I can't recommend Pat and Tammy here. They are kind, experienced, and caring. You'll receive…read moreexcellent service from people that really know what they're doing. A very good local gem of an eye clinic that I highly recommend you check out.

Individualized, excellent care from an independent provider rather than a chain. I have a…read morechallenging refraction, and the lenses I got from New Vision are the best I've had in years. I'm thrilled to be able to see well again, and I felt listened to and cared for throughout the process. Highly recommend.

It was due to the excellent reviews here that I went to Skokie Optical, not realizing that when…read moreRosen took it over it lost all the aspects that made it such a fantastic optical place. They only take appointments here on Mondays, and the lab is no longer being used. We booked our appointments 2 weeks out, only to have someone call us a week before the appointment in August to reschedule to a week later. When we got there, we were warmly welcomed and the optometrist did a decent job. We had decent optical insurance. I used to work in the optical industry many years ago, and I found Rosen's model remarkably similar in its predatory nature. Rather than point us to the frames and lenses that would receive the most coverage through our insurance, the optician pointed us to the most expensive lenses our personal money could buy. We bought 1 pair of single vision lenses and 1 pair of progressives through the insurance, plus 1 pair of single vision lenses out of pocket. After the insurance was applied, the out of pocket for the insurance-paid glasses and those I purchased out of pocket were nearly identical--upwards of $300 each. Tack on another $600 out of pocket for the progressives after insurance was applied and the glasses were $1200+. When I asked the optician to convert the lenses over to what was covered, she argued that the total amount we'd save was a mere $40, which was disingenuous at best because that was the difference in out of pocket cost, per lens, but my insurance covered a higher proportion of the insured lenses than the specialty ones. When I asked what was remarkably better about the upgraded lenses, the optician said "you can see better out of them" with absolutely no further explanation about how, qualitatively, they improved vision. The bonus was when the single vision glasses took over 3 weeks to arrive. When I called to ask about them, they said this was standard timing for all glasses throughout the industry, which I know is false because even 20 years ago with an external lab glasses were delivered within a week unless they were really specialized, like glass trifocals. The progressives took 6 weeks apparently because the first make didn't pass inspection. We will not be back to Rosen and resume our search for an ethical optical place for next year. What a racket.

They handled everything and have a doctor onsite. They have an on-site lab, which is getting very…read morerare these days. I had contacts the same day of my exam and glasses within a couple of days. Eddy and his wife are very friendly make you feel welcome. I couldn't be happier with my new glasses.

Being new to Chicago, I spent time researching optometrists in the area, and I'm really glad I…read morefound Dr. Shira. My experience with her was excellent, she was knowledgeable, efficient, helpful, and very thorough during the exam. I ended up getting a new glasses prescription since my vision had changed slightly. Dr. Shira was incredibly kind throughout the visit, and I felt well taken care of. Highly recommend!

I haven't had my eye check in longer than I care to mention. I was up front about this…read more From the moment I walked in here, I felt very taken care of! Their paperwork explained very thoroughly what to expect during my visit, what my insurance would, and would not cover, and what other diagnostic test they offer to better know the health of my eyes. There was a lot of up and down sitting, and going from room to room, but it was all kind of necessary. I didn't feel "cattle herded" though. Dr. Tran was so personal, professional, and pleasant! She made the testing seem so effortless, talking with me in between the exams she was performing. Compared to other eye exams I have went to in the past, this place stands out for impeccable customer service they offer. Will recommend to anyone I get the chance to

What can I say about Dr Kohn, he is simply THE BEST!!. What Doctor goes out of his way on a…read moreweekend no less than to see how you are doing post cataract surgery. Dr Kohn continually gives the best no BS explanation on your eyesight. He is so personable, and friendly. He goes over the health of your eye in great detail and lets you know how things are. I cannot say enough about him, he is the best.

Really cute place. The only disappointment is finding out as I was checking in that they don't…read moretake my insurance. I had filled in my insurance info before my appointment so it would have been nice to know in advance, I would have picked another optometrist that worked with my insurance. Be sure to check in advance.

I recently had new eyeglass prescriptions done form Pearle Vision…read more Alvi(store manager) assisted me, and while we had adjustments madw with the precription, it all was corrected. Alvi was a great help! Their customer service is very good. Grace L Virgilio

Gabriel and Elvi are fantastic. They were so accommodating and helped me find amazing prescription…read moreglasses. They are very knowledgeable and take time to make sure you are happy. I also purchased Ray Ban sun glasses that are sharp. They have all different type of frames to choose from as well. I highly recommend going to Pearl Vision in Skokie! Sam R

Great selection of frames plus the optometrist is fabulous. Explains everything carefully, clearly…read more& thoroughly. Great place!!

If you are seeking unparalleled quality of care, look no further. My family and I have been…read morepatients of the optometrist and opticians at Linton for over 25 years - longer than I can remember. The reason is simple: Their professionalism and commitment to service are outstanding. During the pandemic added safety measures were provided, and we were safely served. Today was typical - an accident left me with a broken eyeglasses frame and no spare pair. Within an hour the Lintons had me up and running again with a temporary replacement frame that accommodated my old lenses. (They would not accept payment.) In accordance with the Yelp guidelines, I wish to affirm that my comments were not solicited.

