Usually my "In store"and "call in" experiences are painful and leave me wanting to slit my wrists -…read morewith a dash of primal screaming. Unknowledgeable employees, confused, untrained, deceptive, provided conflicting packages, fear of being overcharged. Has given me anxiety just thinking about the interaction I typically experience. However, Yesterday I met Edwin, Asst. Manager at this location. He is what excellent customer service is all about!! He was clear, professional, informative, friendly, helpful, gave Great suggestions to this former Sprint customer (of 20+ years) and I'm saving some money. He was a delightful and has a great work ethic. Thank you Edwin and TMobile. I'd even do a commercial to support this positive experience!

Just wanna give a huge shoutout to Yesenia and Andrea, they both helped me out when my girlfriend…read moreand I switch from AT&T. They offered us great promotions, and walked us through the steps for everything. So if you're thinking about switching, I highly recommend asking for them!

The customer service I received from Rafael was outstanding! This guys knows his shit if you guys…read moreare ever in the neighborhood and looking for new service stop by this location and ask for Rafael friendly and smart.

I also have an account with AT&T, and there are about ten people on this account. Honestly, I don't…read morefully understand how this company operates--they behave almost like thieves. If you work with this company, you constantly need to keep an eye on your account. The moment there's any gap, they can reach into your pocket and take your money. Nothing they say on the phone has any value, because when you call back the next day, there's no record in the system of what was promised. We are currently with them, but I will switch to another company as soon as possible.

I just had the best help with a phone I've ever had from anyone by Melissa at this store. She's…read moresuper nice, charming, and helpful. Solved a problem created by an entirely different company and navigated it coolly and calmly. What a badass. T-Mobile's a bullshit conglomerate, but Melissa is an awesome person. If you have issues with your device, she and this location are helpful.

Unfortunately this is my neighborhood TMobile i had a great experience with Eric the day before. I…read morecome in the next day but seems like he is the only who knows what he is doing! Waited for him due to a female with brown hair being rude and dismissive she had little info on what i needed and was very inpatient with questions . She didn't want to help at all. If you can go to another TMobile location further it's worth the headache and lack of knowledge at this location.

Luis was so patient with me when I came in to upgrade my phone . He took his time and made sure I…read morewas getting the best deal possible, and handled my indecision with grace haha. After having to do multiple quotes for me, I got 3 of our phones upgraded. Thank you so much Luis for your patience and knowledge , you saved me $$!!!!

I went to the store 3 times and none of the workers were able to help me and they did not even will…read moreto. The associates are rude except for couple of them.

I have a cracked screen on my Apple iPhone 7 and had done some research to see where I can take my…read morephone to get replaced. Service and price were both determining factors. Most places quoted me between $125 - $150. After checking iWho online and reviews here on Yelp, I decided to chose them. I walked in and Sam was the service technician. He quickly assessed the damage and quoted me very fair price of $60. After 20 minutes, my phone was repaired almost as brand new and he even threw in a screen protector for me. I really recommend Sam for anyone needing their phones repaired.

If I could give 10stars I would. Honest man with honest prices who enjoys taking care of his…read morecustomers. He provides a quick and transparent service no matter the phone (In my case iPhone SE)

This place has fantastic! I get my vape device, incense and electronics at this store. Whenever I…read morehave any cell phone issues they help me every time.

I had a easy going experience at this store, I brought in a iPhone 13 and they fixed it with in 30…read morealso hook me up with a screen saver so I wouldn't mess up the screen again. They have excellent customer services and They are now 100% my new phone store.

I was looking for new cell phone service and a phone. They had a variety of new and refurbished…read moredevices to choose from. I got a really good deal and will making this my home base for all my future purchases. I recommend going here before you make any purchases I guarantee you'll walk out a happy customer. Thank you for your outstanding service Patty Rice

Incredibly professional, reasonably priced, timely and all around excellent services. Highly…read morerecommend. ;)

If you need a new phone, ask for Mitch! He not only knows the tech really well, but if you give him…read moreeven a vague idea of what you are looking to pick up, he'll give you some options. He knew everything from battery life, to screen resolutions. He also has a vast level of personal experience from the Apple lineup and Android offering. Also on my visit, he had to navigate a complicated family plan that required some talking to Verizon's help desk too. He was great at making it a simple experience for me. And he laid out all the costs, making no surprises at the end of the purchase.

Came in for a phone case and my ears started bleeding. They will try to sell you everything they…read morehave. I DON'T WANT HOME INTERNET, NEW IPAD, NEW APPLE WATCH !!! None of that ! Just say you're broke and they will shut up.

Comcast/Xfinity is the best internet provider that I have found as far as the speed & reliability…read moreof their coverage & internet access. As far as contacting a person when service is needed they are pathetic & severely lacking. Zero Stars Everything is automated. The recorded responses don't give you the option you need to talk to a person for technical support. I recently bought a new modem & router. Whenever you change the modem you need to contact Comcast to send a signal to the new modem. This can prove to be a lesson in futility. I called repeatedly to an endless loop that didn't provide the options I needed. If your already an existing customer FUGET ABOUT IT. Your kind of F-ucked if you need help. I even tried to call as a new customer to get a person hoping I could get transferred through the correct channels. As a potential new customer I went 2 for 2 w/an instant connection to a person. As soon as they knew I didn't need new service they hung up. WTF?

Is zero stars an option? Or negative infinity stars? Giovanni the manager is an absolutely…read moreincompetent pathetic person who was completely unhelpful and rude. He lies and misinforms people. This company forces elderly people to come to physical stores to resolve issues that should be handled over the phone or online. First they say call the number - then they say go to the store - then at the store again they give me a number to call. Joke of a company. Went to the store today because the text messaging and phone call I made both said I had to go to the store to fix the issue that Giovanni (the pathetic excuse of a manager) said yesterday we could handle this issue at home only to be told at home to go back to the store - which I just did today and spoke to this rude incompetent "manager" named Giovanni who wrote this phone number down and said to call them now. When I attempted to have him help me with his company's issues by assisting me with the phone call to that number he threatened to call the police to trespass me from his building. Xfinity is a joke of a company. A $78 billion dollar technology company that can't make simple account changes without dragging 80 plus year-olds out to stores only to be told to call a phone number which we tried before being told to go to the store!