I had problems with my phone for a week. Moin helped me navigate so many pop ups that would not stop. Thank u Moin. Great guy !

Rude and unacceptable service from management. I was merely requesting a signal boost as a 15 yr customer who had never had an issue. I explained the signal began dropping calls and not putting outgoing calls through. The Manager told me "You're crazy" and hung up on me. I called back and was told "We're a franchise, I don't have to help you." He hung up. I called back and he had blocked my number. I cancelled my Mother's plan and transferred mine elsewhere. I'm not a Karen but this was beyond unacceptable. read more

I had a very disappointing experience at this Verizon location. The manager (his name sorry I couldn't pronounce it is like Meiaun/Meine/Mion) told us that we were required to purchase insurance in order to buy a new iPhone. He insisted that without insurance, he "couldn't sell us the phone." This didn't sound right, so we went to a different Verizon corporate store and spoke to another manager -- who confirmed what we suspected: that was completely false. Insurance is optional and not required to purchase a phone. Because of this dishonest experience, we are now switching providers entirely. It's frustrating that years of being loyal customers are ending this way, but we refuse to deal with misleading sales tactics. If you want honesty and fair treatment, avoid this location and go to another Verizon corporate store instead. read more

Terrible customer service. Went in to pick up an online order that was ready and the team in store was so rude and unhelpful in getting this item.. customer service on their website is terrible too. No one can offer a solution for their terrible lack of service. read more

Its 6/20 @ 11:20am, I just left this store with 2 of the worst female associates I have ever encointered in my life. VZ business customer returning 1 modem and wanted to add phone service but 1. Associate had an attitude I didnt have an email copy of all my paperwork readily available and she had to look my account up another way. 2. Explained I had been on the phone wiyh VZ Business Line for over 2 hours and they told me to come to store I picked up modem at. 3. Said they wouldnt waive a restock fee and said "we can call with you to VZ but thats all we do." Another female rep came up with same unhelpful attitude and said I was "talking at her and my bad situation was not her fault" then told me I could leave the store. Complete lack of customer empathy and willingness to help, I see one of the reps name in other reviews so not suprised she was so unhelpful and acting like my frsutration wasnt something that happens a lot at VZ. 0/10 experience, worthless associates and service. read more

David was tremendously helpful and patient while upgrading multiple lines on my account for my sons. EXCELLENT customer service!

This is a review of the company: I was unable to switch from my other carrier to Verizon. I tried to switch online and then through their phone system: perhaps the most frustrating and incompetent experience I have ever had with customer service. The automated phone system was not working; the person whom I eventually did speak with kept me on hold forever and then said they cannot help. Guess I won't ever be switching to them read more

. Upgrade phone needed 7yr old phone 30yr customer "LOYALTY PROGRAN" Plan cost MUST increase!!!! NO service fee waived!!! NO incentives!!!! Why?????? NO reason to stay with!!!!! read more

Went there close to closing time for a simple problem with my account. I was the only customer in the store, while there were three service reps and a security guard all playing on their phones. The staff was extremely rude, and even attempted to be intimidating. I apologized for coming so late, and I know they just wanted to get out of there. However, they were still very much on the clock. I'd big Verizon knew how they treated a customer of 20-years with 5-one lines was treated, they would have a fit. I'm contemplating switching service providers. read more

The phone customer service is awful for Verizon. After being on the phone at home for hours on three separate occasions, I walked into the Verizon store ready switch to another carrier. Eli was very calm and helpful. He was able to get me the credit for mailing back my old phone within minutes. He also helped me choose an updated plan and decrease my monthly amount by removing services that I never used and using online banking, something no one else ever discussed with me. Thank you Eli for de-escalating my issues with customer service. This store is superior to any others. read more

My friend and I were here today and we were AMAZED by customer service provided by JASON! He was SO helpful and I got new plan and new green iPhone in REALLY easy and smooth way. Thank you so much Jason! read more

