I am extremely dissapointed with my service and I will never come back to this location. I ordered 4 pairs of glasses and a year's worth of contacts for my family and spent a decent sum of money. My youngest son's glasses were due back on May 31st and they never arrived without any follow-up unless I called and by July 8th when I called to get my money back they stated that they would issue me a refund and less than an hour later they called stating that they actually found the glasses and I could pick them up. How long were the glasses there misplaced? I ask would they do anything regarding the inconveniece and they offer me a free eyeglass kit. Seriously? Please do not spend money for this level of service. read more

I visited the store with my daughter, who has special needs and Lawanda was wonderful to work with. She was patient and extremely helpful! She helped us pick 2 pairs of glasses that are not only fashionable, but durable and effective. Thanks Lawanda, you rock!!! read more

I had an amazing experience at Visionworks (1101 S. Canal Street, Chicago, IL 60607)! My staff person was Danish Qadri. He went over and above to repair my old prescription eyeglasses. He assisted me promptly, repaired the glasses beyond my expectations and at NO CHARGE. I truly appreciate his efficient and kind service! I highly recommend this store location in the South Loop for your eyewear needs! read more

I've come in to this location a few times now and I just won't be coming back to purchase anything. BUT if you need to get your eyes checked, the optometrist that works there is really sweet and amazing! She really took the time to listen to my concerns and to answer my questions. Just beware of the staff when they charge you for your appointment! Otherwise, the staff here is slow to help and are not friendly. Even though I had vision insurance, they charged me for the full eye exam, and when I brought this up at a later time, they said they could not give me my money back b/c they can't "refund" me for an exam. Their solution was for me to figure it out on my own and have my insurance refund me instead! With this kind of customer service, I will not be back. read more

It's been awhile since I'd been to an eye doctor. It was time. I read a ton of reviews for offices and doctors and decided this would be a good fit for me. I easily scheduled my appointment with the Dr. who has many many good reviews. However....two days before my appointment, I thought I "lost" a contact lens in my eye. I was freaked out enough after trying to get the lens out that I called Visionworks to see if I could move my appointment to that day. I had hoped the Dr. I scheduled an appointment with would be available but unfortunately she was not. I crossed my fingers and hoped I wouldn't end up with the Dr. others have said has a "cold" demeanor. Guess what!!! I was seen by another Dr. that was FANTASTIC. Marielle Serenda OD. What makes Dr. Serenda so great? 1. She didn't lecture me about my bad contact lens wearing habits. We did talk about the ramifications I could face if I continued doing what I was doing (sleeping, EVERY night in my contacts ... FOR MONTHS). 2. She was SO VERY pleasant 3. She took her time and I never felt rushed AT ALL !!! 4. She answered ALL of the questions that I asked 5. Twice she asked if I had any additional questions 6. She was extremely thorough 7. Did I mention that she is extremely pleasant If Dr. Serenda relocates, I might just follow her to her new office/location. I also appreciated that I felt NO, ZERO, ZILTCH, NADA pressure from the staff to purchase glasses &/or contact lenses. Even when I came back for a contact lens check (1 week after my appointment), I wasn't pressured AT ALL. Oh, about the 'lost' contact....it must have popped out in the shower, silly me :) read more

I had a great experiences here make up by Lawanda&gwen and the eye doctor today!!! They are very friendly and knowledgeable and patient to their customers! ! read more

I've been a customer and patient of Visionworks Southgate for over 10 years. Always great service. During my last visit, Lowanda was exceptionally helpful and made it an awesome experience. Highly recommended. read more

I just had the best Eye Exam by Dr Popovic. I've always had eye exams that were rushed. Dr Popovic took the time and really listened to what I said. She was there, for me, very helpful and wanting to do the best for my vision needs. So very pleased! read more

I ordered contacts from vision works located by south cancel in January didn't get them until March. This was my first time waiting a month for a pair of contacts. The receptionist were tired of me calling every other week asking if they were in until my sixth time calling to find out they were in and never receiving a notification that they were delivered. Not ordering from them again read more

I was new to vision works when I visited this location. I was impressed and left extremely satisfied. Karina is wonderful and really helped me out. Dr. Popovic is great! I went in asking many question about different types of contacts because I had been having issues with the brand I was using. She recommended two types of lenses that and let me try them out. Like I mentioned before, I really love this location for the great staff! Also, they also validate your parking! read more

