The staff is very hospitable, and always do their best to put patients at ease. Wait time is…read moresurprisingly short, and the waiting area is very comfortable. The student interns are knowledgeable and polite, and that leaves the doctors: I only know one of them - Dr. Sclafani, who has taken care of my eyes for more than 30 years. If the others are as good as she is - and I have no reason to think otherwise - then BRAVO!

My family has happily been coming to this location for vision care for over ten years. We really…read moremissed Dr. Bob (the former optometrist at the South Loop location), but we're very happy with Dr. Greg now. Dr. Greg always takes the time to listen to our concerns, whether about vision or budget, which we truly appreciate. The staff here are fantastic--they know how to make the most of our benefits, even with limited vision insurance. I wholeheartedly recommend this location to anyone looking for quality eye care.

Dr. Patel saved my vision!…read more I've been going to Red Eye for many years. The service has always been good, and I like the photos they take of the inside of the eye to look for changes year-over-year. But this is only the tip of the iceberg. On March 8th I took a blow to the head. Seemingly nothing much. It hurt. It was annoying. I got on with my day. But, the next evening I noticed a flash of light kept popping up in the corner of my eye. A quick Goog told me it was likely an issue with my retina (none of the usual "it could be a cold, or cancer--just the one thing). I made an appointment online and Dr. Patel took a photo inside my eye. There was nothing to be seen. However, 2 weeks later as I sat at my desk minding my business, I saw a black wavy line in the corner of my eye. Something that moved with the liquid in my eye. Moments later, that black line was many fine black lines spider-webbing across my field of vision. In another minute, it was gone. I emailed Red Eye to see if I should panic now or sleep on it and then panic, not really expecting a reply since it was close to 5, and within a few minutes Dr. Patel called. She had me come in at 10am the next day, HER DAY OFF, 4 HOURS BEFORE HER FLIGHT. I was worried I was interfering with her vacation, especially if it was nothing, but she insisted. And it was not nothing. My retina had torn. Nothing could have been done to prevent it, but now that it happened, she acted quickly. She called and got me an appointment at Chicago Retina the same day. When I got there, the ophthalmologist said the tear could have become a far more serious detachment in a matter of days or even hours. I was able to get laser surgery that day to prevent further tearing. If Dr. Patel hadn't contacted me immediately, insisted I come in, sacrificed her time off...lots of "ifs" could have resulted in a delay in treatment that could have led to much more serious damage. I'm so grateful to her!

I have been coming to Red Eye for a very long time, at least 15 years. Dr. Gifford is the absolute…read morebest. I recently made 4 appointments and had to cancel one due to a scheduling conflict. I emailed about a week ahead of the appointment and received a response the same day adjusting my schedule. The day before our appointments, I received a text message confirming 2 of 3 of my appointments, but for the wrong times. I called and was told that I still had 4 appointments. I had to resend the email removing the 4th appointment to avoid a cancellation fee. Then I was advised that my insurance wasn't accepted, the day before the appointment. It is very difficult to get my entire family in on the same day for our vision checks. To be told rather flippantly that "this is our process now" that they don't run the insurance until the day before is pretty surprising. I'll take my 4 appointments to Oak Park, where Dr. Gifford sees patients a couple of times a month. The smugness of the person on the phone was really special. When Dr. Gifford owned this location, I didn't have these issues. Very disappointed.

Dr. Andrew and his team are the best! He has been helping me keep my eyes healthy, especially since…read moreI have a high rx. I highly recommend!

Friendly atmosphere. They get are very attentive on your needs. Explain everything in detail. They…read morehave a wide selection of name brand glasses .

I came to Pearle Vision to have my 13 year old son eyes checked. We didn't use insurance, the cost…read morewas $107. A lot less than I thought it would be. Of course the price is more if you get lenses and glasses. The office is very professional, clean, warm and inviting. It's very spacious, a lot bigger than it looked on the outside. The optometrist was very sweet to my son. We were seen immediately, so no wait time. Delilah was our tech and she was exceptional. Friendly, helpful and made us laugh. My son had a comfortable experience and that's good enough for me. I definitely recommend Pearle Vision.

I came here for something very simple and ended up wasting time, money, and an entire DMV…read moreappointment because of this place. I was in town for only a few days and needed a DMV vision report. Since they originally issued my prescription, I figured they could provide it quickly. I asked if they could give me the standard DMV vision letter. They told me the doctor "wasn't in," but then said that if I did a vision test and my prescription stayed the same, they could give me the report. Based on that assurance, I agreed and paid $90 for a new exam. After the test, they confirmed my prescription hadn't changed -- but then refused to give me the DMV report anyway. At that point it felt like a complete scam. Their refusal meant I couldn't complete my same-day appointment and had to start the whole DMV process over on another day. Because they wouldn't provide the report, I ended up buying a new pair of glasses I didn't even need just so I could finish my DMV renewal during the limited time I was in town. The glasses weren't optional -- their refusal forced me into it. I'm extremely disappointed. The staff gave me information that turned out to be false, wasted my time, cost me money I didn't need to spend, and left me without the simple document I came in for. Completely unprofessional and absolutely not a place I'd ever trust again.

