Thanks to Patrick at the Front Desk & his team members for fixing the broken piece on my eyeglasses (that little thing-y that prevents glasses from sliding down your nose). They were able to assess the situation and make my glasses wearable again. Thanks Team! While I waited Patrick reviewed my insurance and helped me. While I don't need glasses right away, I'll be back when I do. If this repair experience is indicative of the shop overall, I have found my new optometrist! :-) Sincerely, Patrick Shaughnessy Chicago, IL read more

Dr. Michael Ciszek is the best optometrist I've ever been to! I wish I remembered the person who performed my vision exam, but I believe he maybe was a student in visionary's externship program? If so, he was more thorough and attuned that any eye doctor I've been to and should be commended by his program for his excellent performance. Dr. Ciszek read my intake paperwork before seeing me and they found in the exam that I have binocular vision difficulties so I am about to get prism lenses to help with my horrendous migraines and eye strain! I can't wait to be in less pain! They also found I have a benign condition that usually impedes the ability to dx certain eye diseases. I say "usually" because Dr. Ciszek actually discovered an X-raying technique that allowed him to capture a clear view of my eye which will make it easier for my future doctors to diagnose and treat eye disease if I do ever develop it. He sat down with me to explain everything in-depth in a way that I could easily understand and was eager to answer all of my questions. The opposite of condescending, I can tell he is an amazing teacher and wonderful doctor who cares about all of his patients. The receptionist and front desk people were all so nice and helpful too, and it was easy to access a copy of my prescription. The only downfall is that their patient portal is soooo glitchy. Anyways, cannot recommend Dr. Ciszek enough! read more

I started this review and forgot to finish.... In Jan, my son got the flu...I go in to give him a hug and say goodnight and he reaches up to reciprocate and scratches my cornea. I called Visionary the next morning and they got me in right away. I've ALWAYS been a HUGE baby about my eyes (I mean, I didn't start wearing mascara until I was like 25...and I still have issues with it). So, I'm an eye doctor's worst nightmare....but my doctor in the loop (can't remember his name) was gentle, patient, and didn't think I was a total adult baby. Will definitely come back for any of my eye needs....should they arise. read more

I'm updating to 3 stars because I had a great experience with Dr. Ciszek and a really bad one with Dr. Nguyen, so I guess it averages out?

I've been to their location up in Andersonville, so when I was looking for a new eye doctor after my move to the Ukrainian Village, I was thrilled to see that they had a location near my office in the Loop. I've seen Dr. Ciszek and Dr. Guzik, and they were both warm, funny, and professional. I didn't have to wait for either appointment, and their desk staff were helpful and nice as well. Just be warned - this is not an optometrist for cheap-o glasses. I don't think they had much below the $250 price range for frames. It is a nice selection, though - the last frames I got through them have lasted for five years and still look great. read more

Great Loop location for those of us that need to get in and out quickly during the day. Both appointments (regular eye exam and Lasik consultation) were fast and efficient with minimal waiting around. The doctor was great; thorough, friendly, and answered all of my semi-hypochondriacal questions. I got a lot of great info and FINALLY a doctor that explained my "halo" vision at night. I ended up ordering new frames and contacts. There is a smaller selection of frames in comparison to some other places but what they do have is good quality and surprisingly not as expensive as I was anticipating. Although ultimately not what I bought, I picked some Prada frames that I loved and thought for sure my expensive taste was again going to doom me to use of a credit card, but they were very reasonably priced. Another highlight of my appointment was one of the young ladies at the front desk that helped me pick my frames. Let's be honest, I'm really picky and indecisive which I'm sure has to test the patience of a saint. She probably helped me with 40 different frames, often going back and forth trying on the same one more than once. I'm sorry I don't know her name, when I go back to pick up my order I'll edit the review and add more info. I think I got a great deal overall. Great doctor, friendly staff, and out the door with new contacts and frames (with all the extras) for less than $325 all things included. Not bad at all. read more

Review is for purchasing eyeglasses frames only. I only went to Visionary Eye Care in the Loop, to look for some new eyeglass frames. I'm particular about frames, since my head is small and my eyes are closer together and I find it extremely hard to find frames I like. And I don't want your run-of-the-mill, everyday average frames. When I wear my glasses, I want them to stand out and be fun. The staff at this location were very helpful and aware of my needs, and together we found the PERFECT frames for me. I am in love with the frames and have no shame in wearing them. I consistently get compliments on the colors (orange and purple) and I will continue to recommend Visionary Eye Care for frames. read more