We were helped through our eyeglass selection process by Lawanda. She was extremely knowledgeable and patient, and we found her advice to be especially helpful. One of the better customer service experiences that we have ever had anywhere in Chicago. read more

Was turned away because I didn't have an appointment, yet they had no people. Older woman at the front desk was pretty rude, as soon as I asked if my son could be seen.. She was nodding no, then started checking her computer?! Have always came here for myself, but I'll be taking my business elsewhere. read more

So I read some of the negative reviews on here and let me tell you how glad I am that I ignored them. Came in on a lark, what an experience. Parking is convenient (rare in the city) and the staff was extremely welcoming and professional. Dr. Popovic, however, is on an entirely different level. Knocks my former optometrists out of the water. That woman is a saint. She really made an effort and took the time to make sure that I understood everything and gave me an honest breakdown of all of my options. Definite 5-Star experience, I can honestly say I won't be waiting another five years for my next eye exam, I love this place. read more

With Covid-19 and the state of civil unrest, you would think they would be accommodating but no. I called to try and get my prescription so that I may order glasses online and I was told they only fax. No average person has a fax machine laying around. I ask if they can be emailed, the receptionist said fax or come in and hung up on me. I called back to speak to the manager and it was the same thing. read more

I came here to get an eye exam and to purchase eyeglasses. While waiting to have the eye exam, and while browsing for eyeglasses all of the employees engaged in unprofessional conversation which included the ACTUAL GENERAL MANAGER using profanity and swearing in front of customers. I did not approach him about this even though I was furious. A woman actually said "You are speaking that way in front of customers?" I can't believe this type of unprofessional behavior is accepted by employees at Visionworks. I believe the name of the GM using the profanity was DANISH. read more

This is a really bad place and they do not care about customer. I made an appointment at 1 pm and got there like 5 min late. Then when I was inside the store, there was no agent available and I had to wait more than 5 min for someone to show up for my appointment. Then, told me to wait again at waiting area inside. Then, told me that the doctor is not available till 2:30 pm . What the heck is it? I skipped my work, made the appointment a few days ahead and then was told the doctor is waiting for some type of drug promotion meeting. Then show that time is not available on the website. Does the meeting is more important than the patient? Seriously, wasted my time. And when I called to make the appointment the agent was rude and told me to book online. And after I booked online and I was treated like this. Letting me wait and then told me like doctor is not expecting me for 1 pm appointment even I showed them my appointment schedule. Totally not taking responsibility for the customer. read more

I had the unfortunate experience of having a horrible eye infection. I was back and forth to a quick care facility in Bensenville for two weeks - ( 4 visits later) I fortunately was recommended to Angelina Popovic at Visionworks in the South Loop. She immediately gave me a correct diagnosis and explained the issue thoroughly. I would highly recommend her to anyone with any type of Vision issues or that is simply looking for glasses- contacts - 100! read more

Unfortunately their customer service is getting much worse. I have been a customer at this place for 2 years and i was happy about my experience here before. However I got really offended by their saleswomen 2 weeks ago. The saleswomen basically provided me with wrong information when I bought the glasses. When I returned to pick it up, I realized the lens was much thicker than expected. When I asked her about it, she was very rude and she told me "you're showing me attitude" and "I'm not an expert so I don't know how thick the lens could be, you wore glasses before so you should know". Excuse me? You're the sales here and I should teach you the knowledge about the products that you sell? I feel really disappointed by this experience and for sure I will never come back. read more

My family and I have been Vision Works customers for many years. Dr. Popovic has been much more than an optometrist to us. Her professionalism and care during examinations are top-notch. Not only does she complete thorough exams, she listens with a kind heart and knows her clients well. Year after year, I continue to look forward to my next visit! (: read more

Not exaggerating at all, literally got the best eye exam of my life from Dr Popovich. I went in not expecting too much because I was using the $10 eye exam special but her and the front office staff as well blew my expectations out of the water. Dr Popovich explained what she was doing in the eye exam so that I understood what she was doing and because of that my prescription she gave me was the best I have ever gotten. (I am 27 and have had glasses since age 5) On top of this she went out of her way to check my eyes for an infection even though I didn't ask for it, and prescribed me medication that would work for me AND be affordable since I have no eye insurance. She was so incredibly kind and helpful she literally redefined for me what an eye exam could be like. I work as a physical therapist so I know what good patient care and customer service is when I see it and Dr Popovich is one of the best I've ever seen. On top of all this both times I came in (for my Follow up exam after the first) the office staff were all extremely kind, positive, and helpful. I would recommend this place to anyone looking for an eye doctor or just eye exam. read more

