The staff was very courteous and polite and helpful. Dr. phong was very professional. He explained everything and what was needed and why.

Incredibly rude. My mother is illiterate and asked for help in filing out paperwork. She was scolded and told to "fill out the damn form-it's in Vietnamese!" Luckily, she figured it out herself before leaving without an exam. I will be looking for a different Vietnamese speaking provider. read more

If want business grows and improves , need customer service front desk with respect and friendly then you see a difference. Thanks read more

I love going to this shop. The owners are very sweet. The nice lady working there went through so many glasses with me and had so much patience I really appreciated it. I just went in to get a pair of glasses and expected to wait a week or 2 for them to be ready and I was shocked when they were ready for pick up in 30 minutes. I highly recommend trying out their shop. read more

I broke my glasses. I knew the frames could not be repaired. The lady said that she could not fix it. I told her I understood. I asked if she had frames that could fit my lenses. She said they do not have those frames. I asked her if she wanted to sell me anything. She never left her stool behind the counter. I said I need to get something. I was willing to by a new pair of glasses. I just saw my ophthalmologist two weeks ago so I had a prescription. I asked again if she wanted to do business with me. She never moved to show me frames or check my prescription. I told her that I would never be back and she said nothing. I went to another store a few minutes away and purchased new glasses. I was a serious customer and not treated that way. They were rude and indifferent. Nobody should waste their time walking into this store. read more

Refused to correct one of my lens when I came to them up. Then told me to shut up and get out.

Gotta remember to snap a photo of the new location since the photos posted right now on Yelp are of the old Broadway location. Dr. Pham is great optometrist and provided a great checkup for my daughter in the neighborhood after needing to switch doctors when her insurance coverage switched to AllKids/Medicaid. Free parking in the back is available and not much wait that day. What did get a little more tricky was when it was time to pick out frames. He had one other staff person (during the two times I went) who was nice enough otherwise, but my daughter had a hard time picking out frames on her own (needing to decide too big or too small) even from the select trays of frames that are covered. Maybe I should be more explicit asking the optician/front staff for help, especially if they're available. It just didn't seem to be part of the service I've found with other opticians. But it could also be that simply my daughter was frustrated by the selection there (it should be same though at each optician that accepts Medicaid for glasses). What I did do was express on my second visit that my daughter had trouble picking out frames and that'd we'd like her prescription to try another place. The same front staff person, nice as before, provided me that. Wound up going to Grinman Eye Care in Evanston that also accepts Medicaid and has good Yelps. That office has 2 to 3 staff up front and sat with my daughter for about 5 minutes going through the trays of frames that are covered and picking out frames that might work. My daughter picked two possibles, identified her preference, and the optician checked it and took measurements for the order. Having staff assistance seemed to help but it seemed my daughter found two frames she didn't find at Vision 20/20 which seems unusual that both opticians wouldn't have the same covered selection. read more

Van Pham was the best eye Dr.I ever had he check for everything and explain everything to me as he went along the receptionist was very nice and polite she even help me pick out my eye glasses..I would recommend any and everyone to go see Van Pham you will not be sorry. read more

Vision 20/20 - Me before my glasses... - Optometrists Near Me - Evanston, Illinois

See all

The lady at the front desk is extremely rude! I bought some Prada glasses and they broke the next day! She gave me a hard time about fixing them! I don't recommend this place! And if you're going to open up a business in our neighborhood you need to treat our people with respect! I've never go here again and neither will my family! Extremely disappointed!!!!!! read more

Outstanding service! My wife received her eye exam and prescription here and raved about the service- so I went in a couple of weeks later. Their "new-ish" location has plenty of free parking and is absolutely spotless. This is a well-managed, well-organized medical facility. You can't help notice how perfectly the spacing is between the display models of frames for glasses- how exact everything is. Clearly, this facility is run by a perfectionist. Make an appointment, and verify your insurance. You will receive a text message reminder from them, and they will be ready for you when you arrive. Filling out the form is quick and easy. Dr. Pham's eye exam was about 20 minutes and covered everything. He explained things to me, took the time to ask about my "screen time" usage as well as how much light I have to read with, etc...He came up with a prescription that was exact, and 10 days later my glasses and personalized frames were ready for pick-up. Dr. Pham is a class act. He is a true professional that gets the job done perfectly. He is only 20 minutes away from us, but even if he were 2 hours away he would still be our eye doctor. Your health is the most important thing you have. If you are tired of the "big box" eye care centers with their revolving door of various eye doctors every time you go in, give Vision 20/20 a try. Go see the best. You will be happy. read more

