The doctors here are both really great, attentive, and there hasn't been any turnover in the several years I have been going there, The staff is not as stellar, however, which is frustrating. They often don't know know what is going on when you come for an appointment or call on the phone. It is too bad because the doctors are very competent and the prices are pretty good. Just be prepared to waste time explaining who you are and what you want to the staff each time you come for an appointment or call on the phone. read more

RACIST. I had an appt to get new frames since my old ones were bent. Got there the manager helped me & already looked annoyed. I sat in the back, he gave me the frames I asked him if they fit the lenses I had he said no, I told him I had gotten my frames in a diff visionworks but they are closed bc they are inside a mall. He said that those lenses did not fit the frames so I asked if he had different frames to see if they can fit my lenses bc I had those frames for less than a year. He did not want to hear me at all. I just wanted to find diff solutions for my glasses but he just wanted me to LEAVE. His actions speak louder than words, he left me at the table alone with the frames & expected me to leave. Keep in mind I not once gave him attitude & maintained my cool. I talked to my mom ab wat happened so I came back & talked to the other worker who was there & I explained what happened since he made me feel really bad I cried. My mom was calling the store and he hung up,& the worker was laughing but said sorry, it's not funny and tried helping. The manager COLE not ONCE apologized for how I felt & he seen how upset I was. What bothered me was how he was hanging up on my mom if she was having my back. Only one person could come to the store bc of the virus. This store is horrible! And never coming back to it! No one helps, and they are very rude. COLE is very disrespectful how is he a manager. read more

Great doctor, good service and location, and decent glasses. I recommend Visionworks to everyone. The main reason is the doctor is really nice and will work with you until you're problem is solved. I have chronic dry eyes and she treated it like the serious medical condition it is, and did not complain when I had to come back twice unlike another place I've been to (Sharp Vision in Chinatown Square). She really goes above and beyond to help you out, she tried different things like punctual plugs, different drops, and contact brands until we got the right combination to alleviate the problem. The service is pretty good here too. The location is as well with garaged parking free for 90 minutes. The glasses selection is very decent with very reasonable prices although they don't carry a lot of the upper luxury brands like Prada or Dior if you're looking for that. read more

Really disappointing. Went in search of prescription sunglasses and the guy working was less than interested in helping me. They also advertise a pair of glasses for $49.95 but all of their sunglasses were priced $149 and above. Not worth a visit at all. read more

So my boyfriend and I went here twice in two weeks..... We both needed an eye exam and I need glasses. So here we go we went last Sunday. We were da first ones in there when they opened at noon. The bitchy manager said we do take walk ins but people who have appointments take priority so we were like ok. So around 1230 my bf was called in for his pre exam. Then shortly after the doctor did his exam. So time goes by its like 145 by this point my bf goes out to the front desk and asked when will my BF be seen. The manager said I thought I made it clear to you that whoever has appointments take priority. By this time it was 2pm so we were there two hours at this point. Then the manager checks and said my I was next. So its almost 230 now and the doctor comes back out and calls somebody else and not me. So we got up and went back to the desk and my bf and I said we just want to pay for the eye exams. The manager came back up and changed his attitude and said she didn't take you oh im sorry let me give you a free eye exam and get you an appointment so we made it for today a week later. Now back to today on Sunday we get there early as usual 10 min to 12 then 12 comes by and its almost 1215 all da staff is waiting outside da store. Then the manager same guy as last weeks comes and says oh sorry. So we get in and I was first to see the doctor. I got my prescription. We go out front and I look at glasses. We waited another 30 min to get help. Almost two hours we were done and a week later I ordered my glasses. So my advice to his place and da manager doesn't matter if somebody as an appointment or not. CUSTOMER SERVICE is da key word here. read more

On a whim, stopped by Visionworks to have my eyeglasses tightened. The person who helped me, Danish, was eager to help me with my request and didn't charge me for this service. Great customer service! I will return to purchase eyeglasses in the future. Thank you! read more