HORRIBLE CUSTOMER SERVICE!!!!!!!!!! Went in to get my glasses looked at because I had a mark on the lens. The lady behind the counter had a terrible attitude and was relunctant to assist me. She acted as if I was bothering her by coming in and asking for assistance. She was not helpful. I WOULD NEVER EVER IN A MILLION YEARS suggest someone come here for assistance. The customer service is CRAP!!! Period. Need to hire better help because the people you have SUCK! read more

Terrible service. Initially went well, but when I went to get my new frames it was crooked and I knew it was the demo frames. The guy working didn't believe me and went to go pick up the demo frames on the shelf, but it obviously wasn't there. Took another week for my glasses, and lady on the phone was extremely rude. Eventually ended up returning the glasses because it didn't fit well. Called the company almost a month later because my insurance benefits still wasnt processed for my refund, found out they never submitted any paperwork. Avoid this place. read more

I recently came in to vision works in see Dr. Angelina Popovic as I was experiencing severe inflammation and poor vision in my right eye. I had to protect my eyes in any sort of light bc of the pain and the situation became serious when I had to miss work and I myself to find diagnosis and treatment to find some relief. I decided to take a chance on the vision works near my home. I wasn't sure what to expect in terms of getting any quality care for my eye as I had never met Dr. Angelina Popovic before. Dr. Popovic saw that I was in severe pain when I walked in the vision works that day, She immediately brought me back to examine my eye for a diagnosis. I was immediately put at ease by Dr. Popovic's empathetic and professional demeanor. It became immediately apparent to me that this doctor's major concern was helping me treat my eye as soon as possible. She also put numbing drops in my eyes right away to help ease my pain and I appreciated that so much. Upon examining my eye, Dr. Popovic diagnosed me with a corneal abrasion, yet her care did not stop there. She then told me to relax while she made a number of calls just to be absolutely sure she had a second opinion of the correct medicine to give me so that I would not have to come back in pain again. Which, I also appreciated very much. I was so impressed with the way Dr. Popovic took the time out of her busy schedule to make sure she gave me the best care she could and that is not something I see very much these days, I've worked in the medical field and I truly believe patient care should be at the utmost importance. As managed care has become the system medicine follows these days, I have found it to be rather uncommon for doctors to actually show any extra effort in doctors visits rather besides the "get you in and out as fast as possible" way. However, My experience with Dr. Popovic was a pleasant reminder to me that there are still doctors that actually do genuinely care for their patients. I did not have an eye doctor that I trusted up until this time. It's nice to have a sense of well-being knowing that now I have an eye doctor I trust that is near my home. Thank you Dr. Angelina Popovic for your outstanding patient care, I was still able to have my son's birthday party the next day. Can't thank you enough ! -Sincerely, Rebecca Firlit read more

Thank you Vision Works and Dr. Popovic. I have been coming to this office and doctor for years. Before I was married and had children and now my daughter and I both come to vision works as our family eye doctor. I have been treated with a genuine balance of professionalism, expertise with a family doctor vibe. It is so refreshing to live in a major city and not get lost in the shuffle and to still feel as if you are at home at your eye doctors. Eyes are very important and I didn't realize this more until I began marketing for a company called "I See Music," and they teach the visually impaired how to produce music. I work with a few visual impaired persons and I truly understand the care it takes to treat something so delicate as the eyes. My totally confidence is with this group at Vision works and I recommend them 100 percent. It always amazes me that Dr. Popovic literally remembers my prescription each year and even remembers my voice when I call in. She is never too business to answer any questions and that is truly truly truly appreciated. It is one blessings to have good service. It is a truly god send with good service and great energy. I look forward to my eye exams. Blessings blessings blessings. read more

