I accidentally made my appointment at VisionWorks rather than MyEyeDr this year, and I am sure I'll never make the mistake again. The lack of professionalism is astounding. The optometrist was great, but I cannot say a nice thing about any one of the women on the sales floor. And when I went back to have my glasses adjusted, they were once again incredibly unhelpful. I ended up purchasing ear grips for my glasses rather than trying to plead with them to take me seriously. read more

The women in there don't know the difference between an eye exam for contacts and glasses. I went in weeks prior asking if I could get covered with my insurance for an eye exam for CONTACTS. They tell me I have to wait and see if my insurance covered it and they'll let me know (they didn't) and they wait until I come in the day or the appointment to tell me the answers I was looking for weeks prior. Either they don't know what they're doing or they're just not good at listening. Probably both. But if you don't want your time wasted, highly suggest going somewhere else. read more

Visionworks at this site is 5 STARS hands down! Ask for Jasmine. She takes time with you! It appears to be all women that work together and have a "vision" for not only customer service; but professional knowledge and they spend the time that you need with them to "make" new-comers wearing glasses make it right. Now I am working on seeing - I want to thank Jasmine for taking the time to help me "learn" to see again! read more

I got Polyeked. polyeked = The unintended recipient of *abhorrent* services by a provider or service when you fail to do your due diligence and research said provider or service beforehand. I was trusting the brand: Visionworks. Big mistake. They misfired with this hire. After several years of patronage, I am taking my service elsewhere. ********** Liliya Polyek is a ZERO-STAR DOCTOR ********** But zero is not an option. This is a zero-star "doctor" with the bedside manner of an arctic iceberg. In the third largest city in America, my sweet hometown of Chicago, *reputable* places allow anywhere from 10-15 minutes grace period... 'cause traffic and/or life. **********Worth Noting: Jasmine and her team in the front are FIVE STAR service providers. ********** THIS IS A ZERO-STAR DOCTOR ********** I walked in FIVE minutes late. I was ushered *from the main area of the store to the doctors' waiting area* Polyek walked to and fro. Inside and outside of this and that room. I see her. I'm watching her mere feet away. Moving from one room to another room. I discerned something was off kilter. But dismissed it as the busyness of the day being tied up. Little did I know... Polyek packed her property. As I was witness. And she left. Now. Mind you I am in HER waiting area. She just let me sit there. And left me sitting there. 20 minutes of arctic services. As she departed... She didn't even make eye contact. She. Just. Left. ********** THIS IS A ZERO-STAR DOCTOR ********** This *doctor* not only polyeks patients.. she polyeks her fellow team members. My heart is with them. Polyek put the onus on Jasmine, who is excellent in her role as manager, to come back into the waiting area to tell me the doctor had just left..... after I saw her whisk by me herself....... Oh, the arrogance! ********** THIS IS A ZERO-STAR DOCTOR ********** I saw her leave. She walked by me. She didn't acknowledge my presence or the potential circumstance of why I was 300 seconds late. ********** THIS IS A ZERO-STAR DOCTOR ********** I can respect her minority position of not allowing *any* grace period for patients. What I can't abide is the sheer dismissiveness of people. Polyek -- Why didn't you tell me YOURSELF that you wouldn't be able to see me while I sat a mere foot from you as you passed me by. You could have stated you are among the nearly zero doctors in the city with no grace period. That it is your unwavering policy. You didn't. You then polyeked a fellow team member. I hope you don't think you are better than these wonderful women who work the front of the establishment. My problem is not with the lack of grace period ultimately. It was the way you treated me. And, what you made Jasmine do in your cowardice. ********** THIS IS A ZERO-STAR DOCTOR ********** Chicago is my kind of town. I don't think it should house this kind of service provider. The hustle and bustle and winds of Chi might make you a little tardy. And this provider is a stickler for time. With a nonexistent bedside manner. Zero compassion. Zero empathy. Will equal Zero service. Wrong field for those attributes in 2023. (Also, nearly zero real world experience. My fault for not researching.) Don't get polyeked anywhere. Do your research for all things, all the time. I applaud Jasmine for her STELLAR customer service. I can't imagine working with a time tyrant who leverages herself above her team members treating them as messengers. (I can't begin to imagine what else they have to endure.) Jasmine deserves a PAY RAISE pronto and a BONUS for having to abide in the same toxic space. THANK YOU, JASMINE! read more