Experience with kindness! This optical is the best! I have come to get my exam plus they take all insurance, double check for updates on your insurance. Quality is a plus they know what they doing! The truth they will tell you how your vision is! Not to sell you a pair of frame .No they care of your health plus your eyes are for you to enjoy life! Guarantee they will make you feel better and confident! 20/20 you are the best! read more

The doctor and staff are very helpful and insightful. They went the extra mile to make me feel happy with my experience. I really enjoy my new lens also the location is convenient with an easy to reach parking lot in the back. I would go back and recommend them. Thank you again for a positive experience! read more

So i didnt want to do this but I feel the need to. CUSTOMER SERVICE IS EVERYTHING TO ME. but ever since they moved to this location Maria because the front end face. She is so rude and i honestly think she is oblivious to the whole situation or its a language barrier. Dr.Pham is great. But Maria has really disappointed me and i have decided to not continue taking my kids and myself there anymore. (And ive been going there for over 4yrs.) I hope she starts paying a bit more attention to her tone and the words she uses. read more

Medicaid is accepted, I state this first to help out those looking for quality vision care regardless of their insurance. The entire staff is pleasant and friendly. They have stations set up to quickly move you through your appointment. Dr. Van Pham is excellent, he does a thorough exam and takes time to answer any questions you may have. They offer higher end and affordable glasses. They will even give you a discount if you find a pair you really like. My appointment took less than 40 minutes, this included filling out paper work, the exam and selecting glasses. Granted I came in when it wasn't busy this was still the quickest experience I've ever had seeing an optometrist. My glasses were ready in about 2 weeks. I came in to pick them up and after trying them on I found them to be a bit loose, the staff corrected the fitting in about a minute and I was on my way. My entire experience was painless and although I live almost an hour away I will always make the trip to visit Vision 20/20. read more

Vision 20/20 - This is where I sat and experienced one of the best vision exams to date! - Optometrists Near Me - Evanston, Illinois

The customer service is horrible! No follow through and they lie about insurance issues. Worst business ever and this is my first negative post on Yelp in my life. read more

This is my second eye exam and consult with Dr. Van Pham and once again it was an extremely pleasant experience. He's very thorough and explains everything. Patiently answers questions concerns, gives you info you need, recommends what is in your bed interest and leaves you to decide for yourself without pressure. Great sense of humor a d a nice casual and conversational demeanor. His receptionist is also a sweetheart. read more

Dr. Pham and staff helped my wired and I chose the best options for our needs! Everyone here is friendly and professional! A great neighborhood gem! read more

I drive 1 hour to get here. Been going to them for over 10 years probably. Affordable and trustworthy. Thank you for my vision.

Just went to see Dr. Pham again, this time to get contacts and as usual he was funny, straightforward, and thorough. His new office is beautiful, spacious, and brightly lit. Very easy to get to - just a short trip on the Red Line and a 2 minute walk from the train station and I was there. I recommend that you go here for all of your vision needs. Front desk ladies are also really nice and professional. read more

I recently moved to the Rogers Park/Evanston area. I needed a new pair of glasses and decided to give this office a try. The lady at the front was very friendly and helpful. The doctor was super funny, quick, and efficient. He explained everything to me and answered all of my questions with occasional joke in between. There isn't a large variety in the selection of glasses, but I did find a pair that I liked. read more

Drm Pham and Maria Pham are fantastic people . . . Maria truly extended genuine compassion in my situation. Im grateful. And, have perfect ne contact lenses! Thank you so much! Jeffrey~ read more

Went to pick up my glasses a few days ago.(medicaid) Service was horrible. To top off the bad service...Upon leaving i said you forgot my case. They said we do not give cases to medicaid clients. I am an ex soldier and i come back to this? read more

