Why does this place only have 3 stars?!?!!! Well it's time to boost their ratings up people! I haven't written much yelp reviews but every time I have an amazing or super poor experience somewhere, it bugs me until I write something about it. In this case, AMAZING EXPERIENCE! I came here for the first time just a few months ago right before the holidays. Jordan greeted us and took great care of us. Now I have to say I've been wearing glasses and contacts for about or just over 20 years now, so I know a good visit from a bad one in this field. Jordan was extremely professional and very welcoming. His knowledge is outstanding. I was seen almost immediately after I arrived. The dr I saw was really great as well. I really enjoyed the extremely thorough eye exam she gave me. Nothing felt rushed. And she explained and talked to me about some things that were never brought up to me before! You don't know how much I appreciated her share of knowledge with me and honesty in everything I brought up and asked her about. While I was in getting my eye exam, Jordan was out there picking some frames for me! It was so sweet to come out to find a nice selection of frames, he recognized my style immediately and what works for me. I have to say he picked so many great frames I loved, it made the selection hard as I couldn't pick just one! But he also made the narrowing down so easy. And I ended up choosing one of the frames he picked for me! Jordan got it right on the money! I really appreciated this attention to detail to his client. I'm used to having someone walk with me as I'm looking around and maybe picking one or two frames for me or just helping narrow down what I grabbed. So It was a nice surprise that he went on his own to look around for me while I was getting my exam done. This man has such a great eye to attention and detail. He shared all his knowledge on the lenses they offer as well and we chose the best ones for my prescription and glasses. I have to say, with my terrible prescription lol, these are some of the best and thinnest lenses I've had! Overall I was beyond satisfied with my visit at this visionworks. Dr Trinh was great, thank you doctor! And Jordan, amazing customer service! Thank you so much for all of your help, we appreciate it all! I always look forward to having my eye visits yearly and I can't wait to come back here to them. Thank you! I now own one of my favorite glasses to date ;) read more

Horrible Horrible service...Our appointment was at noon it was 1:30 and still nothing . We went to ask if it was still going to take long. To our surprise the eye doctor took the next patients and skipped us....So I figure one more hour...not to mention the receptionist were not that helpful and rude...not one person apologize. We just ended up walking out..I'm going to give my money to people that treat me nice and care. read more

The buy one get one is not a deal because you end up paying for both glasses. They tried charging me 249 dollars for my polycarbonate lenses+ price of glasses plus price of eye exam. I walked away after getting eye exam. Their marketing is a joke. Americas Best is free eye exam and they have a better promo with lenses. If you want to save go elsewhere. Key to shopping for glasses is to ask what they charge for lenses. read more

Excellent service and expertise at this location. From the moment I walked in, I was greeted by friendly staff that took care of me right away and helped me check my insurance coverage. The Dr. was wonderful - very thorough and efficient. Them the staff helped me pick out frames and also explained in detail what my insurance coverage is. They were patient and took their time assisting me. And when I went back today to pick my glasses n contacts I received the sane service. And I'm picky about customer service. read more

Had stopped in before and asked a few questions. Wasn't wowed by the friendliness of the staff, but CPS has this great program with Visionworks for kids this year. I received my voucher and made my appt for my son. I have to say, everything went great. The front staff is not overly friendly but the doctor made up for it. She was wonderful with my son and made him comfortable. He loves his glasses. What more could I want! read more

Awful service and would not recommend. Mid December 2012 we dropped off my dads broken eyeglasses for repair, near end of January we couldn't wait any longer so we came in to ask. They made me wait more than 30 minutes just to tell me that the frame they ordered is small for the lens and that they will have to order again. Part of the wait was because they were having problems trying to find the glasses they just put aside in the backroom. Come February I called and was on hold for more than 10 minutes and the silly thing is that they never asked for whom the pickup was for, called again to wait probably another 5 minutes. Answer was "Glasses will be done in around 7 minutes". We gave them about 20-25 minutes, and when we arrived they were just about to put the lens in and that took about 10 minutes. I think the best thing you can have done is an eye exam at any of these optical centers because deals they offer is just to lure you in, but when everything is summed up it will be about triple the amount. Just order glasses online, they're cheaper and they definitely came faster than what we experienced at this place. read more

Great emphasis on excellent customer service here, from optometrists to the desk assistants. Getting the right eyeglasses - from lenses to frames - isn't foolproof, and the people in this office will do whatever's necessary to ensure you're fully satisfied with your purchase. Plus, there's a good selection of frames at reasonable prices. It's a reliable and well-managed business. read more

