It was due to the excellent reviews here that I went to Skokie Optical, not realizing that when…read moreRosen took it over it lost all the aspects that made it such a fantastic optical place. They only take appointments here on Mondays, and the lab is no longer being used. We booked our appointments 2 weeks out, only to have someone call us a week before the appointment in August to reschedule to a week later. When we got there, we were warmly welcomed and the optometrist did a decent job. We had decent optical insurance. I used to work in the optical industry many years ago, and I found Rosen's model remarkably similar in its predatory nature. Rather than point us to the frames and lenses that would receive the most coverage through our insurance, the optician pointed us to the most expensive lenses our personal money could buy. We bought 1 pair of single vision lenses and 1 pair of progressives through the insurance, plus 1 pair of single vision lenses out of pocket. After the insurance was applied, the out of pocket for the insurance-paid glasses and those I purchased out of pocket were nearly identical--upwards of $300 each. Tack on another $600 out of pocket for the progressives after insurance was applied and the glasses were $1200+. When I asked the optician to convert the lenses over to what was covered, she argued that the total amount we'd save was a mere $40, which was disingenuous at best because that was the difference in out of pocket cost, per lens, but my insurance covered a higher proportion of the insured lenses than the specialty ones. When I asked what was remarkably better about the upgraded lenses, the optician said "you can see better out of them" with absolutely no further explanation about how, qualitatively, they improved vision. The bonus was when the single vision glasses took over 3 weeks to arrive. When I called to ask about them, they said this was standard timing for all glasses throughout the industry, which I know is false because even 20 years ago with an external lab glasses were delivered within a week unless they were really specialized, like glass trifocals. The progressives took 6 weeks apparently because the first make didn't pass inspection. We will not be back to Rosen and resume our search for an ethical optical place for next year. What a racket.

They handled everything and have a doctor onsite. They have an on-site lab, which is getting very…read morerare these days. I had contacts the same day of my exam and glasses within a couple of days. Eddy and his wife are very friendly make you feel welcome. I couldn't be happier with my new glasses.

I can't recommend Pat and Tammy here. They are kind, experienced, and caring. You'll receive…read moreexcellent service from people that really know what they're doing. A very good local gem of an eye clinic that I highly recommend you check out.

Individualized, excellent care from an independent provider rather than a chain. I have a…read morechallenging refraction, and the lenses I got from New Vision are the best I've had in years. I'm thrilled to be able to see well again, and I felt listened to and cared for throughout the process. Highly recommend.

Pretty neatly organized, clean and staff are nice. Lots of parking available. I found mini perfumes…read moreat great prices.

Service: quick and efficient. The changing room attendant was nice and have directions. The…read morecheckout was quick. Selection: Much better selection here for work clothes than macys. I bought two sweaters, and pants. It was nice to find so much available and that was actually my size and FIT!!!!

I have been a patient here for over 30 years. However, when I became a patient it was a single…read moreoperation by Dr. J. Uyeda. He has since retired and several doctors have taken over the practice. My eye appointment is coming up soon and I will provide an update after my appointment. However, thus far everything has been good. My eyeglasses once ordered always arrived within a week. Although, they will tell you within 2-3 weeks. I have never had to wait that long.

I have been coming here for way too long before it's current owners Dr. Kim and Dr. Lu took over…read more With the two new owners, I'm very happy to say this place has been refreshed and renovated. What is great to see that is consistent from the prior owner is at the doctors are incredibly talented skillful helpful and personable. Dr. Lu is who I usually deal with and she is fantastic for not only myself but my entire family. What I like about her style is that she's very clear concise direct and focused on the health and vision of my eyes. This place continues to have an incredible selection of frames as well for all price points. The entire front office staff is completely different than it was with the prior doctor and that's OK because changes always happened. What I am glad is at the front office staff like their predecessors are super friendly and personable. They're always willing to help and always trying to be accommodating. I truly enjoy coming here because they don't waste my time and they're extremely great at what they do. I have consistently bought frames with lenses here and they are punctual and transparent in pricing and they never try to up charge you or sell you things you don't need. I appreciate this because they don't waste my money. If anyone is looking for an eye doctor and an office that takes insurances and does a good job for your annual checks and cares about your eye health and your vision, This is the place!!!

