I visited the Board of Trade location to get my eyes checked for glasses. Initially, the staff was nice, helpful, and attentive; it turns out I have a very small prescription, so, frames were paid for and ordered. Little did I know, that I would spend the next 9 months calling, redescribing my issues with no resolution (or glasses). Each time I call, they are nice and apologetic, telling me they understand it's been a long while since I ordered glasses, and that they would call me back after further research. I have NEVER received a call back explaining what's going on with my paid order. I've asked for a manager to get ahold of me 4x now and nothing. I have also called other locations like Andersonville, and Michigan Ave - and it seems none of the workers have the corporate office phone/email, nor can they direct me to someone of authority who could expedite my aging issue. I fear my eyes are potentially getting worse because I am not using my small prescription to read - and none of Rosin's workers seem to care enough to execute what they tell me they will. They have billed my insurance, taken my money, and now a Sh$tload of my time. If you have a choice - GO SOMEWHERE ELSE for your eyecare needs!!! Save yourself this cataract of customer service. read more

I had an eye appointment on Oct 25th in which I purchased new glasses. I was told that they would be ready in about three weeks. Four weeks later on Nov 22nd I called them inquiring if my new glasses had been received. I was told that they were there (no contact was made when they came in). I asked if I could come in the Monday after the holiday (Nov 27). They said yes as they had business hours that day. When I arrived at the office, I found that they were NOT open even though there was a holiday hours sign posted on the front door that said their hours for Nov 27th was 8:00am-3:00pm. read more

I placed an order for glasses on 2/7/24 and was told it would be about 2 weeks. I have ordered about 5x in past from them with same insurance without issue. I have been calling weekly and get told soon. This week I just get voicemail and still waiting 6 weeks later for glasses that I was charged for..... read more

a few years ago I was a patient at the south loop location - loved it. they were always prompt and upfront. this year, my experience at the west loop location has been less than satisfactory unfortunately. I visited the location on january 26th and was informed turnaround for my two pairs of glasses and contacts was between 3-4 weeks. a couple weeks following, a young man called me to inform me one pair of glasses were ready. awesome! now after this it gets frustrating. I let time pass because they did say it would take about a month. I received a call saying I would be receiving a bill in the mail - no bill has come to this day. I went out of town for a month and then let a week pass to follow up. When I called, the kind receptionist let me know that they never processed my appointment or the bill. He did give me a discount which was sweet and let me know my lenses were ready for a thursday pickup. I ended up working on that day and googled to see it they were open the saturday. google said no yet I missed a call from them because I had started working. I followed up after the 11th and let them know what was up. They told me I would be receiving an email about when I could pick up from the west loop location. no email received. now today I googled to find that they were "open" they are not. I called the main number and encountered an employee who simply did not try to provide comfort nor a solution. her tone was cold and annoyed, she kept trying to cut me off, and did not take responsibility like the other employee who simply let me know it was a billing error. I will be back to grab my items on Saturday and will have to find a new optometrist or location. I never experienced such a display of faulty communication and error. read more

I scratched my eye and wanted to get it checked out. I was quoted a price for a simple evaluation (to look at my eye with a light). After the exam, I was charged about $50 or $60 more than the price that I was quoted. I informed the staff about this; they consulted the optometrist; and, in the end, Rosin Eyecare refused to honor the price that I was quoted. I would not return here or recommend this place to anyone. I feel taken advantage of and ripped off! read more

Dr. Stacey has been my eye doctor for two years and I really like her. She's patient, knowledgeable and caring!

While the exam was thorough, I'm disappointed that I was given very limited and really expensive options for contacts when I originally went in for glasses. I'm not a doctor and my vision isn't bad, so I'm not sure why the only options presented to me were both daily lenses. I also stressed my concerns about the environmental impact of so much packaging. However, I went ahead with the trial based on the doctors feedback that they would be the most comfortable and healthiest. At the time of the visit, the lenses were priced out at $200 for BioTrue and 350 for Total 1 after insurance and discounts. I was given that price by the doctor and the tech. After a week's trial alternating between the two, they were becoming more and more irritating. The total 1 brand at first was comfortable. However, each packet that I opened had lint floating around with the contacts in the solution. After testing them out for several days, each lens that I tried felt like a big layer of mucus. The Biotrue wasn't any better as far as comfort and dried out my eyes within hours. I figured I would eventually get acclimated to the Biotrue daily brand and decided on the Biotrue since those were the only options given to me. At checkout, with insurance and discounts, Biotrue ended up costing $400; Total 1, $900. That is a HUGE discrepancy in pricing. Luckily, my friend told me about the monthlys, Biofinity. I asked if they carried them. They did. And they felt so much better than the two other brands. After all discounts were applied, they were only $100, $40 after rebate. I'm under the impression that there's a conflict of interest at Rosin Eyecare. It appears that they are more about retail sales than actual eye health. read more

