I have a Samsung Galaxy S10. My toddler knocked it out of my hand one day and the LCD was damaged, although it was still functioning normally. I was dealing with it for a while until I was unable to wake it up from sleep mode by double-tapping the screen, and even pressing the power button didn't turn it on. It would only wake up if it was being charged. Needless to say, that got annoying pretty quickly. I called around to multiple places around me and Asurion was by far the most affordable, and they even have a $10 off discount if you go to their website. I dropped it off around 4:30pm on a Thursday and they said they'd have to keep it overnight (if you go in before 1pm you're more likely to have same-day service). I explained the situation and the tech looked it over and gave me all the information I wanted to know. She said it would likely be ready for pick-up around 1-2pm the next day, and lo and behold, I got the email notification around 1pm the next day that it was ready. I go to pick it up and everything's looking great and working great, and they even put a new screen protector on. The entire experience was straightforward, hassle-less, and quick, and they have a 1-year warranty on their work. I am a satisfied customer who will be coming back again for any tech repair needs! Thanks a lot! read more

kind of high priced, they want $60.00 just to look at my computer. If they can fix the 60.00 goes to the repair if they can't fix it, they still got 60.00 dollars off you. plus, they told me my computer repair will cost anywhere from 250.00 up to 500.00 .. I got my computer fixed somewhere else for 100.00 look around they are not the only ones that fix computers plus their location is almost impossible to park unless you use the underground parking which is not so great either. read more

Came last week Saturday 7/25/26, I entered the store to fix a screen, they tell me it's 160, no problem paying it. But when I came a week later for the parts that was ordered to drop my phone , they tell me they can't do it because I carry a different provider and had to wait 3-4 weeks. I don't understand why that wouldn't be a question they ask the first time when you come into the shop? I wasted time coming back and forth to be told no. I was also told they were gonna call when the parts came but they never called, I had to call myself to confirm they had it. They confirmed they did but they never verified or asked what carrier once again. WASTE OF TIME read more

First of the all, everyone there is extremely helped. I've repeatedly stopped in and every time I save a lot of money and avoided huge headaches. They've fixed old iphones and computer for me in a timely manner. I've made appointments but if they have time they'll fix your electronics as a walk-in. 100% recommended read more

Will not return. Had my sons iPad screen fixed, when I dropped it off the owner asked if I wanted the ports cleaned for half off, when I said what would be the total with that, he quoted $149, since my 8 year old was paying for it. When I picked up the ipad today and they said $184. I related to the guy that I was quoted $149, I would have said no to $184. He talk to the other who then gave me a $10 coupon. Very disappointed. I do not recommend, there are so many other places to go who won't rip you off. read more

I had an issue with my Xbox and took it here for review/fix/evaluation with specific criteria to reproduce the error. They took it on a Wednesday and gave it back Friday, saying they were unable to fix it. They told me the issue was happening because I had "power save" on and to turn it off. I've used that setting for the entire time I've had the Xbox with no issues. Felt very gaslit by the tech who I spoke to. After I left a 1-star google review detailing this experience, the owner called and harassed me, demanding I take down my review because it "just wasn't fair". I offered to pay the diagnostic fee for the time they spent, since he mentioned it three separate times. He refused and got irate. After the call, I included these details in my original review, and he updated his reply to state that I accused him of "being a bad business" and "trying to rip me off", even though I never said these things and three times offered to pay the diagnostic fee since they "did all that work for FREE", and he refused and said he would only be happy if I removed my review. I would strongly recommend staying clear of this business based on how the owner responded to this situation. Instead of asking if he could help or get the review rating up, he told me he was having a "shit day because of my review" right off the bat and then proceeded to attack my character and say that "I was in the wrong." Not quite. I think the reaction here speaks volumes. I've worked with hundreds, if not thousands of businesses and have left almost 100 reviews for businesses on Google (maybe that's why bro is so mad), and when I've had poor experiences in the past and left a bad review, the company called and apologized and asked how they could fix it. In every single situation, I updated my review because the company seemed to care about actually fixing the issue. When you call a customer to attack them and then try to slander them online with false claims and fake quotes? That screams unprofessional to me. So yeah at this point, I guess your accusation of saying you're a "bad business" could apply here. However, I won't say it's a bad business, just a horrible owner. read more

Great service and professional staff. They repaired my Pixel 4a phone and it's working better than ever. Reasonably priced and far better than having to buy another phone. Certified Google parts and service. Sadiq is the best!! read more

Very friendly knowledgeable and took great care of my device. Special shoutout to Kyle and Yara. read more

