Excellent team at Pearle Vision - Old Town. Members of my family have received quality eye care along with friendly and courteous service. Thank you to Todd Hungerford O.D., and members of the Pearle Vision team at Old Town; Teara, and Kaniasha for being informative regarding my family's insurance coverage. read more

I came to Pearle Vision to have my 13 year old son eyes checked. We didn't use insurance, the cost was $107. A lot less than I thought it would be. Of course the price is more if you get lenses and glasses. The office is very professional, clean, warm and inviting. It's very spacious, a lot bigger than it looked on the outside. The optometrist was very sweet to my son. We were seen immediately, so no wait time. Delilah was our tech and she was exceptional. Friendly, helpful and made us laugh. My son had a comfortable experience and that's good enough for me. I definitely recommend Pearle Vision. read more

I came here for something very simple and ended up wasting time, money, and an entire DMV appointment because of this place. I was in town for only a few days and needed a DMV vision report. Since they originally issued my prescription, I figured they could provide it quickly. I asked if they could give me the standard DMV vision letter. They told me the doctor "wasn't in," but then said that if I did a vision test and my prescription stayed the same, they could give me the report. Based on that assurance, I agreed and paid $90 for a new exam. After the test, they confirmed my prescription hadn't changed -- but then refused to give me the DMV report anyway. At that point it felt like a complete scam. Their refusal meant I couldn't complete my same-day appointment and had to start the whole DMV process over on another day. Because they wouldn't provide the report, I ended up buying a new pair of glasses I didn't even need just so I could finish my DMV renewal during the limited time I was in town. The glasses weren't optional -- their refusal forced me into it. I'm extremely disappointed. The staff gave me information that turned out to be false, wasted my time, cost me money I didn't need to spend, and left me without the simple document I came in for. Completely unprofessional and absolutely not a place I'd ever trust again. read more

Todd deliberately caused additional trauma to my eyes, asked many personal questions, and appeared irritated when mentioning research completed prior to the appointment. read more

Dr. Contreras and Delilah were the best. Dr. Contreras is extremely knowledgeable, patient and funny. Made me feel very relaxed and explained everything as he went along. Delilah has a delightful personality and did a wonderful job assisting me with whatever I needed. Great location with the cleanest bathroom. This is not my first visit to this location and will definitely not be my last. Great job guys. Keep up the good work! read more

My arm fell off of my glasses and I stopped by Pearle Vision and the manager (Debbie) was very attentive and extremely helpful.

I first came here because my fiance has been coming for years. I was very pleased with Dr. Hungerford, who took the time to answer all of my questions. Excellent service from the entire staff - I'll be coming here from now on for all my optical needs! read more

Just had another great experience at the Pearle Vision at 400 W Division. I needed some help with my glasses and Bobby helped me get them fixed in no time at all. I have always had good results in all of the years that I have gone to this Pearle Vision. Can't recommend them enough. Always great service, too. read more

We have been coming to this location for 4 years now. Doctor Hungerford is awesome and also the manager Debbie, they took care of my wife and I great but this year they also took amazing care of my 6 year old with his eye exam. They truly give the red carpet treatment. They have hundreds of frames to choose from for any budget. My wife has purchases glasses, sunglasses and contacts and is extremely happy with the options available. They have all the insurance details ready and explain what is covered and what is the patients responsibility. During these COVID times we were happy with their safety protocols we witnessed as we were asked to wash hands and all machines wiped down THROUGHLY before each patient. Can't say it enough great service from all employees. read more

Always helpful and friendly when we need them. We have bought many pairs of glasses here and they always help us adjust our glasses. They are very accommodating helping my husband Adam with finding screws for older pairs and the optometrists are very good as well. Good service and happy with the selection of frames. read more

The team at Old Town Peale Vision came through for me in a HUGE way this week and I cannot thank them enough for their amazing customer service! When I broke my glasses while quarantining out of state, they were quick to work with me to order replacement lenses and even the exact same frame that I had been wearing previously. As my eyesight is not very good, they knew every day would matter in getting replacements out the door to me = the team went out of their way to check other locations for inventory to ensure I could get my frames and lenses as fast as possible, and they came fast. I have been seeing the Doctor at this location and buying glasses and contacts from them for several years - always great customer service - I will be a customer for a LONG time! read more

To a wonderful human being - Debbie A completely genuine and real person to work with. It started out trying to fix these old school Versace lens that gave her some work for the money! Then it escalated real quick to looking at possible lens to figuring out my size - upgrading my style. She provided superb service and without question gave us a deal in return. Def would come back to her store, if not come back just to visit and get hugs! read more