I am so in love with Doctor Ciszek. Just kidding of course. Sort of. Seriously he really is the greatest. I agree with the other review that you actually don't dread going to an eye appt. They're very conveniently located downtown at Wells and Monroe- also an Andersonville office as well. Young and hip vibe. A bit on the pricey side, but well worth it for great service. I don't know what people are talking about with the staff being rude. I've found them to be chatty and very nice. In fact, I called them after my last appt because I thought I'd been overcharged and my insurance discount not applied- they said I'd have to call their billing guy in Andersonville but were really apologetic about it. It ended up being one of those things where my credit card held the higher amount but actually only charged the lower one, so I never even called the billing guy because it resolved itself. James called me personally a few days later to find out whether everything turned out OK since they didn't hear anything from me. Also, sorry but who thinks that they got the wrong prescription and doesn't go back to fix it? That makes literally no sense. I have astigmatism in both eyes so I've had to do my share of fine-tuning contacts before. That's what they're there for, it's free of course and they're happy to accommodate. End result- two happy eyeballs. read more

Dear Dr. C. I love you. Almost seriously. Each time I have been here (Andersonville location), I've contemplated asking if they were hiring. The front desk staff is wonderful. Super chatty & kind, and incredibly accomodating. The doctor's are hilarious, thoughtful, and spot-on in knowing what their patients needs are. I'm po'. Yes po' (I can't even afford the whole word I'm so po') and the front desk (yay Beth!) hooked it up so I had a payment plan for my contacts (blah blah blah, bad eyes, need dailies, blah blah blah more money). I was able to spread all my payments out over a few checks and was still able to buy groceries and beers - all is well in the world. Dr. C. was hilarious - he made fun of me immediately for looking like a hot mess (early early appointment on a Saturday) and proceeded to make me feel incredibly comfortable as he poked and prodded at my eyeballs. Seriously. Love. Wish I had to go back once a year. read more

Ideal doctor visit. I am very impressed by the doctor and front desk staff. I woke up with a raging eye infection, and was planning on flying on vacation that day. I called the office to get the problem taken care of ASAP. Megan (front desk) was SUPER friendly, all the while being completely efficient - she clarified all of my insurance/billing questions immediately. She squeezed me in when I explained the urgency. Dr Jaime Johnson was on time, warm, knowledgeable, and very gently with the examination. She diagnosed me, answered my questions and gave me a free sample to save time going to the pharmacy and all under 20 minutes. Walked me out and another front desk member was just as friendly and efficient taking my co-pay and closing out the visit. Strongly recommend. read more

Nicely placed inside the loop and the staff is really friendly. The doctor was very friendly and nice to work with. The selection of frames is mostly designer so if you don't like spending $200+ on frames you might find a limited selection here. read more

This place was excellent from start to finish. They responded quickly to my intiial email and suggested appointment times that worked for me. I had an appointment with Dr. Johnson. She was very friendly and answered all of the questions I had about contacts and LASIK surgery. I actually returned to do my follow-up dilation on the wrong day, but she did it anyway! Megan (I think that was her name) was extremely helpful and knowledgeable about the frames they had in the store. Their selection of frames was good, but on the expensive side, and the selection for women was broader than the selection for men. All in all, I highly recommend this place if you work in the Loop and are looking for a new pair of glasses. read more

Great place in the loop! I've been for a recurring issue and used medical insurance, but also for my yearly eye exam recently with an order of contacts. Dr. Ciszek is great, very friendly and pretty laid back. They have really modern equipment and do a thorough check for whatever eye issue you are having or being seen for. Overall, I highly recommend. Efficient service and friendly staff! read more

i really like this place. In fact, I kind of look forward to going--Dr. Ciszek is super fun & nice. i love their selection of frames. while it might be considered limited to a certain extent (this is boutique--not mass market chain), it seems like everything that they have is the style that i am looking for. The front desk staff is always willing to take as much time as you need to help you select the right frames. i guess they might be a little pricey, but they don't really sell bargain frames-only designer so far as i can tell. i have had cheap frames that have not held up in the past, but have never had that happen with frames from here. read more

Very pricey, and a limited selection. The worst part was that they completely screwed up my prescription! The doc gave me a heavy, heavy astigmatism in one of my eyes - when I got my glasses, I thought I was in one of those pictures, you know, where you hafta kinda cross your eyes, and then you see a boat or some dolphins or something, sort of 3-D, out in front of everything else...they came out in the late 90's...you know-- Nevermind. You get it. Just bad. Not going back. read more

This place is great! I had an appointment with Dr. Jamie Johnson for a full eye exam, new contacts, and new glasses. Dr. Johnson was very friendly and knowledgeable. My appointment occurred right on time--no waiting. The front office staff, Megan and Ben, were also incredibly friendly and helpful. They helped me figure out which parts of the exam to file with my insurance company, gave me advice on picking out frames, and offered me lots of free samples to take home. This will definitely be my go-to eye care facility from now on. Highly recommend! read more