they say Harry Carey got his glasses at Rosin, but don't let that deter you.. My Optometrists (Dr. O'Neill) is top - took his time to ensure a a thorough exam, answer all my question and concerns. The Optician (Samantha) was super friendly and helpful in helping me to choose frames that looked great and in my price range. i had to wait a little longer than expected to receive my glasses because they arrived less than perfect and she sent them back to be redone - awesome service, quality and value! i love my glasses! 8) read more

CBOT 141 W Jackson Dr. Stacy Boksa is the best eye doctor I have ever been to! ask for the office manager Wilmarie, she will give you EXCELLENT service! Been a customer for the last 5 years and hope foe many more! Joe D. read more

This place is very centrally located in the loop, so for anyone out there looking for an eye doctor in this area, I think it is a great spot. They do full exams here, can order any kind of glasses you may want, and everyone who works here seems genuinely pretty darn happy. I don't like going to the eye doctor much, but they make it as easy as it can be, and for those of you who don't have the best insurance they do what they can here for you in trying to get you rebates and discounts and such which I truly appreciate. I've been going here for a year and I can't say I have any real complaints at all. They also have other locations throughout Chicago so if you ever need something sent to another location they can do that too. They are a big pusher with Lasik is the only thing, but that is something that is all the rage and something that I know is beneficial if you can get it done and if you can afford it which is always the kicker for me. But overall Rosin Eyecare has been great to me, they take care of their patients, and they all seem very knowledgeable as well. So works for me! read more

The staff at Rosin are so helpful. Its easy to get an appointment and they have you in and out of there in enough time to take an appointment during lunch. They have reasonable prices and a good selection of frames also. For anyone who works in the loop this is a fantastic and convenient option. read more

I have been going there for years now, and just received a rude phone call from an employee threatening to back charge me $25 from 3 months ago because I failed to bring in a coupon at the time. After 10 minutes on the phone, they said they would "write it off", but told me not to try and use the coupon again. First off, you're fired for threatening me and assuming I am committing fraud. Second, I am taking my 1k+ a year business elsewhere, because I have zero patience for unprofessional treatment. F- read more

Such a great experience! The staff was so friendly and extremely helpful! They ran right on schedule. The doctor was very knowledgeable, kind, and considerate. Such a positive experience! read more

My experience at Rosin was great. They fixed my glasses free of charge as a walk in customer and I will be returning for any other eyeglass needs I have. Thanks! read more

Im not sure why this place has such negative reviews. I've been going there for a few years, the staff has always been helpful and very friendly. Great location! There is never a long wait, doctor takes her time with you and is very pleasant. read more

Easy to schedule appt, friendly staff, fast though thorough exam, friendly help selecting glasses. Am a new patient, so far so good.

Knowledgeable staff, always very friendly. Great products. Convenient location - thank you!!!

I'd been going here for years because I work downtown and could sneak in appointments over lunch. Dr. O'Neill doesn't work there anymore, so I'm switching to a place closer to my house. read more

This was by far and away the WORST experience I have had at the eye doctor. Let's start with the doctor herself - she clearly rushed through my exam and didn't care about doing a thorough job. I was told to allow 45 minutes to an hour for the exam, it took 15 minutes tops. My last exam was exactly one year ago and I was told by that eye doctor, who spent nearly an hour with me, that I should stick to my current prescription (the same one I have had for 8 years) as increasing the strength wasn't necessary and would do nothing but make my eyes adjust to that strength making them worse. The doctor I saw at Rosin had me read two lines of letters with each eye and decides I should increase my prescription - lets just say I am hesitant and will be seeing a new eye doctor. Is this some sort of pitch to get me to purchase new glasses and contacts? Then let's talk about the 'sales' girls. She picked out all of the most expensive frames for me to try on - none of which I liked. I told her I will think about it, but really I am just going to go somewhere that cares about the way I look in the glasses, not how much money I am spending on them. When it came for me to pay for the exam again I was outraged. Apparently, I elected for a screening that cost $60 and my insurance did not cover it. So I had to pay my insurance co-pay and for some screening that I had no idea I received. This place is out to scam people. VERY DISAPPOINTING AND WILL NEVER RETURN! read more