Very punctual, clean and organized practice. Dr Asano explained what we were doing and why at each…read morestep in the exam. I was very comfortable with all of the staff. They also helped me to pick out two new frames of glasses. Their glasses selection was more interesting than what you see in some shops or somewhere like warby Parker. So glad Yelp led me here! There is metered street parking outside and is located about a block down from the food stretch of Fulton market.

Disappointed with my experience here. The eye exam was significantly more expensive than at other…read moreplaces I've been to. On top of that, Dr. Asano refused to approve my contact lens order from any online retailer, claiming they weren't an 'approved brand'--even though it was the same brand I've always used. It felt like a push to order directly from her at a marked-up price. If you value the freedom to order your own lenses, I wouldn't recommend this place.

They need to fire their rude staff and treat everyone that comes in their establishment with…read morerespect. There no excuse for bad behavior. Jasmine and Keisha should be terminated. If this is their standard practice it is a wonder that they get any business. I will tell everyone I know to avoid this horrible place.

I have been a patient for over 10 year but unfortunately now longer. Since the practice was sold…read moreabout a year ago to EyeCare Specialties of Illinois the level of care for patients has greatly declined. The last appointment is 3:40pm Monday through Friday, most patients work or are in school so you would have to take time off. When I addressed my concerns there was no care, it's clear that they are here to accommodate themselves and $$$ only, not a patient first practice. Will be going elsewhere for care going forward. **Update** Emailed them twice as they asked so they could contact me to address my concerns and NO response.

Had Shingles. Saved my right eye…read more So there's that! Ha! Nice going "Colby!" He is a devilishly handsome doctor w/ a gentle bedside manner. His father (still alive) must be thankful.

One of the physicians at Kraft Institute solved a long term and regularly irritatingly problem for…read moreme. My eyes itched as I woke up, in the afternoon, at field work at nature center, at night - almost all darn day. Other physicians and PAs have suggested allergy medications, ointments and ocular specialists. Failing to find such a physician in my own service, I chose a specialist based on Yelp and Google reviews. He noted an irritation on the edge of the eyelid and suggested cleaning with baby shampoo followed by warm compresses as necessary. Son-of-a-gun, it worked!!!!!

I love West Loop Eye Care! I saw Dr. Shah and she was really phenomenal. I felt like she was very…read moreempathetic and actually listened to my concerns. She worked with me to help figure out the best course of treatment for my dry eyes. All of the staff here are wonderful. They are kind and efficient. When I had an insurance issue, they worked diligently to ensure it was resolved. I really appreciated how proactive they were, so I didn't have to spend a ton of time fighting with my insurance. I highly recommend West Loop Eye Care!

There was a phone person/receptionist here when I called to ask for information and to make an…read moreappointment who was so friendly and helpful, like literally one of the best customer service people I had ever interacted with. He was awesome. That guy left such a strong impression of the place I went with it. The overall experience I had here was good. Everything was smooth, I got my eye exam as needed, they processed the insurance without a hitch. I would definitely return here for subsequent eye care. The optometrists were all great, but the real MVP was that phone guy. OVERALL: 9/10

Very friendly and nice practice. Appointment was quick, easy, and professional. Great experience.read more

Went in for my yearly examine to check my eye health and discuss my vision options. Dr. Travis is…read morealways kind and welcoming during the exams. Answers any questions, with great knowledge and his first care is for your eye health. I also got fitted for a new pair of glasses, to give my eyes a rest from my day to day contact wear. I don't remember the gentlemans name, however very kind, with great selections with beautiful red hairand a warm smile. Staff is always kind and welcoming. Definitely recommend if you're looking for stylish frames and professional care. Much Appreciation:-)

Since my cataract surgery, I can't be outside in the Sun without my Sunglasses. A few weeks ago…read morethey fell out of my pocket and I accidentally broke them in half. Since I'm not in Chicago, I began to panic...I shipped them back to Dr. Shira and within a week she was able to place the lenses in a new frame and return them to me. It's not just the outstanding service, the excellent inventory and the value...Dr. Shira truly cares about her patients with integrity and courtesy.

Being new to Chicago, I spent time researching optometrists in the area, and I'm really glad I…read morefound Dr. Shira. My experience with her was excellent, she was knowledgeable, efficient, helpful, and very thorough during the exam. I ended up getting a new glasses prescription since my vision had changed slightly. Dr. Shira was incredibly kind throughout the visit, and I felt well taken care of. Highly recommend!