(This experience is from 2025. For some reason I was unable to post it at all by the…read moresystem/company, until now) I was searching for a new eye doctor in January (2025), and so I saw that this place was near my house and had strong reviews. My appointment in January was generally fine. Dr. Patel is considerably more personable, professional, and kind than the staff working in the front. I liked Dr. Patel, she gave me a new prescription, explained that now I need transition lenses and gave me options for getting contact lenses for distance vision and using readers for up close, which is what I opted for. The ladies at the desks upfront are clearly there to insist that customers purchase contacts and glasses through Eye Wellness. I learned a couple years ago- GET YOUR CONTACTS ONLINE!!! They are literally 50% cheaper or more. Same was true for this most recent prescription. They quoted me $250+ for a 6 month supply of monthly lenses. I got them online for $130. And opted to purchase my glasses thru Zeelool, and both of the ladies tried hard to discourage me from doing that. I declined. Fast forward to April, I'm getting migraines. I haven't gotten migraines in quite a while and began the process of elimination to try and figure out what was causing them. When I eliminated my contacts and went back to my old prescription glasses, no more migraines. As I was experimenting I also went back to Eye Wellness to request a follow up for Dr. Patel to double check my prescription because it just didn't feel quite right. My near and distant vision was never as sharp as it should be (as it has been) and this inability to see close unless I have on readers seems strange to me because without any contacts or glasses I see just fine up close. So one of the ladies took the glasses I had with the new prescription, verified the lens was my new prescription (despite them saying Zeelool may mess up my prescription) and proceeded to tell me it takes a couple of weeks to adjust to the new prescription from the "Alice in wonderland" effect. I replied yes but it's been months, and I'm getting migraines. I also explained I do not use my glasses much, I really wear my contacts everyday and use readers. So she made the next available appt which was a week away. I confirmed I wouldn't be charged for this follow up appointment and was given no other instruction. I showed up for my appointment expecting that I would be receiving another eye exam to verify that my original prescription was correct. That was not the case. I was informed by one of the front desk ladies who also does some of the diagnostic tests, that Dr. Patel will need to see me with my glasses to evaluate whether there's an issue with the glasses. I explained (again) that I don't typically wear glasses, I prefer wearing contacts, which are the prescription they wrote for me, so I assumed they were going to reevaluate my eyes and ensure the prescription was correct and that no one told me I needed to bring in my new contact prescription AND my new prescription glasses (that I don't wear). I live literally a 5 minute drive from the place and Dr. Patel was in with another patient so I said I can run and go get both and come back, and she said no we'll have to schedule you on another day, I asked why I couldn't be examined at least then since I waited a week to come in, and haven't been wearing my new prescription to avoid getting migraines, and no one told me I needed to bring them with me to be evaluated. So she went to consult Dr Patel and then said "yea you need to have your glasses with you so she can check the prescription on you". Again completely not getting the fact that I said numerous times I wear contacts normally. I don't even know whether she accurately explained the situation to Dr. Patel, so I can't even fault her in this situation because it was her staff that is responsible for the poor communication and inflexibility that occurred related to this follow up exam. So this front desk woman said the next available appointment is next Wednesday and that's when she could schedule me to come back. I won't be returning to this place as a result of the abrasive attitudes of all of the front of the house ladies working there. I hate to leave a review like this because I really liked Dr Patel, and I do not enjoy giving negative reviews to any women owned business. However, when the attitudes are not welcoming, and there is clearly an effort to suck customers dry by upselling glasses and contacts and discouraging tactics that actually save us money in the current economic conditions, I have to say it.

Great place - friendly and helpful people. Came in for a nose piece for glasses from another place…read moreand they accommodated me completely.

Great help with my daughter picking out glasses after she had trouble finding something she liked…read morecovered by Medicaid/Allkids at another optician. They do have multiple front staff and an optician sat down with my daughter to go through the trays of frames that were covered. Efficiently, the optician picked on possibles to try on (that weren't obviously too big/small) and my daughter narrowed it down to two, and there was a clear favorite. Their staff had been very helpful over the phone, confirming coverage and suggesting when to visit to drop by (since an appointment isn't needed) but that they wanted to manage their customer traffic for COVID.

Dr. Grinman has been my eye doctor for close to 20 years. He's the only doctor in the small clinic…read more His staff is efficient, helpful, friendly, and professional. I love having an independent eye care office where I know them and they know me. Dr. Grinman has referred me to specialists when needed. It's fun when he weighs in on my frame choices! I think he likes when his patients feel they look good one of his wide array of frame choices. My eye doc for life. (Please don't retire!)

