I used this company and it was dope, they picked me up from d airport and it's cheaper than…read moreUber.they keep to time, i was totally satisfied with this services. I will always use them when am in the city.

I thought this was a great service! Annie was friendly and professional. Picked up my bag in the…read moreday in 1 location and dropped it off to me 10 hours later in a different location after I spent the day in the city! Highly recommend!

This Nordstrom Rack had a pretty good selection of inventory! I was able to pick up a few pieces…read morefor myself by Adrienne Papell and some house slippers for my hubby. The total came out to be less than what I had expected which was a nice surprise. Didn't have to wait long to pay either and change rooms were relatively empty. Although I did go on a Thursday. Parking is expensive around this area so my hubby dropped me off to shop. Also it's right next to my other favorite shop, Uniqlo! Block 37 has all the best shops and is super convenient and walkable.

One of the best racks I've been to. The selection is organized, and their designer items are…read morereasonably priced. Service is friendly. Always look forward to coming to this store when I am in Chicago.

Having changed size, I needed a dress and shoes for a party. Oh my goodness I had so much fun…read moreshopping! Nearly three hours. Service was great. Wonderful selection, clearly arranged and labeled. Tried on nine dresses and purchased two that made me look amazing. Deep discounts on everything. Got some purple CROCS, and the kitten heels for the party, and a plunge bra. Fitting room was large, clean, and well-lit. Great prices for designer labels.

On June 4, 2026, at approximately 2:00 p.m. CST, I visited the Nordstrom Rack store in Chicago in…read moresearch of a dress for a very special occasion--my graduation on June 6, 2026. This graduation marks the completion of my third advanced degree, a milestone achieved through years of hard work, sacrifice, and perseverance. As a longtime Nordstrom customer and cardholder, I decided to treat myself and purchase a dress worthy of celebrating this accomplishment. During my visit, I purchased four dresses, including a beautiful Trina Turk Tallia dress that I hoped would be the perfect choice for graduation. Unfortunately, after trying it on at home, I discovered that it did not fit. Given the significance of the occasion and the limited time before my ceremony, I returned to the same store the following day hoping to exchange it for a different size or find another suitable option. Although the dress was no longer available in my size, I found an alternative outfit consisting of a blouse and skirt and proceeded to complete my purchase while also returning the Trina Turk dress. During the return transaction, the cashier, Lamonica, informed me that she could not locate the dress purchase in the system. In an effort to assist, I immediately provided my identification and my receipt from the previous day's shopping trip. It was then discovered that the original cashier, Amanda, had inadvertently failed to ring up the dress during my initial transaction. At that point, management and Loss Prevention were contacted. While I fully understand the need to investigate discrepancies and protect company assets, what followed was both disappointing and deeply upsetting. I remained cooperative throughout the entire process. I provided identification, produced my receipt showing more than $400 in purchases, remained at the register while the matter was reviewed, and willingly answered questions. At no point did I attempt to leave, conceal information, or avoid the discussion. In fact, I was the individual attempting to return the dress. Despite my cooperation and despite the discovery that the item had not been scanned by a Nordstrom employee during the original transaction, I felt as though I was being treated with suspicion rather than respect. The tone and manner in which I was addressed left me feeling embarrassed, humiliated, and unfairly judged. What made the experience particularly painful was the context. I was already disappointed that the dress I had carefully selected for such a meaningful life event did not fit. Instead of receiving assistance in resolving what was clearly an unfortunate mistake, I found myself feeling as though I was being viewed as someone who had intentionally done something wrong. The situation occurred in front of my sister, who was visiting from Louisiana to celebrate this milestone with me. What should have been an exciting and joyful shopping experience became one of the most uncomfortable customer service interactions I have ever experienced. I want to be clear that Amanda, the original cashier, was kind, professional, and welcoming during my first visit. Mistakes happen, and I understand that no employee is perfect. My concern is not that an error occurred. My concern is how I was treated once the error was discovered. What was most troubling was the absence of empathy. No one acknowledged the inconvenience. No one apologized for the confusion. No one recognized that I was a loyal customer attempting to return an item that had not been properly processed due to an internal mistake. After my purchase was completed, I was left to bag and organize my items myself, further reinforcing the feeling that I was not valued as a customer. As a longtime Nordstrom shopper and cardholder, this experience was heartbreaking. One of the reasons customers choose Nordstrom is because of its reputation for exceptional customer service and its commitment to treating people with dignity and respect. Unfortunately, that was not the experience I had. I am sharing this feedback not simply because I was disappointed, but because I believe there is a valuable lesson here. Procedures and loss prevention protocols are important, but they should never come at the expense of basic customer care. When an investigation reveals that a discrepancy resulted from an internal error, customers deserve acknowledgment, professionalism, and, at a minimum, a sincere apology for the inconvenience. I hope this experience serves as a learning opportunity for everyone involved. A simple expression of empathy could have completely changed the outcome of this interaction. Instead, a day that should have been filled with excitement and celebration became one marked by embarrassment and disappointment.

