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    CustomEyes Evanston

    4.4 (18 reviews)
    Open 9:00 am - 5:00 pm
    Updated 1 month ago

    Services - CustomEyes Evanston

    Eye exams

    Eye testing and diagnosis

    Eyewear fitting

    1 More Service

    Retinal imaging

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    3 months ago

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    2 years ago

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    2 years ago

    Dr. Hansen wasn't nice during my exam visit I felt like he didn't value me as a customer by recommending me to go elsewhere for eye exams.

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    2 years ago

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    6 years ago

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    4 years ago

    Like this place. Love Chuck, he not only helped select a nice frame but also made sure we got it before thanksgiving.

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    6 years ago

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    5 years ago

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    7 years ago

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    7 years ago

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    Ask the Community - CustomEyes Evanston

    Review Highlights - CustomEyes Evanston

    Custom Eyes has a wide variety of eyewear brands and an excellent selection of frames for each of the brands.

    Mentioned in 5 reviews

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    Evanston Eye Wellness

    Evanston Eye Wellness

    4.1(53 reviews)
    2.3 mi
    $$
    Certified professionals
    Offers payment plans

    Unethical Billing, Aggressive Manager, and Hidden $140 Fees. AVOID…read more My experience was a nightmare due to non-transparent pricing and aggressively poor management. The initial scheduling call was confusing, and upon arrival, I was rushed to sign waivers with no visible price list. I was there for a simple annual exam with a $10 co-pay, which I confirmed with the staff. After the exam (where the doctor and technician were excellent), the manager demanded $150, claiming a mandatory $140 contact lens fitting fee. This fee was never disclosed, nor was I informed my specific contacts would void my insurance coverage. Eventually it was uncovered that the fee was only there because the particular brand THAT I WALKED IN WITH was a level 2 which was never disclosed. I did not even need a prescription for contacts so this was all hilarious When I requested an itemized bill, the manager was incredibly argumentative, claiming, "we don't do bills," and demanding immediate payment. After demanding to involve the doctor, the manager reluctantly accepted the $10 co-pay but retracted my contact lens prescription and trial lenses (which hilariously I had just signed a document required by illinois law stating that I had received contact lens prescriptions). This is a complete bait-and-switch operation driven by incompetent staff. Save yourself the headache and the surprise bill--avoid this establishment entirely. I hope the technician and eye doctor find employment elsewhere as they were lovely. Please retrain all your non medical staff immediately.

    In an emergency situation this place came through for me. I didn't notice my glasses were crooked…read moreuntil this morning & I needed them today. Not only did this place repair them but also cleaned them & did I mention that the beautiful young lady didn't charge me a single dime. Customer service of this magnitude is rare.

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    Evanston Eye Wellness
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    MyEyeDr

    MyEyeDr

    3.4(58 reviews)
    1.9 mi
    $$$

    In May I went in for an exam and new contacts - could not be more pleased. The doc fitted me for…read moremulti focal contacts to try for a week. Went back to finalize the prescription a week later. This is the first time in years I haven't needed readers on top of contacts. Insurance covered the exam, and a year's worth of contacts with the new customer discount plus some other rebate cost me $199. For a year's worth! Super pleased - lenses are great, comfortable, I can see up close, far away, in between, so clearly the right prescription. Very satisfied.

    I have been a client at Spex and now MyEyeDr for over 10 years--my entire adult life. This has come…read morein handy as I have developed some neurological issues over time. Dr. Dahl has been a fantastic optometrist. She is incredibly knowledgeable, thorough, and patient. I always come away having learned more about my health. I appreciate the large selection of designer eyewear and I have purchased Lindberg, Tom Ford, Ray Ban, Oliver Peoples, and other designer frames over the years. I do agree with other reviewers that there is a pathological salesmanship attitude that permeates the enterprise. You have to be careful about what is being offered and be knowledgeable about what you want and what your insurance covers and does not cover. With that in mind, I have had a very positive experience with MyEyeDr and highly recommend them for all of us four-eyed humans!

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    CustomEyes Evanston - optometrists - Updated May 2026

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