Ordered online and they charged my credit card immediately. Website did not state that frames were not in stock. Two weeks later I called to ask where the frames were and got a female employee who essentially told me that it was my fault because I should have called to cancel. Nowhere did the website notify me that the frames were not in stock and that it would take an "estimate" time of 6 weeks to get frame. A business should not charge a customer for a product it doesn't have and might not get to the customer for two months. Not a reputable business. read more

Edit: picked up my new prescription, progressive glasses that are perfect. If you want a completely tailored experience, this is the place to go. read more

Great collection and great staff support. They were personable and efficient at identifying my needs and specifications. Call ahead of time for an appointment. I did not do this, but they were still willing and able to squeeze me in without hesitation. This will be my go to eyewear place from here on out. read more

I was seriously impressed with this business. Despite handling the entire transaction via mail, everything went beyond smoothly and the service exceeded my expectations. I am a self-professed glasses fanatic and have shopped and worked with many different companies, here and overseas. Luxury Eyesight clearly stands out among them, in terms of quality and service. read more

Simply, Luxury Eyesight is an ELITE business! The store's attention to its customers reigns superior--being unmatched--not only within the eyewear industry, but for any company where one might shop. Need a different model and/or color of a frame supplier Luxury Eyesight parters with?... They're on it with a custom order! Want a caring, family-like ownership from a business which makes you feel as if you are home amongst friends?... Right again, it's Luxury Eyesight! Desire the most contemporary, stylish, and fashion-forward selection of independent, boutique lines in prescription frames and sunglasses?... There's no better place than right here--Luxury Eyesight! I've been a client of this business ever since 2015; and initially encountering Luxury Eyesight, I was merely walking outside their store--scanning all the enticing pairs of eyewear though its street windows--quite intrigued by the often unique colors, shapes, and allure of the finest glasses have to offer. That allure became too much to view from a distance, however, and I had to enter the store. I remember that day--where I was greeted by Ryan and Julie, both friendly beyond what one could expect when meeting someone for the first time at a business. They introduced themselves, were interested in learning about me--while allowing myself to immerse amongst all their eyewear... no pressure, no expectations of a sale. It was a little scary for me, as I was new to top-flight eyewear, let alone glasses to begin with, my being a newer spectacle wearer. But soon after, I bought a pair of frames from Luxury Eyesight... and then another, and another... and well, I have so many now--to say the least. It started with Ryan and Julie, and it continues with Josh; someone that will do anything he realistically can to make a customer happy, he's even a better person. I met Josh shortly after Ryan and Julie, and Josh has been as good as it gets from a business standpoint--to in all honesty--just caring about you and how you are doing. Not to mention, a new addition to the group, Daisy, is also a great add--fitting right in to everything this business represents, with her knowledge and fantastic aura! Yes, Luxury Eyesight provides great products and service, further treating their customers as family--one I'm beyond proud to be part of for seven years now... and counting! I cannot say enough about how great this business is, and hope those reading this review give "L.E." a deservedly huge look next time they are in the market for frames or sunglasses. It will likely be the only eyewear company you will ever use once you do. read more

My first exposure to IC! Berlin glasses was during my travel to Europe and I immediately loved the design and style. Searching on Google for these glasses took me to the luxury eyesite website. I am glad it did! I was impressed by the variety of the glasses and how easy to navigate on their website. I have ordered my glasses and they were delivered in few days, nicely packaged, with attention to details. The frame was impeccable. Due to uniqueness of the frame, no one in my area could install the lenses and I had to send them back to install the lenses. The entire process was great and Daisy was absolutely on top of things updating me on the progress. My emails and questions were addressed immediately in a such friendly manner. Now, my new glasses are perfect! I wish all customer services are as good as here! I am definitely a returning customer! read more