We are regular customer for the past 5 years but things had been changed in 2023. When you walk in here there is no greetings like hi hello how can I help you do you have appointment or not. They were two one at the back table and one on the left side and it is horrible they just sit there and until we figured it out they are no servicing someone after 10 mins we went up and they said we are late for our appointment and can't take us. Gwen's big attitude was rusted and unacceptable so does the other African american lady. The manager Jasmine was not there and they refused to give me her business card. I won't come back here again what is wrong with this company that hiring the wrong people and don't forget that we are paying their salary. No customer service and no greeting. At the end no o policy and no greetings. read more

Visionworks - Eyewear & Opticians Near Me - Chicago, Illinois

Best service best selection top notch experience this is where you want to go for glasses

The customer service at this location is terrible. In 2024, they have one printer that does not work and their only back up is a fax machine and that probably doesn't work. Asking a paying customer to come back to pick up a receipt or take a photocopy of an rx is absolutely ridiculous. read more

Don't go here . DRs. decide whether you get lenses or not. I was refused to be fittegf after years of servic. I have been getting my contacts here for years, alternating between contacts and glasses every year. This year Visiionworks declined to sell me contacts. I have no vision in one eye. My eye has not function all my life. I have always had poor uncorrectable vision in one eye. This time visionsworks refuses to fit me for contract lense. I have an eye specialist for my poor eye and he doesn't understand why the optician refused to sell me contact Lens. I walked over to another nearby optical. They are not the only game in the Six Corners Area ( Milwaukee and Cicero and Irving park. Don't even start a relationship with them, Go someone else. read more

I had such a great appointment a few weeks ago and wanted to make sure that I gave Deashia and Yesenia huge props. They were swamped and still managed to keep their upbeat attitudes and smiles. Everyone they interacted with received the same great service, even if they really didn't deserve it given the attitudes they were giving the BW staff. I worked mostly with Deashia and she was a hoot. My appointment went quickly but because they were so busy it took a bit longer to begin the back and forth about costs, insurance coverage, and what made the most sense. Deashia was professional and helpful but the best part was her sense of humor, it definitely made the time go faster. On top of everything she was able to get me some amazing pricing on my glasses and contacts to the point where I have extra HSA/FSA money to use in the next 10 days. I will probably buy a backup pair of glasses so when I eventually lose the ones I ordered a few weeks ago I am ready. read more

Only started coming here because my insurance covers Visionworks and not my go to spot. Had my first appointment to get my prescription. But when I came back to order contacts, the lady working told me my insurance doesn't cover contacts, only glasses. I've been wearing contacts and glasses for most of life and you usually get the option of one or the other so I knew that didn't sound right. I looked on my provider's website where it confirmed I had the choice of either or. When I went back to show the woman working, she said she had to call the insurance company because I might be attempting to commit FRAUD. For contact lenses ?! And that I would have to come back a different day. There's absolutely no reason for it to be this hard to order contact lenses. If you must go vision works, just don't go to this one. read more

The glasses were cheap . I purchased Three pairs of glasses and all of the arms on the glasses broke. When I expressed my concerns I got backlash and attitude. Even over the phone I called customer service to complain , I spent about thirty minutes with the young lady. Two of my glasses broke , the other the screws keep coming out~ so now I don't have glasses and will have to buy more. I have identical frames, Same brand and style broke in the same place. . Customer service said they created a ticket but management never reach back to me. I purchased three pairs of glasses in one year. I hand intended to patronize this business more, however this isn't satisfactory . They said that Roxanne Alvarez was suppose to reach out to me. Ticket # 350207 I called and come to find out they had closed out my case without even speaking with me. The arms of both of My glasses breaking is a manufactured defect. The first time I called I spent almost forty five minutes and I just knew it would be handled.. obviously I was wrong. Calling this time was even more frustrating, the rep was robotic.. So I'm finished ~ I would never patronize this business ~ I will buy another three pairs of glasses from companies who values their customer complaints. my family and I will give our money where it's appreciated.. You guys need to do better and be clear and up front of the insurance we can purchase, because that was never discussed. If so I would have certainly got it'. read more

