I recently had new eyeglass prescriptions done form Pearle Vision. Alvi(store manager) assisted me, and while we had adjustments madw with the precription, it all was corrected. Alvi was a great help! Their customer service is very good. Grace L Virgilio read more

Gabriel and Elvi are fantastic. They were so accommodating and helped me find amazing prescription glasses. They are very knowledgeable and take time to make sure you are happy. I also purchased Ray Ban sun glasses that are sharp. They have all different type of frames to choose from as well. I highly recommend going to Pearl Vision in Skokie! Sam R read more

My distance glasses broke today and without backup I was literally in the dark! I went back to Pearle, where I had originally purchased them, a half hour before closing. Rather than rush me through, Elvie and her team (shout out to Gabriel!) couldn't have been more helpful in getting me fitted for a replacement ASAP. They truly go above and beyond in providing memorable service. I'm a devoted Pearle Vision - Skokie fan!! Thank you!!!!! read more

Incredible service! Very professional Elvi was amazing. She helped me to choose , now my favorite eye glasses frame. . Thank you.

They do a magnificent job helping you find the right product and take their time to see what coverage you have through your insurance. They look at rebates so you get more for your dollar. I ran into a bind where I didn't get my contacts on time because of a holiday and they found the best solution for me so I have contacts for my trip! read more

Very impressed with the team's dedication to service and quality. Special shout out to Gabriel who went above and beyond answering my discerning questions about pricing, insurance coverage, etc. Way to go, Gabriel! read more

This eye shop was amazing for my first pair of glasses. HUGE shout out to Gabriel. He was amazing and could answer all of me and my mom's questions. Thank you so much!! read more

Came here a year or so ago and received fantastic service from everyone, especially Elvira. Got a pair of Ray-Ban's (Wayfarer's of course) and a slick pair Polo's. Rolled over on the Polo's and went in for an adjustment when they were super busy. Just Olga & Elvie. Not only did I get an excellent adjustment from the glasses tech (great guy), but I brought in a broken case that was pretty much never used. Elvie graciously replaced it and let me take the broken one with me to see if I could get it fixed elsewhere. Great job everybody! I will be back soon for another pair as my "allowance" recharged recently. Aaron read more

Pearle Vision at this location is great, has a parking lot in the location could not be more convenient. I had an eye exam that smoothly. Everyone is professional and friendly. Great customer service. The miracle worker is Elvie (I love her). She helped in choosing frame styles and color that look best for my face and skin tone. She's very patient and deserves a huge raise. Elvie has phenomenal taste. read more

My children and I have been coming here for years. The people who work here are lovely and they really go out of their way for their customers. They are all so patient and helpful and very organized. They work with your insurance and meet you at your price point with no pressure. I highly recommend this location read more

Olga was so incredibly helpful with choosing the right frames! She greeted us right when we walked in even though she was currently helping someone else and directed us to the wall of glasses and said to take a look and she'd be right with us. I was expecting to get another pair of the same old boring glasses, but thanks to her suggestions and expertise I ended up loving and getting frames I never thought I would! She quickly found frames based off of my description of what I was looking for, and helped narrow down the options. Once I decided on a pair, she pulled up my insurance super fast and (very impressively) calculated the cost of everything in what seemed to be about 5 seconds. She was very understanding of personal style/expression, and I didn't feel an ounce of judgement. She was also very respectful of costs, and gave me the price breakdown of my two favorite frame options for me to decide between, free of any pressure. It was overall such a nice experience, and I can't wait to go pick up my glasses when they're ready. Thanks Olga!! read more

We want to compliment Gabriel, customer servce specialist, while very busy took the time to assist us on the question of type of lens , high density , for eye glasses, professional, kind, courteous, very customer service. read more

My daughter and I went into Village Crossing Optical yesterday to replace my lenses for my reading glasses. The attendant told me it would be $100. I asked her about my insurance and she said that she didn't think that I wanted to use it. I then asked her what was insurance for if not to use and she ignored my question. With insurance, my replacement lenses were only $31. SAD! read more

