Bumping this up because at the end of the day it's still Xfinity and annoying to deal with. But I…read moredid have an easy experience in the store yesterday returning my old modem (that has been spotty recently) and getting a new one. While troubleshooting my modem issues online I ended up "upgrading" my internet plan since my contract was up, but I managed to get the same price I was paying for another year without a contract and with a free modem and twice the internet speed. Score. (I wanted the 5 year price lock guarantee, but that wasn't available). I didn't want to deal with shipping a modem back and forth so I ran into the store to swap it out. It took like 30 seconds to return it, and then they got me the new one a minute or two later and I was on my way. Probably the least obnoxious Xfinity store experience I've had....hopefully next year when my price promo is up it won't be frustrating.

Dropped old modem off here. It was so convenient. Walk in they scan the bar code and you're done.read more

Technician was friendly, professional and very efficient. Resolved our issue with no problem!read more

Fix internet quickly very nice customer service. Answered…read moreall questions. Made sure everything worked before leaving Thomas S

great company- after signing up for autopay my price has stayed the same for just 50$ and i was…read moreable to connect up to 30 devices on my wifi. great connection for those working from home and have gamers in the home. they also offer free mobile service for a year and give out 200.00 gift cards , which came in handy for groceries.

The service was actually pretty good, but the price kept going up and when I called to try to get a…read morereduction, they said no way. Even though I pointed out that my neighbor was paying half what they were charging me (also Astound, same speed) and xfinity would charge me 1/3. "We may charge different customers different amounts." "We don't price match." I didn't want to switch, and it was utterly frustrating that they would do this to a long term customer. It was like I had a note in my file, 'stick it to this guy.' Or maybe they just stick it to everyone dumb enough to stay with them. Of course when I called to cancel they said, "Can we offer you a better price?" Makes my blood boil.

Nazir showed up on time and helped me find a port in over an hour. He ran around to make sure the…read moreservice was running smoothly. Plus he is super extremely nice and polite. he asked me everysingle time before moving my stuffs even its just 1 feet move All in all, it was a good experience

Constant buffering. Sporadic streaming. Sometimes can't stream at all. Planning on going back to…read moreComcast. HP was installed in our building cuz the ex-building managers husband or ex husband was connected to HP. It's the worst. Just don't.

Amazing Customer Service! This was my best experience ever at a Verizon store. The salesperson…read morewas extremely helpful and even though I had to wait 30-45 min., what do they expect by putting one person in a store? Well the fact is that this person was able to get through a Mother buying her daughter her first phone, then he dealt with a couple that he was trying to save money for but they said they absolutely "needed" the iPhone 16 Pro when they both had iPhone 15 pros. I love the fact that he said to them "you will be paying for your old phones while paying for your new phones" and he didn't seem at all like he was thinking what I was - which was "why? and what world are you in that you need the latest iPhone at all times"- but alas I am a curmudgeon when it comes to waste somewhat so that is my problem and the way he treated everyone was excellent! He didn't make them feel stupid for wanting the latest tech and he wasn't pushy - as a matter of fact the only thing he mentioned was that he just wanted to make sure they were aware that they would be raising their bill by X amount a month. Then it was my turn and he apologized profusely for having me wait - which I had expected - any time you go into a cell phone store I expect at least a 30 - 60 min wait time (unless it is a genius bar appointment - at which time you will wait over 11/2 hours (at least the one in old orchard)- and this is when I had an appointment lol. So yes go to this Verizon above all if you want to get a good deal and a sales associate who will get you it - you have found the right place.

Thank you Jamie! When apple was not helpful, Jamie was. She was so patient and helpful. Next time…read moreI'm getting a new phone, I'm going to verizon directly.

Unreliable, often down, especially at night. Fast when up but I'd prefer slow but reliable.read more

My midsize condo building just got webpass and while it's faster and less expensive than the much…read morehated Comcast, we've experienced regular outtages of minutes to hours since it was installed a few weeks ago. Today it's been on and off all AM...I work from home, as do many others in my building. This is just unacceptable and wasting my time. Cannot recommend unless they can provide consistent service going forward.

Rude and unacceptable service from management. I was merely requesting a signal boost as a 15 yr…read morecustomer who had never had an issue. I explained the signal began dropping calls and not putting outgoing calls through. The Manager told me "You're crazy" and hung up on me. I called back and was told "We're a franchise, I don't have to help you." He hung up. I called back and he had blocked my number. I cancelled my Mother's plan and transferred mine elsewhere. I'm not a Karen but this was beyond unacceptable.

I had problems with my phone for a week. Moin helped me navigate so many pop ups that would not…read morestop. Thank u Moin. Great guy !

I've been with 12Global for 4 years now. In all that time, the Internet rarely has gone out…read more Maybe once or twice a year tops -- they always send a text to my cell telling me it's out and they're working on it -- sometimes even before I realize it. The pricing is very reasonable, and hasn't changed in the last four years -- which given inflation is remarkable. When the internet went out on Friday, I was out of town for the weekend. When I got back on Sunday, my internet was still down. Alex came over Sunday night after carving pumpkins with his kids. He diagnosed that there must have been a power surge that took 6 or 7 units offline on Friday. In the process, my router got toasted. I live in an old building and I'm embarrased to admit I didn't have a surge protector on it. He not only diagnosed my dead router, he gave me a new one I could have until I got another one. This is huge since I work from home. Can't recommend this company enough!

Who do you use for your internet?…read more Who do you have for internet? I have 12Global Gigabit ISP for my internet provider who currently is giving me some insane speeds worth talking about. My speeds are always fast and the people are well trained and responsive! https://www.12global.com/ Take a look at speeds directly from my Router and I will show speeds from my iPad via WiFi as well! You can see the speed test results by clicking https://www.icloud.com/sharedalbum/#B0yJ0DiRHtmmT2I

These guys are awesome. We use them for our colocation and they are extremely knowledgeable and…read morehelpful. They have impressed me on multiple occasions with their willingness to go the extra mile for customers. Special shout out to Brian Clark, who has assisted me and saved me from headaches a number of times.

From the owner: Based in Chicago's western suburbs, XNet provides data center infrastructure and cloud-based…read moreservices for business customers of all sizes, throughout the country. Built upon on high-performance, ultra-customizable options, XNet delivers cloud services and virtual machines, hardware colocation, website and application hosting, email hosting, and dedicated connectivity.

I had possibly the best customer service I've ever had anywhere from Ken this weekend. I switched…read moremy Internet over the T-mobile. Ken got me a really good deal. He explained my three options and let me know I can shift to another choice at any time. This is the amazing part--- Then he sat in the store with me and set my boxes up for me. He helped me with the entire set up while I was in the store so when I got home the only thing I had to do was plug the boxes in. I felt comfortable the entire time and I never felt like I was getting a winded sales pitch. Thank you Ken for such a great experience with T-mobile.

This is my second experience this year at the T Mobile at Church and Sherman. In both cases, I did…read morenot get resolution to my trouble. The first time, 2 associates tried to help me and I appreciated their time. Today, the associate was rude, gave me a wrong answer, said he would get more help but walked away leaving me with no help. I decided to come home and use AI and the telephone to get my answer. Come on T Mobile, be better. I remember getting good service in years past.