Had to get an eye exam for my old aging eyes. Sadly, I got bad news that my eyes were changing after my lasik and I needed glasses again. But the doctor was great at explaining why, and Gustavo was excellent at helping me pick out a super cute set of frames. Also their covid protocol made me feel really safe. read more

I have bought new glasses and had a complete vision work up, including that bizarre glaucoma test where they blow a fast burst of air in your eye, twice here. Although the location is obvious for those that drive down Division regularly, many people just drive by, although the service has been very good. The optometrist that I had last was exceptionally personable and made the appointment as painless as possible. I was surprised by the options for glasses selection as well. I got a pair of Hackett frames (a British company that is higher-end) and, although my insurance required the order to be sent out, they came back quickly and were exactly as ordered. Don't drive by this Pearle; it could be your new "eye" place. read more

I don't often write Yelp reviews, but this experience calls for an exception... I went to Lens Crafters for an eye exam and contacts. I found out they no longer accept my new insurance plan. I was able to call this Pearle Vision at 3:45pm on a Saturday. Get an appointment at 4 and was out the door by 5, with a full exam, including fitting for a new brand of contacts, which I love. And everyone treated me so nicely. It was truly an exceptional experience. read more

It is no surprise why I have been coming to this Pearl Vision on for nearly 20 years! Doctor Todd Hungerford has been nothing short of caring, understanding and professional. His commitment to his patients is incomparable and he has always displayed flawless expertise in addressing my concerns. I highly recommend any person who is looking for trust-worthy, attentive and adept medical care to visit Doctor Todd! read more

I went in to get an eye exam the day that the governor said that they could open during COVID. Debbie was amazing. Everything ran so smooth. I was so grateful. During the closure my exam expired, I was out of contacts and ONLY had glasses from 2009 that were all sorts of scratched and old. I was so grateful for Debbie, the doctor and other staff for helping me. Thx again :) I'll def go back for future exams. read more

I had an eye exam with Dr. Hungerford at this Pearle location. It was a real pleasure. He was extremely professional, personable, and helpful in answering all of my questions! The staff was great at helping me pick out a new pair of frames. I love my new glasses! Highly recommended. read more

1-Best refraction in years from Dr. Hashikawa. 2-Good advice on lenses from Theresa. 3-Excellent service and accommodation. Gratuitously fixed another pair of glasses that I got else where. O.D. Banser at Lincoln Park Eyes was good and but I left because of rude staff. Very happy with Pearl on Division Street! Dr. L. read more

I arrived without an appointment and received an exam very quickly and then got a lot of help picking out some new frames. A week later I picked up the glasses. After several days I want back because I could see better with an old prescription than with my new glasses. I was given another exam but was never given a clear description of why my new glasses weren't working. Maybe it was something about the height of the progressives--but I really don't know. I was told the new lenses would take a week. It's now been nine days without glasses and I was just told they may not be ready for another six days. This is totally unacceptable service. read more

My experience at this location has been very rewarding. Customer service is high end. I personally want to thank the manager for going out of her way to make sure I was completely happy. read more

I've been going to the Old Town location for a few years now. Everyone in the office is always friendly and helpful. I picked out some frames at my last visit with Kaniasha, and she was very helpful and kind to me throughout the whole process! read more

I have been going to this unit for 4 years, but last time was the last. I have an account to be paid and I bought a new glasses that was completely paid. I need to have the money in my insurance card to pay the open account, and when I went to pick up my glasses they didn't want to give me because I had to pay the other account first. I felt humiliated. I pick up my glasses anyway, after an disagreeable conversation with an attendant. I returned there some days later to pay my account. I am not returning to this place! read more

DEBBIE!!!!! She is amazing! She went above and beyond for me, to help me fix my glasses. I highly recommend visiting this location for ALL your glasses needs and specifically asking for DEBBIE - Because she is SERIOUSLY fantastic, sweet, knowledgable and incredibly helpful. Thank you!! read more

This is where I go whenever I need to have my annual eye exam. I mainly come because of Dr. Hungerford. He has performed my eye exams for almost 15 years and I like his suggestions. The exams are thorough and the store atmosphere is pleasant. read more

Tatiana and the team are wonderful!! My 12 year old daughter got contact lenses, and was anxious about putting them in. Tatiana and Debbie were sooo patient. After about an hour (-:literally:-) she finally got the hang of it! Great, great, service!!! read more

