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    Craig Scott Opticians

    4.4 (17 reviews)
    Closed 9:30 am - 5:00 pm

    Services - Craig Scott Opticians

    Eyewear fitting

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    2 years ago

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    2 years ago

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    7 years ago

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    9 years ago

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    12 years ago

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    10 years ago

    The lawnmower mangled a pair of glasses, but this shop had the glasses looking as good as new. Very impressed.

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    14 years ago

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    16 years ago

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    Review Highlights - Craig Scott Opticians

    Mona (one of the opticians) even offered to shop online and in catalogs to order styles for me to try on before I buy.

    Mentioned in 2 reviews

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    MyEyeDr

    MyEyeDr

    (62 reviews)

    $$$

    I love this store. It's not cheap, but the quality of service is excellent. I also go there to…read moreget eye exams-- the doctors are also excellent and teach me about eye care. The store stands by its warranties. Recently, I bent the frame of a pair of my glasses. They fixed them immediately-- is less than one day! They did it in the store, so I didn't even have to use the warranty and could use it later if something happens to the glasses. Everyone there is also really skilled at helping pick out frames that look good on different face shapes. I also enjoy that the store is dog friendly.

    Your website says you accept all insurance. Just to be on the safe side, I called and asked if they…read moreaccepted my insurance and they confirmed that they did. "Yes! We accept all insurance!" For my convenience since I had another appointment in Evanston that day, I visited the office to pick out new frames. I was greeted and was told that someone would be with me. There were several stations where some customers were being helped and some employees had no customers. I walked around the lobby to start looking at frames. Sat down for a few minutes and got back up and continued to shop the frames in the store until finally one employee that was sitting there with no customers asked if I needed help. REALLY?! I explained why I was there and she asked if I had insurance and I told her yes. She asked what kind. I told her. Then proceeds to tell me that they DO NOT accept my insurance there. I told explained that I was told by one of her colleagues that they did. She told me maybe I should go downtown. So...poor customer service, bad employee training, uninformed employees. All just bad and a total waste of my time. DO BETTER!

    CustomEyes Evanston

    CustomEyes Evanston

    (18 reviews)

    $$$

    This place is fun! Many great choices of eye frames to choose from. Very clean environment too…read more Customer service from Jonathan was ten star's! He understands the dying art of real Customer Service! This company is very lucky to have someone like him in their company. Please go here for exceptional eye care, and ask for Jonathan to help you, you won't be disappointed.

    If I could give 0 stars, I would. I have been going to Custom Eyes in Roscoe Village since 2009…read moreand downtown since 2010 and have had absolutely phenomenal experiences at both locations. The staff were lovely, the service wonderful, and the glasses beautiful. When I moved to Wilmette, I found this was the closest location to my new home, and I will never go back after what I experienced. My husband went first, and told me the staff were obnoxious and aggressive about selling glasses, which was the opposite of our experiences over the last 15+years at the other locations. I went to see for myself, and completely agree. The woman was rude, pushy, and judgmental. When I told her I wanted a second pair and therefore did not want to spend a lot, she got very nasty and rude, and bristled at my decision. When I came to pick up my glasses, she completely ignored me, turning her attention to shoppers and those waiting to see the doctor who obviously did not need to be helped. Her behavior was classless and rude, and she cheapened the experience when clearly this establishment has beautiful items and is part of a lovely larger chain. Evanston, you can learn a lot from the Southport, Roscoe, and LaSalle locations - they have it together! Your nastiness and judgement have no place in such a sweet neighborhood. Please treat customers kindly and respectfully and reserve your judgement for your own purchases.

    Craig Scott Opticians - opticians - Updated May 2026

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