Unethical Billing, Aggressive Manager, and Hidden $140 Fees. AVOID…read more My experience was a nightmare due to non-transparent pricing and aggressively poor management. The initial scheduling call was confusing, and upon arrival, I was rushed to sign waivers with no visible price list. I was there for a simple annual exam with a $10 co-pay, which I confirmed with the staff. After the exam (where the doctor and technician were excellent), the manager demanded $150, claiming a mandatory $140 contact lens fitting fee. This fee was never disclosed, nor was I informed my specific contacts would void my insurance coverage. Eventually it was uncovered that the fee was only there because the particular brand THAT I WALKED IN WITH was a level 2 which was never disclosed. I did not even need a prescription for contacts so this was all hilarious When I requested an itemized bill, the manager was incredibly argumentative, claiming, "we don't do bills," and demanding immediate payment. After demanding to involve the doctor, the manager reluctantly accepted the $10 co-pay but retracted my contact lens prescription and trial lenses (which hilariously I had just signed a document required by illinois law stating that I had received contact lens prescriptions). This is a complete bait-and-switch operation driven by incompetent staff. Save yourself the headache and the surprise bill--avoid this establishment entirely. I hope the technician and eye doctor find employment elsewhere as they were lovely. Please retrain all your non medical staff immediately.

In an emergency situation this place came through for me. I didn't notice my glasses were crooked…read moreuntil this morning & I needed them today. Not only did this place repair them but also cleaned them & did I mention that the beautiful young lady didn't charge me a single dime. Customer service of this magnitude is rare.

I love this store. It's not cheap, but the quality of service is excellent. I also go there to…read moreget eye exams-- the doctors are also excellent and teach me about eye care. The store stands by its warranties. Recently, I bent the frame of a pair of my glasses. They fixed them immediately-- is less than one day! They did it in the store, so I didn't even have to use the warranty and could use it later if something happens to the glasses. Everyone there is also really skilled at helping pick out frames that look good on different face shapes. I also enjoy that the store is dog friendly.

Your website says you accept all insurance. Just to be on the safe side, I called and asked if they…read moreaccepted my insurance and they confirmed that they did. "Yes! We accept all insurance!" For my convenience since I had another appointment in Evanston that day, I visited the office to pick out new frames. I was greeted and was told that someone would be with me. There were several stations where some customers were being helped and some employees had no customers. I walked around the lobby to start looking at frames. Sat down for a few minutes and got back up and continued to shop the frames in the store until finally one employee that was sitting there with no customers asked if I needed help. REALLY?! I explained why I was there and she asked if I had insurance and I told her yes. She asked what kind. I told her. Then proceeds to tell me that they DO NOT accept my insurance there. I told explained that I was told by one of her colleagues that they did. She told me maybe I should go downtown. So...poor customer service, bad employee training, uninformed employees. All just bad and a total waste of my time. DO BETTER!

This place is fun! Many great choices of eye frames to choose from. Very clean environment too…read more Customer service from Jonathan was ten star's! He understands the dying art of real Customer Service! This company is very lucky to have someone like him in their company. Please go here for exceptional eye care, and ask for Jonathan to help you, you won't be disappointed.

If I could give 0 stars, I would. I have been going to Custom Eyes in Roscoe Village since 2009…read moreand downtown since 2010 and have had absolutely phenomenal experiences at both locations. The staff were lovely, the service wonderful, and the glasses beautiful. When I moved to Wilmette, I found this was the closest location to my new home, and I will never go back after what I experienced. My husband went first, and told me the staff were obnoxious and aggressive about selling glasses, which was the opposite of our experiences over the last 15+years at the other locations. I went to see for myself, and completely agree. The woman was rude, pushy, and judgmental. When I told her I wanted a second pair and therefore did not want to spend a lot, she got very nasty and rude, and bristled at my decision. When I came to pick up my glasses, she completely ignored me, turning her attention to shoppers and those waiting to see the doctor who obviously did not need to be helped. Her behavior was classless and rude, and she cheapened the experience when clearly this establishment has beautiful items and is part of a lovely larger chain. Evanston, you can learn a lot from the Southport, Roscoe, and LaSalle locations - they have it together! Your nastiness and judgement have no place in such a sweet neighborhood. Please treat customers kindly and respectfully and reserve your judgement for your own purchases.

Honestly one of the best eye doctor experiences I've ever had. Dr. Ethezaz is super friendly and…read moreactually takes time to explain what's going on instead of rushing through the exam. You can tell she genuinely cares about her patient's vision and comfort The staff was also super friendly and welcoming.They helped me find a pair of glasses that fit perfectly and look great. Definitely recommend if you need a new eye doctor in Chicago. You can tell they actually care about their patients here.

Dr. Ethezaz and the man that helps pick eyeglasses are rude and unprofessional. The only nice staff…read moreis the receptionist.