Bobby helped me in a real stressful and long lasting transfer from other carrier to verizon…read more I can't believe that he was so passionate to give his best 3 days in a row each day 3-4 hours. Hands down one of the best services that I have ever experienced in any service industry.

Bobby is sooo helpful here! Multitasking and keeping his cool! Thanks for assisting us in using our…read moredeductible insurance after we washed our phone! Good to call ahead and advise them if you have an extreme issue, like washing a phone. Use the red chair to wait your turn and just know Bobby will be listening if you talk about what you're here for. And bonus check in 25% off here on yelp for a new phone case.

Amazing Customer Service! This was my best experience ever at a Verizon store. The salesperson…read morewas extremely helpful and even though I had to wait 30-45 min., what do they expect by putting one person in a store? Well the fact is that this person was able to get through a Mother buying her daughter her first phone, then he dealt with a couple that he was trying to save money for but they said they absolutely "needed" the iPhone 16 Pro when they both had iPhone 15 pros. I love the fact that he said to them "you will be paying for your old phones while paying for your new phones" and he didn't seem at all like he was thinking what I was - which was "why? and what world are you in that you need the latest iPhone at all times"- but alas I am a curmudgeon when it comes to waste somewhat so that is my problem and the way he treated everyone was excellent! He didn't make them feel stupid for wanting the latest tech and he wasn't pushy - as a matter of fact the only thing he mentioned was that he just wanted to make sure they were aware that they would be raising their bill by X amount a month. Then it was my turn and he apologized profusely for having me wait - which I had expected - any time you go into a cell phone store I expect at least a 30 - 60 min wait time (unless it is a genius bar appointment - at which time you will wait over 11/2 hours (at least the one in old orchard)- and this is when I had an appointment lol. So yes go to this Verizon above all if you want to get a good deal and a sales associate who will get you it - you have found the right place.

Thank you Jamie! When apple was not helpful, Jamie was. She was so patient and helpful. Next time…read moreI'm getting a new phone, I'm going to verizon directly.

Always receive outstanding service at this location. Every employee I've encountered is kind and…read morepatient.

Very disappointing experience with Luis at this store. I visited the week before and asked for…read moreestimates on porting two lines and buying two new phones (no trade-in), and I was clear about that from the start. He gave me monthly prices for both, but never mentioned that they depended on credit or that a down payment could be required. We even asked whether it mattered which of us was the main account holder, and he said it made no difference. When I came back on Monday, he charged eSIM fees and ported our lines. Only after the lines were already ported did he run my credit and tell me the monthly payments were about the same, but I'd also need down payments on each phone totaling over $1,000. I understand that approval can depend on credit, but that possibility should have been mentioned upfront, before our lines were ported, so we could make an informed decision. When we decided not to continue, he didn't help us reverse the port and we had to figure it out on our own with our previous carrier. It took us three days. Getting the eSIM fees refunded (for SIMs we'll never use) was just as frustrating. My mom went in on Tuesday specifically to ask what was needed and was told only my card. When she came back with it on Wednesday, she was told they also needed my ID since I'm the main account holder, and then a manager's approval. Luis didn't seem to know the refund process, and each time she returned with what they asked for, she was put back in line while other customers were helped. The manager never stepped in to help. Now I have to wait about 10 days to get my money back, even though the port happened instantly. Customers deserve full transparency before any process starts, and to be treated with respect. I would not recommend this store.

Came here today-the gentleman was very helpful. I only came here because of the good reviews I…read moreread-he deserves them!! I'll be back here if ever in need of assistance again!!!! Check this place out!!

I asked their price to wipe my cell phone and laptop - a factory reset. I have seen the steps…read moreonline, and it is not complicated. But I am not a tech person so I wanted to make sure it was done correctly. I called the shop and they quoted, get this: $65 for phone and $175 for laptop (then he said oh, it's $125 for laptop). DO NOT USE THESE TYPES OF GREEDY SMALL BUSINESSES. That is outrageous.

Went to Galería Musical today to get my phone repair. I…read morebought my phone there about a year ago and I've had zero problems. Some kids asked me to borrow the phone on Thanksgiving and it got a virus after. As usual the place was really busy, but the owner Paul made sure that I was taken care of right away. He always makes you feel welcome even when he's super busy. One of his employees took care of me and took care of me right away at a great price as well. I will definitely go there next year for on your phone. I love their customer service and knowledge.

My daughters had completely broke and partly shattered the screen of their new iPad; so I brought…read moreit here hoping to have the screen replaced. Paul was super kind and helpful. He had it repaired for me in under a week. I went in to pick it up, and it looked BRAND NEW, beautiful! I'm one happy customer, and I will definitely be coming back here for any and all issues that they can help me with, because they are trustworthy and great.

AT&T sucks...but Nicole is AMAZING! My phone had a software issue that couldn't be repaired and had…read moreto be replaced, but that doesn't mean Nicole didn't try her hardest. Nicole spent over an hour attempting to repair my phone and was delightful to talk to the entire time. She made a usually dreadful experience into something manageable through her expertise and wit. I wish more of these companies would hire humans to manage and assist customers instead of phone trees or AI. People like Nicole make all of the difference in customer service and life in general. Thank you for everything, Nicole! My phone is now replaced thanks to your help. If you need help with your device, just ask for Nicole at Park Ridge!

‼SCAM ALART!!!!‼…read more Please beware!!! We went to this location for new phones just under two years ago and have been paying for a line that doesn't exist! Some reason they set our plan up with an extra line that has no usage causing me to pay an extra $55 a month! Always double check your bill especially when you are set up on autopay! This location employs criminals!

Stopped in to get my screen replaced and my LCD repaired (my touch screen was both cracked and…read moreunresponsive). The staff was attentive and let me use the wifi while I waited, but I didn't really need it since the repair only took about 15 minutes. And the cost? Literally half of what any place in the loop was charging for the same service. It was a bit more of a trek, but worth it 110%. A quick thing that's important to know is that they do have storage fees. Another customer was fuming because he left his phone there for months. I'm not sure the exact details, but the storage policy is clearly laid out on a sign in the store. These guys get a lot of business, so don't leave your stuff there and you won't get charged extra for it.

My daughter accidentally shattered the screen on her phone and I searched out on yelp. I came…read moreacross great reviews and decided to go in. The service guy was nice, professional and quick. He did a great job fixing the phone and the price was reasonable.