Verizon - iPhone - Mobile Phones Near Me - Lincolnwood, Illinois

Walked in to get a sim card for a phone. Was greeted rudely by Bilal, "solutions manager." He cut me off when I was speaking and spoke down to me. I am 8 months pregnant and was with my daughter. I expect better from a business as large as Verizon. He proved to be unhelpful and we walked out with no solutions managed. Terrible customer service. read more

This was the worst customer service I have ever received from a Verizon store. I have been a dedicated Verizon customer for over a decade and today's experience may be my tipping point to leave. After finding the Evanston store was permanently closed, my family and I ventured to the Lincolnwood store. We assumed it was larger and would be just a good, if not better, than our small local shop. It was not. We were greeted and checked in, but told to wait even though the store was not busy. As we browsed, we were followed around the store. After seeing several team members talking to each other and making eye contact, I approached them to see if one could help me. On said yes and then he proceeded to rush as fast as he could through the purchase. He never introduced himself or asked us if we had any questions. It felt like they wanted us out of the store as quickly as possible. I have NEVER purchased a new phone in-store and not had it set up on site. Here I was told it would take 3 hour to transfer my data to my new phone and that I should probably do it at home. He rushed through instructions (that I don't remember) and rang up my payment. It has NEVER taken longer than about 15-20 minutes to transfer my data. I use my phone for business calls and texting only. He did not even attempt to connect my phone or open the box to show me the phone and ensure it wasn't damaged. My phone and other items were placed in a bag and given to me as my agent walked away to begin whispering with his manager. No thank you for your business, no business card provided in case I needed assistance with set up, and no please come back. I observed a different agent pleasantly offering to set up another woman's iPhone as he opened the box to show her the new phone. I will not return to this store. And I will discourage others in my company (all Verizon users)from giving their business to this store. I am sad that the Evanston store has closed as they provided the customer service I am accustomed to and I never felt racially profiled or rushed, even when they were busy. The experience was so poor I considered immediately returning the purchase to void any commission given to this site. I wish I had read the Yelp reviews before coming in to this store. Lastly, I just called the Ravenswood store and they asked me to come in tomorrow and they would set up my phone. read more

The worst customer service I have experienced my whole life m, very rude, and was threatened by a white boy to take it outside lol, as I exited he approached the door unbuttoning his shirt, ridiculous that store should be shutdown or new owners should change employees, then they made a claim that threatened them wow talk about frauds. read more

Eli at this store was absolutely AMAZING. I came in after hours and hours on the phone with customer service(worst experience) I was just about ready to switch to T-Mobile. Customer service was trying to charge me for a service extender almost $300 after customer service telling me it would be free of charge. Eli was at the Verizon store and was able to help me speak with customer service for 1.5 hours! He was so patient with me and helping me figure out how to talk to customer service. He took time out of his day to genuinely help me out. Other customers were coming in to purchase plans and phones and Eli sat there with me for nearly 2 hours to help figure out a solution to Verizon's awful customer service issues on my account. I will definitely recommend all my friends and family to come to this store and visit Eli for all their needs. 5 star experience with this very polite and helpful Verizon representative at this store. read more

Edgar's service was outstanding. I came in to buy a new iphone 11 for my sister and he made the process efficient and seamless. I can't stand employees that take forever and mess up your whole plan and apologize for their incompetence and leave you there to fix their mistakes. And Edgar is completely the opposite, he's helpful and greeted me with a great attitude both times I came in. I'm not going to name any other employee's I've met in the past that made getting a new phone or changing a plan a hassle, but Verizon really needs to keep employees like him around, treat them well so that they stick around and find more people of his quality serving attitude. read more

The staff at this location nice and friendly. Immediately, I greeted and taken cared of. However, it appeared that young lady wasn't clearly listening to me. Numerously, I had to repeat myself 2 or more times. Therefore, it became obvious that she was more focused on making a sale than understanding my concerns. I came in because the car charger that I purchased wasn't working proper. Immediately, the second rep was rushed to not help me. I stated it wasn't my phone, I've used other people Verizon iPhone car charger no problem, my Verizon wall charger works fine. He didn't do anything except wipe cleans. After leaving, I was still dealing with a bad charger. I guess.. You're not buying something new then you're not getting proper service. Regardless if the products was purchased there & under warranty. This is how you loose customers. Low retention. I do not recommend this location. I frown on bad customers services especially when they aren't listening to me. How can you fix or attempt to help when you fail to listen. read more

