Appreciated the personalized attention and honest advice from the team helping me select frames!

This is actually a review for two Big City Optical locations, the one on Grand Avenue where Dr. Rassa did my eye exam and also the location inside Northbridge mall (by Nordstrom) where I found the eyeglasses. Both were very professional and caring. Let's first talk about the exam. Upon meeting Dr. Rassa I explained how my right eye was bothering me and it had been a while since my last exam (which was elsewhere). She had me take out my contacts and look into her equipment which was very state of the art. As wild as it sounds, I was able to see my eyeball and all the blood vessels in 3D on her big screen. Then we talked about my vision and current lens prescription. She took extra time to fully evaluate me as a new patient and answered all of my concerns. I never felt rushed and I could tell Dr. Rassa genuinely cares about her patients. As it turned out, I needed an eye drop prescription for a mild eye infection which was the cause of my discomfort. She called it into Walgreens for me to pickup on my way home. I was quite impressed when Dr. Rassa called me two days later to see if my eye felt better. After getting my new vision prescription I looked at frames on display but just didn't see anything that totally captured my interest so I walked over to the Big City Optical location inside the Northbridge mall and found a few I liked. Note: This location has the big designer frames like Gucci, Prada, Burberry, Cartier, Victoria Beckham, Persol, etc. Thankfully they take vision insurance on prescription eye wear because it can start to add up! George is the store's optical manager and he is simply fantastic!! He took time to help me decide which frame to order based on how I plan to wear the glasses. Was it just for reading or watching shows or would they be for long hours of computer work? We talked about the function and fashion for eye wear and he made the whole decision-making experience fun overall. Tell him I sent ya:) It took a few weeks for the prescription glasses to be ready. Upon pickup, George enthusiastically greeted me back to the store and made sure they fit properly. While I know he sees customers all day everyday, he made me feel like I was important and to me that's top notch service! Between Dr. Rassa and George, you can bet you have Chicago's best here to make sure you see your best. Thank you both for an exceptional experience. read more

See all

They replaced the nose pads of my glasses and all the staff are very nice and helpful

Alice at Big City Optical was FANTASTIC! Very helpful and went over and above for me! I HIGHLY recommend!

I received the kindest and most thorough customer service here today! The individual working today went above and beyond and it made my weekend!!! My only regret is not getting her name! read more

Alice and Arinna helped us significantly! Came in to fix reading glasses and they were so helpful!

Ariana was great, nice friendly a great experience. I would recommend this location. She helped me fix my glasses.

I cannot say enough about the amazing service I received from Timothy and the other male and female working at Big City Optical. I am from out of state and got stranded without any contacts or glasses. The team at Big City Optical was so kind and really helped me out. Thank you thank you thank you!!! read more

Walked in to see if they had contacts available. I had traveled to Chicago for an event and forgot my contacts at home. The gentlemen helping at the front was so lovely. I provided my prescription and they didn't have any pairs of my two week contacts, but hooked me up with some daily trials to help me out! The store is centrally located (across Nordstrom's and bus stop in front). Door is secured and needs to be unlocked via buzzer. There's a lot of great selection for frames - good brand names and modern frames. It seems like they also offer delivery. Very helpful, clean, and convenient! read more

Miguel was enthusiastic and knowledgeable about the products and helped me pick out new glasses in under 15 minutes! It was a style I wouldn't have picked on my own, and I'm very happy with the purchase. Daisy was very helpful when I went in for eye exams and helped me navigate my insurance coverage for the exams and contacts. read more

Big City Optical - New Matsuda glasses - Optometrists Near Me - Chicago, Illinois

I had a really rough experience at another place (rhymes with Bends Afters) , and once Miguel knew I needed help, he was right on it. The folks at this location are incredible! They're prompt, communicative, knowledgeable, and very kind. They not only rectified my previous bad experience but made sure I got the best deal and the best lenses and glasses for me. When I needed a follow up appointment with a specialist, they made sure to give them all the necessary test results and followed up with me personally. They even let my dog accompany me to the initial appointment and promptly fell in love with him! I highly recommend this Big City location, and ask for Miguel. He will TAKE GREAT CARE OF YOU!! read more

I cannot thank Nick enough for the excellent service and professionalism. He adjusted my frames perfectly and he and the staff couldn't have been more accommodating. I would highly recommend. read more

I came here to adjust my glasses and the workers were so kind and understanding. They did it for free and were so transparent and helpful. I will definitely be coming back here for my glasses needs for sure. read more

I came to Big City Optical for an eye exam, contact fitting and to order glasses. I originally discovered the location because they are a preferred vendor with VSP insurance, which I confirmed with Victor when I called. Everything went great, they process your insurance and provide you a full fee breakdown before you make any decisions. Everyone is very helpful, from helping select frames to the eye exam and contact fitting. When it comes for my next annual glasses purchase, I will be coming back! read more

Wow! My glasses cracked and i needed fast action. I walked into BCO on the day they were just setting up to open and still unpacking. They welcomed me with open arms and within minutes Victor the eyeglass expert & craftsman helped me not only find the perfect pair of glasses but i left in them in less than :20. Now that is class act, old school service that this girl absolutely loves. I will be going back for sunglasses next week. Welcome to the neighborhood! You have a big fan read more

Great service. I stopped in for an emergency repair and he helped me so much. Forever grateful for the service and help.

