Dr. Grinman has been my eye doctor for close to 20 years. He's the only doctor in the small clinic…read more His staff is efficient, helpful, friendly, and professional. I love having an independent eye care office where I know them and they know me. Dr. Grinman has referred me to specialists when needed. It's fun when he weighs in on my frame choices! I think he likes when his patients feel they look good one of his wide array of frame choices. My eye doc for life. (Please don't retire!)

Great help with my daughter picking out glasses after she had trouble finding something she liked…read morecovered by Medicaid/Allkids at another optician. They do have multiple front staff and an optician sat down with my daughter to go through the trays of frames that were covered. Efficiently, the optician picked on possibles to try on (that weren't obviously too big/small) and my daughter narrowed it down to two, and there was a clear favorite. Their staff had been very helpful over the phone, confirming coverage and suggesting when to visit to drop by (since an appointment isn't needed) but that they wanted to manage their customer traffic for COVID.

Dr. Kohn is the best!! He's very friendly, kind, and easy to talk to, but he's also very thorough…read more You can tell he actually cares about your health and he will patiently answer all your questions and make sure you understand everything. After trying my new contact prescription, something felt a little off. I called the office and he was extremely helpful and understanding. He offered for me to come back and recheck my prescription. He made sure everything was perfect and comfortable. I've gone to so many eye doctors in the past 25 years and Dr. Kohn is by far the best one I've ever had. He's just a doctor who cares- which I feel is rare these days. I won't hesitate to bring my kids and husband when they need their eye exam. Everyone in the office is extremely nice, friendly, and helpful. Sometimes unkind office staff kind of ruin your experience, but that will not happen here. There's just an overall culture of being kind and taking good care of patients throughout the office. I'm so glad I took the chance to try Wilmette eye care, because I'm so happy here!

What can I say about Dr Kohn, he is simply THE BEST!!. What Doctor goes out of his way on a…read moreweekend no less than to see how you are doing post cataract surgery. Dr Kohn continually gives the best no BS explanation on your eyesight. He is so personable, and friendly. He goes over the health of your eye in great detail and lets you know how things are. I cannot say enough about him, he is the best.

Unethical Billing, Aggressive Manager, and Hidden $140 Fees. AVOID…read more My experience was a nightmare due to non-transparent pricing and aggressively poor management. The initial scheduling call was confusing, and upon arrival, I was rushed to sign waivers with no visible price list. I was there for a simple annual exam with a $10 co-pay, which I confirmed with the staff. After the exam (where the doctor and technician were excellent), the manager demanded $150, claiming a mandatory $140 contact lens fitting fee. This fee was never disclosed, nor was I informed my specific contacts would void my insurance coverage. Eventually it was uncovered that the fee was only there because the particular brand THAT I WALKED IN WITH was a level 2 which was never disclosed. I did not even need a prescription for contacts so this was all hilarious When I requested an itemized bill, the manager was incredibly argumentative, claiming, "we don't do bills," and demanding immediate payment. After demanding to involve the doctor, the manager reluctantly accepted the $10 co-pay but retracted my contact lens prescription and trial lenses (which hilariously I had just signed a document required by illinois law stating that I had received contact lens prescriptions). This is a complete bait-and-switch operation driven by incompetent staff. Save yourself the headache and the surprise bill--avoid this establishment entirely. I hope the technician and eye doctor find employment elsewhere as they were lovely. Please retrain all your non medical staff immediately.

In an emergency situation this place came through for me. I didn't notice my glasses were crooked…read moreuntil this morning & I needed them today. Not only did this place repair them but also cleaned them & did I mention that the beautiful young lady didn't charge me a single dime. Customer service of this magnitude is rare.

Stopped in to get an adjustment after my son jumped on me and messed up my glasses. no more…read moreslipping, great professional service, and I can't wait to come back and buy a pair of super cool glasses from them!

I had a small frame repair job. I was waited on quickly by a friendly clerk. He did the repair in…read moreno time and sent me on my way. Service like that needs to be celebrated. Please do use this shop!!

If I could give 0 stars, I would. I have been going to Custom Eyes in Roscoe Village since 2009…read moreand downtown since 2010 and have had absolutely phenomenal experiences at both locations. The staff were lovely, the service wonderful, and the glasses beautiful. When I moved to Wilmette, I found this was the closest location to my new home, and I will never go back after what I experienced. My husband went first, and told me the staff were obnoxious and aggressive about selling glasses, which was the opposite of our experiences over the last 15+years at the other locations. I went to see for myself, and completely agree. The woman was rude, pushy, and judgmental. When I told her I wanted a second pair and therefore did not want to spend a lot, she got very nasty and rude, and bristled at my decision. When I came to pick up my glasses, she completely ignored me, turning her attention to shoppers and those waiting to see the doctor who obviously did not need to be helped. Her behavior was classless and rude, and she cheapened the experience when clearly this establishment has beautiful items and is part of a lovely larger chain. Evanston, you can learn a lot from the Southport, Roscoe, and LaSalle locations - they have it together! Your nastiness and judgement have no place in such a sweet neighborhood. Please treat customers kindly and respectfully and reserve your judgement for your own purchases.