I went to Visionary because I work close by and it was convenient however, I would have been better off taking the time to go somewhere where they treat people with respect. My exam went as normal exams go but I'm giving one star due to the poor attitude of the people that work at Visionary. Slow, snobby, rude, disrespectful. I will not be back. read more

I've been going to Dr. Ciszek at Visionary Eye Care for years and will definitely keep going to him for as long as possible. Everyone in the office is always friendly, professional, and communicative as well as up front about anything that isn't covered by my insurance. I have lots of vision and eye issues so reliable eye check-ups are a must for me, and I always feel well taken care of here. read more

I have been a contact lens wearer for 39 years. When I chose this office since it was close to work, I just needed an exam and new contacts. I was given a pair to hold me over until my trial lenses came in. Then he re examined me with the trials and got my correction even better! I now can see better than I have in years!!! I don't even need my readers for the computer at work!!! I am so happy with the time he took to perfect my script as much as he could. read more

I love Visionary. They have friendly staff, great prices (esp with a VSP plan), and a pretty awesome selection of frames. Even when I went to contacts, Dr. Johnson helped me find solution and a toric/non-toric set (Ciba AirOptix) that didn't irritate my eyes, unlike my two previous attempts at contacts. I also like the fact that they're local and not some giant chain looking to milk you and your insurance plan for every dime. So give them a try - I bet you'll be happy you did! read more

Great staff, excellent service, and beautiful office! Seriously, I didn't think it was possible to be so enthused about an optometry office, but here I am. The people at the desk were so kind and chatty, but very efficient. They were running under ten minutes late and were apologizing profusely the whole time. The woman who rang me up was also super sweet with my questions about my new vision insurance policy. Dr. Ciszek was professional, quick, and personable, and he even gave me a free pair of contacts to try out before committing to a year with my new prescription. The office is cutesy in a cool way, and they have a great selection of up-to-date magazines. Nothing worse than being stuck reading a crusty People magazine circa Brad and Jen divorce. read more

Dr Michael as well as everyone that I have come in contact with at Visionary Eye Care is super amazing and thorough. The office is very warm and that's because of the staff. I will never go anywhere else again. read more

Convenient, well-designed Loop location with a nice range of stylish frames from independent designers - vastly better than what you'll find at the big chain opticians. Fantastic service: hands off if you're truly just browsing, but everyone's enlisted when it gets serious. The selection runs a bit more middle-of-the-road than my tastes, but should fit most tastes. read more

Ten years after getting lasik (and my last eye exam), I found my eyes were no longer quite what they were, visual acuity-wise. After months of squinting at road signs and PowerPoint presentations, I resolved to get my eyes looked at. I chose Visionary Eye Care for the location, and because it looked like they had some nice eyeglass frames and I was pretty sure I was going to be walking out of there with new glasses. My exam was conducted by Dr. Johnson. Soft-spoken, very thorough and funny in a quiet way, she did a terrific job. She mapped my cornea and showed me a picture of my optic nerve, which looked rather like one of those photos you see in science books of unhatched embryos still inside the egg. While waiting for my eyes to dilate, I browsed the little showroom of frames. As others have noted, the selections are mostly high-end designers and they're not all that cheap. But I was willing to spend some extra money for something I was happy with, and there were so many good designs that I spent 20 minutes with the receptionist trying on various styles. She was also very patient in explaining to my mathematically-challenged brain exactly how much each option would cost with my insurance coverage. I finished up with Dr. Johnson (I am tempted to call her Jamie, because she's so friendly and because as a bookworm I think of only Samuel Johnson as "Dr. Johnson," but that would not be fair to her professional stature), paid my bill (with $10 knocked off my copay for showing up with my paperwork already completed) and chatted a bit with the receptionists before leaving. These are friendly folks who know what they're doing. Anyone looking for an eye exam should go here. Anyone looking to get a nice pair of stylish glasses should go here. Just go here. read more

I have not always enjoyed visiting the eye doctor because of the scary air puff test, doctors telling me confusing and conflicting information and just poor customer service. You will find NONE of these things at Visionary Eye Care! The staff and doctors have top notch customer service, the doctor and intern were incredibly clear when giving me results or answering questions and most important NO puff of air test! I am extremely pleased with the entire process and will be returning for all of my future Eye needs! Thanks Visionary Eye Care! read more

Both offices are friendly and very helpful! Skilled professionals and Dr. Warner has been my eye dr for years now! He's the best and great at what he does! read more

My wife and I work in the building. Although our optometrist is elsewhere, this place rocks. On two occasions, they were able to help out with emergency contact situations. Recently, I had my polarized sunglasses lenses replaced and the staff-Megan and Ben were extremely helpful. My hat is off to them, the next pair of glasses I buy will be from this office. read more