They broke the bottom of my computer and told me it was no big deal! They put my computer on the ground outside in the sun. He is not worthy of anybody's business! No one should think they can sic the police on another person in an effort to use their privileges to get their way instead of use professional business tools to make amends. Co-owner Kyle called me a liar when I stated the truth, says He feels threatened by my presence, call the police, takes my computer that he was meant to work on places it outside on the ground, tries to make me believe I'm breaking a federal law by videotaping myself inside of his store, places himself in my video of his own accord. The truth is that he wanted me to take what he decided he was going to give me and to shut up about it. https://www.youtube.com/watch?v=SmzqVDHqE1g https://www.youtube.com/watch?v=M18oAOw15Gw Kyle Burg opts to weaponizes his privilege to get his way, instead of using appropriate business skills. Giving your money to him is supporting bigotry. I was never irrational. Watch the videos. If he cared for his craft of working on computers he would never disrespect a device to place it on the ground in the sun. I have no problem that this shop doesn't have the expertise to fix motherboards. I didn't want any further work done, but I shouldn't be told to accept the fact that I got my device back in worse condition then when I placed it in their care. Watch as he tries to twist the law and intimidate me by saying I'm committing a federal crime. Which the police told him he was totally in the wrong about. Spill damage was from an old job his shop worked on and was not the issue. Kyle is trying to paint a picture. He had 1 person in the queue while he attempted to sic police on me. He did not once go to the back to see if the broken piece was in the back at a work station, with the tech, etc. My device is in tip top condition, even after the years I have cared and loved it. I've posted a picture of it from 9/9/20. It's a working computer, one of many lies in his comment. Kyle never tried to have a civil conversation. We spoke for 2 min then he put my device outside. He did this bc I took my phone out to take a picture of the damage to the bottom of the device. Kyle was mad that I would stand up for myself and not simply take what he deemed I deserved. He used the police as his personal security instead of mature resolution. I never once raised my arm except to hold my phone. I never demanded or requested anything. I asked him if his behavior was what he wanted me to give ppl feedback about. He said it didn't matter bc I didn't have but '6 followers'. I don't use Instagram. The police didn't correct me, they corrected his lies about the law. read more

uBreakiFix by Asurion - Broke on of the bottom feet off my computer & left it outside in the sun - Electronics Repair Near Me - Niles, Illinois

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Super friendly and helpful. I brought my switch in after spilling coffee on it and they did everything they could to fix it.

Awesome service & quality! Well done! Will definitely be back & recommend this shop! My new go-to for all my electronics!!

Updated review 7/5/2020 review changed to 4 stars. Kyle was helpful and friendly. He helped me save a trip (apparently the issue with my Google Pixel 4xl's battery is a motherboard issue and needs to be sent back to Google). Note that due to the pandemic, the Niles location is only fixing Google Pixel 4xl phone's on MWF. They're closed on Sundays. Original review of 1 star. The UbreakiFix system needs some updating. I made an appointment and received an email confirmation, but when I arrived, the store was closed (lights off, doors locked, nobody to answer the phone). Would've understood if I didn't make the appointment weeks in advance and didn't receive an email confirmation. read more

Asurion (a former UBreakIfix franchise) did a terrific job repairing my son's laptop. Drew (the employee) was knowledgeable, knew what we needed, and clear about our options and his recommendation. He gave us a realistic timetable and then stuck to it. read more

I've been using them for years and they always do an amazing job, never had a single problem with a repair. They also have great prices and are amazing to work with! Edit: Just read another review below by someone named Heath and was pretty upset to see that he was making unjust claims against the owner, Kyle, who I met the first time I used their store to get my first phone fixed and then have been returning ever since to fix any device that needed repair. I can honestly say that Kyle was always professional and did great work as well as all the other employees I've met there. This person must have been upset about something else and was taking it out in a review because that's simply untrue. I will continue using them as my repair shop and will recommend to anyone I know. read more

I couldn't be happier with my entire experience at the Niles store. T-mobile told me that my phone was beyond repair. I dropped my phone off on a Tuesday and picked it up on Thursday, fully repaired. I had very important text messages that I was able to retrieve. The staff kept me up to date regarding repair and cost. Don't bother going anywhere else. Professional, knowledgeable and just plain nice. read more

LOVED this place before..very honest and reasonable. Went in with my son's phone with a cracked camera lens...$170. My jaw dropped. Went somewhere else $65. Must be new management read more

Efficient, honest, and knowledgeable. They replaced a screen on my S10. I recommend the liquid screen protector. It is like an one time pay insurance policy where if your screen is damaged they repair it. I wish I had done it beforehand. Side note with this pandemic going on they wore gloves and were wiping everything down. read more