Visionworks - Eyewear & Opticians Near Me - Chicago, Illinois

Service? I don't believe they know what that means. Their automated chat is terrible and getting to talk to a love person is impossible. The company needs to evaluate their policies or they won't have any customers. I would never use them if it wasn't required for insurance purposes. read more

Thank you Dr. Polyek! I guess I wasn't checked in for 1pm appointment and was sitting in the waiting area for 10 or more minutes. Dr. Polyek was heading out but she saw me and stayed back to do my exam during her lunch hour. Finally a doctor that cares! read more

Worse experience in years. First the good parts: 1. Easy to make an appointment, i called and was able to meet the doctor one day later. 2. Easy to comminute to the south loop location, free parking. The bad parts: 1. I was planning to reuse my old frame, which is completely legit, however, the salesperson won't accept it because of one small scratch on one the eyeglass temple, until i promised I will be fully responsible for any consequences. 2. The store staff immediately handed me a bill of $400 (after insurance deduction) without even asking me if I had any preference. They just made all decisions for me and expected me to pay whatever they choose, and i did not even know what type of lens im getting! I have had eyeglasses and contact lens for more than two decades and i know what i need and don't, in my past experience with 8+ optics stores I never experience something like this. My eyes are not completely blind (sphere -2.5 ) and i don't need the fancy high index glasses, and I don't see great differences between "premium" anti-scratch & "platinum" anti-glare coating and the standard versions. It was another hard and unnecessary negotiation with the salesperson before I can choose what I want. 3. The store staff talked in a way that was hard for other people to catch, I'm not complaining about the accent, but the speed and clarity of her speaking. I'm not sure if she did it on purples so people don't understand what exactly they are getting. 4. The worse part: the doctor assigned me the wrong contact lens. Just read the picture, For left eye axis 90 on the prescription and 180 on the actual contact lens. I am contacting a malpractice attorney now. Conclusion: if you are not in a hurry to get eye exam and don't mind drive 30 minutes more to other stores, not recommend. Careless doctor, unprofessional and rude sales staff. The visionworks store at south loop is a shame to other stores in this country. read more

Visionworks - Eyewear & Opticians Near Me - Chicago, Illinois

As you can see below they had a standard approach to hopefully make things right. However, nothing became of their reply. It's now October!! 07-11-2020 09:00:18 - Lindsey Zavala Requester Notes Mr. Martinez, We apologize for the delay in response. We are truly sorry to hear about your glasses. We have sent this information to a member of upper management for resolution. Please allow them 72 hours to research and reach out to you regarding your concern. Regards, Visionworks Customer Service BTW I sent another email after not receiving a response from "upper management". What a joke! read more

Visionworks - Anti glare deterioration! - Eyewear & Opticians Near Me - Chicago, Illinois

I walk in and say hello, am greeted with a "may I help you?" I know they close at 7, but I got here at 6:41. I asked if the dr was in, and woman at the front says, "we're about to close." I asked if the dr can see me, and she refuses to answer and instead says "we're about to close." Rude. read more

I had been going to the Southgate Visionworks for many years and have purchased over 8 pairs of glasses from them. No more. I recently went in because one of my lenses was scratched. They still had my frames in there inventory so I asked if I could just purchase replacement lenses. They would not sell me just lenses using my current prescription on file but insisted I have a new eye exam. They would not ship the lenses to the store so I had to leave my frames and use an old pair of glasses. It took three weeks for the new lenses to arrive and they were not correct. I went back and they changed the prescription. I brought in an older set of identical frames so I could keep the glasses until the new ones came in. Again they refused saying the lab needed the incorrect lenses back. I suggested that they ship the lenses, I will put them in myself at the store and give them the originals to send back to the Lab. They refused. I asked why. The explanation was "we do not do it that way." So I have to go without glasses another three weeks. Never again. read more

