Stay away from this place. Drop my phone off for a repair, after a lot of bullshit saying we can…read morefix it, we can fix it for two weeks. I finally get my phone back because they claim they could not fix it. Now its dead won't even turn on. they stole my sim card and everything. Rat Bastards..

My iPhone connection to charge cable was loose and would stop charging. He was able to fix the…read moreconnection I'm not sure what he did but my cable doesn't fall or feel loose to charge.

VIP level of service! I, like others, made the mistake of dropping my iPhone without a case…read moreprotector. The back glass shattered into several pieces, so it had to be replaced. Apple quoted over $350 and required me to go to a local store, schedule an appointment, and wait for the repair. I could not interface with anyone at Apple, but had to click through multiple links. Meanwhile, I called New Era, and they messaged me back immediately, saying they would look into my request. They offered me a time that worked for MY schedule (within their working hours) and quoted $100 less than Apple. In addition, they offer pickup and drop-off! The owner messaged me himself and came to pick up my phone so I could keep my work-from-home meeting. Within an hour, I was at the store picking up my phone. Case repaired and no hidden fees, just the agreed-upon price! I would definitely use New Era again, but hopefully not too soon....

I had the misfortune of requiring a major screen repair on my phone after a fight broke out at a…read moreevent I was at. My phone was knocked off a table and landed straight on marble screen side down. There was total darkness on the screen as well as in my life. While I am not glued to my phone on social media, like most people, I do it a lot for making reservations, Yelp check-ins, emails and text messages to a few people. I do have a second phone, so all was completely loss, but this was my primary phone. As it was a Friday night, I reached out to a few places on Yelp and New Era was the only place that responded right away. The Doctor and I were scheduled to leave town the following week and I was trying to get the phone repair ASAP to take with me. Juan was very responsive and took care of me right away. The repair looked amazing with the screen working as intended. Unfortunately the damage was not just with the screen, but far more extensive than initally thought. Not sure what happened during that fall, but the phone would not stay connected to network, even though my second phone as well as The Doctor/Queen's were fine. I ended up needing another phone, which was needed as I wanted something smaller for going into my smaller Louis Vuittons. But the work that Juan did was amazing and fast, and the price was just right. I am going to take in my HP for a rehaul, just haven't had the time to do so yet. But I will be taking it as well as some other ones in for additional memory, etc. to improve the performance.

The store is amazing as you can get almost every imaginable electronic equipment out there. The…read morecustomer service is great. I recently got a few DVDs edited from the store and also gave a VHS for converting to DVD. I would highly receommend them. Shakeel, one of the store owners is great to work with.

If you're traveling overseas, this is a good place to check out. Lots of electronics with different…read morevoltages...like hair dryers, curling irons, etc. The prices here are amazing...but they do have a no return policy that makes me kind of suspicious....

I asked their price to wipe my cell phone and laptop - a factory reset. I have seen the steps…read moreonline, and it is not complicated. But I am not a tech person so I wanted to make sure it was done correctly. I called the shop and they quoted, get this: $65 for phone and $175 for laptop (then he said oh, it's $125 for laptop). DO NOT USE THESE TYPES OF GREEDY SMALL BUSINESSES. That is outrageous.

The one positive I have is that the Manager Anas is nice and was apologetic about the problems I…read morehad, but overall, my experience was quite bad. I waited about 40 minutes the first time I came in for him to repair a broken I phone screen. During this time, he asked me for my password, which I didn't like. He later told me that he needed it to see if I had updated my IOS system (which I had; he could have asked). Apparently, the replacement screen was damaged (or low quality), and my display was dark. He suggested that he needed to put my old screen back on, and get another screen (maybe better, he said!). He said he'd "take care of me" for the trouble. I went back the next day. I waited 40 minutes again. For my trouble, he gave me a free $3 screen protector. He said if I would have had the protector on in the first place, my screen wouldn't have cracked. I had a $50 apple phone case on, which had worn down around the edges. By the time I drove home, my phone was burning up and was in emergency mode because it was overheated. I called him, and he said he was sorry, but something was wrong, and that I should bring it back. I had to drive back a third time, and leave it with him to repair while I picked my son up from school. When I came back, he told me he had put a screw in in the wrong place, which caused the overheating. I don't get how someone who does this for a living could make that mistake. Regardless, he didn't give me any discount for the repair. He charged me exactly what he quoted me over the phone. To add insult to injury, I dropped my phone a week later, with the phone case and screen protector on, and the screen cracked, so I'm quite sure I didn't get a high quality screen.