Unethical Billing, Aggressive Manager, and Hidden $140 Fees. AVOID…read more My experience was a nightmare due to non-transparent pricing and aggressively poor management. The initial scheduling call was confusing, and upon arrival, I was rushed to sign waivers with no visible price list. I was there for a simple annual exam with a $10 co-pay, which I confirmed with the staff. After the exam (where the doctor and technician were excellent), the manager demanded $150, claiming a mandatory $140 contact lens fitting fee. This fee was never disclosed, nor was I informed my specific contacts would void my insurance coverage. Eventually it was uncovered that the fee was only there because the particular brand THAT I WALKED IN WITH was a level 2 which was never disclosed. I did not even need a prescription for contacts so this was all hilarious When I requested an itemized bill, the manager was incredibly argumentative, claiming, "we don't do bills," and demanding immediate payment. After demanding to involve the doctor, the manager reluctantly accepted the $10 co-pay but retracted my contact lens prescription and trial lenses (which hilariously I had just signed a document required by illinois law stating that I had received contact lens prescriptions). This is a complete bait-and-switch operation driven by incompetent staff. Save yourself the headache and the surprise bill--avoid this establishment entirely. I hope the technician and eye doctor find employment elsewhere as they were lovely. Please retrain all your non medical staff immediately.

In an emergency situation this place came through for me. I didn't notice my glasses were crooked…read moreuntil this morning & I needed them today. Not only did this place repair them but also cleaned them & did I mention that the beautiful young lady didn't charge me a single dime. Customer service of this magnitude is rare.

I called before I came in. I have gargantuan feet and didn't want to waste time going to stores…read morethat didn't carry shoes in my size. The staff were very helpful on the phone so I drove over to check it out. We're heading to Walt Disney World so I wanted to have some great quality shoes to get me through long days. Nancy was really helpful on the phone and so was the guy who originally picked up the phone, and I know Nordstrom usually carries my size even in sneakers so it was worth stopping in. We were off to a bit of a rocky start when I got in. There were a lot of customers and several staff, but nobody said hello or please go here for help or anything. I was annoyed when I noticed a couple staff standing around at the register not doing anything even though they were literally more than a dozen customers in the shoe department, and as I was considering whether to leave or go ask for help an employee asked if I was being helped and said she'd get someone for me. Elise (perhaps Alise?) was incredibly helpful. She picked out a bunch of shoes to try on; I think she brought me about 10 different pair. I'd never tried Hoka before (I've especially been a fan of New Balance and Asics) but these were amazing shoes. They were so cushioned, it felt like I was bouncing on a cloud and could barely feel the steps I was taking. Sold! I really appreciated the help provided and that Elise suggested a couple other options when I mentioned I liked a pair of the Hokas but they felt just a bit snug, and then we found the right pair. I didn't realize they had a cafe here, but there's one just as you enter the doors from the east side of the building. They have a good selection of baby stuff as well, including strollers, which are harder to see in person now that so many people shop online. Nordstrom is my favorite higher end (to me, at least) store and I was glad to have stopped here for my most recent purchase.

The staff here is so nice. Absolutely willing to assist and really knowledgeable…read more There are two levels to this store. Fully stocked with shoes, bags, clothes and many other items. Very nice selection.

Great experience, walked in today with no appointment to get some new glasses and was greeted and…read morehelped by Michael. Overall very helpful, easy, and quick purchase! Definitely recommend coming in an shopping with Michael!!(:

While initially I thought the business was great, try obtaining your prescription! Needed to leave…read moretown quickly foelr emergency. Called four times for prescription, still nothing. Completely incompetent!

The doctorand team are so helpful and the selection is fantastic! They have Tom Ford, Maui Jim and…read morelots of designer frames

Have always had a positive experience coming here. Freddy is fun, personable and knowledgeable. She…read moreadjusted my frames perfectly. Definitely recommend taking a look at this place!

Stopped in to get an adjustment after my son jumped on me and messed up my glasses. no more…read moreslipping, great professional service, and I can't wait to come back and buy a pair of super cool glasses from them!

I had a small frame repair job. I was waited on quickly by a friendly clerk. He did the repair in…read moreno time and sent me on my way. Service like that needs to be celebrated. Please do use this shop!!

I came in today for another exam and got fitted for a spare pair of glasses. Dr. Fostiak was so…read morevery kind and made me feel comfortable during the exam. We chatted about eye conditions as we grow older, and why Costco is always busy and chaotic. This is the location they moved to from Lincolnwood Town Center. They offer a wide range of selections. The store was clean and organized, and the staff was friendly and helpful. Indoor parking is available, which is a plus.

They screwed up my contact order numerous times. Twice they failed to call or inform me when they…read morearrived. Falsely claiming they did call me, but I showed them my call and text history..not ... they ordered my contacts wrong two times so between my initial exam and getting my order after their screw ups I made over 7 trips. Here's an idea, if after two weeks you don't hear from a client awaiting contacts..try again. Wasted times. It's awful non service. They don't care at all. The optometrists who did a good exam even came out to try to apologize but it was too little too late.