I have been going to Linton Opticians for many years. I have…read morealways found the brothers, who ARE Linton, courteous and helpful. They have helped my find the correct frames; they take great care in adjusting the frames to my face and ensuring that they are comfortable and sit well. Also, while checking my frames, they noticed that I was having a problem I shouldn't be having and sent me to a retinologist - I found that I had a particular issue that needed attention - which I wouldn't have realized had it not been for them. During the COVID crisis they are open by appointment to protect not only themselves but also their customers, which, as a customer, I greatly appreciate. I hope they are here forever! (And the complaint about the 5 year old who was disruptive - the mother should teach him to behave properly - I have three children and many grandchildren and none of them would have behaved in such a manner; I would always bring books or toys to keep him/her occupied! Shame on the mother!)

Great selection of frames plus the optometrist is fabulous. Explains everything carefully, clearly…read more& thoroughly. Great place!!

Since my cataract surgery, I can't be outside in the Sun without my Sunglasses. A few weeks ago…read morethey fell out of my pocket and I accidentally broke them in half. Since I'm not in Chicago, I began to panic...I shipped them back to Dr. Shira and within a week she was able to place the lenses in a new frame and return them to me. It's not just the outstanding service, the excellent inventory and the value...Dr. Shira truly cares about her patients with integrity and courtesy.

Being new to Chicago, I spent time researching optometrists in the area, and I'm really glad I…read morefound Dr. Shira. My experience with her was excellent, she was knowledgeable, efficient, helpful, and very thorough during the exam. I ended up getting a new glasses prescription since my vision had changed slightly. Dr. Shira was incredibly kind throughout the visit, and I felt well taken care of. Highly recommend!

I can't recommend Pat and Tammy here. They are kind, experienced, and caring. You'll receive…read moreexcellent service from people that really know what they're doing. A very good local gem of an eye clinic that I highly recommend you check out.

Individualized, excellent care from an independent provider rather than a chain. I have a…read morechallenging refraction, and the lenses I got from New Vision are the best I've had in years. I'm thrilled to be able to see well again, and I felt listened to and cared for throughout the process. Highly recommend.

If I could give 0 stars, I would. I have been going to Custom Eyes in Roscoe Village since 2009…read moreand downtown since 2010 and have had absolutely phenomenal experiences at both locations. The staff were lovely, the service wonderful, and the glasses beautiful. When I moved to Wilmette, I found this was the closest location to my new home, and I will never go back after what I experienced. My husband went first, and told me the staff were obnoxious and aggressive about selling glasses, which was the opposite of our experiences over the last 15+years at the other locations. I went to see for myself, and completely agree. The woman was rude, pushy, and judgmental. When I told her I wanted a second pair and therefore did not want to spend a lot, she got very nasty and rude, and bristled at my decision. When I came to pick up my glasses, she completely ignored me, turning her attention to shoppers and those waiting to see the doctor who obviously did not need to be helped. Her behavior was classless and rude, and she cheapened the experience when clearly this establishment has beautiful items and is part of a lovely larger chain. Evanston, you can learn a lot from the Southport, Roscoe, and LaSalle locations - they have it together! Your nastiness and judgement have no place in such a sweet neighborhood. Please treat customers kindly and respectfully and reserve your judgement for your own purchases.

Oh how I love CustomEyes. When my off-the-shelf readers went to 3.5 and my long distance was no…read morelonger perfect, it was time for progressives. I stopped in at lots of shops and after a visit to CustomEyes I never looked back. The eye business there is personal -- it's about expertise, customer service, and looking good. I cannot believe how many compliments I continue to get on the glasses I've bought at CustomEyes. Manager Laura is wonderful and her staff is a warm and caring bunch. Patient, too! After my first time, everyone in the shop knew my preferences. They are each expert at finding the glasses not that simply look good but that look great. I never stop in without an offer to clean my glasses or check the fit. It's a pleasure to do business there.

1-F Optical is amazing. Beautiful store with all the brands! I went in to get my sunglasses…read morerealigned and they did it for free!

