What can I say about Dr Kohn, he is simply THE BEST!!. What Doctor goes out of his way on a…read moreweekend no less than to see how you are doing post cataract surgery. Dr Kohn continually gives the best no BS explanation on your eyesight. He is so personable, and friendly. He goes over the health of your eye in great detail and lets you know how things are. I cannot say enough about him, he is the best.

Really cute place. The only disappointment is finding out as I was checking in that they don't…read moretake my insurance. I had filled in my insurance info before my appointment so it would have been nice to know in advance, I would have picked another optometrist that worked with my insurance. Be sure to check in advance.

I can't recommend Pat and Tammy here. They are kind, experienced, and caring. You'll receive…read moreexcellent service from people that really know what they're doing. A very good local gem of an eye clinic that I highly recommend you check out.

Individualized, excellent care from an independent provider rather than a chain. I have a…read morechallenging refraction, and the lenses I got from New Vision are the best I've had in years. I'm thrilled to be able to see well again, and I felt listened to and cared for throughout the process. Highly recommend.

My last exam and order was at a national chain, so I figured I'd support local businesses and…read moresplurge to get a pair I really liked. Got an exam and ordered a pair 02/21. Was told it would be a few days and they may arrive by the end of the week. Didn't hear back the next week, didn't hear back the following week. After calling, I was told my order would be ready 03/07. Picked up my glasses and as soon as I got them home and cleaned, I realized there was a pinpoint dot in the coating on one lens. Came back to drop them off to be repaired on 03/09. Was told they'd be repaired in a few days. Called 03/16 and was told they'd call me back. Called 03/17 after not hearing from them and was told that "maybe they'd be ready by the end of the week". I did everything right. I went to a local business, I spent almost $500, I called every step of the way to remind them. I got FAR better service at a chain and it was free. Last time I ordered glasses I spent nothing out of pocket and they arrived in a week and a half. It's been almost a month, I paid $500, and I still don't have my glasses. And no one who works here returns phonecalls. Don't patronize this shop. The service is worse than a chain and in the four times I've had to visit the store, no one has been in it. Small wonder.

This is the worst practice I've been to and I've had glasses or contacts for 25 years and many…read moreoptometrists. The first thing the optometrist says to me, even before asking my name, looking at my file, or doing an exam is if I want to try daily contacts. This is not based on anything medical. He says they're much better and they only cost 30% more than monthly which I currently use. Well he can't do simple math because I found out later that they are actually 300% more- even with rebates and insurance. The lenses on the equipment are dirty and cloudy which makes the eye exam harder to do. They ask me if I want to try daily's. I said sure why not I'll try them. And they will not give me a prescription until I try them. Well it's nice but not enough for me to pay over $800 a year for contacts. I request a written prescription so I can buy my regular contacts online where it is half the price. They send over a prescription for a specific brand of daily contacts. I say no I want monthly. They say they can't give me a prescription for monthlies unless I try them. What?! They never told me this when giving me the sample. I didn't know I was committing to getting daily contacts when they handed me 5 days worth of lenses. They insist and say other optometrists don't care as much about their customers which is BULLSHIT. So I have to go in AGAIN and get the sample. After a few weeks, I request a prescription for monthlies. They send me the daily prescription again!! So I ask them again- please send me a monthly prescription. They do send one but it is again BRAND SPECIFIC to B&L. I didn't realize that until I tried to order myself new contacts online and it was denied. Because I tried to buy a different brand of monthly contacts that I prefer and know very well after using contacts for over 20 years. So how many calls and visits does it take to get the single prescription I need? With all of my previous optometrists- it was one simple email after my eye exam. None of them have tried to sell me super expensive, brand specific daily contacts. BEWARE OF THIS UNETHICAL AND INCOMPETENT PRACTICE.

They really take care of you!…read more Most friendly and professional eye professionals I have dealt with - they really make you feel like a long time friend even if it is your first visit.

I live in Skokie and used to go down the street but the owner changed and I had a horrible…read moreexperience with progressive lenses and they never got them right and the eye doctor was rude to me about it. So when this place was recommended to me, I was skeptical. Fancy pants Kenilworth? Would they be short with me too? Would I actually be able to see things with my glasses on?!?! This place and everyone there is a gem! They took me early, were thorough, helpful and experts. And guess what? They got the glasses right on the first try!!! It is a miracle!!!

If I could give 0 stars, I would. I have been going to Custom Eyes in Roscoe Village since 2009…read moreand downtown since 2010 and have had absolutely phenomenal experiences at both locations. The staff were lovely, the service wonderful, and the glasses beautiful. When I moved to Wilmette, I found this was the closest location to my new home, and I will never go back after what I experienced. My husband went first, and told me the staff were obnoxious and aggressive about selling glasses, which was the opposite of our experiences over the last 15+years at the other locations. I went to see for myself, and completely agree. The woman was rude, pushy, and judgmental. When I told her I wanted a second pair and therefore did not want to spend a lot, she got very nasty and rude, and bristled at my decision. When I came to pick up my glasses, she completely ignored me, turning her attention to shoppers and those waiting to see the doctor who obviously did not need to be helped. Her behavior was classless and rude, and she cheapened the experience when clearly this establishment has beautiful items and is part of a lovely larger chain. Evanston, you can learn a lot from the Southport, Roscoe, and LaSalle locations - they have it together! Your nastiness and judgement have no place in such a sweet neighborhood. Please treat customers kindly and respectfully and reserve your judgement for your own purchases.