Great vintage selection, great prices. Staff was very helpful and the fitting rooms are spacious.read more

This place is a gem, lives up to the "vintage" name. There's no thrifting here, it's straight up…read morevintage-- as in totally unique, quirky and interesting pieces that you wouldn't mind paying more money for. There are unworn items with tags from the 50s like two-piece skirt suits and cocktail dresses or Levi's jeans from the 70s. The tags with prices are keepsakes themselves. My daughter found a varsity jacket made with wool and leather, no polyester or pleather like you'd find nowadays. The space is clean and chic, the only thing not typical of a vintage spot! Looks like a boutique!

Downtown and super busy. Came on a Friday evening around 3pm. There was a security guard when you…read moreenter that allowed you up the stairs as part of crowd control. After waiting 3 minutes we could go up. Men's are on your left. Women's on your right. Active, household etc are in the back and other items are spread out throughout. It's a pretty cramped space and so you'll be dipping and swerving in and out of foot traffic. Lots of items to sift through. Almost too many in my opinion but makes sense since it's downtown and in a centralized location. Checkout was long. Even with 8 cashiers. It wrapped around. They aren't winning any customer service awards anytime soon but they were quick to ring me up.

This was a very close walk from our nearby hotel. The store was relatively neat as the staff were…read morein the mist of stocking. Very easy to locate items as the signs are visible. Selection was pretty good and lots of clearance items as well. Ross is always a must for me while traveling as I love to see how stores in other cities compare to my local ones back home.

Overall experience is 2/5, though the actual customer service itself has been more or less great…read more First of all, the phone system for 90% of the departments are AWFUL. It's nearly IMPOSSIBLE to get ahold of any department (I was calling nearly all of them). And the only department that picked up was Finishline. Jose from this department helped me immensely trying to wrangle the women's shoe department, calling me back to check on my inquiry when I called towards closing and was waiting for a call back from the department I was really trying to reach. I had to do my entire purchase over the phone, as this store was the only store to have the shoe I wanted in my size (I live in a different state), and I needed it ASAP for a special event. Since I called towards closing, I was supposed to get a call back. The women's shoe department failed to do so, so I called finishline again the next day (took me them an hour to pick up). It just felt like a lot of teeth pulling, but finishline and the manager of the men's department (Leticia I think but I don't remember I'm so sorry!) were really trying so hard to get the right apartment together (they physically had to run up stairs to communicate to them)! Super sorry I inconvenienced all the wrong departments, but I am immensely grateful for them! I got my shoes in time. Thank you! But please fix your phones at the cash registers or tell corporate to change the messaging in the automated phones because it was super frustrating spending hours trying to ring a phone.

Christmas at Macy's in Chicago, Illinois! LOVE. Great holiday getaway! So much to see, fantastic…read moredeals, all hustle and bustle!

Great value and easy to get around, Bargains all around the store. Found excellent quality and…read moregreat prices on all products- I was looking for a suitcase.

Always love to visit to see what I can find! Visit often to see what they have as it always changes.read more

Worst customer service. Sell fake fragrance. Bought one and tried returning it they refused to take…read moreit back.

I admit I still miss when this was a Filene's Basement 6+ years ago. That's about the last time…read moreBOTH escalators worked too! It just seems when I come here every 2-3 months, one or both escalators is out, especially the ones leading to TJ Maxx (which may be a blessing but that's another review!). I came here to buy more sheets for my new bed and they had a nice selection, the store was nicely stocked, not thrown apart, but it was a Friday mid afternoon, not Sat or Sunday. The lines were just right, no long wait, but the cashiers were more into each other than the customers. I haven't tried to linens I bought but they were a good deal I guess. I like the checkout-food-drink area. I found a 20 oz of Coke Orange Vanilla Zero! IT was so new they didn't have the barcodes in the system, so a manager had me grab another product to ring it up. Good idea.

Hanna was very knowledgeable and kind. He was able to diagnose my boot problem accurately and…read morefigure out a solution. Thank you! There's a huge shine area so if you like the old fashioned shoe shine experience you can enjoy it here. And he fixed my shoe perfectly. The zipper was totally broken and he was able to fix it a line and stitch it all up.

I'd occasionally have my shoes polished in a style similar to in a mall or hotel lobby. While…read morethey'd look fine in the short term, one ride on the El later and they no longer look as glamorous. After moving away from home, I no longer had my own cobbler for maintenance. My poor footwear was downright embarrassing! Yelp pointed me to Beehive, and though my wallet is lighter than I expected, I couldn't be happier. I was taken aback at the initial price, but Sam explained the process to rejuvenate the leather. I decided to go for it. They do have stations for a quick mall-style polish as well, if that's what you're after. What I got back was three pairs of shoes that looked [almost] new! Not just that, but it lasted! I took one of these pairs to a wedding! Dancing plus a couple "oops, sorry for stepping on your foot" later, and the shoes still look like new. Finally, lots of credit to Sam for being kind, knowledgeable, and down to earth. With this, happy to continue coming back to Beehive for all my footwear maintenance needs!