The staff at the Niles uBreakiFix were fantastic! They clearly explained the options and costs to replace a cracked iPhone screen, and they were kind and professional! I highly recommend this business. read more

Love working with them! Drew was fantastic, called in time, kept me abreast of everything going on and very happy I went to that particular store! Thank you Larisa read more

IMPRESSED? ECSTATIC! Nina the Tech not only fixed my iPhone in under an hour but gave me tips on how NOT to charge an iPhone! Professional, REALLY smart, clean place and the same screen protectors we bought from AT&T at HALF the price. Apple quoted me double what this cost me and this amazing place just made me a fan! They do gaming mods and laptops, too. If you trade in a nonworking iPhone, expect nothing in value, but if it's working, it's worth much more. So, start here. If you're like me, I decided to KEEP my present phone and leave its future in the hands of these techs! They just saved me a ton'a money! read more

Although I didn't end up having Asurion fix the computer ( or indeed fix it at all) I appreciated the honesty and thoroughness of Kyle's evaluation. He also laid out several possible ways to deal with the problem. read more

An unfortunate addendum to my previous review. I visited this establishment again, bringing in my PC which was having trouble getting Windows updates. After nearly four days without contact, the ubreakifix repair personnel told me they could not find the source and cause of the issue, even stating that in their bewildered state they called Microsoft for assistance and they could not determine the cause either. I very much appreciated their honesty. They offered to wipe the entire computer and to start again, I agreed and authorized them to go ahead. However, in retrospect, I believe $130.00 to wipe out a computer was way too much to charge for this. I should never have agreed to such an exorbitant price when I've since learned that it is a fairly routine and minimal operation. Oh well, live and learn. In addition, when I went to pick up my computer and checked out, the store rep barely communicated with us, was very abrupt and then forgot to give me the promised return customer discount of 5% until I mentioned it. Later, via text, I brought this to the attention of another store rep, but received no response. So I'm sorry I had to amend my earlier positive review, but I think the situation warranted it. read more

I appreciate all the time and effort they put in to try to fix my phone the great thing was they charge me nothing to replace the screen or the battery because my phone motherboard is messed up but I appreciate all their help and I will be back and I will recommend them to anyone who needs to have their phone or tablet or computer fixed wonderful group of guys working there thanks to all of you have a wonderful day take care. Lisa read more

They tried to replace my perfectly fine phone battery unnecessarily. Here's the situation: My 10 or 11 month old iPhone XS wouldn't power on although it should have been fully charged. I took it in and the guy thought the issue might be the charger port and/or the battery itself. The phone is under warranty, but Apple support was probably going to take longer so I left the phone for them to diagnose and repair -- deciding I'd rather pay some money and have it fixed faster. (I stupidly told them to go ahead and make any needed repair without checking with me first if the issue was one or both of those two things.) I got a call that they were trying to install a new battery, but they use OEM batteries and they are having trouble calibrating the battery. If I wanted it calibrated, it could potentially take longer since they'd need to get in touch with Apple for assistance. Instead, was it okay if they left it uncalibrated? I was told that it wouldn't affect functionality, but there would be a notification within the settings. Well, in the course of the conversation, I said "are you sure I need a new battery? It's still a pretty new phone." He said the paperwork said a new battery, but he'd check and call me back....So he calls back to say that my current battery is operating at 92% and that Apple recommends replacement when it gets down to 80% -- I can keep my original battery if I want. Um, correct -- I do not want a battery replaced that is operating at 92%. There's still a LOT of life in that thing. Feels like they were trying to sell me a battery that I don't need (and a not-Apple battery, at that.) I should add that everyone was very nice, and professional. I liked that they wiped everything down, and asked me to move further away when someone else approached the desk. I just feel like I was almost duped -- it feels very car-repair-ish. read more

Outstanding customer service!!! Hubert and his team are great. Very professional, kept me updated on the progress of the repair from start to finish. Repair was completed ahead of schedule and executed perfectly. Thank you. Dariusz W. read more

