AT&T sucks...but Nicole is AMAZING! My phone had a software issue that couldn't be repaired and had…read moreto be replaced, but that doesn't mean Nicole didn't try her hardest. Nicole spent over an hour attempting to repair my phone and was delightful to talk to the entire time. She made a usually dreadful experience into something manageable through her expertise and wit. I wish more of these companies would hire humans to manage and assist customers instead of phone trees or AI. People like Nicole make all of the difference in customer service and life in general. Thank you for everything, Nicole! My phone is now replaced thanks to your help. If you need help with your device, just ask for Nicole at Park Ridge!

‼SCAM ALART!!!!‼…read more Please beware!!! We went to this location for new phones just under two years ago and have been paying for a line that doesn't exist! Some reason they set our plan up with an extra line that has no usage causing me to pay an extra $55 a month! Always double check your bill especially when you are set up on autopay! This location employs criminals!

I really dislike writing negative reviews as I know that most employees try really hard to take…read morecare of clients professionally. If there were a way to make this zero I would...but Eddie, one of the gentlemen working at the store, saved the day. Went to the store with a damaged phone. 800 number assured me that, given the damage, I could trade it in and upgrade...she also promised to document our conversation and that representation. She did not. Upon my arrival at the store and discussion with the very professional and helpful associate, he consulted with the manager ... who refused to accept the trade in. I spent the next 45 minutes talking (once again) to the 800 number, who took care of the manager's inappropriate and incorrect refusal, and documented it according to T-Mobile's written policy...and then waiting my turn to talk to Eddie again. IMPORTANT: the store is MASSIVELY understaffed -- it appeared that people were waiting for 30-45 minutes for the privilege of talking to someone. While he was a star and took care of me like a pro, the broader functioning of this store is embarrassing and should be categorically unacceptable to their headquarters. The manager's failure to adhere to policy was beyond astonishing. It should not take -- literally -- nearly three hours and a wrestling match to get a phone upgrade to which one is entitled and which one has been promised. I'll add as a note to T-Mobile that I have gotten the runaround at this location before, and virtually every time I have gone to a retail location to complete a transaction. Sigh. One star. Do not recommend. Consider your choice to go to this location very, very carefully.... Do it online if you can. Horrible experience. Worst of all worlds, in that I DID ultimately receive what I should have...but am still sufficiently furious to slam them online.

Customer service here is AA++ "I want to give a big shoutout…read moreto the incredibly helpful staff who assisted me on 10/1/24. I had purchased an iPhone 16 Pro Max online and brought it in for help with the transfer and a few other questions. Even though I arrived at 7pm, knowing they were closing at 8pm, they stayed late to make sure everything was taken care of. By the time I left, my phone was up and running perfectly. I'm always impressed by how helpful and accommodating they are every time I visit!" First time it was Anthony , yesterday was Reno and Umar. There was another guy who was helping another customer but was fantastic how he was interacting with other customers. A****.

Had an experience with this store and their manager Paul that started off a little rocky, but…read moreluckily cooler heads prevailed and things got worked out. Misunderstandings happen and I admit I was a little emotional at first. Someone from Verizon reached out too and was very nice. My mother and I will be visiting this store soon for her new iPhone

DO NOT USE VERIZON The worst provider and services!…read more Constant interruption and outage internet. Frustrated ex customer! I would put no star if that was the option And very rude agent in this location!

Usually my "In store"and "call in" experiences are painful and leave me wanting to slit my wrists -…read morewith a dash of primal screaming. Unknowledgeable employees, confused, untrained, deceptive, provided conflicting packages, fear of being overcharged. Has given me anxiety just thinking about the interaction I typically experience. However, Yesterday I met Edwin, Asst. Manager at this location. He is what excellent customer service is all about!! He was clear, professional, informative, friendly, helpful, gave Great suggestions to this former Sprint customer (of 20+ years) and I'm saving some money. He was a delightful and has a great work ethic. Thank you Edwin and TMobile. I'd even do a commercial to support this positive experience!

Just wanna give a huge shoutout to Yesenia and Andrea, they both helped me out when my girlfriend…read moreand I switch from AT&T. They offered us great promotions, and walked us through the steps for everything. So if you're thinking about switching, I highly recommend asking for them!

I had the best experience at this T-mobile location. Dezirae, store manager, came through for us…read morewhen time was not in our favor. Her customer service and attention to detail was much appreciated. She knew how to get the job done, and am so grateful. A shout out to Alan who was great with transferring the data and making us feel confident that he knew his work well (which he did!). Thank you!

From the owner: Visit the T-Mobile store in Niles and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 239 Golf Mill Ctr Spc 278 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Really great service. I drove out of my way to buy a phone at THIS store because it had the best…read morereviews! Once I got there I could see why! So glad I went! The employees especially Edward, were so hospitable and kind! They helped guide me in making the purchase that best suited me. They were very knowledgeable and informative, which is what I needed. They helped me consider all my options with no pressure and they were very patient. I really feel like they went above and beyond and made me feel that I mattered as a customer. I felt that all my needs were met, and I was highly satisfied. I would highly recommend !

This is why I left ATT for Pure Talk. ATT treats its customers like dogs - even though I had been…read morewith them for 20+ years. I've been to this store twice. the first time they told me I would be credited for my old phone which I paid off when upgrading. It never was credited to my account. had to call customer service and they said it wasn't paid off. I had to dig up my old bank records to show the payment. Second time was to close my account. The guy who came up to help me wasn't interested in anything I had to say. I simply wanted to confirm the closure and see if I could pay my balance in the store. He literally just said, "nah your account is closed" and then just walked away. classic ATT customer service!

The new leadership at this store has done wonders for customer service thank you this is now the…read moremost helpful att around

What a decline. New staff that did a horrible job transferring my old phone to my new one. Not…read moreknowledgeable Also has yet to set up our autopay that is supposed to discount the bill $40, Avoid