If getting great service and unique quality frames mean something then Luxury Eyesight delivers on all counts and more! It's 20/20 +'s: + Superb selection. I was on the hunt for the frames (Arise in white gold by Dita) that Ali Wong wore in "Always Be My Maybe" and stumbled upon Luxury Eyesight's website. They offer not only frames by Dita but a host of other designers from Japan and Europe. + Great service. I tried calling many retail and optical boutiques where the service was spotty and the return policy very poor. These places could use a lesson from Ryan, the founder of Luxury Eyesight. He was very responsive and even told me about Asian Fit options for the frames I was considering. Hello??? Why didn't the other places (not even the designer store itself!) tell me about them? The personalized service is top notch. + Generous options. There may be specials that the store is running so ask. Plus they don't charge sales tax and that's huge depending on where you live. + Family owned. I'm all about supporting small businesses vs franchises. It's 20/200 -'s: - Nothing to note. I wish their was a brick and mortar of LE near me but it's really not necessary. Shopping online is waaaay easier and when you get great service and up to 30 days to decide which frames works for you, then why bother? For someone who enjoys fashion and eyewear that can give you a facelift, I spare no expense. Finding a place that understands and provides vogue looks from quality designers is priceless. read more

I live in the area and stopped by with the thought of supporting a local business. However I was summarily turned away with a curt admonishment that they are 3-4 weeks out in scheduling appointments. Honestly I don't understand a business model that turns away physical customers and effectively pushes them to online merchants. Which is exactly what I did... went home and purchased 3 pairs of custom glasses from EyeBuyDirect.com where the experience was pleasant, easy, cost effective ($less than $150 all in for 3 pairs of readers) and I am assured hassle-free returns if needed. I hate that shopping is heading for a online-only arena but unless brick and mortar businesses rise to the challenge of truly welcoming customers, this is where we're at. read more

The best customer service I've had in some time. I ordered a back ordered item a few months back and Ryan kept me in the loop the whole time. Honest business with top of the line products! Be sure to contact Ryan for all your vision needs as he is excellent to work with! read more

Extremely professional, knowledgable & personal! They have high end frames, if that is what you desire & more selection, designers that fit your budget also. I was in the market for a pair of Matsuda sunglasses with custom POL lenses & they made it happen! Great customer service! Thanks to all!!! read more

Luxury Eyesight - Eyewear & Opticians Near Me - Chicago, Illinois

Love. Love. Love this store. I wanted some frames that I had seen on Criminal minds. I found them here online and emailed back and forth with Ryan. He went over and above the usual service one expects when purchasing online. I really don't think my experience would have been better had I been in the store. Fast response time- even when the store was closed- that is dedication. I purchased the frames and they arrived 3 days later by free shipping fedex. As Ryan has given me the full measurements, the glasses not only were a perfect fit but looked awesome. I will definitely be back!!! Thank you Ryan!!! read more

Ryan provides customer service you wish every retail store had. Luxury Eyesight is an authorized retailer of unique sunglasses and eyewear brands that are hard to find. Ryan spends as much time as you want to find the right pair. This is a great find and highly recommend trying Luxury Eyesight for your sunglasses and eyeglasses needs. There is a great selection of Gold & Wood frames, which not many stores carry. I will be going back for any of my future purchases. If you're coming across this review, don't hesitate - stop by and experience it for yourself. read more

While in Chicago for a 5 day business conference the bridge of my glasses broke! (I do not wear contacts and did not have a back up pair of glasses with me). I called Luxury Eyesight and spoke with Paul. He said to come over to the shop and he would see what he could do. Not only did he glue the frame and took extra special care to buff and polish the repair so to make them like new. When I asked how much I owed Paul said it was totally complimentary and glad he could help in my time of need. While there I also spoke to other staff members who couldn't have been more professional, pleasant and helpful. I can't praise Luxury Eyewear enough! Thank you read more

Came in here recently to see if I could get a pair of very nice Matsuda sunglasses fixed. I had already sent them off to the manufacturer, and they somehow managed to send me back the same pair I sent in by accident. I went to Luxury Eyesight as they were previously recommended to me by Matsuda as a local distributor who would be able to help with simple adjustments. Long story short, Ryan was very gracious and extremely helpful. He was able to replace my pair on the spot after making a call. Amazing. I didn't even buy my sunglasses from them. Rest assured the next time I make a purchase for a pair of Luxury Sunglasses I'm switching from my old Lincoln Park haunt and heading up Clark to LE. read more