I hadn't utilized my visual insurance so I figured I should make an appointment to get my eyes checked, and I am so glad I did. I called ahead to ask if they allowed dogs, and Miguel said that they were! I walked in for the appointment and was greeted by the extremely friendly staff. The doctor (I don't specifically recall her name) was knowledgeable, patient, and kind. She answered all my questions throughout the exam while Miguel took care of my crying dog. I found beautiful frames from their wide selection. I would highly recommend Big City Optical! read more

I was visiting from out of town and a screw fell out of my glasses. We stopped by and they were as nice as could be! They fixed my glasses for free, and were so friendly the whole time. Highly recommend! read more

Wonderful little store. I found the perfect pair of glasses. They don't have a ton of old frames like most stores. Big City has a smaller collection but it's all new and high style. And I got my contacts there too at 9:00 am on a Saturday. One stop and done. The guy working there was so helpful. Thanks Big City. read more

I can't say thank you enough to Daisy & Miguel for providing such an awesome experience here at Big City Optical! I found these guys through my insurance provider, VSP, and they were awesome. Daisy walked me through every part of the exam, explained everything to me, and walked me through the changes in my prescriptions. Miguel helped me choose an awesome new pair of glasses and kept me laughing the whole time. I'm so glad that I've found my new go to optometrist team. read more

i was traveling in chicago and forgot my contacts and they were so nice and helpful in getting me a couple of replacements! :)

Amazing customer service. Miguel provides top quality aftercare on all glasses! Can't recommend highly enough.

Went to Big City Optical for the first time last month! The tests and exams were thorough. Doctor Chu explained everything during the exam and talked through new contact options. Everyone was kind and helpful. Victor was great and assisted me with picking out new glasses (I'm fairly indecisive!) and going through benefits and cost differences. Both contacts and new glasses came in within a week. Will be back for my next exam! read more

Very helpful and kind! I came in for a medical concern and they addressed all my concerns thoroughly. Definitely recommend.

Great staff, so helpful, so accommodating. This was my first time getting glasses and the experience was very pleasant. Would recommend this spot! read more

My experience at Big City Optical was wonderful and seamless, thanks to Daisy and Miguel. I felt like I was in good hands from the first few moments of meeting them. They were enthusiastic about me getting a quality eye exam and finding the perfect frames. They made it fun for me to try on new frames and answered all my questions. They explained the results of my exam clearly and had excellent communication with me throughout the entire process. Picking up my glasses was also super easy and no hassle at all. read more

I went in to fix the arms on my glasses because they kept slipping off my face. Aaron (who had the best suit on) fixed them so quickly and was so kind and cheerful. I will come back whenever I need new glasses! read more

The staff at this location are all friendly, professional, and thorough. I've only had great experiences! Additionally, its always been easy to get in for an appointment. Thankful for the care I receive at Big City Optical! read more

Look no further and go here! Phenomenal service! Victor was super friendly, helpful, and works magic with the turnaround time in getting your prescription in QUICK! The doctor was absolutely wonderful, friendly, and did a very thorough exam. Really the whole entire stuff was great! Will definitely be going back here in the future!!! read more

Ava and Michelle were amazing. I would like to start with Ava. it was my first eye exam ever my entire life for contact lenses so it took little bit longer than usual :) Ava was patient and also explained many details during the exam so I was able to understand what she was doing for future references. She was also extremely friendly and very knowledgeable so I felt so secure and comfortable during my eye exam. Michelle was also very knowledgeable and informed me about the details of my insurance since it was the very first time that I'm using it so I didn't know much. Michelle also informed me about the products (contact lenses and frames, technology behind them) So she helped me to choose the right product for my eyes and also helped me to save some money :) I would probably spent more without her recommendations. Long story short, I was extremely satisficed with the service I got from Big City Optical thanks to Ava and Michelle. read more

I needed an eye exam before having a second Lasik surgery and randomly found Big City Optical on yelp. WOW. They completely exceeded my expectations for an appointment at the optometrist. This was an EXPERIENCE, an exceptional one at that. From the moment I called for basic information, the Manager, Miguel, spoke to me like we have known each other forever and took care of me with kid gloves. I explained what I needed and he took his time to call my insurance (BCBS PPO) to find out about my coverage and scheduled me immediately. He stayed connected with me every. step. of. the. way. When I arrived for my appointment, I was greeted by a smiling team and Miguel personally came up to say hello. I felt like we've been friends forever. The optometrist, Dr. Rasa was amazing. She was so nice and so genuine!! Their equipment was brand new and the tech was wow! They sanitized everything and made sure I was comfortable. She took time on my exam, stopping every step of the way to explain what she was doing and why she was doing it. She was very patient in answering all of my million questions and was very honest. She was transparent with what I needed and didn't need at this time, which I truly appreciated. I highly recommend this place. If you need an optometrist or glasses come here! Don't wait. PS- Big shout-out to Miguel! YOU ROCK! read more