Pearle Vision - Optometrists Near Me - Skokie, Illinois

I'm going to be completely honest here. I never planned on going to Pearle Vision. I went to another business closer to my house to buy glasses from that I had previously purchased glasses from and the woman was absolutely terrible! She was rude, insensitive and acted like I was a burden. It made me want to give and purchase glasses online. Instead, I drove over to this Pearle Vision in Skokie. I walked in on a Sunday and almost immediately was greeted by the floor manager (I think her name was Sarah?). She was incredibly helpful and kind. I told her what style I liked and she showed me different frames and sizes in the style I desired. She was courteous and willing to help me find something I wanted. Every pair was perfect with the next one being even better. I had 3 pairs that I loved and ended up choosing the Prada Linea Rossa glasses below. I did not purchase the glasses that day, but I told her I would be back. I went back a couple of days later and was helped by Elvi who walked me through the purchase and anything additional I may need on the lenses. I don't have vision insurance, but they worked with me on my discount plan so I didn't feel like I was overspending. Once again, I felt like they treated me like a friend and cared about what I wanted and weren't doing it for the sale. I love my glasses and I love the service that I have received. Already, I have went back to thank them and had some minor repairs done which they did in a few minutes while I waited. This staff is one of the best that I have ever had the pleasure of dealing with and I will definitely be recommending them to friends and family for future visits. Thank you Pearle Vision in Skokie! read more

Pearle Vision - Optometrists Near Me - Skokie, Illinois

I recently went to Pearle Vision at Village Crossing to get an updated prescription on my glasses and contact lenses. I was impressed at how friendly and helpful the staff was and what personalized service they me. I mostly dealt with Olga and she was not only friendly and welcoming but very knowledgeable and detailed oriented making sure I got exactly what I needed. The whole staff seemed interested in making sure you were happy and pleased with your selection of glasses and contacts. read more

This was the best glasses shopping experience that I have ever had. I've been wearing glasses now for a little over ten years and the whole process can be daunting and overwhelming to say the least. And the prices will make a grown person cry. When I walked into the lid location for my 4:30pm Friday appointment I was promptly greeted and almost instantly swept into my appointment with the optometrist. I appreciated the professional healthcare and encouragement concerning my overall health. Once I was finally at the "pick out your glasses " phase, Sara, the floor man manager took care of me. When I say care, that's what I mean. She patiently advised me while helping me pick out several glasses options until I narrowed it down to two. Once I decided on two pairs she laid out all of my "extra", the what, why and the cost. Although that part hurt, it was presented in the best possible way. Sara Alvarez was the best(she handled many of us customers and employee questions with a sweet spirit and a smile. As long as things don't change, I see myself being a long time customer at this Lincolnwood location. read more

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Several reasons for 5 stars: 1) Frame selection! If you're looking for designer or budget, they have it all. 2) Customer Service: a) Helping with Frame Selection - the team here, especially Sarah and Elvie) know their stuff. They help you find a frame that meets your budget but that fits your face and compliments your features. I tried on at least 30 frames. They were patient and helped me find the perfect fit. b) Fixing an issue I had - the team went above and beyond to resolve an issue I had with the fit of my frames. c) Kind, caring and professional - from the sales person, to the tech who came out to fit my frames - Outstanding service start to end. My experience was so good, that my husband wants to make an appointment for himself. I highly recommend Pearl Vision in Skokie! Thank you Elvie, Sarah and team - you guys rock! read more

While I did rate this 4 stars, I do realize that their prices are high and you could probably find better prices elsewhere (this is one of many higher priced eyeglass chains out there) My rating is based on selection and service. They have a great selection for men, women and children. From designer glasses to basic eyeglasses, there are many to choose from. The service is excellent, from the knowledge of the employees to the excellent customer service, they were great. I would definitely recommend checking them out when you are looking for a new pair of eyeglasses. For the record, I asked for extra active lenses (which they said they could get over the phone) but ended up getting regular transition lenses (that they talked me in to when I was at the store). However, I really have come to like the lenses they recommended. read more