Only giving a one star review because of an experience I had about 2 - 3 weeks ago with one extremely rude, and unprofessional associate working there by the name of Toya. i stood in a long line, without being greeted or welcomed for a long time. The lady standing in line in front of me finally was acknowledged by Toya. The lady said she was here to pick up her glasses, when Toya very rudely responded, "I'm sorry can't do it now you gonna have to come back later when I'm less busy." Are you serious?! You're going to tell someone who paid money for their product that they will have to come back at a time that is more convenient for you?? If anything you should be going out of your way to make things convenient for the customer. Thankfully in the midst of all of this, a blonde lady with a lab coat on who had just stepped out from the back (not sure if she was the doctor or maybe the lab person) intervened and said, "Actually Ma'm, I will dispense your glasses for you, have a seat right here I'll be glad to help." The look on the lady's face went from extremely angry to relieved. I stayed and watched how the associate, Anna, talked to the patient and made her feel welcomed and resolved and handled that situation with true professionalism and grace. Honestly that employee is probably the only reason that customer didn't call corporate or ask for a refund. After Anna was done she quickly assisted me, I was just in because my nosepad on my glasses had broken off. She not only repaired my eyeglasses, she cleaned them off and made them look brand new! She asked me when my last eye exam was and talked about what sales and promotions they were offering, I told her I would be back in soon to make an appointment and she shook my hand and said, "we look forward to seeing you soon, let me know if there is anything else i can assist you with." I will be back in to purchase new eyewear as long as that God awful Toya is gone and Anna can help me out again. read more

This place is convenient for me to go to because this is in the same building where I work. I only come here because of Dr. Popovic, she is great and Jessenia one of the attendants, she is awesome. Very helpful and nice but unfortunately she is not always there. So if you decide to go to this location look for her. I just went there to pick up my contact lens and Latanya R. another attendant is soooooo RUDE. She was insisting that I was given a start kit when no one gave me anything. She just assumed that I have it without even asking me if it's my first time to wear contact lens. She was VERY UNPLEASANT and DISRESPECTFUL to deal with. I know another person who dealt with her and ended up going to a different location because she was awful. I didn't realize that they get so many negative reviews regarding their attendants for so many years and yet it's not being addressed. If not for for Jessenia and Dr. P I will bring my business somewhere else. read more

Optometrists are wonderful. The staff that check you out are inexperienced and take too long.

Dr. Popovic got a contact out of my eye which had been there overnight. The contact was folded under my left so I couldn't see it. She was extremely helpful, professional and very knowledgeable. She got me right in after I told the store manager my story. He was extremely helpful as well!! Have been a patient if Visionworks for many years and will continue to go back given their superior service. Kudos to all of you!! read more

I recently had an eye exam here from Dr. Patel as my current contact lens prescription was about to expire. She got the prescription correct but insisted that I change my brand of lenses to a much more expense type of disposable brand. I've been using the current brand by Bausch and Lomb for ten years without incident. She would not give me the prescription so I got up and left, $100 lighter as my exam fee would not be refunded. She refused to write a prescription for Bausch and Lomb saying that was not a current brand but happened to have a large supply of the more expensive brand in stock. Go figure. (I've since been to other eye care providers who disagree and will not hassle me). Dr. Patel's customer service personality is very poor, almost as if she didn't like working with people. Very cold person, probably more suited to technical work in a lab, away from customers. I will never go back to Visionworks and I tell as many of my friends that I can that this place is to be avoided. There are better places to get an eye exam in the city, such as Dean Optical. read more