I chose to go to Pearle Vision over a "fancy" eye doctor because I just wanted a simple exam and a replacement pair of lenses for my current frames and I just live down the street. Steve, the owner (or manager?) of the store was very pleasant and helpful when I called to schedule my appointment, even fitting me in the same day after work! The exam was fine--don't remember the young woman's name but she was nice. They needed to order the new lenses, so I was told to return in a few days when they had arrived. Things started to go downhill when I came in a few days later to wait for the lenses to get replaced--the technician broke my frames, which were about 3 years old and I loved a lot. They encouraged me to look around the store to pick out a replacement pair. Unfortunately, I feel like their selection is not that great, and I couldn't find anything that closely resembled my old glasses. The next day I received a call from Matt at the store and he said they were unable to order my old ones from the manufacturer, but that I would be issued a store credit for their value. I asked him if he could order frames that weren't carried in the store and still apply the credit. This is where things really turned around. Not only did he let me do that, he was extremely patient when I called back several times with questions (can you order this brand? what size should I get? etc.) Once the new frames arrived, he even suggested I come in and try them on before they installed the lenses--much appreciated since I'd only seen them online. To be honest, I'll probably go elsewhere the next time I need a complete pair of glasses, but I was really pleased with how they handled my situation. Definitely not a bad choice if you need an eye doctor in this neighborhood. read more

Forget all other eyeglass places if you are looking for a place within the Gold Coast, River North, Mag Mile, or Loop area. I've been to all of them since I'm picky and a comparison shopper for high-end items, and no place compares to the doctors, service, or eyeglass selection as this Pearle Vision location. You can make an appointment over the phone or online and select whichever doctor you wish. I have gone to several different eye doctors here, and consistently I have found them all to be friendly, helpful, and quick to put you at ease if you have any angst with doctors. Afterwards, you are free to roam and try on glasses as much as you want. High end, middle of the road, inexpensive, and glasses of all shapes and color are there, and the pricing (with insurance) is extremely competitive. Should you like a frame but prefer a different color, you can have them check the catalogues and do a special order without any sort of payment or commitment to purchase them. Within a week, the sample frames wil come and you can choose then if you like them or not: you are under no obligation to purchase them, in such cases. If you don't need an eye appointment, just tell the people at the desk when you first walk in that you're needing to browse for new glasses, and they'll let you browse at your leisure. This is a welcomed difference compared to every other place, including the large Lenscrafters at Michigan Avenue that shadows you like a hawk and locks most of their designer glasses. Sorry, if I'm going to pay $400 out of pocket for my high-end glasses (excluding the cost of the lens and insurance allowance for frames), i should not be treated like a criminal. Pearle VIsion is not like that - they welcome all of their customers and treat them well. When you do get your finished glasses, the technicians will take their time to properly fit them to your face. As they adjusted mine to my bridge and temples, I felt like they were giving me a free head massage considering the amount of time they went to painstakingly ensure the glasses fit and looked perfect on me. Talk about excellent service. Don't waste your time visiting other stores with sub-par quality glasses and small selection of frames. Just book an appointment and get here. You'll be done and have your glasses quicker than Clark Kent can change in a telephone booth. read more

I made an appointment online. Got to the confirmation page and everything. So I go to my appointment on a Saturday. I'm running late so I take an Uber. When I arrive I'm told they have no record of any appointment for me. They ask if I'l made online and I said yes. They said they have problems with online appointments. She then brings over another employee and I repeat everything and the two employees keep looking at each other saying someone should talk to the doctor and asking if I got to the confirmation page online. After a few minutes of watching the two receptionists keep saying to each other someone should contact the doctor, I walked out. Waste of an uber, waste of a trip, waste of an afternoon. Thanks for nothing, Pearle Vision. read more

Fantastic service. Walked in the door was greated professionally and friendly by Debbie and Alexis. My appointment could not have been easier by Dr Yaffe who was wonderful. They also have an incredible selection of high end frames. Tiffany, Dolce, Prada, Versace. All in all I had a great excellence. read more

Watch your charges! Even though their on hold recording insures you won't receive un expected charges that is not the case. I returned to this location 12mo after getting my first pair of contacts from them because their customer service was so great, the doctor so nice, and they let you try contacts to make sure you like them, which was great since I was new to contacts. During my second visit I mentioned many times that I was in to use my insurance to buy contacts and get an exam and that I'd pay out of pocket for my new glasses and buy them on the internet. During my check out, I went over this again with they guy, making sure I was using every last dollar my insurance allotted me for this year, double checking that I wasn't missing out on an option for them to buy my glasses. He confirmed that it was a fixed amount and that with my exam and contacts I'd be paying about an additional $25. I sign my credit card receipt and left. Checking my transactions this morning I see a charge for $177 from Pearl Vision and so I call assuming there has been an error and knowing they'll happily correct it because they are so nice. But after being on hold a lot, I am informed that my insurance only covers contacts or glasses ever 24months and they just went a head and charged my for the contacts without my authorization. Yikes. I'm returning the contacts today. Luckily I didn't open them! read more