The frame selection is stellar and changes often. If you're a frame snob then this is the place for you. Most of the frames are high end designers who other designers will mimic next year. They are pricey but no one else is going to be wearing what you walk away with. Bottom line, I'd rather spend money on items close to my face than my a$$. read more

A very good eye care experience. They've got a very fashionable selection of frames, though prices are not for the light-of-wallet. The doctor was astute enough to tell me to get my cholesterol checked after looking at my eyes ... how's that for service? And of course it was too high ... but I wouldn't have known otherwise. read more

The doctors are fine, even decent, but the front desk staff are nightmarish. They fail to notify you about dates and deadlines, and then act as if it is your fault for not knowing about them. Unfortunately, you mostly deal with the front desk folks. read more

I had a pleasant experience getting new glasses and contact lenses from Dr. Warner. The glasses selection is a little small but includes the 141 brand, which is like Toms but for glasses. The location is close to my office and my appointments were all quick and painless. Dr. Warner was kind enough to spare me any kind of lecture about the use of expired contact lenses, 5 year lapses between eye exams, sleeping with my contacts in for weeks at a time, etc. read more

They don't stand by the quality of their product. Bought a pair of glasses after being led to the most expensive pairs, and after wearing them after two days, they were both loose and tight that I had to keep taking them off after two days. I wanted to return them, but they won't accept them. I would have paid a restocking fee to not have to deal with them, but they never set the expectation they won't take return nor did they provide a receipt. The receptionists would only adjust them. I highly recommend to not buy ANY pair of glasses here. read more

Terrible customer service! Entitled inexperienced unfriendly front desk staff that is hard and fast and not very accommodating to their clients. Possibly the worst I've ever encountered. - Originally I had found Visionary Eye Care on the web via some great reviews. I went there once last year and was very happy with my exam & service in the purchase of 2 pairs of glasses. - After running out of my daily wear lens I called to get an appointment. They happened to fit me in the same day for an open appointment at the end of the evening. 4pm central. I work in River North and the appointment is in the Loop. As I was already 4 minutes last I called to say I would there shortly but more specifically in under 10 mins. I basically was told that I had to reschedule my appointment no questions asked. I explained that I had a end of the day last, same day appointment and was running a tad late. Apparently they are on a tight schedule w/their end of the day appointments and regardless of the effort you made to leave work early they don't care. - Incredibly disappointed w/the lack of professionalism and customer service. Very disheartening. read more

I have not had an exam here, but I just bought my second pair of glasses from Visionary and I am extremely happy with both experiences. They have a solid selection of frames. Other shops have more frames, but they're half shite. This place has a solid selection of non-shite and non-stupidly expensive frames. The employees are very pleasant, patient and helpfuul, especially Jamar. And they do not try to up-sell. I was asking about some more expensive lens options, and they explained why those options would or would not benefit me. Overall this is a great eyeglasses chopping experience. read more

I have never had an appointment with the doctor's there so I cannot say how good/bad they are, but they had a very limited selection of frames which were pricey and there was dust all over the place where the frames are displayed. read more

Visionary Eye Care is the best eye clinic i have ever been to. Dr. Michael is very knowledgeable and really enjoys his work. The staff is phenomenal, very nice people, very friendly and really really helpful. I have been to many clinics in the past, and with all honesty, this has been the best one for me. I can say that before i was "blind" now i can see! They are always on top of the latest technology in eye care. I really recommend it! read more

I just started to go here for my eye appointments, and I fell in love with the staff, location and the office. The front desk reception are so awesome. They always make me feel welcome and they are very personable. I feel like they're friends. Dr. Michael Ciszek is, hands down, my favorite eye doctor. He's thorough, he's informative, and he makes sure you know EXACLTY what he's doing at every moment, and are comfortable. He jokes, he's pleasant, and he's always upbeat and positive. He just gives off such a good vibe, and I love that. I always look forward to my visits there. I would suggest these guys to anyone looking for a good eye doctor! read more

I was having a problem with what I thought was the fit of my contacts. I made an appt to see a Dr. there. Apparently, the visit was considered a "medical" visit and it came with quite an expensive co pay. I told them I woul dhave to cancel the appt, as I couldnt really afford that right now. The Dr squeezed me in first thing, diagnosed me and wrote a prescription without charge. It was so amazing of him to see me without making me jump through all the hoops of a referral. I really apprecaite the amazing staff and professionalism of the office and for Dr. Warner's support. It is so convenient if you are anywhere in the loop. read more

I love this place. They're friendly and efficient, and treated me like a patient and returning customer (which I plan to be). I've been to some places where they examine your eyes, determine your prescription, order the contacts, and set you on your way. But at this place they give you a trial pair, let you try them for a week, and adjust if need be. read more

The doctor I have seen there was nice and helpful. Limited selection of frames though. Be advised they have a strict policy on if you are 10 mins late, they will cancel and make you reschedule. No heads up call either. read more