Paul Abraham provided the best customer service imaginable. I was looking for frames no longer made. He found them in France! The best of the best. Bill R read more

I lost my favorite sunglasses and when the airline could not find them I learned that they were discontinued. I did a little online shopping and found that Luxury Eyesight carried many models from the brand, Mykita, and claimed to occasionally be able to access discontinued stock. The website answered most of my questions but I did have to resort to using the dreaded "contact us" email address. This is often a black hole where hopes and dreams go to die but I got a friendly, helpful and speedy (within 30 min) response from Nate. Nate took care of the entire process for me including finding an out of stock frame even though I was willing to settle for a similar alternative. He also made shipping to one of the series of hotels I was traveling through on business happen with perfect timing. I can't say thank you enough but hopefully you will get to experience the same great service and everybody wins. read more

This is an amazing place for friendly service, personal attention when selecting frames, and truly stylish and unique European eyewear. Ask for Ryan - he is super friendly and knowledgeable about everything related to your eyes. He even helps you find a frame that fits your face well and will be honest about it too. There are hundreds of so-called boutiques around the city, but they are corporate and uninspired when you compare most of them to this place. I don't find glasses very interesting usually, but a lot of these frames are truly beautiful and equally well-made. Support a local place with friendly service like Luxury Eyesight. It's hidden just north of Uncommon Ground. read more

Came all the way from Boston (admittedly here for business anyway) and this store didn't disappoint!! Bought a beautiful pair of Theo frames and enjoyed the help that Josh offered. Great store I would highly recommend (and thanks again, Josh!) read more

It seems this is a trend with these guys.....the service here is really good. I had a lot of trouble tracking down a pair of sunglasses for a gift in LA and found these guys online. Quick correspondence, answered all my questions, and shipped the glasses quickly. I had to return the frames as my husband wanted a different style, and they processed the return so fast and located the desired style for us. He had his new pair less than a week later. Even if I can find sunglasses in town in the future, I will stick with buying from these guys as they really did an amazing job. Thanks guys! read more

This was my 1st purchase from Luxury Eyesight & I would definitely do business w/ them again! Their customer service is superior. I placed my order & shortly thereafter received an e-mail from them indicating that the item was out of stock. However, they told me that the manufacturer had the item & would be sending it to me directly via FedEx. I received the package a couple of days later. I have never before experienced a vendor doing this. In my opinion they went way above & beyond to get the item I ordered to me quickly! read more

I purchased glasses a few years ago, and I wanted a new pair. Luxury Eyesight was the only place that came to mind. They moved their location, and it's much improved. Good job Ryan ! They offer eye exams now, which I had, and Dr. Patel is great. Paul answers all questions without hesitation and is very personable. Was so happy with my visit, I purchased two pairs. They have a great selection of frames that you won't see anywhere else in Chicago. I'll be back... read more

I must admit I was very leery about ordering glasses online. Especially high end ones. I was worried they might be cheap replicas. I took the risk and ordered a pair. I was contacted by Melissa within hours that the frame I wanted was not in stock but she traced a pair down from the vendor. She estimated they would receive them in 7-10 days and she would then send them on to me. Two days later I got an email stating glasses arrived and were sent on to me. I had my frames in 4 days. They are beautiful frames and definitely not replicas. Would absolutely recommend. read more

I was in a bind after LensCrafters lost my lens order including my unique pair of matsuda frames but luxury eyewear had them in stock and quickly replaced them. Excellent customer service! Extensive choice of frames. Super quick shipping. Perfect experience (Thank you Julie)!! read more

Best customer service! Paul has an amazing sense of style and is super helpful picking the best frames for your face.