We drove to the Verizon store at Lincolnwood Center yesterday to find out why my wife's Samsung Galaxy S5 was acting up. Since I had been to the store for problems I had in the past, I knew that Fabian and his great group of technicians would get everything right. We met with Fabian the manager. He immediately had her phone up to snuff again ! He also took care of the SD card which he found was not working. We highly recommend Fabian' s location as they know what they are doing! They are very through in resolving problems, and helping with any issues. Thank you. Mike and Jan Larsen Belmont Cragin read more

Verizon - 2015 Shelby Super Snake - Mobile Phones Near Me - Lincolnwood, Illinois

Excellent customer service. Not sure if I love them yet. Just know that I like the business portion of it. Blackberry has been good. Since I had to leave US Cellular, Verizon was the only choice I could live with. I finally got my new iPhone 5 and am super geeked. The guys and gals are knowledgeable and helpful. Jordan was very patient with all 5 of us... well, he should be since we all got new iPhones. read more

I am adding this review to the local store, because I can't review Verizon Corporate. We recently switched to T-Mobile, something I highly recommend all Verizon customers look at doing. T-Mobile includes all fees and taxes in their own home plan pricing. Anyway, before switching I called Verizon twice and was told that I'd be able to arrange monthly payments to pay off the balances on two of my phones. The second agent told me to call back after the bill cycled. When I called, and was put into contact with the correct department, I was told that we could no longer make monthly payments. The best they could do was three no-weekly payments. The supervisor said she was not responsible for what the agents on the phone told me. So sorry, too bad for you. For what little good it will do, I will be filing a complaint with the BBB, any other places I can think of.... This is the closest thing that I can think of to a "bait and switch" scheme. The phone agents can make up anything they want to say to a customer, but when a customer acts on what they were told, someone else from Verizon can say oops, no not true, and Verizon doesn't care that you were given incorrect information. To add more insult to injury, when I try to log into my Verizon account, I get a message that Verizon is updating its website. I am supposed to be able to at least see my bill, but even that option doesn't work. I can't even see my bill, so it appears that Verizon might be trying to rip me off, and I wouldn't have any way of knowing if the final bill is correct or not. I can't make an online payment or change my payment options. This is a complete rip-off. Update from 12/9/19: I received a call from Jessica in Executive Relations. I was very impressed, she had done her homework, so to speak, before contacting me. She sent copies of the bill to me, and explained how they arrived at what I still owed Verizon. She also worked out payment arrangements with me. read more

Go here if you enjoy being told one thing and receiving another. You will go in and get a phone. You will be told a specific monthly price for said phone. You will be told your work discount pricing will remain in effect for your renewed data plan. You'll walk away thinking everything's great and expect your bill to increase a small amount. What you will come to find out is that this scenario is some kind of dream, and is not in fact your reality. Your bill will increase by $40/month, despite remaining on the same measly data plan and purchasing a phone that is supposedly only $10/month. You will spend hours contacting Verizon customer support 4 times, until you are finally told there is essentially no way to receive the pricing that was promised to you in the store. You will feel frustrated and question why you ever decided to renew with Verizon when your gut was telling you to go to t-mobile or to I don't know, throw your phone in the lake perhaps. read more

If you walk into a Verizon store, Sales Associates should be able to assist you with account changes (this was confirmed by a manager). They should not lie to you and say that we have to go online or call the call center. All sales, no quality customer service here. read more