The staff here is pleasant to work with. They do not try to rush you they let you take time to pick the frames you like and are comfortable with. They will also take the time to make sure that you are selecting the best frame based on your needs. Dr Popovich gives a very through exam she takes her time and does not try an rush you to finish the exam more quickly. She also explains things to use in a straight forward manner. Overall I had a very positive experience at this location. read more

Super nice! Extremely helpful. Really helped me find contacts when I ran out in the middle of my vacation. This doesn't get enough credit for their awesome customer service! Finally got the contacts I need. read more

Doc gave me the wrong prescriptions for contacts. Then when I picked up glasses they gave me wrong ones. Never offered an apology. Finally offered a re-exam but took another few weeks to obtain glasses. Horrible experience and committed malpractice. read more

Initially, I was very happy with services provided by Vision Works - the comprehensive eye examination, a wide the collection of frames, etc., but my experience after receiving my order completely changed my viewpoint. I liked the frames that I purchased, however, when I received my order I realized that the lenses of both the frames that I purchased were quite noticeably scratched. I had to point out the scratches to one of the employees and had to ask them to fix it again. A week later, I was called by them and was told that my glasses had been fixed. When I went back to store to pick them up, I realized the lenses still had the same problem. I then had to ask them to re-examine the frames. I have purchased several pairs of glasses (at much affordable costs) from other stores, but never have I ever received lenses of such poor quality. I was told that the person working in the lab sometimes is not able to notice the scratches that are created when they are polishing the surface of the lenses (I was not at all convinced by the answer I was given). So, here's my problem: First, the lenses were so expensive but the quality of the ones I received was extremely unsatisfactory. I am not even sure if my lenses have the antireflective coating, a feature that I paid for. Next, the customer should not have to suffer (made 3 visits to the store when everything could have been done in 1) because the person working at the lab (dealing with the lenses) is so incompetent. read more

This entire comment is about Dr. Angelina Popovic. She was very sweet. She made me feel comfortable during the exam. She asks questions to me that made me feel like she cares. And when I didnt know the answer, she found the answer herself. You can defiantly tell she's a mother with great young kids. Everyone can learn something from her. She has great interpersonal skills. As an Optometrist, your job is not only to do the optometry duties, but you need to be able to connect with your patients. Dr. Popovich is the model Optometrist. read more

Both myself & wife have been going to Dr. Popovic @ Visionworks for a couple years now. We feel like we're visiting a friend rather than going for an eye exam. She's very friendly, good energy & very informative. read more

Good selection of frames, mid range priced, Dr Pepper was nice and I felt thorough enough. However it was my experience with my sale service technician in the front to of the store that earned 4-stars. Toya was without a doubt a true professional who took pride in her job and made me feel like a valued customers. Her knowledge of the different frames and even lense additions was more comprehensive than I've previously experienced. Even my spouse commented on how professional Toya was being. Thanks Toya, I'll certainly be sending some business your direction. read more

That one star is for the doctor on sight. Dr.P! As wonderful as she is; the rest of the customer service is as poor as it gets. I was moved from downtown location(where service was even horrible! believe it or not!). The downtown location had gotten my entire prescription wrong. I was basically blind for 4 weeks. When I would tell the doctor I couldn't see; she told me I dint know how to wear lenses which were expensive as hell. I was moved to the Southgate location; where Dr. P atleast got my prescription right. Now I have returned my old contact lenses because it wasn't my fault. The told me I could order a new set and they would just manage the entire transaction on the store front because my insurance was used already. They told me they would refund the old transaction and I just have to call in for a new order after the refund. Now they are acting up and telling me to pay full price on the lenses saying that I already used my insurance. The people who work at this location are rude and incompetent. I will never go back here and I HIGHLY RECOMMEND EVERYBODY TO NOT USE THIER SERVICES. read more