Dr. Popovic+staff are warm+down-to-earth professionals. Quality+efficient care from knowledgeable staff (Yesenia & Cynthia). Dr. Popovic is never rushed, answers all questions patiently, warm, +bonus: She's witty-hilarious! read more

Dr. Polyek is great! Very knowledgeable and efficient exam. She took time to explain my exam findings and all my questions!

I arrived 15 minutes before they closed with a prescription but they just harassed me into leaving. They're not interested in customer service, just getting home early The place was deserted so I don't know how they are still in business. It's a shame because I need glasses. read more

My firstss at vision-works, Dr Popovic and her assistant was super nice! But, the customer service/sales? If they asked me 1 to 10, i give "0" I dont want put anyone in trouble, but please have a common senses to hire a sales/customer service! I am not coming back!!! read more

The doctor and her assistant were great and very helpful. However, the custom service associates in the front are the reason I will not be coming back to this location. I was called and told my contacts were ready for pick up and that they closed at 7pm. I stopped by at 6:25pm and the doors were already locked. A few weeks later, I called to ask about the return policy and the woman I talked to on the phone proceeded to give me attitude about my contacts not working for me. Lastly, when I finally did go in to return my contacts, I overheard another associate being extremely rude to a client on the phone & that same employee gave the same rude attitude to the associate who was helping me when she needed assistance with my return. Overall I will not be coming back to this location nor using Visionworks again, even though I really enjoyed Dr Popovic. read more

TERRIBLE!!!! Since day one ALL the workers were rude and now a year later nothing has changed. I don't expect smiles and lollipops when I walk in. I'm a 21 year old just trying to see. The way they speak to you as if you're wrong about everything and an air of "how dare you ask me questions about the work I'm doing for you" is insane. There's are two black women (one older one younger) that are the worst. The younger ( a manager named Tonya) always has an attitude and prefers to be the only one talking period. They messed up my order and charged my insurance for two different glasses. I picked the one I liked best cause even though they ordered two NEITHER was the frame I ordered! The older woman went as far as to call me a thief multiple times to my mother when my mother asked for receipts of the transaction claiming I stole money from my mom and ordered both pairs on purpose. 1 YEAR LATER service is just as bad. Just trying to order glasses through my warranty is impossible cause the younger black girl charged me for the copay then called me the next day 1 hour before they closed to say my frames weren't in stock anymore. I drive an hour to the nearest store and find a pair to replace them way cheaper unfortunately then theres an attitude from the younger black girl cause I didn't drive the 2 hours to get to this location. She was very demeaning and hung up in my face if I asked if she'd checked to make sure they were in stock 2 hours later. SHOCKER SHE DIDNT!!! Now if you got this far you want to know if I spoke to the manager. A younger Hispanic guy is just as bad. Bigger attitude, doesn't help at all, only there to sell. If this Visionworks continue to get business I'll be shocked. read more

I called month ahead to schedule an app. Was told to be at the location on 8/31/2020 5 pm I showed up and manager and customer service rep were arguing the existence of my appointment. They offered trials yet did not respect the app made because it was "not in the system" and "if you called it would be in". Very unprofessional. Disappointing. read more

I just wanted to add my wonderful experience in review I went in today to get my eyes examined and scout out a good pair of durable sports glasses with a strap...well wait I'm skipping ahead what I should say first off is thanks to Doctor BHARTI SETHI Angelina Popovic, O.D. Priya Patel and Lawanda I hope i didn't miss anyone because I'm sure everyone in the room spoke and offered service that was awesome so thanks to all of you there i would like to give an extra thanks also to Lawanda for helping me with the small dilemma of grabbing the children's frames and assisting me in getting more size appropriate ones Thanks Oh and the to the doctors again for the Imaging and information too...well that's about all i just wanted to share that and say thanks again and see you all soon!!! read more