Oh how I love CustomEyes. When my off-the-shelf readers went to 3.5 and my long distance was no…read morelonger perfect, it was time for progressives. I stopped in at lots of shops and after a visit to CustomEyes I never looked back. The eye business there is personal -- it's about expertise, customer service, and looking good. I cannot believe how many compliments I continue to get on the glasses I've bought at CustomEyes. Manager Laura is wonderful and her staff is a warm and caring bunch. Patient, too! After my first time, everyone in the shop knew my preferences. They are each expert at finding the glasses not that simply look good but that look great. I never stop in without an offer to clean my glasses or check the fit. It's a pleasure to do business there.

In May I went in for an exam and new contacts - could not be more pleased. The doc fitted me for…read moremulti focal contacts to try for a week. Went back to finalize the prescription a week later. This is the first time in years I haven't needed readers on top of contacts. Insurance covered the exam, and a year's worth of contacts with the new customer discount plus some other rebate cost me $199. For a year's worth! Super pleased - lenses are great, comfortable, I can see up close, far away, in between, so clearly the right prescription. Very satisfied.

I have been a client at Spex and now MyEyeDr for over 10 years--my entire adult life. This has come…read morein handy as I have developed some neurological issues over time. Dr. Dahl has been a fantastic optometrist. She is incredibly knowledgeable, thorough, and patient. I always come away having learned more about my health. I appreciate the large selection of designer eyewear and I have purchased Lindberg, Tom Ford, Ray Ban, Oliver Peoples, and other designer frames over the years. I do agree with other reviewers that there is a pathological salesmanship attitude that permeates the enterprise. You have to be careful about what is being offered and be knowledgeable about what you want and what your insurance covers and does not cover. With that in mind, I have had a very positive experience with MyEyeDr and highly recommend them for all of us four-eyed humans!

Great selection of frames plus the optometrist is fabulous. Explains everything carefully, clearly…read more& thoroughly. Great place!!

If you are seeking unparalleled quality of care, look no further. My family and I have been…read morepatients of the optometrist and opticians at Linton for over 25 years - longer than I can remember. The reason is simple: Their professionalism and commitment to service are outstanding. During the pandemic added safety measures were provided, and we were safely served. Today was typical - an accident left me with a broken eyeglasses frame and no spare pair. Within an hour the Lintons had me up and running again with a temporary replacement frame that accommodated my old lenses. (They would not accept payment.) In accordance with the Yelp guidelines, I wish to affirm that my comments were not solicited.

Polina and Roman are an eyecare 1-2 punch! Don't know the breakdown, but it seems like Polina…read morehandles the Evanton shop. Roman spearheads the downtown store. Great little shop with good selection of frames, etc. Contemporary, as well as current "retro" styles. I needed to replace a pair of beloved Silhouette frames. They are the only place I could find them in Chicagoland. Later, I later needed an adjustment on the Silhouettes after I accidentally smashed a temple arm. Roman did an excellent job. Highly recommend!

Been a reluctant client here ever since Dr. Fostiak left due to the pandemic…read more I only wanted a refill on a contacts prescription, but they forced me to come in for an eye exam I didn't need. They then made me wait 45 minutes past my appointment time without even offering a quick 15 second apology for overbooking and wasting mine and other peoples' time. I hope wasting my time was worth them losing a customer

My Eye Dr has served my wife and daughter for several years, but I have used a different eye…read moredoctor. Because its store was convenient, however, I stopped by to have some frames repaired. The frames had been broken in several places and took some time to repair, but they were back to new condition. When I sought to pay for the , I was told there was no charge. What a wonderful shock! It is a real thrill to have such a customer-friendly business in the neighborhood. P.S. my wife and daughter have always spoken well of My Eye Dr, and now I know why. Five Stars!!!!

I love this store. It's not cheap, but the quality of service is excellent. I also go there to…read moreget eye exams-- the doctors are also excellent and teach me about eye care. The store stands by its warranties. Recently, I bent the frame of a pair of my glasses. They fixed them immediately-- is less than one day! They did it in the store, so I didn't even have to use the warranty and could use it later if something happens to the glasses. Everyone there is also really skilled at helping pick out frames that look good on different face shapes. I also enjoy that the store is dog friendly.