Bumping this up because at the end of the day it's still Xfinity and annoying to deal with. But I…read moredid have an easy experience in the store yesterday returning my old modem (that has been spotty recently) and getting a new one. While troubleshooting my modem issues online I ended up "upgrading" my internet plan since my contract was up, but I managed to get the same price I was paying for another year without a contract and with a free modem and twice the internet speed. Score. (I wanted the 5 year price lock guarantee, but that wasn't available). I didn't want to deal with shipping a modem back and forth so I ran into the store to swap it out. It took like 30 seconds to return it, and then they got me the new one a minute or two later and I was on my way. Probably the least obnoxious Xfinity store experience I've had....hopefully next year when my price promo is up it won't be frustrating.

My technician never showed, and failed to provide an update. There are frequent outages in Skokie…read more If you have any alternative like fiber or T Mobile Internet, skip Xfinity. I had to use them all over the US and they universally suck. Customer service is outsourced to India and completely useless. This location is paid street parking only except on Sundays. I could not just buy a modem to install myself

Montrelle gave us truly exceptional customer service. We had a short wait when we arrived, but only…read morebecause he was the only one in the store helping customers who were there before us, which was completely fair. Once it was our turn, he was amazing. We've been AT&T customers for three years and had switched to another carrier because of signal issues, but after receiving incorrect information and a really bad experience there, we decided to port our lines back. Even though the process took a while because we had to wait for the other carrier to release our lines, Montrelle was patient the whole time, answered all our questions, and gave us clear, accurate information. Thanks to him we got our lines back and even picked up two new phones. He turned a stressful, uncomfortable situation into a pleasant one. We highly recommend him and will definitely come back to this store to work with him again. Thank you, Montrelle!

I'm a long time customer, and I just must hate myself. I had some time to kill before a…read moreNorthwestern football game and some business I had downtown Evanston. My phone needed charging and I thought I would take a look at the latest Samsung phones while it charged. They had little interest in me even though only one of the three actually had a customer. That customer was sitting at the only table with a C type charging cord. I was going to at least buy a charging cord and plug, but I found the whole experience so distasteful I just left. In the comedy "The President's Analyst is Missing," the evil kidnappers turn out to be TPC, The Phone Company. That nefarious corporation evolved into the international villainous AT&T.

Amazing Customer Service! This was my best experience ever at a Verizon store. The salesperson…read morewas extremely helpful and even though I had to wait 30-45 min., what do they expect by putting one person in a store? Well the fact is that this person was able to get through a Mother buying her daughter her first phone, then he dealt with a couple that he was trying to save money for but they said they absolutely "needed" the iPhone 16 Pro when they both had iPhone 15 pros. I love the fact that he said to them "you will be paying for your old phones while paying for your new phones" and he didn't seem at all like he was thinking what I was - which was "why? and what world are you in that you need the latest iPhone at all times"- but alas I am a curmudgeon when it comes to waste somewhat so that is my problem and the way he treated everyone was excellent! He didn't make them feel stupid for wanting the latest tech and he wasn't pushy - as a matter of fact the only thing he mentioned was that he just wanted to make sure they were aware that they would be raising their bill by X amount a month. Then it was my turn and he apologized profusely for having me wait - which I had expected - any time you go into a cell phone store I expect at least a 30 - 60 min wait time (unless it is a genius bar appointment - at which time you will wait over 11/2 hours (at least the one in old orchard)- and this is when I had an appointment lol. So yes go to this Verizon above all if you want to get a good deal and a sales associate who will get you it - you have found the right place.

Thank you Jamie! When apple was not helpful, Jamie was. She was so patient and helpful. Next time…read moreI'm getting a new phone, I'm going to verizon directly.

If you're traveling overseas, this is a good place to check out. Lots of electronics with different…read morevoltages...like hair dryers, curling irons, etc. The prices here are amazing...but they do have a no return policy that makes me kind of suspicious....

The store is amazing as you can get almost every imaginable electronic equipment out there. The…read morecustomer service is great. I recently got a few DVDs edited from the store and also gave a VHS for converting to DVD. I would highly receommend them. Shakeel, one of the store owners is great to work with.

Listened to me describe the problem and fixed it. Was prompt with the job and timely with the…read morecompletion. I'm glad to halve someone so nearby who dan help with my omputer glitches.

Needed a charging cord and plug, this place was faster than Target or CVS. Not a lot of choices,…read moreprices higher than what one would pay online by a considerable amount. However, the prices are comparable with Target and CVS, and as I said, it was more convenient.