Pearle Vision - Optometrists Near Me - Skokie, Illinois

This location is my hero! After major eye surgery, my vision had changed drastically and I was stuck with my old bogus glasses. The second that my optometrist cleared me for a new (much stronger) prescription, I was desperate to find new glasses and wanted them the SAME DAY. This was a far more challenging task than I had imagined. I also had a destination wedding to attend in 4 days and vision was my #1 priority. I called over 15 different chains and was told that nobody would have such a strong prescription in stock. A one to two week wait to properly see again was simply not an option for me. Thankfully, a friend insisted on Pearle (she advised that "ONLY the Village Crossing location would do.") Sure enough, she was right! Not only did they have my crazy prescription in stock, but after hearing my sob story, the entire staff cheered with me when they figured out a way to get my new glasses to me in 1 HOUR! OMG! Elvie was my right hand woman in finding me the cutest glasses and made sure I got the best deal possible. She also hooked me up with prescription sunglasses for a great price. An hour later on the dot, Elvie and her amazing team sent me off with cheers and hugs and VISION! She even followed up a few days later to make sure I was happy and to wish me a great trip. Unbelievable. So immensely grateful for this wonderful, caring and professional shop. They truly go above and beyond and blow everyone else out of the water. Thank you, Village Crossing Pearle! read more

Sara is brilliant. She is a real pro who takes pride in her service. She helped me with picking out frames on two separate visits , she has got the golden touch. She matches the frames to your facial features and your style, which is an art. She is pleasant and takes her time to assist. read more

Without a doubt, this is the best Eyewear staff in Chicagoland. I came in today to replace a single nose pad. Patty replaced them both, straightened my frame, and adjusted the arms. She is not satisfied unless the fit is perfect! She also educated me on what to look for when making my next lense purchase. The entire staff answered the myriad of questions I had. Sarah, Elvi, and Rose are also first-rate professionals. I highly recommend this establishment for your eye care needs. read more

Elvi is the Manager and she is accommodating and helpful. The staff is friendly and customer service oriented. The doctor who saw me was Dr Nelly. She was professional and gave good advice for my prescription. I recommend this location. read more

Receptionists were nice, but overall my experience here was not that pleasant. I felt like the doctor was not friendly toward non English native speakers. I will not go back to this place ever for my contact lenses or glasses. read more

This location is incredible. Staff is friendly, patient and kind. They go out of their way to help you and wabt their customers to be happy. I have been to other locations and there is no comparison. Elvi is exceptional. She puts everything into what she does for this location. Her management skills are incredible. read more

I stopped in just to get my glasses adjusted and they were just as nice as could be and adjusted my glasses so so well. She Gave me tips to help keep the frames in good shape and again was just so nice and pleasant I will have to come back read more

I love this place. They have a great selection of frames and outstanding customer service. They will work hard to be sure you are a happy and satisfied customer. read more

Highly recommend this store. The store manager, Elvi, has a great group that will take care of your needs. Excellent selection of frames and optometrists that get your prescription right. If any issues, they will get it fixed without hassle. In my case they satisfied my needs and exceeded my expectations. I don't give out five stars very often, but I can't find any deficiency in what they did for me and how they conduct business. Well-deserved... read more

Elvy and her team are amazing. They have the greatest frame selection and are so knowledgeable. Before I found this store I spent many years wearing overpriced mediocre frames from other stores with no real selection. Have recommended them to many friends and family members. I'd never go anywhere else for frames again. read more

Do not get your glasses here. I got my son's glasses here as his regular opthamologist doesn't accept our vision coverage (his exams are covered as medical necessity through our health insurance) for glasses. When they were picked up, the frames were gouged and the lenses looked like they were filthy...but when we tried to clean them off they still looked filthy. They were horribly scratched within 2 days. We ended up having to get a new set of lenses at his eye doctors office (which we should have done in the first place.) We will never return to this Pearle Vision and won't be recommending them to anybody. read more

I have been going here for the past 8 years and the staff are the greatest. They are personable, attentive, and friendly. You won't be disappointed if you choose them for your eye care needs! read more