Usually these guys are efficient and provide genuinely good service. Today i had a different…read moreexperience. The torta with thick black glue dripping off caterpillar strip lashes was absolutely no help at all. Lazy and unhelpful.

So today I went inside T-mobile on 3513 W Devon and I was in there 5 minutes before someone…read moreacknowledge me. mine you I'm black. But when another race comes in after me I say about 4 min later she was greeted immediately and told someone would be with her shortly. I never gotten a hello just someone will help you after 5 minutes of sitting there. Wow I see what were dealing with with you guys how disgusting and you should educate your worker better or maybe we should boycott you guys.

Bobby helped me in a real stressful and long lasting transfer from other carrier to verizon…read more I can't believe that he was so passionate to give his best 3 days in a row each day 3-4 hours. Hands down one of the best services that I have ever experienced in any service industry.

hi steve b. and/or jacob p., I tried calling the # provided and it's just a busy signal…read more verizon has brought make 1980!

If I could give this store a negative review that would be well suited. The employees are lacking…read moreknowledge of how to troubleshoot. And they completely acknowledge that they cannot help you. Why pay someone for doing nothing.

I seldom give review and only give it when it's necessary. This is the first time I'd be giving 1…read morestar and does not even deserve a star. Let me give you a WARNING. Do not go to this place. Go to a legit T-Mobile Store. @T-Mobile this store is giving your company a bad name. 1. Employee does not wear proper ID or name tags and per employee they are not required to give their names. 2. Not informed on how do their job. 3. Rude, liars and disrespectful. I went in to pay my bill using gift card and a lady immediately said you cannot do that, I told her I've done it before and yes you can do that. She did swipe the card and said I have to pay the remaining. I informed her that I just want to pay $100. She went to the back and talk to someone. When she came back she asked for the card again and swiped it twice and she said my card does not go thru, I explained to her it's not going thru because she swiped it already. This employee is very dismissive and stated she cannot help me and my gift card is not valid. I asked for someone who is above her or who can assist me better than her. She said "I'm the only one that you can talk to". The lady at the back heard my voice and came out. Still gave the e same attitude, unhelpful and dismissive. I asked for their names and they refuse to give their names. I called the company that runs this business and the guy that picked up the call said someone will "hopefully" returns my call. I've been a TMobile customer for decades and this franchise / employees gives TMobile BAD name. #T-Mobile @T-Mobile I think you better check this franchise. You're welcome in advance.

Went to Galería Musical today to get my phone repair. I…read morebought my phone there about a year ago and I've had zero problems. Some kids asked me to borrow the phone on Thanksgiving and it got a virus after. As usual the place was really busy, but the owner Paul made sure that I was taken care of right away. He always makes you feel welcome even when he's super busy. One of his employees took care of me and took care of me right away at a great price as well. I will definitely go there next year for on your phone. I love their customer service and knowledge.

My daughters had completely broke and partly shattered the screen of their new iPad; so I brought…read moreit here hoping to have the screen replaced. Paul was super kind and helpful. He had it repaired for me in under a week. I went in to pick it up, and it looked BRAND NEW, beautiful! I'm one happy customer, and I will definitely be coming back here for any and all issues that they can help me with, because they are trustworthy and great.

The T-Mobil store on Western was very happy and helpful when it came to signing us up with new…read morephones, phone and internet service. Once that was done so was the service, they were no longer interested in dealing with customers. If you do choose to work with T-Mobile there are stores all over the city I would choose any other location than the one on Western in Chicago.

Very rude staff. The lady that works there named Giavana was very rude and unprofessional. When I…read moreasked for help she rolled her eyes at me. She was too busy talking and laughing with a coworker.I never received any help and had to contact support to resolve my issue.ĺ

Quick turnaround and fair prices. Staff was very friendly and knowledgeable…read more Repaired a cracked screen for a Huawei Honor 7x. Would recommend again and reach out to them first before going anywhere else.

Do not get your phone repaired here! I had a cracked iPhone 16 repaired along with my friends…read moreiPhone 16 pro. BOTH screens cracked within 3 days of repair from normal use. The screens they put on both of them were very thick and didn't look right. They said they have a 30 day warranty but when I brought them back they said I dropped it and wouldn't cover it. I know for a fact I did not drop mine, my friend said she didn't either. My iPhone screen also had the color LCD stripe down the middle and stopped working completely. I wanted to give a local place business but it ended up wasting money and was bad customer service. Save yourself the headache and time