I have been with Verizon for almost 12 years and it's like being in a dysfunctional marriage. Now I know you're wondering why I'm still with them. Well I did actually leave them once and tried AT&T, but I had issues with them downloading stuff to my phone overnight and then charging it against my super expensive, tiered data plan. Verizon still had the unlimited data plan then so I had to go back to them. (Damn those tiered data plans!) But this is a review of the Lincolnwood store.... I renewed my contract at the Lincolnwood store. My husband and I got the HTC Incredibles (they suck). We have had problems with them since day 1. I brought them back to the store and after they played with the phones, they said they couldn't recreate the issues so there was nothing they could do. They did a factory reset - which according to the supervisor who is also a technological genius - resetting them usually fixes problems on phones that "act up". However, she neglected to tell us the reset would wipe out everything on the phones. So we then spent 3 hours reloading all of our data and syncing up all of our accts on them and getting new apps. Months later, they are still "acting up" but they are getting even worse now. So we went in again today. I told them I just wanted them to replace the phones. I wasn't even asking for new phones - the same ones just ones that worked. Again, the technological genius supervisor said we were pretty much imagining the problems and all she could do was reset the phones. But not before she asked if we tried turning them on & off? (if you have ever seen the IT Crowd, you can understand why we had to laugh at her moronic question) So after we walked out while counting to 10 (actually more like 100), we called customer service and I explained everything. The first thing they asked was why wouldn't she just replace the phones? THIS WAS MY QUESTION FOR THEM! In the end we have 2 new phones (Incredible 2) being overnighted to us. I know the Incredibles suck but they can't suck more than the non-working ones we have now. As much as I would love to quit Verizon, if we want to avoid a tiered data plan, we have to stay. I have sold my soul to the devil for unlimited data. But if I ever need anything that even resembles customer service (or common sense) I will be sure to NEVER go to the Lincolnwood store again. read more

I have had really bad website help with conflicting prices on webpages while trying to upgrade my phone. Chat was non responsive and phone help was useless with no appropriate choices and very long wait times. I guess not upgrading any time soon. read more

When I first went in to upgrade my iphone, I went to this location because it was closest to me. NEVER AGAIN. Initially, when I went in everything was great, I was helped promptly by one of the associates who explained the apple contract. This was my first time getting this plan as I was just coming out of the two year contract. Long story short, I was told the only charges I would get was the phone plus protection fee. I knew this sounded too good to be true so I kept asking the associate if there was ANY other fee. I was reassured those were the only fees I would have to pay. I was later informed by my dad to check if there was a line fee because the phone plus protection didn't sound right to him either. The next day I received an automated text message from "Valerie the general manager" saying "thanks for visiting us and let me know if there's anything I can do to help". I sent a text specifically asking her to verify if there was a line charge in addition to the phone plus protection and the response I got said "The only thing I see on the bill is phone + protection" So needless to say I just got my phone bill and there was definitely a line charge. Verizon customer care said they couldn't help because it was a store issue. Verizon didn't understand why they would flat out lie like that. I got connected to the actual store's manager, who was not "Valerie" and he was very unsympathetic and refused to even admit that his employees screwed up, even though I have written evidence that explicitly said there was no line charge. To make matters worse, the manager was very condescending and had the nerve to say "Did you even look at your phone bill?" and "There's always a line charge" which honestly, he needs to tell that to his employees because they're the ones who gave me false information. There's no accountability anywhere and now I'm stuck with the bill. If you can avoid it, don't go here. read more

It is as if the employees at this store dread the arrival of a customer. I have no idea who I was dealing with, he didn't bother to introduce himself. I came to the store to purchase a new phone and rather than having the opportunity to have dialog with someone who I hoped would be helpful in comparing key differences in phone specs, the conversation was one-sided and getting information was like pulling teeth. Ultimely, he indicated that they didn't have the phone(s) I was interested in and said I could come back tomorrow and they would have it... giving no details on when he expected the phone to be in, no offer to call me when they get it (after all, we are talking about a phone)...no basic customer service. I WILL NOT be returning tomorrow. I will drive the extra miles to a different store that hopefully has better service and if that doesn't work, I have no problem finding an alternate retailer. Do better, Verizon read more