I had a terrible experience at this place. I passed this place on Saturday, on my way to pick up art supplies. I'm a bit overdue to update my prescription as I never seem to find the time. I had a bit of time, so I figured I would pop in and see if they accepted walk-ins. They did, and they had frames I liked, so I agreed to wait until the doctor was finished with the previous appointment. I went into the waiting area, which is really more of a hallway with some chairs. It was a bit dingy and uncomfortable, and there were some rambunctious teenagers sitting right next to me, so I was eager to walk back to the main area to turn in my preliminary forms. The retail clerk ordered me to sit back in the waiting room and that someone would collect my forms, so I did. I had a woman take me for the two preliminary exams. I made a bit of a joke, which she promptly ignored. She then informed me she would be giving me a glaucoma test. I didn't want the puffs in my eyes, and I told her that I thought I had opted out (there were a number of tests to opt out of). She told me, "You CAN'T opt out of it." I explained that, if that was the case, that I didn't want the test, since I didn't want any tests that would put anything into my eyes. So, she wrote a note on her sheet, and made me sign that I was opting out. Then, Dr. Patel saw me. I found her to not only be standoffish, but downright rude. First, she tested my peripheral vision. She took off my glasses and told me to look at her nose and not her fingers, as she ran her fingers in front of my eyes from side to side. I've worn glasses for over thirty years, and my vision is terrible, so unfortunately, her nose was quite blurry. No matter how hard I tried, I would accidentally focus on her fingers, since it was the most prominent object in front of me. Every time, she'd snap, "look at my nose and not my fingers." I attempted, in a humorous and light-hearted way, to explain that I was doing my best, but that her fingers were "a rapidly moving object in a sea of blurriness." She decided not to test my peripheral vision after that. She did a variety of tests with the machine, asking me to pick which lens was better. She went very quickly and so I had to keep asking her to show me the lenses again. She seemed very annoyed and impatient, but while she would agree to show them to me, at no point did she take the hint and slow down the pacing. Afterwards, she pointed out that I had declined the glaucoma test. When I explained I didn't want it that day, she gave me a long speech about it, saying, "you're in your forties now, you aren't in your twenties anymore" in a rather chastising tone more suitable to an older relative than a professional. (This was especially odd coming from someone who looked and behaved as if she had only been out of school for a few years herself.) However, at no point, did she provide me with any factual information whatsoever, but rather just preached a bit. When I went home, I was curious, so I looked up information online and found that 40 is the age after which you become at risk. I just turned 40 this year. Had she provided even that much information, she would have been considerably more persuasive. After reprimanding me for not taking the test, she made me sign in two additional places (besides the one place I had already signed with the previous woman). I then selected my glasses. The retail sales clerk looked at the glasses I had chosen and then said, "I see you've chosen these frames. I know you want to be fashionable, but your vision is really bad, may I suggest these instead?" and pulled out a pair of wire frames. I dislike wire frames and the frames I picked are actually quite similar to the frames I have now. My husband and I both tried to explain that to him. He kept trying to sell me on the wire frames until I had to very firmly explain that the frames I picked are the frames I wanted to buy. Today, I went to pick up my frames. Aesthetically, they looked just fine, but when I put them on, I instantly became aware that they were the wrong prescription. I compared them to my other frames several times to make sure it wasn't just an issue of adjusting to a new prescription. I then noticed a sign hanging from the store ceiling, so I read it with both glasses. I could actually read the sign better with my old prescription! So, I insisted that I get my money back, under their 30-day money-back guarantee. First, I was told that I had to wait for the manager to get back from lunch. The manager kept trying to persuade me to take another exam to correct the prescription. After about 30 minutes, they finally processed my refund and I left, never to return. read more

If you schedule an appointment for an eye exam try to meet with Dr Papavich (sp?). Dr Patel has no personality and comes off very stand-off-ish. She acts as though she has better things to do than give you an eye exam. It's too bad she actually has to interact with other humans. These are the only two doctors that can administer an eye exam. Overall, the rest staff is somewhat attentive. If you are looking a large variety of frames this may not be the store for you. They only carry a variation of roughly 20 styles. Too bad there are not many other choices for glasses in the south loop. read more

By far, the best Vision Works in the Chicago metro area. They have a huge selection, great staff, and Dr. Angelina Popovic is amazing -- super friendly, and thorough. They also have great hours, including evenings and weekends. read more

So my boyfriend and I went here twice in two weeks..... We both needed an eye exam and he need glasses. So here we go we went last Sunday. We were da first ones in there when they opened at noon. The bitchy manager said we do take walk ins but people who have appointments take priority so we were like ok. So around 1230 I was called in for my pre exam. Then shortly after the doctor did da exam. So time goes by its like 145 by this point. I go out to the front desk and ask when will my BF be seen. The manager said I thought I made it clear to you that whoever has appointments take priority. By this time it was 2pm so we were there two hours at this point. Then the manager checks and said my BF is next. So its almost 230 now and the doctor comes back out and calls somebody else and not my BF. So we got up and went back to the desk and said I just wanted to pay for the eye exams. The manager came back up and changed his who attitude and said she didn't take you oh im sorry let me give you a free eye exam and get you an appointment so we made it for today a week later. Now back to today on Sunday we get there early as usual 10 min to 12 then 12 comes by and its almost 1215 all da staff is waiting outside da store. Then the manager same guy as last weeks comes and says oh sorry. So we get and and my BF was first he sees da doctor. He got his prescription. We go out front and he looks at glasses. We waited another 30 min to get help. Almost two hours we were done and a week later my BF ordered his glasses. So my advice to his place and da manager doesn't matter if somebody as an appointment or not. CUSTOMER SERVICE is da key word here. read more

