Amazing Customer Service! This was my best experience ever at a Verizon store. The salesperson…read morewas extremely helpful and even though I had to wait 30-45 min., what do they expect by putting one person in a store? Well the fact is that this person was able to get through a Mother buying her daughter her first phone, then he dealt with a couple that he was trying to save money for but they said they absolutely "needed" the iPhone 16 Pro when they both had iPhone 15 pros. I love the fact that he said to them "you will be paying for your old phones while paying for your new phones" and he didn't seem at all like he was thinking what I was - which was "why? and what world are you in that you need the latest iPhone at all times"- but alas I am a curmudgeon when it comes to waste somewhat so that is my problem and the way he treated everyone was excellent! He didn't make them feel stupid for wanting the latest tech and he wasn't pushy - as a matter of fact the only thing he mentioned was that he just wanted to make sure they were aware that they would be raising their bill by X amount a month. Then it was my turn and he apologized profusely for having me wait - which I had expected - any time you go into a cell phone store I expect at least a 30 - 60 min wait time (unless it is a genius bar appointment - at which time you will wait over 11/2 hours (at least the one in old orchard)- and this is when I had an appointment lol. So yes go to this Verizon above all if you want to get a good deal and a sales associate who will get you it - you have found the right place.

Thank you Jamie! When apple was not helpful, Jamie was. She was so patient and helpful. Next time…read moreI'm getting a new phone, I'm going to verizon directly.

Walked in with a dead phone, walked out with a working phone, 40 minutes. Edgar is super…read more Customer oriented, friendly and obviously talented. Turned out to be a dead battery on my iPhone 11 which I only use for 2 months once a year. Fair / reasonable price. Working great. Very happy!!

In the middle of a family emergency, I dropped my phone and the screen fractured and went black. I…read moreremembered there was a phone repair shop in a nearby mall. As a walk in customer, they took care of me quickly, which was imperative due to my family texting me from the hospital. (With a black screen, I was not even able to take a call.) Repair was done well despite the pressed time. Highly recommend!

Hey! This used to be Tide Cleaner's. Remember that! They used to have one on Maple St. Now there…read moreback but with a different operator. This an "Authorized Dealer" not corporate. This doesn't have a kiosk unlike the corporate stores because it's an A.D. I paid my bill. The staff and service are verizonriffic.

Amanda , the store manager, was extremely helpful and walked me through many pricing options !…read more Within 20 minutes I had my new phone!

I've been collecting used batteries to recycle. As it turns out, I needed special batteries for my…read morecar's key fob and I knew where to go. Rather than wait for an online delivery, I knew that B+ had to have it. Turns out they did, and i immediately replaced the batteries in the fob (after first finding a screwdriver to open the cover). I also bought a case of AA batteries (on sale) and recycled a box of batteries.

These places are convenient, but they can't change most car key fob batteries, and they are erratic…read moreabout honoring their lifetime battery deals. The service here is a bit better than average for Batterieses Plus, if that's how to pluralize them. They do have some cool flashlights, I got one that I of course don't need. I have a flashlight problem, I admit.

Amazing place to bring your electronics for repair and upgrades. My Samsung A32 had a completely…read moresmashed screen. I couldn't even unlock the device. I was really worked I needed to buy a new device. The Owner of V Fix, Vinod, told me not to worry and had the screen and exterior bezel completely fixed in less than 2 hrs while I waited and shopped at Old Orchard. He even put a new screen protector on, all for under $100. My phone looks and operates like brand new. I should be able to trade it in once I'm eligible for a free upgrade with T-Mobile. I'm really happy. They also sell cases, chargers, cords, etc. They perform the following services: - Glass and Digitizer Replacement - Home Button Repair - LCD Replacement - Speaker Repair - Jailbreak - Carrier Unlock - ipod Touch glass - Water Damage Remediation - Glass for any phone, tablet - Laptop repair - Recycling Services. Ask for Vinod: 847-674-4504

I have used V Fix on 3 different occasions. Twice to replace a cracked iPhone screen on the same…read moreiPhone and once to fix broken hinges on a flip laptop computer. The iPhone screen replacement wax extremely quick 15 minutes both times and the price was much lower than what I was quoted at the apple store; however the screen is generic and it will differ a little but the phone will be functional. Both times the wife of the owner was so nice and gave me a free screen protector. The laptop hinge issue fix was ok but the time was extremely long as the owner was ordering parts and there was a wait. I think more communication would have gone a long way. All in all I would recommend V fix for a quick iPhone fix.

Excellent, Brand-New Phones and Great Customer Service. I love this place for their…read moreprofessionalism....

VIP level of service! I, like others, made the mistake of dropping my iPhone without a case…read moreprotector. The back glass shattered into several pieces, so it had to be replaced. Apple quoted over $350 and required me to go to a local store, schedule an appointment, and wait for the repair. I could not interface with anyone at Apple, but had to click through multiple links. Meanwhile, I called New Era, and they messaged me back immediately, saying they would look into my request. They offered me a time that worked for MY schedule (within their working hours) and quoted $100 less than Apple. In addition, they offer pickup and drop-off! The owner messaged me himself and came to pick up my phone so I could keep my work-from-home meeting. Within an hour, I was at the store picking up my phone. Case repaired and no hidden fees, just the agreed-upon price! I would definitely use New Era again, but hopefully not too soon....

I had the misfortune of requiring a major screen repair on my phone after a fight broke out at a…read moreevent I was at. My phone was knocked off a table and landed straight on marble screen side down. There was total darkness on the screen as well as in my life. While I am not glued to my phone on social media, like most people, I do it a lot for making reservations, Yelp check-ins, emails and text messages to a few people. I do have a second phone, so all was completely loss, but this was my primary phone. As it was a Friday night, I reached out to a few places on Yelp and New Era was the only place that responded right away. The Doctor and I were scheduled to leave town the following week and I was trying to get the phone repair ASAP to take with me. Juan was very responsive and took care of me right away. The repair looked amazing with the screen working as intended. Unfortunately the damage was not just with the screen, but far more extensive than initally thought. Not sure what happened during that fall, but the phone would not stay connected to network, even though my second phone as well as The Doctor/Queen's were fine. I ended up needing another phone, which was needed as I wanted something smaller for going into my smaller Louis Vuittons. But the work that Juan did was amazing and fast, and the price was just right. I am going to take in my HP for a rehaul, just haven't had the time to do so yet. But I will be taking it as well as some other ones in for additional memory, etc. to improve the performance.