Working behind a computer all day for a living, my previously perfect 20/20 vision has degraded over the last couple of years to a post-work day squinting & head ache. I have been wearing glasses (for work only... my "computer glasses") as a result for a little over a year now, and recently I noticed the symptoms return... head aches, sore eyes, an over-worked frontal lobe... Fast-forward to my quickly scheduled appointment at Visionworks. I took with me my current pair of glasses & went through the usual eye exam. Upon seeing the Optometrist, she was insightful, professional & even personal. She made a point to listen to my concerns, share a laugh here & there & when all was said & done... I am now the proud owner of an excellent pair of new "computer glasses" that are helping me write this very review. I was pleased with their $99 deal that allowed for 2 pairs of glasses plus the eye exam. Worth it. read more

Visionworks - Eyewear & Opticians Near Me - Chicago, Illinois

Vision Works - I've bought 12 - 15 pairs of glasses from their 2 stores @ Randolph & Canal over 10 years & every pair has been perfect since the moment of pick up. Drs. Popovic & Allen & their personnel are all great service providers. Every pair of glasses they've produced has been a perfect remedy for my vision problems from the moment I've placed them on my nose. Contrast that to my experience at Pearle Vision @ 845 N. Ashland (beware, I'm told they have a 2nd shop in Logan Sq.). They gave me a bent, twisted frame & temples, a lens prescription transposed from one side of the frame to the other which took 2 visits over 4 weeks to get them to discover & admit to. Multiple absurd comments from 3 different reps with every visit - "well - your eyes must have changed." In 2 to 4 weeks!? "Well - these did come from your insurance co." What did that even mean?! - I asked & got no reply as the barely coherent rep. stared into his computer screen, likely googling "potentially useful phrases for placing blame on the customer for bad product." "Well - try them out for 2 weeks & see if you get used to them" Mgr. Steven told me. Anybody out there have 2 to 6 weeks to experience thoroughly distorted vision & be unable to work or drive safely after spending hundreds on glasses & numerous visits to the provider asking them to remedy their product? Not me! Steve, in perfect mute mode like his other reps., had no reply to my statement that 2 weeks of my time with impaired vision would be a considerable loss & impossible expense to me. Who does that; who ignores their customers stated concerns? Pearle Vision does. If any reader here has weeks to flush, if you've got time, money & patience galore to burn head to Pearle Vision. If you want a super pleasant experience & always reliable product JUST GO TO VISION WORKS! On at least 2 of my visits the Optician appeared from her office & observed my consternation with the flustered reps, during which she & I exchanged pleasantries. She's a very nice lady, I like her a lot. She never once inquired as to what the problem was nor if she could assist in any way. In what universe is the eldest, most experienced, most highly educated, likely only licensed individual not responsible to assist with a problematic product & a dissatisfied customer? None I've ever been to in my 61 years on the planet. Very special business model/hierarchy there @ Pearle Vision, 845 N. Ashland Ave. I have never been able to see without serious spacial distortion through Pearle Vision's lens & bent, asymmetrical frame. Hundreds of $, numerous hours over many visits down the toilet - they really didn't care, wouldn't accept responsibility for their lousy craftsmanship nor did they have any genuine regard for the customer's expressed opinion of their product - on the occasion that their product was absolute crap. VISION WORKS readers. Just go there! Ken Warneke, Chicagoan. 12-25-201 read more

I cannot say enough good things about Dr. Popovic! She is just wonderful, we never feel rushed and she explains everything to us. I have been going for many years and she now also treats my daughter, who just loves her! She has such a great personality and is super witty, always makes us smile! They really do need to fix the attitudes of the front of house staff though. Luckily the grumpy manager left recently but they need to be more warm and welcoming, like Dr P!!! read more

