...and then waiting my turn to talk to Eddie again. IMPORTANT: the store is MASSIVELY understaffed -- it appeared that people were waiting for 30-45 minutes for the privilege of talking to someone. While he was a star and took care of me like a pro, the broader functioning of this store is embarrassing and should be categorically unacceptable to their headquarters. The manager's failure to adhere to policy was beyond astonishing. It should not take -- literally -- nearly three hours and a wrestling match to get a phone upgrade to which one is entitled and which one has been promised. I'll add as a note to T-Mobile that I have gotten the runaround at this location before, and virtually every time I have gone to a retail location to complete a transaction. Sigh. One star. Do not recommend. Consider your choice to go to this location very, very carefully.... Do it online if you can. Horrible experience. Worst of all worlds, in that I DID ultimately receive what I should have...but am still sufficiently furious to slam them online.

DO NOT USE VERIZON The worst provider and services!…read more Constant interruption and outage internet. Frustrated ex customer! I would put no star if that was the option And very rude agent in this location!

Can't say enough good things about the service at this location! Both times I've come in, there was…read moreno wait, the staff was extremely helpful and friendly. I worked with Manawell and Daniella and he helped to lower my monthly bill while also walking out with a new iPhone 17 and new ipad! Great experience!

Usually my "In store"and "call in" experiences are painful and leave me wanting to slit my wrists -…read morewith a dash of primal screaming. Unknowledgeable employees, confused, untrained, deceptive, provided conflicting packages, fear of being overcharged. Has given me anxiety just thinking about the interaction I typically experience. However, Yesterday I met Edwin, Asst. Manager at this location. He is what excellent customer service is all about!! He was clear, professional, informative, friendly, helpful, gave Great suggestions to this former Sprint customer (of 20+ years) and I'm saving some money. He was a delightful and has a great work ethic. Thank you Edwin and TMobile. I'd even do a commercial to support this positive experience!

Just wanna give a huge shoutout to Yesenia and Andrea, they both helped me out when my girlfriend…read moreand I switch from AT&T. They offered us great promotions, and walked us through the steps for everything. So if you're thinking about switching, I highly recommend asking for them!

The owner is very helpful and kind. There are Android and iPhones. The cell service is Metro by…read moreT-Mobile. He is also fluent in Spanish! Parking is easy.

Less than one. It was the day I went to ask for something really simple. Well i went into the store…read morefirst, but the person who followed me got the first assist and nobody saying anything to me ,i just stood and waited for 30 minutes. After 30 minutes, I was assisted by a man with white hair and glasses this man didn't give me a clean answer to the question I asked,he was very irritable, and he was a very cluttered person NOT PROFESSIONAL AT ALL!! This place located at the JoongBoo plaza.

Really great service. I drove out of my way to buy a phone at THIS store because it had the best…read morereviews! Once I got there I could see why! So glad I went! The employees especially Edward, were so hospitable and kind! They helped guide me in making the purchase that best suited me. They were very knowledgeable and informative, which is what I needed. They helped me consider all my options with no pressure and they were very patient. I really feel like they went above and beyond and made me feel that I mattered as a customer. I felt that all my needs were met, and I was highly satisfied. I would highly recommend !

This is why I left ATT for Pure Talk. ATT treats its customers like dogs - even though I had been…read morewith them for 20+ years. I've been to this store twice. the first time they told me I would be credited for my old phone which I paid off when upgrading. It never was credited to my account. had to call customer service and they said it wasn't paid off. I had to dig up my old bank records to show the payment. Second time was to close my account. The guy who came up to help me wasn't interested in anything I had to say. I simply wanted to confirm the closure and see if I could pay my balance in the store. He literally just said, "nah your account is closed" and then just walked away. classic ATT customer service!

What a decline. New staff that did a horrible job transferring my old phone to my new one. Not…read moreknowledgeable Also has yet to set up our autopay that is supposed to discount the bill $40, Avoid

Terrible experiance! No manager on the site, unable to speak with any one other than sales rep that…read morehad no clue how to help me. Different quo given by sales rep, different reflected on my account. Unable to return phone that was ship to that store but no longer wanted. Sales rep refused to conn me with someone manager.

Very solid and reliable iPhone support. Timely solutions. Good service. Handles all computer…read moreproducts.

Just stopped there, place is closed I guess out of…read morebusiness. Went here a few times always good service. Must be to much competition. To bad. Good service.