I went in for the first time last January for my annual eye exam. I was not planning on getting my contact lenses in this office, because I just assume it's more expensive. As soon as I told that to the person helping me (can't remember her name), she said that she can actually use my "FRAME" allowance to augment my contact lens allowance. I was doubtful, and I asked the lady if this was allowed. She acted like she was working on her computer, trying to see if the system will allow her to use my frame allowance, and of course, she said it did! She said she can give me 9 pairs of monthly lenses, using my contact lens allowance ($200) AND my frame allowance ($150). So there I was, thinking I don't use contact lenses everyday anyway, I can actually make those last for a year...There it goes, I bought the contact lenses in their office. I don't have to pay anything anyway, thinking I was just maximizing my contact lens AND FRAME allowance. I picked up the lenses a few days later, and they made me sign a paper saying that I received 4 boxes of contact lenses. I realized later on, that yes, they gave me 4 boxes (2 boxes with 6 lenses each) and 2 more boxes (WITH 3 FREE TRIAL LENSES EACH) - which yes, gives me 9 pairs of lenses. The free trial boxes put me off when I got home. I thought, hmm, this is shady, this means I really just bought six months' worth of lenses, and not nine. I let that go. I am busy and don't have a lot of time to deal with this. Well, earlier this month, I called my insurance and asked if my $150 frame allowance have actually been used. My insurance said yes, I still have it, and that the only claim made from my insurance was for the annual exam and contact lenses worth $200. I realized this person who was helping me at Pearle Vision did not me tell the truth (she claimed that she can actually use my frame allowance, to get additional contact lenses) so I buy my lenses from them. My insurance said this is never allowed - using your frame allowance to buy contact lenses, or vice versa. I inquired about these kinds of practices to my insurance - and they advised me to file a report. It is very frustrating that this office gives inaccurate information in your face so they can make their money. How many people fall for this every day? The staff here is really friendly; but I don't appreciate that they give patients wrong information, while acting really helpful in maximizing your benefits. I will never ever go back here again. read more

I got a problem. I keep shopping at this store. I can't SEE going anywhere else! Thanks Elvi! read more

Pearle Vision - Optometrists Near Me - Skokie, Illinois

I've been coming to this exact location for almost 5 years now. Everyone here is really helpful as well as knowledgable! The saleswomen know exactly what works for each face in regards to style and shape. Also, the optometrist is great with people of all ages and has an eye for detail. But my overall sole reason for coming to this place in particular is due to their WIDE SELECTION of FASHIONABLE frames (this is something to be admired). Personally, if I can get everything done at one place that is capable of serving me with quality merchandise and customer service, it doesn't get any better. I wouldn't dream of going anywhere else. read more

I'm a regular customer at Pearle Vision. I have recently received good customer service by Gabriel. A very unforgettable experience, so much so that I had to post this review! For example, he was friendly, handsome, and has great taste in frames. He was very time efficient. It made me very happy! read more

My daughter broke her glasses the day before she had to leave the country. I took the frames to Pearle Vision. They had a large collection and Elvira was able to help me find a nice looking frame which fit the lenses from the broken glasses. They have a technician on sight so that we could make adjustments if necessary. Fast and very friendly service. read more

My experience at Pearle Vision was exceptional good. Rose helped explain what the pricing was like and patiently helped me to pick out the glasses for me. Then I met Patricia. She is the best eye glass adjuster in the business. She kept tweaking my glasses to fix them until they were absolutely perfect on my face. If you want the perfect fit of your glasses you've gotta meet Patricia. I walked out changed because of my new glasses. I can not recommend this place enough. read more

My entire family goes to this Pearle Vision, and we have never had a problem. Quite the opposite. The doctors working there are nice, knowledgeable, and very accomodating. The staff take their time with you, choosing frames and giving honest opinions on how they look. There's never a feeling that you are being rushed or sold to - it's a very pleasant experience. They are quick about ordering contacts and/or anything else that needs ordering and are able to make a pair of glasses right in the store (if they're not complicated lenses/bifocals). HIGHLY recommended store. Elvi and her staff are fantastic and run a very professional business. read more

Friendliest staffs! answered all my questions! Excited for my new prescription sun glasses!!

I visited this Pearle Vision after procrastinating in getting a replacement pair for my glasses that had broken a few months ago. I met with Bridgette and Sara on site and they were absolutely great. Fantastic customer service and professionalism and I recommend this location to anyone needing a little sharpness in a blurry world. The staff were patient, knowledgeable, and kind, and went out of their way to make sure I walked out with a pair the same day. Incredible service. My good will to the staff and I will be making this my one stop shop for eye care going forward! read more

Lovely group of ladies! Immensely helpful, patient, and informative for a guy new to the glasses world (first in my entire family to get glasses). I did the whole 9 yards: saw the doctor, did the eye exam, etc etc, and the most challenging (but fun) part was picking my frames! That's how relaxed and easy the entire staff made my experience. I was skeptical about getting glasses from a "chain brand" oddly enough. I guess chains can feel impersonal at times and I didn't want that experience for something so important (I wasn't ordering a cheeseburger after all! lol). But that was absolutely not the case with this Pearl Vision store. Loved the experience and staff and highly recommend them. read more