I come to this location only for the convenience, as I work across the street. I normally visit the Lincolnwood store and have nothing but good things to say about that location. This one however, I have had nothing but issues with. Not applying my insurance benefits correctly and scoldings from the doctors have really turned me off to this center. My prescription seems to be way off and they explaned that away by saying, 'you're gonna have to sacrifice some distance to get the better reading ability.' I've never had Lincolnwood tell me that and they always make sure I have the right prescription. The desk staff here have always been friendly however, (with the exception of the manager when I had to make her understand that they'd made a mistake with my insurance.) read more

I just want to commend your office and your staff for doing an amazing job! I was personally recommended by Karina Torres and I had the best experience. I will definitely be coming back. Great place great energy! Loved it!!! Thank you! read more

We were looking for new frames and glasses. We visited different places and this particular shop was great and professional. Service was quick and efficient. Service Rep was great I believe her name is Karina did a great job! She was super helpful and informative. read more

I went to Visionworks for an eye exam and was so impressed that I had to review it. Two things that made it stand out to me: 1) the optometrist was a great teacher--as she analyzed my photos, she walked me through the process of what she was looking for, so I could see what she was seeing in the photos; she helped me to understand the elements that maintain moisture in eyes and the reason why my eyes got watery because they were dry; she even explained why it's totally normal that my 4 month old has grey circles on the whites of his eyes. I walked away better informed about eye health. 2) the gentleman supporting me around fittings, etc. was conscious of my costs--he let me opt into the tests I wanted and explained why I might/ might not need them and what the costs were (typically--outside of dilating my eyes--I don't get asked which procedures I want to go through); He helped me choose glasses and--rather than pressuring me to buy the pair I chose--he wrote down the information and encouraged me to look around for the best price since Visionworks is outside of network for VSP. I appreciated this and--after shopping around--will be returning to get my glasses there to take advantage of the 50% discount on a frames + lens package that they offer for anyone with BCBSIL medical insurance. I highly recommend-- I am usually pretty ambivalent about where I get my eyes examined/ glasses, but I will definitely be returning here. read more

Don't take for granted that their testing equipment gives you the correct prescription. Go to your own optometrist or opthalmologist for your prescription. They made 3 bad pairs of glasses, telling me that the prescription they prescribed was correct (they even used the machine to double check). I finally decided to go to my regular opthalmologist for my prescription and this prescription was perfect. I was so fed up with going there and not getting the correct lenses. I must admit, though, that the people there try hard, especially Jordan. He spent a lot of time with me and even told me initially that my old glasses which were perfect for my eyes (and identical to my new correct script from my opthalmologist) was not the same as the script they kept making for me, which the other techs said were identical. Total waste of many weeks of living with a horrible pair of glasses until l finally brought the script from my opthalmologist. Never again will I have them examine my eyes. read more

What a terrible experience I had at this location...incorrect prescription on my contact lenses and 3 months and countless phone calls to get the correct ones..finally. I even contacted the corporate office and spoke with an execuite assistant who said a VP would call me and make it right....NEVER HAPPENED! Avoid this location like plague read more

I was excited to find out that BCBS insurance covers eye exams and gives a credit for glasses/contacts. Dr Popovic was really nice and friendly - exam went well. I haven't bought my glasses yet but they have good sales going now (50% off frames/lenses!) and frames are reasonably priced (there's a lot of basic frames around $70 and basic lenses are $140). They were helpful when I needed glasses fixed a couple years ago. read more

My experiance started good. I actually LOVED the doctor, she was amazing! BUT, the customer service from her staff is a joke. Not to mention rude customer service, no call backs when promised, and long waits on hold. There are soooo many other/better options, I do not recommend. DO NOT GO HERE YOU WILL BE TREATED LIKE A NUMBER, not a human paying a lot of money for their services!! read more