In all fairness, I didn't actually get an eye exam or buy contacts or glasses here. I did, however, break my glasses that I got somewhere else. (screw fell out) Since they are just down the street, I called and asked what the charge was if I just needed to get a screw replaced, and even though I told them that I wasn't a patient of theirs, they said stop on by, there is no charge! Both of the women at the desk were sweethearts, and very helpful. All in all, it took about 6 minutes. Also, as a side note, I cannot function without my glasses or contacts, and I was out of contacts when I called them. They got me out of a jam, and I'll definitely be going back next time they run a special for my next exam! read more

Yeah the service here is almost shockingly terrible. I typically don't take to Yelp for these things, but feel like I need to tell other people about my experience since I see that other people have had poor service here as well. So I went in for an eye exam that went well enough, which is the only reason I gave it two stars. I got done with the exam and went to order two sets of frames I had picked out earlier during the appointment. I found the frames on the wall took a seat waiting for one of the sales reps.... and waited. After a half hour I had another appointment to get to. So I asked if I could get a copy of my prescription, pay for the exam, and I would come back another day to order the glasses. The one person who was somewhat helpful apparently was new or an assistant that couldn't place the order for glasses. She wrote in my file the frames I had picked out and tried to cash me out. This took another 15 minutes as she claimed the computer system kept kicking her out. Then it seemed like she printed half of my receipt when she started having problems with the printer. She walked away for help when one of the sales reps came up and cashed out another costumer. When the assistant came back and asked were my receipt was they realized the sales rep had taken the half of mine that got printed out and had this other costumer sign it! Rolling my eyes I paid and left thinking that well everyone is entitled to bad day once in awhile. I was wrong!!! I returned 4 days later to try and place the order again. I spoke with a sales rep who pulled up my file and said that the frames I selected had not been saved in my file. I said that's fine and I could find them again on the wall. I went to go find them and the sales rep went into the back. There was another sales rep helping another person and ignoring me. I stood around for about 5 minutes with the frames in my hand when the sales rep that was helping me returned from the back with her jacket on. She asked if the other sales rep needed anything and then walked out the door!!! This other sales rep then disappeared in back with the costumer he was helping. I stood around for about another 15 minutes with nobody else showing up to help at all. So I left and I won't be back. I really can't remember the last time I ran into such terrible service. read more

The staff was very pleasant, professional and knowledgeable. I received my eye exam, glasses, and contacts all in one day!! They were able to take me as a walk-in pretty quickly and helped me pick out a pair of glasses that suited me, and they have a huge selection too. read more

Been going here for years, good customer service and even helped me out by giving me a trial pair of contact lenses when I ran out.

Great place!!! Love how the staff works together especially how they handle rude customers!!! Some of the customers go in there thinking that they're entitled or want to do walk ins and or take other people's spot just because they dont want to wait or didnt bother make an appointment like the rest of us. I loke how they handdle situations like that and they're reasonable in their answers! read more

Great service! I had not purchased new glasses in 10 years and needed some updating. I wasn't pressured into any particular frame, I felt the choice was mine. I also wasn't rushed to make a purchase. read more

I know they are a chain, but, they are in my neighborhood and needing glasses, decided to go in and check them out. They had a great promotion going so decided to take advantage. The selection was great, the eye exam thorough. They answered all my questions without feeling rushed. Had them now for a week and just loved them. I got the mid range lenses and they are great. They give you a copy of your prescription without having to beg. Vision is crisp and clear, the frames fit well and don't fall off my head, lol. Great product, service, price and location. (They have their own parking lot so no city meter fees). Hope they stick around. I'm sold. Oh, they took me right away, no appt. necessary. read more

I had really high hopes for this place because I actually found frames that I liked and that looked good on my face! However, that was about where the rejoicing ended. Within a few months, the anti-glare coating on my $500 pair of glasses started peeling off. Oddly, it only happened on one lens, which seemed to me (and to the employees at the store) to be a sign of a defect. But they don't cover defects unless you purchase an additional warranty, which no one even mentioned when I was in multiple times to get my glasses. So I'm stuck with admittedly defective lenses whose coating is peeling, and I'm out $500. Great! read more

Great customer service. Optometrist was professional and very kind. Violet was helpful in advice across the board during the process of picking out contact lenses and glasses. read more

Great service! I got my glasses in less than half an hour. They are really friendly and attentive.