The Dr. Was fine but the staff member who fits glasses was reluctant to adjust my glasses when I returned because they didn't fit right. Later I went to coscto and they were happy to help me even though I asked them to adjust glasses that didn't come from them. For the amount of money glasses cost this is unacceptable. read more

Don't expect for any of the morbidly obese employees to greet you or ask if you need any assistance. The frames are low quality and the lack of customer service made paying to park come inside this store a complete waste of time. read more

I was wanting to get a pair of glasses for driving only, stepped into the store to inquire abt it. The receptionist was extremely helpful. Their lenses aren't cheap but she told me that to go online to download their 40% off coupon. I was excited coz I needed a new pair. I wanted a frame with the same shape as the plastic ones that I hv on. I noticed a sales associate stocking frames so I asked for her help to pick one up that's similar in shape. I guess she was more interested in finishing her task than helping a customer. She said the shape i was looking for only comes in plastic frames???? N went bk to stocking. I regretted asking her for help but I figured since she works there she would be able to help me pick one up a lot quicker. I would hv made my eye glass there if I had gotten some help choosing a frame...oh well... read more

This place is awful. AWFUL. I purchased a pair of glasses. Came back to pick them up, and they got the prescription wrong. After reading some of the other reviews of this location, I am shocked that MULTIPLE people have mentioned that the technicians have gotten their prescription wrong. Ridiculous. They told me to come back, yet again, to pick up my glasses with the correct prescription. I was annoyed, but what else could I do? However, I had a family emergency and ended up having to go out of town. With all that was going on, I forgot about the glasses. Fast forward a few months, and I went back to pick up the glasses. They said they didn't have them because I waited too long to pick them up. To some extent, I understood that. I had my receipts and everything, so I asked for a refund. They said they couldn't issue one because in the time that had passed, store management had changed. They told me to call Visionworks corporate to get a refund processed. I hounded these people on the phone to no avail. I ended up paying for glasses that I NEVER RECEIVED AND NEVER GOT A REFUND. These people are crooks. I will never give them my business again. read more

These people are just godawful. The front staff is rude and incompetent, constantly trying to upsell you, and the doctors are airheads. I went in to get my routine yearly contact prescription. The woman who examined my eyes kept repeating numbers to herself as if she couldn't remember them, barely even looked at my eyes (aren't you supposed to, you know, make sure they appear healthy?), and then gave me a trial pair of contacts to wear in a different brand. "They're dailies," she says as she hands them to me. "I wear monthlies, and these aren't my brand" I say. "It's fine, you can wear these until your new ones come in." Um, you're suggesting I wear these random daily lenses for a week? Oooookay, lady. I didn't want anything about my contacts changed--the size & brand are fine for me, and unchanged for years--but the prescription in my left eye did change by -.25. Piece of cake, right? Except they ordered the wrong size contacts (8.6 instead of 8.2). The lenses are way too big for my eyes and they HURT. I can't wear these all day long, and now the phone staff are insisting I need to drop everything and take them back before they can order the right ones. Um, no, you're the ones who gave ordered me the wrong contacts by mistake, and then handed me the bag without checking...you need to go ahead and order the correct lenses for me IMMEDIATELY. I should've examined them at the office to make sure they were correct, sure, but someone at VisionWorks placed the wrong order in the first place. Don't waste your time here. Now I have to go through a refund/exchange process with my insurance and FSA card, take these lenses back, and then wait for the correct contacts to arrive. I should've just gone with 1-800-CONTACTS as soon as I had the prescription in hand. read more

I have been seeing Dr. Popovich for two years now she is very friendly, helpful and patient. I have one complaint I was there for contacts today just a trial pair. I explained to the associate that I occasionally rip one or lose one. I asked if I could get a sample just in case I have an accident again? Now I was sent home with a sample but they did not have a pair for me in case I have an accident again? Go figure No complaints with Dr. Popovich she is amazing. read more

Doctor Karynn Allen, was my doctor for the exam Exceptional professional and thorough I have always been very satisfied with my prescription for glasses. read more