I will never buy another pair of glasses from this location! This was my first time going to Visionworks and I wished I'd read the reviews online before I went in because my experience was eerily similar to another reviewer who paid for her glasses but never got them and essentially gave them her money for nothing. I purchased a pair of glasses but never received a call to let me know my glasses were in, when the 10 day mark passed I decided to call them to see if my glasses had come in and indeed they did. I picked them up and everything went smoothly until later that same evening when I noticed tiny chips of paint were missing in several places on my black frames. I went back in and showed them the problem areas. They said it sometimes happens and stated it was a manufacturer's defect and ordered me a new set of frames. I admittedly went back in a few months later to inquire about the frames they were supposed to order for me because again I never got any phone calls to let me know if/when the replacement frames arrived. That's when I was told by the general mgr. my glasses had come in but were sent back because I hadn't come in to pick them up (I received zero phone calls from them to let me know the status of the frames) and they no longer carried the frames (I would imagine because as they stated they were defective) I'd purchased so my only option was to purchase a brand new frame! I didn't have vision insurance when I purchased the defective frames but now that my company offers it, I will definitely not be using it with these crooks! However I would agree with many of the good reviews they've gotten about the eye doctor, she was very nice and made the eye exam portion as comfortable an experience as possible. read more

Had a wonderful experience here not only for myself, however my children and parents! Doctor Popovic is very professional, patient, is a great listener and efficient. I've also seen Dr. Serenda and feel the same way about her. I would recommend an exam with either of them. Next to the glasses. The staff was great helping up pick out frames and educating us about the lenses that were prescribed..Got them the same day! YAY! I would recommend this location to others! read more

I went to Vision works for a prescription and lenses. First I was told that they could not put lenses in the brand new frames I had. So I got the prescription filled and the lenses put in at Eye Want, a premium eye glass center. Imagine my surprise when the new lenses made me see double and almost blinded me, Ok I wasn't blinded but I got an excruciating headache after wearing them 1 day. Eye Want suggested I take them back to Visionworks and have her check the prescription in the glasses against the written prescription, so I made an appointment to do so. Today after sitting there waiting 30 minutes I was informed that I needed to pay an additional $19 because it had been over 90 days. When I showed them the huge discrepancy between their script and the script I had received from Walmart for contacts 10 days after I was seen by them, they did not care. ( It cost less to get a brand new exam at Walmart then it did to have Visioworks add on contact measurements) I can see fine with the contact script from Walmart. Fortunately Walmart rechecked the script and found that the Visionworks script is off by 24 on the optical axis, just enough to almost give me a seizure. I won't be using them again. I should have learned last year when I paid over $400 for my 13 year old daughters first pair of classes. read more

My husband and I have smaller faces and it is very hard to find frames that don't look humongous. This Visionworks on Canal St has the best selection of small frames I know of. We are repeat customers. We moved out of state and actually had to come back just to get new glasses (both of us at once). But it's not just the selection. I must praise the helpful staff at this location. We were both very pleased with the woman who assisted us. She was quick, kind, sharp, and very clear about what was what. We really did get new glasses in about an hour! No it was not "cheap" but these are glasses that will last a good long while. I should mention I had bought a pair through 39dollarglasses.com online for my husband, but they broke at the hinge within three months. Did not feel like trying that again. In the end it was a waste of time. We will always go back to Visionworks. Thank you to the helpful staff member! read more

I have purchased at least 6 pairs of glasses from the Randolph store for both me and my niece, but after my experience at this location I can say with all certainty that I will never go to Visionworks again. They were advertising a promotion which I attempted to inquire about, but before the guy answered any questions, he was giving a price of over $400 for lenses alone. He later backtracked but at that point trust was gone. He then gave a price of over $170 before she even had the exam or choose frames. He wasn't sure if they could get lenses within the 2 weeks before she went off to school. My niece came out of the exam room clearly upset and said she had something important to tell before I paid for the exam. She's had exams before but felt this was a sham. Long story short, they will never get another dime. Went to America's Best got good service and everything was as advertised. read more