I came here in a hurry because my son lost his glasses at summer camp and they actually had the glasses done in under an hour!!!! I thank you and my boy thanks you too! read more

Very friendly and welcoming environment. The sales associate who helped us, Violetta, was very knowledgeable and it was very evident that she wanted to help us get the best deal possible. She made our experience pleasant as she was able to make our daughter excited for her visit even though she's usually very anxious about her visits. She explained everything from what forms needed to be signed to exam procedures in a timely manner and managed to help us get a great deal right on time for 'back to school' shopping. read more

I recently went to Visionworks and the customer service was amazing!! Jordan greated us right away and made us feel very comfortable. The Dr saw us at our scheduled time and was very nice and thorough. The facility was extremely clean and had a great and large selection of frames. Jordan and his staff were very friendly and great! His customer service skills are exceptional!!! I am recommending all my friends and family to this Visionworks. Great service, great staff, great selection...all the things a store should have. Great job!!!! read more

After coming in for a 9:30am appointment, I waited for 45 minutes without being seen by the optometrist. I asked the front desk for my insurance card back and they couldn't find it. I just ended up walking out in fear for the well-being of my vision. I don't think you could pay me to return here. read more

I had been getting my glasses from a small boutique in uppity East Lakeview for the last 5 years and was never really impressed with their service but I just blamed it on my insurance company. I didn't know how great the experience of going to get new glasses could be until I set foot in this Visionworks. The company is relatively new to the chicago area, they've been here since 2005 but Lenscrafters and Pearle Vision Look Out! Not only are their prices better but their service is outstanding! From the moment I walked in I was adressed courteously and professionally. The staff was very knowledgeable. If you need an eye exam see Dr. Amy Patel...she's extremely thorough and takes her work very seriously. She saw a potential problem with my optic nerve and immediately recommended an opthalmologist nearby that I could make an appointment with. I waited only one day for my glasses and sunglasses....they have their own lab. I highly recommend their HD lenses. I've never seen things this clearly before. I paid just over $300 for polarized sunglass lenses and frame and their best regular eyeglass lenses with anti-glare coating and frame. I can't say enough about the experience...if you don't mind mostly no name frames made in china and only a few brand name frames then look no further. I highly recommend making an appointment because the place is always packed. read more

When I came in to repair my son's broken glasses Violet was the best help. She went above and beyond to fix the glasses without any issues even though I bought them at a different location. Shes an amazing asset to the company and I will be coming back again. read more

Horrid, horrid service. Absolutely disgusting. The eye doctor wanted my records faxed to my primary care physician the next day. Sounds easy, right? Three weeks later we are still waiting. Apparently when a job requires something really difficult ("Ewww, faxing!"), they just don't do it. Heaven knows, there are no customers waiting in line. Oh, and get this: every time I have called back, I get the line, "Well, we can't help it if the people getting the fax throw it out." I'm not kidding. Not making this up. Wish I were. read more

In Jan. 2018, I went to get my eyes checked due to having problems with my current eyeglasses. I knew I was in need of bifocals, but after a bad experience somewhere else, I refused to try wearing bifocals again. But when I went to visionworks, I was encouraged by the doctor to give it a try, if I didn't like it I can always go back to single vision. After taking doctors advice, I was completely satisfied. I was so satisfied that I returned to get 2 more pairs, different styles. Customer service was great and the prices were reasonable. Thanks to visionesworks on 4100 N. Cicero Ave., Store Manager Jordan and his staff. Great service. Definitely recommend. read more

Very helpful and kind staff. Violet is good with adjustments. My wife is pleases with the adjusting to her frames. No complaints

The customer service is terrible and I would NOT recommend this store to anyone. I needed my prescription and they told me that my doctor was out of town on her honeymoon and that I had to wait for her to return in 10 day ... so that she could release my script. I was furious. TERRIBLE SERVICE!!!!!!!! read more

The doctor was really thorough. I never had such a good exam. I didn't buy glasses because of the price. I liked a pair but couldnt afford at this time. The young lady who helped me was very pleasant and competent. I wish I could have been able to get the glasses. read more

i had already called 1 time prior to today and today as well both times i was on hold for longer then 10 min. but today i called and was on hold and then hung up on . i did call back and Jasmine whom had placed me on hold originally apologized and stated she was with a customer. i fully understand but i should not be on hold for that long (over ten minutes )especially with out notice that it would be a while. she had initially said she was checking the schedule then return and stated was with a customer . i can only imagine the customer service inside. read more

I've been coming here for the past couple of years without any problems, the customer service is amazing. The doctor is really nice and thanks Will. They really make sure you like your glasses or contacts and they ran through different pay plans to help me get the best price. read more

The optometrist is patient & thorough, & spent more time with her examination & followup than any other has done in very many years.

Wow. If I had read these reviews beforehand, I wouldn't have gone. My experience was completely different from previous reviewers. A Visionworks employee was outside when I arrived and held the door open for me. I was greeted by Sarah, who helped me pick out a bunch of frames to try on. Jasmine helped figure out my insurance and narrow down the selection. The entire time I was treated with kindness and patience. But not only was I treated with respect: every single person who walked through the door was treated noticeably the same way. The selection of glasses is wide and relatively inexpensive; the frames I tried were between $69-$199. Nothing high-end, but still nice. I'll amend this review if the glasses don't hold up or if customer service is any different when I go to pick them up, but I had a five star experience. Management, if you are reading this, know your employees (Sarah, Jasmine and Jordan) are exemplary. read more