Very attentive to customer needs. Excellent customer service. Nice selection. Dr. Phil is always pleasant & Michaelangelo was very helpful.

Dr. P and Danish were awesome!! 3 kids, 3 pair of glasses, great service!!

I have a few experiences with this Vision Works. I have gone there a couple of times to fix the screws on my sunglasses. I was merely looking for a kit that included screws so I could fix them. Instead, they fixed them for me on the spot and cleaned my sunglasses. I didn't purchase them from the store nor were they prescription glasses. The representative did tell me that they are not liable if they broke my sunglasses. I was fine with that. They were doing more than I expected in the first place. I started getting headaches while I was at work. Someone mentioned they had a similar problem from eye strain and that I should get my eyes checked. I didn't get my glasses the same day as my appointment. Juliette answered a slew of questions for me when I went in for my eye exam as this was the first time I needed to purchase glasses and told me what my insurance offered for me. When I went to purchase my glasses, Adolph was a joy and wonderful! He made the experience fun, and with him, I probably didn't need to bring someone else to help me find glasses that work with my face! He and my boyfriend spent about 45 minutes with me to make sure I didn't look ridiculous. To top it off, his and Ray's customer service was fantastic! When Juliette and I spoke the first time, she said if you are in by 3pm, you can get them the same day if lenses are in stock. I went in on Tuesday 8/28 around 6pm just hoping I would be able to pick up the glasses on Wednesday. Ray agreed to stay a little later for me so he could get my glasses done by the end of the day. Now I have my glasses and, hopefully, my headaches while at the computer will stop. Just fantastic customer service. It has been quite a while since I had this sort of customer service. read more

Beware:: I was told by a store sales representative that my son's medical insurance is not a covered benefit, consequently, asking for $180 to fill the new prescription for his lenses, (not eyewear). Subsequently, I called the insurance and was told that my son is covered at 100%. Days later return to the same store on 2635 N. Elston. I was not met by a incompetent sales representative. Not to mention the fact that I had to wheel my son via his wheelchair while that associate disturbed, to get off from her chair, to open the door for us. It took for their DOCTOR to be kind and gracious enough to open the door for us. The sales associate ordered us out of HER store for which I refused. She was on the attack mode with her verbal comments, whereas; I stated one word that fitted her description. At the end the other associates were kind and attended to our satisfaction. read more

I had a very good experience here. I thought I would add my two cents since there aren't many recent reviews: 1. Dr P. was wonderful. I have never worn eyeglasses before, but after having some eye strain I decided to come in for an annual exam (I hadn't had one in years). I am 23 and know nothing about how glasses work. Dr. P sat me down, explained everything to me in simple terms, and tweaked the autorefractor prescription based on what I saw in the lenses she showed me. Afterwards, she put in trial lenses and gave me them to me to look around. (MIRACLE! How did I get through those big college lectures without 20/20 vision?) 2. Dr. P spent time talking with me about my recent move to Chicago, and wrote a bunch of cool places to go/eat on the back of her business card. She wasn't rushing me at all. She let me know her hours and and told me to call any time if I had questions. 3. Since this is my first pair of glasses, I was completely lost when it came to choosing frames/lenses. The staff there took tons of time helping me and being completely honest. She even went out of her way to get the price down as much as she could, and compared the store pricing with my insurance to make sure I was getting the cheapest deal. (Turns out, the store deal was $30 less than if I used my insurance!) 4. Parking was okay. There is a parking garage but you must pay. 5. I haven't picked them up yet, so I suppose this review is tentative, but my experience so far with the exam + picking out glasses + ordering them went very smooth. Would recommend again. read more