The manager Gunnar is top notch here! I had a recent stalking situation :( where an ex-boyfriend had tapped my phone with GPS. I was freaked out about the situation, but even more upset that I would have to buy a new iPhone for $300+ in order to remove the tap. Gunnar overheard me talking to the sales rep about this, and he offered to send me a new iPhone for free. A few days later, when my new phone arrived via mail, he even personally helped me transfer over to my new phone and number number safely. He and the sales team at this Verizon location went above and beyond to make sure I was a safe (and happy) customer. Thanks! read more

The salesperson ROCKY was the worst salesperson i have ever encountered in a telephone store. He had absolutely no,patience, had A very unfriendly and dark personality. he had no,interest in helping with The back up on the phone in terms of when I upgraded. He only wanted to make a sale. He was disinterested, lackluster and actually had a "subtle arrogance" that was quite unbecoming and not realistic for what he presented!! It seemed like all,he seemed to,focus on was a customer Who was purchasing 6 cellphones ... I found this whole experience to be unite disappointing, irritating and definitely will not return to the his store. Where Was the "heavy set" manager that was being discussed?? read more

I'm a huge fan of Verizon Wireless. I've worked with other cell companies for work phones, but have almost always chosen Verizon for personal use. I once left Verizon for the promise of something better at another company, yet still chose to return to Verizon as soon as my other contract was up. That's why it pained me so much when I realized that I got little to no signal with my Verizon phone in Lake Forest. Since I'm now using my phone a lot for work, there was little I could do except cancel VZW and switch to AT&T. Since I still had almost a year left on my contact with VZW, I expected a hassle when trying to cancel and I really expected to be charged the early termination fees. I was so pleasantly surprised when I walked into the VZW store in Lincolnwood, explained my situation, and was told, "Oh, no problem." WHAT?! The manager knew from first-hand experience that the VZW signal sucks in Lake Forest and easily allowed me to cancel my contract without any fees. It was so extremely easy that I felt even guiltier as I walked across the mall hallway to sign up for a contract with AT&T. I can only hope that AT&T will treat me as well as Verizon has over the years. read more

This is the absolute worst verizon corp store I've ever been to, I cancelled my service because of the way they treated my colleague who wanted a new line of service with them. Worst treatment ever! read more

Read the other one star reviews, and then stay away from this place. I went in and purchased a $250 booster and Gizmo watch for my daughter paying cash. The sales guy saw my Veterans ID, and explicitly told me I could get AN ADDITIONAL 15% discount on top of the 22% employee discount I already had. Ok, spoke to my SO about this, and hubby says "Don't do it! He's scamming you! They can't apply multiple discounts." So, I tell the employee "No, we're not going to add the Veteran discount." He assures me nothing was changed. I also specifically told him NOT to add any insurance for a Gizmo watch I paid $30 for. He agreed that wouldn't be added. I didn't walk to my car before my husband got a text informing him that a $10 a month charge for insurance was added. I walked back in the store, and said employee stated it "must have been a text asking if we wanted it on the new product purchase." Lie #1. About an hour later, my husband checks the account, and lo and behold, said employee changed our plan from a specific employee 22% discount plan to a 15% Veteran plan. Lie #2. I spent hours, literally on the phone with Customer Service trying to get this restored back to the way it was before I walked into that awful store. The only charge I should have received in my plan was a $5 a month charge for the Gizmo, and no other charges or changes. I finally had a Customer Service Agent listen in on a conversation (that I presumed was with the Manager, but later found out when I returned to that store to return my $250 booster was THAT EMPLOYEE THAT DID ALL THIS. Lie #3) I had with the "Manager", who admitted to making the changes and stated he would correct it within 24 hours. He also admitted he might have mistakenly added the insurance. Great-Customer Service realizes what's going on, and credits my account $40 for THIS STORE'S "SUPPOSED" MISTAKES. Yeah, no mistakes there-these changes were deliberate. You know, "It's better to ask for forgiveness than it permission" type of mentality, along with zero integrity. To make a long, drawn out story and situation short, my account could not be restored to its previous state without my having to go through the whole employee validation process again (which I refuse to do WHEN IT WAS THIS STORE AND A REPRESENTATIVE OF VERIZON that made unauthorized changes and charges. Why am I inconvenienced when it was done without my consent? No, it's the principal of this matter now), I wasted hours of my time trying to fix what this store's employee changed, and when I went back to this store, returning my booster, and confronting the Manager (which is when I found out that the recorded phone with Customer Service listening in the previous day was NOT A MANAGER AT ALL, but the employee who made all of the unauthorized charges and changes), which resulted in my walking out more angry and frustrated by the situation because she made excuse after excuse for her employee's egregious conduct. This store, and the employees and Manager, are dishonest, lack professional courtesy and really give Verizon a bad name and reputation. You've been warned. Don't go here, don't give this store business, and whatever you do, DO NOT let them have access to your account. I regret ever walking into this store, and letting that employee have access to my account. read more