I visited this location last week because I was overdue to have my yearly exam for my contact prescription. I called on a Monday, and they were able to easily work me in on Wednesday. I did not purchase any glasses or any contacts (I have been ordering mine online for years). So this review is based on my interaction with the staff members. The front staff and the assistant to the doctor were all professional and friendly, but the true shining star in this office is the doctor that was working that day, Dr. Popovic. Dr. P is a very personable doctor who immediately puts you at ease. She took her time, and made sure I was very comfortable with the change in my prescription (she even took me out to the front office to so I could really look around and test out the new lenses). Also, she didn't try to talk me into any unnecessary testing. I'll admit, I was hesitant to go try this office initially because of some of the negative Yelp reviews, but I would definitely go back - based solely on my interaction with Dr. Popovic. read more

Very good experience. I don't wear glasses, but after feeling quite a bit of eyestrain after work, I decided to get my eyes examined for the first time since 1996. Dr. Castro was very pleasant and on-time for my appointment. Went through all of the tests, and determined that my eyes were just slightly less than perfect. Told me that she would write the lowest power prescription for me, but that it was my option to fill it because it was unlikely that it would provide me any noticeable benefit. I really appreciated this candor, which meant one less sale for the store. When I pressed her on the cause for the eyestrain, she told me that I simply need to rest my eyes more often during the day. If only I could have figured that out on my own... read more

I'm actually astonished at how rude they are. I already had an eye exam but came here because my insurance has a deal where they pay a larger amount towards purchases at VisionWorks. You (understandably) have to make an appointment even to just look at frames. So, I'd say the fact I went out of my way to make an appointment and then showing up for it means I actually am interested in making a purchase. They even called to confirm what I was coming in for. But when I came in and checked in they were very rude and told me I'd better actually being planning to buy something because only "essential services" were being provided. I then looked through frames and was completely ignored. Finally, I approached the desk with my tray of frames (you have to collect the ones you try on for disinfection--and yes, I did try on a fair amount due to the fact that they will be on my face daily for the foreseeable future) and the salesperson looked at my tray, gave me a disgusted look, and said "you'd better being buying something today". I said "well, I haven't found any I love, but I'm wondering if you have anything like..." and was cut off by the fact that she literally just turned and walked away from me. To be honest, even if I liked a pair I don't think I would give this place my business. Other customers were placing orders and it looked like it was taking forever, and they seemed really unhelpful-- wouldn't contact people's insurance etc. The employees here make it clear you are ruining their day by asking them to do their job. Spend your money elsewhere. read more

I came to get a routine eye exam and the optometrist on site Dr. Angelina Popovich and it was my first time coming here. I know that I needed glasses. but I have to question Dr.Popovich's level of experience because she took photos of my eyes citing there was bleeding when in fact there was not when I had to make an unnecessary trip to the ER to see the on-call ophthalmologist and when the ER doctor an nurse looked at the photos that Dr. Popovich took of my eyes and consulted with the ophthalmologist and came back to tell me that I did not need treatment and especially the ER doc who went and quickly got my discharge papers. The nurse told me that this ER visit was overkill. Doctors can be concerned, but to have to go straight from their office to the ER for a visit that was less than three hours only to be told what I already saw and knew that there was no bleeding. I won't be coming back here and I am going to another doctor because I was beside myself with how a first-time visit resulted in an unnecessary ER visit. ***UPDATE*** U of IL called me after the the ER opthamologist had nformed of my ER visit and they too said that was an unnecessary visit They told me go to the clinic as a walk in during normal hours M-F and the staff would be better able to see me. read more

The so called general manager named danish doesn't know how to talk to people politely on the phone due to his error of not looking up what I asked of him. I asked when are my trials coming in and he replied your yearly supply is here. What I don't get is that if ur looking at your computer I think it tells you that I had came in again due to the wrong prescription and started getting smart Witt me than when I told him the facts he looked again and stared talked nicely because he said he would lose his job. This is not professional you can act smart towards a customer and than become nice as soon as he seen I knew what I was talking about read more