I recently had the good fortune of finding this gem of an eyewear boutique while searching for a pair of hard-to-find glasses. I provide a summary and long-form version of my experience below. Summary: -- Outstanding overall service -- "No pressure" atmosphere -- Highly knowledgeable and professional staff -- Curated high-end selection will make any eyewear fan happy -- A welcoming and pleasant interior -- Fast fulfillment once an order is placed -- Regular follow-up communications instill confidence -- [BONUS] The boutique is located right next to Uncommon Ground, a great restaurant and bar in case you want to couple a fantastic shopping experience with a an equally fantastic meal/drink Key Take-Away: -- Luxury Eyesight is a wonderful store that I would personally recommend to everyone who appreciates great designer eyewear products and equally great, attentive service. I wish I could clone Ryan and Nicki (Luxury Eyesight staff) and install them in every store in the city. My Experience: I was recently on the hunt for a pair of hard-to-find glasses. I discovered two stores that provided the frame I was looking for. We shall call the first "Store X" and the second was Luxury Eyesight. I had the misfortune of going to "Store X" first because it was closer to my office. There I received atrocious service that I would wish upon no one. I was the easiest sale in the world since I already knew what I wanted; but alas, some folks have no idea how to treat a customer respectfully. I walked out without hesitation, even though they carried what I was looking for. Disheartened, I chose to continue my pursuit and called Luxury Eyesight to inquire about the frames I was interested in. My experience couldn't have been more different than what I went through with the previously mentioned outlet. I spoke to Ryan, who sounded genuinely happy that I had called. While they didn't have the frame I was looking for in stock, he arranged an opportunity for me to meet with his distributor privately so that I could trial my purchase and check out fit. Come on... when was the last time an eyewear store went out of their way like that for a new customer? All throughout the process, Ryan always called back in a timely fashion. Detail oriented and customer-centric -- the way every business should be run. When I arrived for my scheduled appointment, Ryan, his colleague Nicki, and the distributor were all on time and ready. The whole in-store experience was very much like hanging out with friends, and all of us had a fun time trying on a slew of glasses beyond the one I was most interested in -- they too are eyewear junkies that enjoy their products as much as the customers! I wish every shopping experience could be as enjoyable. After I had made my decision to purchase, both Ryan and Nicki gave great advice regarding lens options and made sure that every detail was accounted for -- with my needs in mind, not their bottom line. I never felt I was being pressured in any direction or another. Just facts so that I could make my own best decisions from a cost and performance standpoint. Finally, when the time came to pick up my order once my lenses were installed, I had just as good of a time as when I made my purchase. It's not an act, folks -- they're genuinely nice people that care about their customers and their reputation. In me, they've earned a vocal advocate that will return time and again. Hopefully my lifetime value will be compounded by all the others I send their way. Because frankly, life's too short to give your hard earned dollars to a******s. Kudos, Luxury Eyesight. read more

As the end of the year was coming around I realized that I put too much money in my flexible spending account and/or happened to be really healthy this year and consequently had to burn some cash quickly. One of my favorite Chicago authors Robbie Rimsky, posted on his facebook page that he was going to be displaying photos at Luxury Eyesight and how they were a pretty cool shop. The shop is filled with a great selection of euro-style glasses that really went in a different directly than the bulky plastic frames I've been wearing for the last year or so. After taking an hour or so with their very patient optometrist, the decision was narrowed down to either a pair of ic! Berlin eyeglasses or a pair of their sunglasses (about $625/each with prescription lenses). Both styles use stamped sheet metal for the frame and have clips instead of hinges which give them a very unique style. The sunglasses were really my first choice but they just wouldn't work when I was out riding my bike so with no regrets I ended up with the eyeglasses. They aren't my everyday pair but the handful of times I've worn them have generated compliments. The shop, the glasses and the guys the run this place are all great. If you're looking for look that's a bit more euro-centric and different than the run of the mill eyeglass shop, definitely check out Luxury Eyesight. read more

I ordered frames on line which were special ordered from Japan and received them in California less than 5 days from ordering. The communication from Josh at the store was immediate - and he let me know progress every step of the way. Not only that, the selection online is really extensive, more than anywhere else I was able to find. I will definitely order from them again and highly recommend their selection and incredible customer service. Thanks Josh!!!! read more

Great store. Staff is fantastic and really knowledgeable. They have a great selection of frames that you won't see in the "cookie cutter" optical shops. Business to play they cover it. Kudos Ryan to a great store and a fantastic experience. read more