I called for an estimate on my eyeglass based on my prescription. I already got an estimate from 4 other places. I spoke to him for twenty minutes and read him my prescription he could not give me an estimate except to tell me that it is custom...aren't all eye glasses custom? I cannot and will not be coming in here. read more

My Elderly aunt came here to get a set of Glasses. After standing at the Counter for a while she said Hello to get her attention, Instead her saying can I help you, she Abruptly said HAVE A SIT I WILL Be THERE. After getting her Glasses that she couldn't see threw. So my aunt went back, And the dr said IM SORRY THIS IS WHAT YOU NEED, I brought to his attention I can't see nothing out these glasses. He then looked at me like I'm Crazy. I been with these eyes all my life. It look like to me he don't care about his patient. Just billing the insurance for money. I will never come back to this clinic again read more

Update: Once again, Dr. Van and his attentive staff, including the ever-present LINH, have always given me excellent customer service when it comes to fitting me for a new set of glasses and examining my eyes. When I go to a new business, I always pay close attention to the customer service and how clean the place is. In this case, the store is exceptionally clean and when I went back for my eye exam the doctor even cleaned the vision machine before examining my eyes. His staff is professional and everybody speaks fluent English. Hardly a wait at all. Love the attention to detail and the way they all work so well together. Of all the optometrist's I've ever gone to, Dr. Pham Van is one of the most conscientious and thorough doctor's I've ever had to examine my eyes. He explains everything to you in a clear and concise way and is more than willing to address any concerns you may have. Upon my second visit today he gave me a detailed explanation of how to properly care for my glasses and what to look for if I suspect I have cataracts. I don't have them now, but eventually he explained everybody gets them. Good to know! I can't wait to see Dr. Van again. read more

I've been going here for more than three years, and Dr. Pham Van and his staff have everything you need, at a very reasonable price. Given the Vietnamese and Asian nature of the neighborhood populace, the service is of course bi- and tri-lingual. It's never been a problem for me or my family. You can make an appointment or just walk in; usually the wait is not unreasonable. The decor is pretty basic, but how much does that really matter if you get the same product? I'd rather save some money than help an optician pay a very high rent. BTW, be careful not to leave the parking lot. Look over to the right, the Lincoln Park Pirates are often just lurking, waiting for the moment to pounce on your car to tow it. Via mass transit, the Argyle stop on the Red Line is just around the corner, and the 36 bus passes by. The Yelp listing is incorrect. the store is in Uptown, not Edgewater. read more

I'm a forever fan of Dr. Van Pham! First and foremost, he's an excellent Optometrist, he's efficient and still gets it right the first time! I'm on my forth pair of glasses and each changing year as I age, it's perfect: they're a perfect prescription, the space filled with my reading prescription is perfectly placed, my weakening near and long-distance vision is accurate and the selection of glasses is vast and there's definitely something for everyone! As his first rate staff, Dr. Van Pham and I go over the particulars of my order, they ensure I know everything I'm entitled to by my insurance. These are the important factors in trusting the health of your eyes to another. Less important, but a terrific bonus, though he's knowledgeable on a number of subjects, I love talking photography with Dr. Van Pham! He's got a great sense of humor and an easy laugh. read more

Last year when I went to get my eyes examined (and new glasses) I had such an unpleasant experience, it garnered my only 1 star yelp review. So, I knew I wasn't going back to that place again for this year's optometric task. As other reviews for Vision 20/20 have noted... the staff is amiable, conversant. And Dr. Van Pham blew me away with his humor, charm... and his patience in explaining technical and anatomical details to me. The entire experience was a joy. I will most likely always return here for future eye concerns. I might post a follow-up review when my new eyeglasses come in (in just a couple weeks, I'm told). read more

I have been coming here since I was 15 years old and now since last year been coming here with my daughter. I like this place, I have never pay to get frames because I used the medical card, and is a plus they accept the medical card since most places don't. The only reason why I don't give it a 5 stars is simply because last year that I came for my daughter follow up, he was hurrying up the hole check-up and I have to wait a 30mins or more even tho I went in on time. read more