Buyer beware ! I have been a long time Verizon user over 20 years! I was lied to by two corporate employees about my phone plan. Avoid this store unless you want to get ripped off and given garbage can information! By the way this is a corporate store. Horrible! I had to call Verizon and get it straighten out! read more

I had one of the best customer service experiences I've had in a long time with an associate at this store, and I felt compelled to write a review to share my experience with customers of this store, the associate, and Verizon. The associate's name is Fahad Bershed. My girlfriend and I decided to stop into the store at 7:30PM on Wednesday, 10/12/16, to add my phone to her Verizon Wireless account and cancel my service with AT&T. I had called AT&T two weeks prior to ensure I wouldn't run into any issues when we decided to make the change. Fahad helped us with this task, and we soon experienced some difficulty. It seems that AT&T forgot to inform me that I had to request that my phone be unlocked so the phone number could be ported over, prior to visiting the store. As I continued to navigate the hoops AT&T made me jump through, Fahad remained calm and helped me through the whole process, even as we were at the store for 45 minutes after the store had closed. I'm glad I made the switch to Verizon, and very glad Fahad was the person that helped me make it happen. Thanks for all the help! read more

I made the mistake of going to this Verizon store instead of the one I usually use down the street. One of the worst customer service experiences I have ever had from the moment I walked into the store. Bilal should not work with people, and Verizon will be losing my business after 20 years of them being my cellphone service provider because of Bilal. Bilal greeted me with a "hello," and I acknowledged him with a head nod. Bilal then asked in a rude and condescending tone, as if I should not be there and was an inconvenience to him socializing with the girl employee that was sitting in the chair next to him near the entrance, "what do you need?" I told Bilal that I needed to buy a phone, and his reply was again, rude and as if I was interrupting him for walking into the store. Bilal said, "Give me your number and my guy will get to you when he has time." Keep in mind, the tone and attitude is awful. I walked away surprised with how he was talking to me. I decided to talk to him about it, and I said to Bilal, "Good customer service could go a long way, ya know." I think it was within earshot of the girl employee he was trying to impress, so he puffed out his chest and got defensive. He started to deflect responsibility for the way he was talking to me, and he verbally attacked me. I told Bilal that I don't have to be here, and I am a Verizon customer with options. Bilal's response to me was, "I don't care. I don't need you here." That is when I walked out of the store. No iPhone purchase for me at Verizon with that disrespectful experience. If you have to deal with Verizon, skip this store, and head to the one down the street at 5700 W. Touhy Ave. They have much better customer service, and Bilal doesn't work there. read more