I've never had the chance to come to the brick and mortar store, but have checked out the selection on their site and spoken to them on the phone. Their customer service is top notch. They are polite, knowledgeable and super eager to please. Their selection is amazing. Their prices are less than anywhere else I've seen. So awesome! read more

The service alone at LE gets 5 stars. It is one of those scarce businesses that still cares more about building a satisfied, loyal customer base than earning a quick buck. The store carries a unique selection of stylish and hard-to-find frames. The staff is extremely helpful, knowledgeable, and honest. And the post-purchase customer service is jaw-dropping. They can pretty much resurrect those much-beloved pair of specs you thought you'd flat-lined.... read more

Amazing Experience! My husband bought me sunglasses for my birthday and I was disappointed when they didnt fit as I loved them. They were Mykta from Berlin and custom made. Ryan custom ordered for me shorter temples and and replaced the ones that were too long making them fit perfect for me, even personally delivered them to my home, all free of charge. The customer service is truly fantastic as are the products they carry. I would recommend this place to all my friends and family and will be a loyal customer. read more

The coolest, highest quality frames and phenomenal service, I highly recommend. Ask for Nate. Frequent Yelper.

After the below issue, the store management called and messaged me, apologized profusely, and went out of its way to resolve the issue with a sincere and generous offer. This is truly excellent service! Nobody is perfect, and these people are not shy to apologize and they clearly follow the "customer has to love us" mentality. read more

Highly recommended! I worked with Ryan to purchase Mykita frames and Crizal Prevencia lenses (both very high quality) that I needed done in less than a week. Those particular lenses are produced in Dallas, but despite the cross-country shipping and precision lens edging processes, Paul and Ryan managed to get the glasses to me in only three days. Ryan is knowledgeable, helpful, and primarily interested in customers having a great experience. Paul is also great to work with and has an amazingly deep and broad insight into eyewear from the styles to the brands to the manufacturing to the competition. Both seem to have it engrained that what is best for their business is customers having a great experience each time, so that they want to come back. It worked on me because I will be coming back for sure! read more

Fantastic all-around experience! Highly recommend for anyone looking for stylish, high-quality frames.

What can I add that hasn't been already said? All the previous comments are spot on. The store has great décor, very friendly staff (Ryan and Nicki), great frames and felt very comfortable and Zen there. I did not feel high pressure, just honest and sincere concern to have my needs met. They listen to what I had to say, took their time with me (I literally tried on all the frames) then delivered a truly wonderful customer experience and product. They did go above and beyond and feel that I want to pop in just to chat and have a coffee. Will highly recommend to anyone!! Loved my experience here. read more

Luxury Eyesight gets my highest recommendation. Twice they have found discontinued replacement frames for me that nobody else could locate -- once they obtained the frames from the manufacturer in Paris. I don't live in Chicago, so my contact has been via phone and email, but customer service could not be better. It is clear that they really care about their customers and want to deliver the best possible service. Shipping is fast and packaging is beautiful. If you're lucky enough to live in Chicago, go there for your optical needs. If you don't live in Chicago, don't hesitate to contact them by phone or email. You'll be satisfied. read more

I ordered Bevel frame from their online store and received the best customer service from Nate. The item was received quickly and well packaged. I will definitely purchase all my Bevel frames from this online store again. read more

Not your typical glasses store, what a gem in Wrigleyville! I was visiting Chicago for a week and was in need of new prescription glasses. I came across Luxury Eyesight on the internet, read some of their fabulous reviews so I decided to go. I must say I am very impressed with their frames and service but most of all the look and feel of this cute boutique. I am so glad I found myself in need of glasses that week so I got the chance to experience this place. I truly felt I was on the Mag Mile, this is such a beautiful store, (I wish my living room looked like this place!) definitely worth the trip. The optician Nicki was very friendly, informative and she was able to deliver my new frames within the time I was in town. I will definitely refer ALL my Chicago contacts to Luxury Eyesight and will return when in town again. You guys have earned a loyal customer for life! read more

Great selection, knowledgeable staff, and quality service. This is the place to go if you're looking for glasses.