I had a new stronger RX from my Optimologist so of course. I looked at only two name-brand stores…read moreLenscrafter and Pearl Vision. the others America's best, vision works, four eyes. We're giving two fair price of one. It wasn't interested in those. I needed Progressive or transitional. lenses were something special. I found out that. The only two brand stores I was interested in buying glasses from had merged and there were both the same companies. both had merged into an Italian lense conglomerate I also learned that almost all of them send their lenses to the same few labs some of the labs were overseas so that's why it takes two or three weeks before you get your glasses back Now I just did not know Where to go with my new prescription A neighbor said he got glasses on Touhy & California thought I'd try it. The very important measuring it determines if you're going to see out of your glasses well or not, so these people how to measure they were using all kinds of strange instruments measuring all kinds of ways for more than an hour It was the best measurement I. ever had. another happy surprise was when I got my new glasses back in just a few days another If that wasn't enough. my bill was very reasonable In comparison with. PearlVision and Lenscrafter's well somebody's got to pay for all that advertising. I've been wearing my new Prescription. glasses with. progressive lenses. for a couple of days and I can see much sharper with them so when I need glasses again, I'm going to go there again. I'm glad my neighbor told me about this place

Polina and Roman are an eyecare 1-2 punch! Don't know the breakdown, but it seems like Polina…read morehandles the Evanton shop. Roman spearheads the downtown store. Great little shop with good selection of frames, etc. Contemporary, as well as current "retro" styles. I needed to replace a pair of beloved Silhouette frames. They are the only place I could find them in Chicagoland. Later, I later needed an adjustment on the Silhouettes after I accidentally smashed a temple arm. Roman did an excellent job. Highly recommend!

Been a reluctant client here ever since Dr. Fostiak left due to the pandemic…read more I only wanted a refill on a contacts prescription, but they forced me to come in for an eye exam I didn't need. They then made me wait 45 minutes past my appointment time without even offering a quick 15 second apology for overbooking and wasting mine and other peoples' time. I hope wasting my time was worth them losing a customer

The folks here have been extremely professional, especially keeping patients safe, even offering a…read moremask when mine broke. I had a nose pad fall off a pair of glasses I bought from them two years ago. They not only did the repair, they even replaced the remaining pad at no extra cost. I'm glad to do business with people who truly care about their clients.

I was hesitant to go here, as it has a very unassuming exterior and seemingly limited frame…read moreselection and honestly just booked an appointment because I live nearby and needed a new prescription for my lenses. However, I was very pleasantly surprised by my experience!! I had a bit of a wait time before my appointment, but the exam did not take long at all. We figured out my new prescription and then talked about my previous contacts to see if a switch should be made (I was recommended a new daily lens that is good for people with allergies and struggle with dryness- they are AMAZING). They also tested my vision while wearing the new contacts in order to verify that they were the best choice (no other place has done this for me before) and determined to change the prescription a bit. This attention to detail means a lot and made my experience all the better. I had an evening appointment and by the time I was ready to pick my frames, they had technically closed, but they stayed with me and did not rush me at all in picking out my frames. I was very grateful for this! They made sure I had frames that suited me even though I am indecisive and they had already closed. The frames ended up being perfect and my overall favorite pair of glasses ever! This is a feat considering I hadn't changed frames in 3 years. Also, the lenses themselves are phenomenal and the prescription does not change at all even when looking out of the edges of the lenses. Amazing overall!

My Eye Dr has served my wife and daughter for several years, but I have used a different eye…read moredoctor. Because its store was convenient, however, I stopped by to have some frames repaired. The frames had been broken in several places and took some time to repair, but they were back to new condition. When I sought to pay for the , I was told there was no charge. What a wonderful shock! It is a real thrill to have such a customer-friendly business in the neighborhood. P.S. my wife and daughter have always spoken well of My Eye Dr, and now I know why. Five Stars!!!!

Your website says you accept all insurance. Just to be on the safe side, I called and asked if they…read moreaccepted my insurance and they confirmed that they did. "Yes! We accept all insurance!" For my convenience since I had another appointment in Evanston that day, I visited the office to pick out new frames. I was greeted and was told that someone would be with me. There were several stations where some customers were being helped and some employees had no customers. I walked around the lobby to start looking at frames. Sat down for a few minutes and got back up and continued to shop the frames in the store until finally one employee that was sitting there with no customers asked if I needed help. REALLY?! I explained why I was there and she asked if I had insurance and I told her yes. She asked what kind. I told her. Then proceeds to tell me that they DO NOT accept my insurance there. I told explained that I was told by one of her colleagues that they did. She told me maybe I should go downtown. So...poor customer service, bad employee training, uninformed employees. All just bad and a total waste of my time. DO BETTER!