Today I stopped in Vision 20/20 as I was in a bit of a pickle because my car had just been broken into and for some reasons my glasses I need for driving were taken among other items. I expressed to the Doctor how concerned I was because I have a long trip ahead of me this week and I have little confidence to drive without my glasses. Everyone in the office went above and beyond to help me at a time when I felt so helpless. I will definitely be a return customer based on this amazing first experience! read more

AWESOME . My visit was thorough and efficient. The doctor was patient thorough and very understanding. He even gave me some dames for eye vitamins! I would recommend to ANYONE go here! read more

Front desk lady is so rude, rude rude! Passive aggressive and sarcastic. Don't take your anger out on me lady.

Such a terrible bad service I experienced from the eye doctor. Today I went there for an eye exam, but when I told them I don't need a free eyeglasses then the eye doctor sent me home. It makes sense that they want to make money from public acid insurance. As a customer I'd have a right to choose whether I need a free eyeglasses or not. If they really want to make money I don't mind pay for my eye exam out of pocket. It's nice they accept public acid, but with a terrible service I wouldn't even want to step in their store again. I rather go somewhere farther to receive a good service. read more

Dr. Pham diagnosed my brother with high eye pressure. He advised to come back. He gave no eye drops nothing..no information on how to deal with it. He examined my bro like he had a time limit..you know like 10 mins. We went home and googled about high eye pressure. My bro has asthma and his primary care physician gave him a medicine which gives high eye pressure as a side effect. We informed his primary care physician that he was diagnosed with high eye pressure and if taking the drug was okay..The PCP commented that the eye doctor was supposed to give him eye drops. We went to VISION 20/20 after a week as asked by Dr. Pham. He did not prescribe anything. Just told us to keep coming back for checkups. When we told him the suggestion given by the PCP, he got angry. I like to ask questions. It is in my nature. If people get irritated or angry by the questions, I simple loose respect for them. It seems like he only wants people to keep coming back so that he can get paid. Lastly, his jokes are bad and we had to pretend they were funny. WE ARE NEVER EVER EVER COMING HERE.. read more

Dr Van Pham is FANTASTIC! Not only is he a caring, fun , pleasant doctor to speak with, he is SHARP! Dr Pham figured out a contact lens prescription error ( originally from a Walmart Doctor) that had been over correcting my left eye for 5 YEARS! I am disabled and the free parking lot right out front is absolutely great. He gives free trial contacts so you can try new brands and recently when I ran out of contact lenses right before the holiday weekend he gave me a free pair to get me thru the holidays! He is so considerate of your eye health! They have a really good selection for the free pair of glasses that come with your insurance. They accept Medicaid with a smile and do not try to overcharge anyone with hidden fees. You can ask Dr Pham as many questions as you like and he is very happy to tale the time to answer you. read more

This use to be where I got my glasses and contact lenses but the optometrist was condescending and rude. They also take a really long time with the eye glasses. My brother had to wait months because they also lost one of his and had to replace it. read more

This place is great. I live two blocks away and was about to go to a practice downtown that was recommended by a friend, but a simple Google search showed Vision 20/20 with such favorable reviews--and no need to leave my neighborhood! I gave them a try in late 2015 and was very pleased. I came back last month and had another positive experience. Dr. Pham is very affable. The opticians up front are very friendly, patient and accommodating. I have gotten glasses and contacts here twice and have been happy with them. read more

Doctor Van Pham was very understanding with my fear of increasing prescriptions. He is a genuine doctor who really cares about the patient - his operation is straight forward and wholly transparent! read more

I don't speak Thai or Vietnamese, but I did have a pretty great experience at Vision 20/20 just the same.

The staff at Vision 20/20 was very helpful and friendly. There was little to no wait, and they were upfront with pricing and helpful with my insurance coverage and what they wouldn't cover. The doctor even gave me contacts (less expensive alternative to the contacts I've been using) to try and see if they work for me! I even got a free pair of sunglasses (non-prescription) as I have light sensitive. They even have a great selection of glasses, great pricing for the brands they carry! I will definitely be back each year! read more