The associate on the floor was only slightly apologetic after his blatant, misguided outburst and vented frustration had been directed at me, prompting other waiting customers to leave unattended. Though I waited for assistance, despite my reservations, it would still be wasting my time. A disconnect between the web-based business platform and service offerings in contrast with the on-site/in-person experience works against the operation, but not as much as the poor demeanor and negative attitudes of staff. While language used online generally over-promises and the store under-delivers, in-person there was a lot to be desired in the way of proper or professional care. I don't ever take the time to provide feedback unless I have something nice to say. In this case, however, the insult and disrespect as well as the overall lack of resourceful or helpful attention predicates this note. As someone who is above all else exceptionally kind and extremely considerate, I actually treat others much better than how I expect to be treated. For this reason, I would be remiss not to call attention to the negligent, morally inept, and unethical behaviors and practices of others, especially in care of professional services and business. The unnecessary hostility was irrelevant and counterproductive. It may be a lack of consistent oversight, overwhelming demand and a lack of available resources, or general carelessness, but either way, I was left with a loose ballpark window in the next week ahead during which it might be possible to complete a diagnostic to determine if a device brought in for repair may actually be reparable (online it very clearly indicates that this determination can be made very easily anytime). Time and effort wasted, planning and considerations useless, there is not much logic behind decisions that guide these outcomes, but there doesn't have to be if there is enough demand. I advise seeking service through a provider that lives up to its claims, delivers on its promises, and doesn't treat people like rotten garbage. read more

I had a repair done at this store today. Drew was behind the counter and was excellent at his job. Despite being extremely busy he kept a calm professional demeanor. Great job Drew! read more

This is our 3rd there for different issues. The first two were to fix a screen, a home button issue abs now a camera. All on iPhones. We always get quick and we feel fairly priced outcomes. We will continue to go here 5 stars every time. read more

Unfortunately it all started good and iphone x screen replacement was done in 1 hour. Than they sold my son a screen protection for 59.99$. He dropped the phone while walking and his screen cracked. They did not stay behind the warranty. They just kicked me out of the store. I found out that the warranty is done through insurance and insurance was happy to honor it. They actually were wondering why the store would refuse a $300 screen replacement business. The next day to make things worth, I had to go to New York and my newly fixed iphone X went into infinite loop of restarting. I will be taking it to local ubreakifix store here but most probably I would recommend not to bring these guys in Niles any complex devices. These people are utter idiots and neither know their product nor do they know how to fix the phones. I will update this review after I find what specifically they screwed up. read more

I had an iPhone 11 with a cracked screen. Hubert was fantastic. Walked in without an appointment. Part was in stock, and I was provided several options making it a very reasonable fix. I was provided a time for same day pick up and it was ready to go even though I arrived a bit early. I wish I had know of this business for my other devices. Before tossing a device that may have some issues but still some life in it, I highly recommend checking this place out for a repair estimate. read more

I had been to this location a couple times with a friend who had some issues with his cell phone and felt he received very good help for a reasonable cost. The tech representative was very knowledgeable and friendly. Although all I needed was some help applying a new screen cover, the same representative replaced my screen protector for a very nominal and reasonable cost. I strongly recommend this place for technical assistance that may be needed. read more

Great work but prepared to loose half of your life waiting in line. They literally have one tech working the desk..

uBreakiFix replaced a battery on my phone, where when opening the back of the phone they used a metal object scraping away the finish on the phone's black frame exposing shiny metal. This on an otherwise undamaged phone. Now I see the damage every time I look at the back of the phone. Point in fact if I took the time to repair it myself I would have been using a plastic tool which does not damage the phone. I'm rather sure these people know better, but someone got lazy and didn't take the time heating the glue to release without drastic measures. read more

Samsung referred us to this location. My wife's S10+ camera software was missing some options that was normally there. The tech didn't even bother to look at the Samsung ticket, once we told them the problem their solution? Backup everything, reset to factory settings and re-update the OS. If you are in the IT world, this is pretty much the same as restart your computer when calling Help desk since they can't really tell what the problem is. I could have done that myself but we thought the professionals have a better way of doing it, NOPE. read more

This is the best place to get your screen fixed. The people that work here are so super nice and genuinely want to help you out. I've been here several times and every time I get great service! U break I fix rocks! read more

Excellent customer service. Drew was very friendly & knowledgeable. He explained all my options to me & had my ipad repaired within the hour. read more

Definitely great place, even they couldn't help me but they went out of their way in few things

This place is great. I went in for some help fixing a lap top and Ray way was so helpful! He was super kind and patient with me and my son. He has amazing customer service and really made me feel comfortable and calm despite being annoyed about my laptop. I arrived upset and left there feeling relieved and grateful. If you have a problem with your electronics, go here and ask for Ray! read more

Kyle and the staff were very friendly and helpful. My phone looks as good as new. Exactly what was hoping for.

Very nice group of guys!! Most importantly they know there stuff!!!!!!! I had water problems fall fell in pool they diagnose the phone called me back with options that same day I mi received my phone back as promised thank you very much for taking my stress situation and turning it into a good situation and again I highly recommend these guys the gentlemen that checked me out by the name Ryan thank you read more