I actually find this place to be a bit more expensive than other vision centers. But their frame selection is pretty big and they carry lots of designers that other places don't. The service here is great and they usually have your frames ready in a short period of time. You might have to pay a bit more, but you won't be disappointed. read more

So my insurance company is triflin'. They are a major pain and my people over at Pearle vision cut through their BS and took care of me. The appt process was super easy online. I came in and got seen within minutes, exam finished and left with a years supply of contacts in hand within half an hour. They even fixed my busted glasses for free! Woopwoop! read more

I have been a client of Pearle Vision for 4+ years. I really liked my Doctor at the Ashland location, however I work across from this location (400 Division), so I decided to call there when I was in need. I had a piece of fiber from my sweater stuck in my eye for about 4 hours at work. It got so bad, that I couldn't work anymore and I had to do something about it. Now going to the ER would have been a little extreme, so I decided to call the place of business that I have had my eyes poked and proded from for the last 4 years; I trust them and how big of a procedure could it be? I told whomever that answered that I was an existing client, and that I needed someone to help me fish this fiber out of my eye which would just take a rubber glove, some eye drops and 5 seconds. The voice on the other end wanted to charge me $70. Are you kidding me? I spend $40 a month here on contacts, which is high to begin with but because I believe in customer loyalty, I look past it. I felt so slided and treated like a number at this location. I really think I will be ordering from 1-800 contacts, and boycotting this place for good. read more

My mom and I went here to get new glasses. She has a very complicated prescription. The lenses she received at first were slightly "off" (not that unusual considering her prescription needs to be very precise). After a few weeks, she went back to ask them if the glasses could be adjusted. The guy we spoke to offered to re-make the lenses at no cost. He was extremely friendly and worked hard to precisely measure. A week later and my mom had her new lenses and they were perfect. I was impressed by the friendliness of the people who work in this store. read more

Bought my glasses here about a week ago. Paid for anti-reflective and scratch resistant coatings. It's very obvious that the coatings were not put on my glasses. I have scratches, although the glasses were never dropped or handled without care. They also reflect light. This is not my first pair of glasses and I know, that if done properly, the lenses should not scratch unless they are mishandled. My last pair lasted 1.5 years without any issues. This one didn't even make it a full week. I will go back to see if they address this problem. Will update! They fixed my glasses within 24 hours after I brought them in. read more

I have gone to Pearle Vision in Old Town for glasses the last three times I needed a new pair, even though I do not go there for eye exams. No matter who helps me, they are always friendly while also professional - and know how to work with my insurance company. Today it was Tatiana who helped me. She offered her opinion on frames when I asked, and continued to be patient with me while I went back and forth between a couple of styles before deciding - even though the store was very busy with year-end customers. On prior visits, the general manager has stepped in and been very helpful when necessary. I would definitely recommend this shop when picking out prescription glasses or sunglasses. read more

I am VERY particular about who tends to my eyecare needs and went here mainly because they took my insurance (Humana Comp Benefits). I am SO glad I did! Dr. Mila Petkovic first saw me. She was very kind and listened to my whole eye 'situation.' She gave me two new trial pairs of contacts that came within a week. They also got me the best deal by having the eye exam through my BCBS HMO and the contacts through my vision insurance. Fastforward to present time--I called today and was able to make an appointment for later this afternoon. I had some weird eye pain/tearing/light sensitivity for a bit and really needed to be seen quickly. The doctor who was there was extremely helpful too! Here's why: -He had the 'insurance guy' run both my vision and medical insurance (figured it would be covered because I had an ulcer-yeah ew). My stupid HMO wouldn't cover it but he still charged me $25 which was LESS than my copay. -He called around to CVS to price the antibiotics for me and had them run my insurance to give me a price ($12 vs the $85 he originally wanted to prescribe, not bad) I have never had any doctor whether it be PCP or whomever be so attentive and jump through all the insurance hoops so I wouldn't have to. Highly Recommended! Wonderful service! read more

Pearle Vision on Division for the win. Really enjoyed the service here and they have a huge selection of frames. The prices are higher than I'd like to pay but for the location they are competitive. The staff that worked on the Sunday we were in were terrific on all fronts. Knowledgable and helpful and kind. read more

My insurance have 40% off additional frame lens w/ option package. They printed out my benefit page, and EYE CHECKED my insurance, told me that I cannot use it! I am pretty sure technically I can. They said in front of me, give her 30%+30% off, or your insurance covers 40%+20%. Can you stop trying to fool people?! Your customers are not stupid! read more