Hey! This used to be Tide Cleaner's. Remember that! They used to have one on Maple St. Now there…read moreback but with a different operator. This an "Authorized Dealer" not corporate. This doesn't have a kiosk unlike the corporate stores because it's an A.D. I paid my bill. The staff and service are verizonriffic.

Amanda , the store manager, was extremely helpful and walked me through many pricing options !…read more Within 20 minutes I had my new phone!

My friend and I were here today and we were AMAZED by customer service provided by JASON!…read more He was SO helpful and I got new plan and new green iPhone in REALLY easy and smooth way. Thank you so much Jason!

Rude and unacceptable service from management. I was merely requesting a signal boost as a 15 yr…read morecustomer who had never had an issue. I explained the signal began dropping calls and not putting outgoing calls through. The Manager told me "You're crazy" and hung up on me. I called back and was told "We're a franchise, I don't have to help you." He hung up. I called back and he had blocked my number. I cancelled my Mother's plan and transferred mine elsewhere. I'm not a Karen but this was beyond unacceptable.

Benji (Ben) was extraordinarily good. He took his time…read more(despite close to closing time) to help us transfer our AT& T land line to a mobile phone. He was patient; explained very well; but most importantly, he was diligent in trying to find the best solution for us. Ben is a rare find in today's service industries!

I stopped in three times last week.... Wednesday, Thursday, and Friday…read more A couple of weeks prior, my iPhone 11 had issues, I went to another AT&T store, and they informed me that I could get a refurbished phone through the 3rd party Asurion. To make a long story short, the refurbished iPhone 12 that Asurion sent me on 5.13.2025 was defective, and although it took 3 trips to AT&T Skokie and another replacement being sent overnight to me by Asurion, AT&T Skokie helped me throughout the entire process, and by Friday 5.30.2025, I had a working iPhone again. (the 3 trips were in no way the fault of AT&T Skokie, it was due to the defective refurbished iPhone 12 that Asurion sent me on 5.13.2025) I want to give a shout-out and appreciation to both Gerardo and Byron. There knowledge and Customer Service was outstanding, and hopefully knock on wood all my iPhone issues are OK now, but if anything goes wrong again and/or it's time to buy a new phone, my first stop will definitely be AT&T in Skokie. The true definition of 5-stars.... thank you again.

Popular was the second stop I made while searching for a deal on mobile phones (GSM) for use abroad…read moreand power converters. Here we found better deals off the bat. This is good when it comes time to negotiate a better price; or how Indians like to call it.. a "nice" price. If you Google GSM phone, depending on the wording, Popular electronics website is in the first twenty results. Fairly small store packed with tons of stuff like electronics, housewares and luggage. Almost anywhere on Devon ave in stores like these a person can get decent luggage for as low as $20 for a carryon to $30 for a larger clothing carrier. I've purchased luggage from here before and gotten good use from it. I know that this store and the electronics store next door is a good place to start your search for a multi region DVD player. That is it plays NTSC and Pal DVDs. Here I was able to find color display GSM phones for as low as $40 and the cheapest color phone with camera was a RAZR for around $70. The store attendant was a bit more helpful with trying to figure out the right wattage of converter to sell us, in comparison to the first place we visited. This store and the one next door are almost completely alike and for a time owned by the same owners or owners that were somewhat related. Crazy that they offer all the same things and between them you could negotiate completely different pricing. They know it too, but they try to keep your business.

Okay so if i can give a negative 0.100 stars for this place, i would!…read moreSo i just was googling through the web, searching for a cheap mobile phone and i found that place. The price seemed to be very cheap that was what caught my attention. So i decided to purchase from this place and they didn't send my phone til a week later after i bought it. And the problem was that they shipped it to the wrong address so i was trying to contact them to change the address or re-ship it to me and i WILL pay for the shipping&handling fees. When i called them, the customer service was incredibly RUDE! and they told me that they cannot do anything about it but to charge me 25% of the total cost which was 600 bucks and 20 dollars for the shipping fee. But WHO would wanna waste 25% of the 600dollars just to tell them to reship the item! So when i called them again because the package was sent to Texas and im in California so i really didn't know what to do. I had to contact UPS myself and deal with the whole situation! Anyway, I would NEVER ever buy anything from that place ever again!!! If they're reading this; You guys suckass bigtime and need to get an attitude check while dealing with customers!! So not worth the 10 dollars cheaper than the other websites!