What a scam this place is. My wife orders new glasses. We are told that it will take 3 weeks. After four weeks no glasses, we call. They claim they can't find them. No excuses, no nothing and no plan on how to rectify the issue. We asked for a refund. Told refunds can only be handled by a supervisor. The supervisor was not available and would call us. Now we have to notify our insurance to have our benefits restored to before this fiasco. Not holding our breath on the supervisor call, so we notified the bank card holder of the payment and no product received. GFY read more

For a national chain, this isn't that bad of an experience - provided that you have some idea of what you need. I can't speak from a standpoint of a consumer who is just starting to need vision correction, as I've been wearing contacts and glasses for a very long time now. Location: 4 out of 5 Close for me. It's in the shopping complex with Whole Foods, Panera, Marshalls, and DSW. Public transportation is a breeze, and they do have validated parking in case you need it. Scheduling: 5 out of 5 Pretty easy to schedule. I was able to get an appointment when I wanted. I did NOT get a reminder call, but that was fine. Amenities: 3 out of 5 The main store is actually quite spacious and clean; there is a smaller waiting room in the back where you can sit and wait on the optometrists before your appointment. The waiting room isn't exactly large, or well-lit, or interesting, but it serves its purpose. The actual areas of treatment or pre-screening are well-maintained and clean. As others have said, the machines look a little outdated, but they work. The color-blindness assessment book is literally falling apart. Maybe they could look into getting a new one. They also have an in-house lab that can make the lenses. Neat! Retail Employee Customer Service: 4 out of 5 I had a young lady help me during my entire visit; I can't remember her name, but it may have been Juliette. She was very friendly and courteous. Perhaps not as fast or as efficient as I've ever experienced, but she was careful and didn't make any mistakes with entering my orders, taking care of insurance stuff, etc. She also does your prescreening with the glaucoma test, one set of automated machines, and the color-blindness assessment book. Dr. Popovic Customer Service: 5 out of 5 Dr. Popovic was everything I needed an optometrist to be. Contrary to what an earlier poster had said, she actually did use the flip lens machine for me, but that's because I needed spectacles as well as contact lenses. I mean, if you think about it - you can't get an accurate prescription for contact lenses using glass lenses that are placed farther away, right? RIGHT? Case in point, my contact lens prescription is actually about 1.5 points less myopic than my spectacle lens Rx. I appreciated the fact that Dr. Popovic allowed me to choose my prescription for spectacles within reason. One setting allowed me to see a little better, but another still looked good (not quite as sharp) but put less strain on my eyes. The rest of the eye exam was nondescript, but I thought she did a very nice and thorough job without being pushy or condescending. Dr. Popovic actually has a very dry, almost "nerdy" sense of humor in a nice way. While she was looking through the contact book, she said, "Hey, Target has their own brand...what if we made our own brand and called them the V Dub brand?" Ahhh...actually - most of the blue tinted 55 lenses are made by Cooper Vision; each retailer just orders their own variation in packaging. But they are all the same. Pricing: 3 out of 5 Insurance covered the exam and gave an allowance that allowed me to get a years worth of contacts (actually, more because even though the contacts are advertised as 2 week lenses, I can stretch mine out to about 2 months with proper cleaning and care). Since I am almost as blind as a bat, I need high index spectacle lenses, which get pricey. Luckily, insurance paid for half of that. Selection of Items: 4 out of 5 I mean...since they can order contacts of many varieties, contact lenses shouldn't be a problem. Spectacle frames, as others have said - are 'limited', in the same way that CarMax doesn't usually carry Ferraris. If you want boutique frames, you can always just take your Rx to a place that has them. For me, and because I wear my glasses only at night, the 69$ frames were just fine. Overall: 4 out of 5 No real complaints here. Understand that because of the location, you'll get self-aggrandizing people in the store once in awhile, as well as others who think and act as slowly as molasses. Since my appointment was early on a Friday, I didn't have any issues. As Laxal S. said, Dr. Popovic is probably the better optometrist to see. I didn't interact with Dr. Patel directly, but from the few moments I watched her coming in to the store, I did notice that seemingly (in her mind), she has "better things to do" and "better things to talk about" than say, patient care or checking on the schedule, or making sure that the store is up and running correctly. And that's fine if you want to talk during a break time or when there are no people in the waiting room, but as with any commodity or retail environment, a certain degree of discretion should be exercised when there are clients or customers around. read more