I would give this store 0 stars if I could! My phone was overheating at time and has been warm to the touch lately. Sometimes even hot to the touch. Spoke with a member of the team who was going to do a warranty swap. He had to get approval from his manager. His manager ZIHAD stated that he needed to do a factory reset first. This store helped back up my data or did they!!!!! They then reset my phone....... Yep.... You guessed it. Everything GONE!!!! On top of this the Service Manager ZIHAD was rude,confrontational, and tried to blame everyone but himself for the problem. To top it off the reset of the phone did not work, I still needed a replacement. Was told it would be overnight-ed if order in by 3 pm which it was, but then informed 1-2 business days, and now 3-5 days sent USPS. HORRIBLE STORE AND EXPERIENCE... Beware of this store.... Oh ya and I was in the store for over 2 hours as they tried to save any data that was on my phone...... read more

UPDATED: GREAT CUSTOMER SERVICE. I switched providers, opened a new line. No one mentioned a activation fee. I specifically asked as well. The answer was "no" I see it on my first bill and what do you know? "I can not recall the conversation we had" LOL The service is not "great" nor the "best" either. read more

I never had a worse experience buying a phone in my life. Dealt with Jermaine whom basically told me I have a free cover with my iPhone 6s purchase. When everything was done and I asked for my old iPhone back he said it I traded it in for the free phone case. I explained I would never agree to anything like that and he basically called me a liar. I will probably be returning my phone to another store and going with AT&T because of this. read more

Review is for customer service only. Came in to the store just to pick up an online purchase. Store was not that busy. I went to the pick up counter where there were two associates and no one acknowledged me so I sat myself down. Maybe they were busy so I waited 5mins-not bad. I had to approach them to actually acknowledge me. Checked my ID and gave me my purchase. I asked them to assist with the set up for the phone. The female associate gave me to sheets of paper and told me to follow instructions. She nicely explained that they don't don't assist with phone set ups anymore... Took out one an extra star because I happened to pass by another Verizon store and asked to if they assist with phone set up with online purchase and they assisted me with no hesitation. read more

I bought a new phone here recently. I was told that I have to purchase a first month of $15 insurance on it, and that there was no way in backing out of that. After that, I could cancel at any time apparently. Later on I called Verizon, and they told me I was not obligated to buying this, so they immediately cancelled this on my account. Also, I was charged an upgrade fee. I had this cancelled too afterwards over the phone. All in all, I had a good experience at the store, and my sales person was patient and knowledgeable. Just try not to purposely have your customers pay more than needed. read more

A money-back guarantee, also known as a satisfaction guarantee, is essentially a simple guarantee that, if a buyer is not satisfied with a product or service, a refund will be made. Unfortunately, those days of a money back guarantee are over, especially, when we are dealing with Verizon's agreements. I just love when Retailers tell you one thing and then do another once they get your money. Should that be a good enough reason for retailers to get away with murder though? My daughter gifted with me with a phone which ws part of a promotion during black friday. I took it to get it activate it and that's when the customer representative and I realized that the phone was damaged so it was replaced. The next phone i got suffered from the same syndrome, screen discoloration! According to Verizon you have a 15 days grace period to bring the equipment back and exchange it as many times as you need to and especially if is damage! According to the manager on this location, which I cannot remember her name but I do recall her long blonde hair and her condescending attitude said, if you want another exchange you either pay for a return fee or take it to an apple store. That's as far as CUSTOMER SERVice/care goes today, and to think that the word service comes from the latin word servus- slave! I was asked to leave the store not because I was shouting profanities, or using offensive words or shouting which is what the law finds offensive but because I refused to give them more money and bruised the manager's ego when I mentioned that her anger and frustration was getting in the way of our conversation. After I left the store I called their call-center and after waiting for 25 minutes I get to talk to a very nice young man who assured me he would make things right-I will make a note in your daughters account so that when you go back to any of our store you can not only return the phone but exchange it for anyone you want. All I want is an 8 iphone that works! I decided to call the downtown store, which was the first one I went to and after speaking with the manager you can guess what happened next....tell me lies, tell me sweet little lies! lol! Buyers beware-I believe the so call deal on those iphone 8 is a way to get rid off defective merchandise. I guess you get what you pay for! Bottom line- I gave them one star not because I wanted but because like many other survey it doesn't give you the option to really say what you think. So my final advice is, don't let this type of Customer service turn you into their slave! read more