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    Visionworks

    3.6 (70 reviews)
    Closed Closed

    Services - Visionworks

    Eye exams

    Eye testing and diagnosis

    Eyewear fitting

    1 More Service

    Retinal imaging

    Visionworks Photos

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    Recommended Reviews - Visionworks

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    Reviews With Photos

    Peeling frame coating
    Susan Y.

    If I could give it 0, I would. I thought the customer service was horrible...cold and unfriendly. They screwed up the order for my son's glasses and didn't bother to tell us. When we went to pick them up, the clerk took them out and put them on him, no mention. It was fixed in the end, but it was a pain. He was supposed to have a scratchy free coating, thy scratched in a week. My glasses lasted for 2 months, no exaggeration. The coating started peeling off around my ears and up the sides, then eventually all around the lenses. I went in and was blamed for it. I was told I should have bought the warranty. After much arguing, the clerk called another store to talk to a manager as the one for this local wasn't in or answering his cell, and the other store manager had the issue solved in less than a minute. I exchanged the frames for the ones on display. So, I was only mildly surprised when a month later the same thing happened. Contacted corporate, eventually was offered a new frame, but when I called the store, nothing was in. No one has bothered contacting me since. I will never go back to his place. Having worked in customer service for over 15 years, I know there are better ways to handle situations like this. Seriously disappointed!

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    1 year ago

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    10 months ago

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    1 year ago

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    2 years ago

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    8 years ago

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    We appreciate the review, Steve!

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    5 years ago

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    2 years ago

    I love this place! Dr Gonzales is phenomenal. He's patient with my kids and sympathetic. And the whole staff was helpful and friendly!

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    4 years ago

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    Carey, we will follow up with management.

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    5 years ago

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    6 years ago

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    12 years ago

    Helpful 5
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    13 years ago

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    3 years ago

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    4 years ago

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    Photo of Kulee X.
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    7 years ago

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    7 years ago

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    13 years ago

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    7 years ago

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    14 years ago

    Helpful 1
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    16 years ago

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    9 years ago

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    12 years ago

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    7 years ago

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    5 years ago

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    12 years ago

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    7 years ago

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    8 years ago

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    Kindy, thanks for sharing your experience with us.

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    7 years ago

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    Thank you so much for your review, P M.!

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    7 years ago

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    9 years ago

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    8 years ago

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    Ashley, thanks so much for this review.

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    8 years ago

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    Thanks for the review, Jane. We appreciate your feedback.

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    9 years ago

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    8 years ago

    You always take such good care of us, Violet. We appreciate your knowledge, support, and patience. You are the best!!!

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    We appreciate the review, Kristen!

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    7 years ago

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    7 years ago

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    12 years ago

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    8 years ago

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    Thanks for sharing your experience, Stephanie!

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    10 years ago

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    17 years ago

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    Page 1 of 2

    Ask the Community - Visionworks

    Review Highlights - Visionworks

    While I was in getting my eye exam, Jordan was out there picking some frames for me!

    Mentioned in 8 reviews

    Read more highlights

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    Red Eye Eyewear

    Red Eye Eyewear

    4.8(179 reviews)
    4.3 miBucktown
    $$

    Dr. Patel saved my vision!…read more I've been going to Red Eye for many years. The service has always been good, and I like the photos they take of the inside of the eye to look for changes year-over-year. But this is only the tip of the iceberg. On March 8th I took a blow to the head. Seemingly nothing much. It hurt. It was annoying. I got on with my day. But, the next evening I noticed a flash of light kept popping up in the corner of my eye. A quick Goog told me it was likely an issue with my retina (none of the usual "it could be a cold, or cancer--just the one thing). I made an appointment online and Dr. Patel took a photo inside my eye. There was nothing to be seen. However, 2 weeks later as I sat at my desk minding my business, I saw a black wavy line in the corner of my eye. Something that moved with the liquid in my eye. Moments later, that black line was many fine black lines spider-webbing across my field of vision. In another minute, it was gone. I emailed Red Eye to see if I should panic now or sleep on it and then panic, not really expecting a reply since it was close to 5, and within a few minutes Dr. Patel called. She had me come in at 10am the next day, HER DAY OFF, 4 HOURS BEFORE HER FLIGHT. I was worried I was interfering with her vacation, especially if it was nothing, but she insisted. And it was not nothing. My retina had torn. Nothing could have been done to prevent it, but now that it happened, she acted quickly. She called and got me an appointment at Chicago Retina the same day. When I got there, the ophthalmologist said the tear could have become a far more serious detachment in a matter of days or even hours. I was able to get laser surgery that day to prevent further tearing. If Dr. Patel hadn't contacted me immediately, insisted I come in, sacrificed her time off...lots of "ifs" could have resulted in a delay in treatment that could have led to much more serious damage. I'm so grateful to her!

    Only because zero stars isn't an option. This is a terrific place to come if you want to feel like…read moreyou're on a hidden camera show or if you like to buy brand new glasses then have them snap them in half with zero accountability. The desk girls are pretty smug too when they aren't hiding behind their Covid masks in 2026.

    Photos
    Red Eye Eyewear
    Red Eye Eyewear
    Red Eye Eyewear

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    Visionworks - optometrists - Updated May 2026

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