Oh how I love CustomEyes. When my off-the-shelf readers went to 3.5 and my long distance was no…read morelonger perfect, it was time for progressives. I stopped in at lots of shops and after a visit to CustomEyes I never looked back. The eye business there is personal -- it's about expertise, customer service, and looking good. I cannot believe how many compliments I continue to get on the glasses I've bought at CustomEyes. Manager Laura is wonderful and her staff is a warm and caring bunch. Patient, too! After my first time, everyone in the shop knew my preferences. They are each expert at finding the glasses not that simply look good but that look great. I never stop in without an offer to clean my glasses or check the fit. It's a pleasure to do business there.

updated review My entire family still sees Dr. Frohm and…read morewouldn't trust our eye care anywhere else. Shala has also been so helpful when we've had emergencies with frames and getting us in for regular appointments. We are so lucky to have found them!

Both Dr. Frohm and Shala were great. Second time visitor. No problem booking an appointment online…read more Nice offices, convenient to me. Dr. Frohm gave me a thorough exam using sophisticated (I think) equipment, and clearly explained what the exam said, and what my options were. Then, Shala took me through all the frames. I trust them, and would recommend them to my friends.

Super helpful and nice in replacing a frame! It was kind of…read morebusy when we came in but service moved quickly! Highly recommend to anyone!

All I can say is this WP is the worst experience I've had. I've finally decided after the third…read moreconsecutive year at this location, I'm done. I won't provide the, Optometrist's name. However, she isn't friendly nor does her demeanor scream "I'm eager to help you today". I refuse to use my ethnicity but, yeah uhh something isn't genuine. Moreover, my eyeglasses and contacts are useless. I've since paid out of pocket to LensCrafters in which the service was welcoming, professional and I can finally see!

My Eye Dr has served my wife and daughter for several years, but I have used a different eye…read moredoctor. Because its store was convenient, however, I stopped by to have some frames repaired. The frames had been broken in several places and took some time to repair, but they were back to new condition. When I sought to pay for the , I was told there was no charge. What a wonderful shock! It is a real thrill to have such a customer-friendly business in the neighborhood. P.S. my wife and daughter have always spoken well of My Eye Dr, and now I know why. Five Stars!!!!

I love this store. It's not cheap, but the quality of service is excellent. I also go there to…read moreget eye exams-- the doctors are also excellent and teach me about eye care. The store stands by its warranties. Recently, I bent the frame of a pair of my glasses. They fixed them immediately-- is less than one day! They did it in the store, so I didn't even have to use the warranty and could use it later if something happens to the glasses. Everyone there is also really skilled at helping pick out frames that look good on different face shapes. I also enjoy that the store is dog friendly.

I called to make an emergency eye appointment. They don't take those. I had never been there before…read moreso they took all my info and made me the next available appointment. I gave them my vision insurance info and they said they accepted it. I got a call a few days later by a women at the front desk asking for my insurance. She told me the call center said that (why is a call center telling ppl if they approve of ins or not???) she said she would look into it and get back to me. I never heard from her. I called the AM of my appointment which I got a text confirming the appt but the office had never heard of me and didn't have my appointment. The women at the front desk were beyond rude! I would never even make another appointment there again.

I had a terrible experience with Dr. Dalporto. Not only was she unprofessional, but she provided…read moreme with the wrong contact lens prescription for 2 years. I had difficulty seeing anything up close with the contacts I wore that were based on her prescription. Reading books, checking my watch, or reading on my phone was impossible due to the blurriness. It bothered me for 2 years, and I was very frustrated with the issue. I asked her to adjust the prescription several times. She made slight adjustments, which were not helpful. She finally told me she could do no more, or I would have trouble seeing things far away. She also told me that it was normal to have blurry vision while wearing contacts when looking at things close up because contacts are different than glasses. This was incorrect information! I wasn't sure what the problem was, but I figured it was my eyes. Eventually, due to the discomfort, I gave up wearing contacts unless it was absolutely necessary. The issue was finally resolved when I took a trip to Taiwan and consulted an optometrist there who told me that the prescription Dr. Dalporto gave me was entirely wrong and too strong. They said that she should not have simply given me a prescription based on whatever the vision test machine determined. Every prescription needs to be adjusted based on each individual's lifestyle and habits so that anything--both close up and at a distance--can be seen clearly and comfortably. I received a new prescription, and when I tried the new contacts, I immediately noticed a huge difference. They were so comfortable, and I had no trouble seeing or reading things on a computer, on my phone, or close up. The problem I had with blurriness that had been bothering me for years was finally resolved! Now I can wear contacts again--every day, all day. I went back to Dr. Dalporto and asked her to adjust the prescription on file based on the new prescription. She simply copied the numbers directly from the Taiwanese prescription and checked my vision. It was 20/20, of course. Had she actively tried her best to help me achieve the most comfortable and accurate prescription years ago, I would not have suffered so much with blurry vision when trying to see things close up! When I complained, the office manager was cold and impatient and didn't apologize for all the trouble I had been through. Instead, she asked me, "Is there anything else?" At this point, I was so fed up with this mess and so shocked at the customer service I received that I decided to change optometrists completely for my own vision care. One of the fundamental jobs of an optometrist is to give correct, comfortable contact lens prescriptions to patients. If they fail to provide an accurate prescription, it raises serious doubts about their professional competence. This experience proved to me that Dr. Dalporto doesn't care about her patients' vision, nor does she try her best to solve the vision issues they have. Instead, she is very passive, only does what she is asked to do (but poorly), and performs vision tests that a robot could do. In a word, she is incompetent. Don't go to Dr. Dalporto. She is totally unprofessional and won't give you a correct prescription!